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Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 274 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has not been distributing OHIO EBT cards. Over 1000 Ohioans have been waiting for months to receive their cards. It needs to be investigated immediately and a solution to why these cards are not hitting the post office.

      Business Response

      Date: 04/10/2025

      Dear ************************************* is ********, and I am a cardholder advocate. I have attempted to contact you to address your concerns. The phone # I used was ************ on the following dates 4/8/2025, 4/9/2025, and 4/10/2025. This is written confirmation that your initial inquiry regarding an OH EBT card was routed to the incorrect company/department and will be closed. As previously mentioned, a new request will need to be submitted. If any further issues arise, please don't hesitate to reach out. Thank you for your time.
       
      Respectfully,
      Jennifer 
      Advocate  
      Cardholder Advocacy Group
      Direct Express Debit Card Program
      Tel. ************

    • Initial Complaint

      Date:04/06/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is supposed to be distributing Ohio EBT cards and over 1000 Ohioans have not been receiving their EBT cards because of this company not sending them out. This company claims that theyre sent out and then has them returned back to the facility with no questions asked me and 1000 other Ohioans that I have come into contact with on Reddit have been waiting for their EBT cards for over six months. Either theyre not doing their jobs correctly or this company is trying to make a political statement for not letting people have a free food and needs to be looked in immediately because theres families that need to be fed.

      Business Response

      Date: 04/07/2025

      Dear ************************************* is ******** and It was a pleasure speaking with you today 4/7/2025. Per our phone conversation earlier a few moments ago this is written confirmation that your initial inquiry regarding the OH EBT card was routed to the incorrect company/department and will be closed. As mentioned, a new request will be submitted. If any further issues arise, please don't hesitate to reach out. Thank you for your time.
       
      Respectfully,
      Jennifer 
      Advocate  
      Cardholder Advocacy Group
      Direct Express Debit Card Program
      Tel. ************

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      complaint for Way2go debit card. replacement card was supposed to be expedited but was told only 4/4/25 that was sent regular mail. several **** have told me something different. **** made the mistake, a supervisor can expedite a new card. waited to speak to a supervisor for over 3 hours in the que and no one never came on the line

      Business Response

      Date: 04/08/2025

      Dear ******* *****,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation 4/8/2025. This is written confirmation that the fees of $12.00 have been reversed back to the account balance. Per the tracking number the card replacement is showing delivered. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *******************************************************************

      Customer Answer

      Date: 04/15/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *****

    • Initial Complaint

      Date:04/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out many times to ******************* in ********* Ga about my EBT card. I getting my funds stolen off my card. I have called the customer service number on back of the card that tried to talk to a customer service representative about *** connect. I cannot lock my card on that website at all. Georgia EBT connect has it connected to old email I no longer use. I have tried many times to talk to the local office of ************ and they cannot do anything to help me they say call the 800 number on the back of your card to get help. When I call customer service is down. When I call into Conduent Business Services switchboard said they cannot help me cuz they don't know how to direct me to. How can I reset Georgia EBT connect website so I can be able to lock my card and not have my phone still no more this has been going on for 6 months now.

      Business Response

      Date: 04/02/2025

      Dear ****** ********, 
       
      My Name is ********, and I am cardholder advocate. Per our phone conversation a few moments ago. It has been advised that your initial inquiry regarding the GA *** card was routed to the incorrect company/department and will be closed. As mentioned, a new request will need to be submitted so it may be forwarded to the proper department. Please be advised that you are more than welcome to continue to reach the customer service phone number found on the back of the *** card or reach out to the local *** office so your concerns can be escalated. If any further issues arise, please don't hesitate to reach out. Thank you for your time.
       
      Respectfully,
      Jennifer 
      Advocate  
      Cardholder Advocacy Group
      Direct Express Debit Card Program
      Tel. ************

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m new to the way to go benefit card. I get my Ohio benefits on this card run by.Conduent. I had a couple disputes the one I did allow now the second one. I did not give anyone access to my card nor did I priorauthorize or authorize the use of my card by anybody not even my own family members in which I was accused of just because I did the first time the first dispute has nothing to do with the second one. My card was stolen and it was used by somebody else whichthey never checked the ATM and they said it was an ATM. I use well. I’m sorry that there’s a gas station by my house that an ATM. It doesn’t mean that I authorize the charge. I want my money back or I’m calling the state and having the state dispute it because this isFraud of government benefits. They won’t reopen it until I have new evidence which I called the police, but they wouldn’t file a report because there wasn’t evidence I’d have to press charges and I’m not 100% sure who it was so I’m just supposed to be out $300. The person took my phone too. That was $1300 so I’m out $1600 and I’m just supposed to say anything that’s never gonna happen. I want my money back. They are liable for keeping my money safe and they didn’t and they need togive me my funds back. There’s so many complaints about them. It’s disgusting so apparently they do this to everybody. Well, this is gonna be their last time because I’ve had it.It’s not fair. It’s not right so everything they said is not true. It was not authorized. It was at a gas station close to my that’s been used before because it’s right by my house so the other person must’ve went there too. I did not contradict myself. That is exactly what happened if you want me to follow a police I’ll just file it just to file it so you’re happy because this is not a joke.

      Business Response

      Date: 03/26/2025

      Dear ****** ****, 
       
      My name is Jennifer and I'm a Cardholder Advocate with the Way2Go program. As of 3/25/2025 you were able to speak with our inbound team who advised an additional review of SR 1-********** would be completed. I also attempted to speak with you as well on 3/25/2025 but you seemed to be having some phone issues. The review was completed, and I do apologize to inform you but at this time the dispute is going to remain closed and denied due to conflicting information. An additional denial letter would arrive within 5/10 days. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ###-###-####
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with Jennifer)
       
      Email: ***********************

      Customer Answer

      Date: 03/26/2025



      Complaint: ********



      I am rejecting this response because That is a complete lie. There is no conflicting information. I addressed their conflicting information in an email. I am having phone issues. My phone was dying and I could not get it to charge because my other phone was stolen like I told them my phone was stolen along with my card and I don’t wanna have to go through this any longer. I’m gonna call the state of Ohio and I’m gonna have them do it. They can dispute it for me because this isabsolutely ridiculous. I addressed every single one of their supposed conflicting information number one. It was used at a gas station near my home. I use that gas station. Everybody uses that gas station. It’s near my home that’s not conflicting. I had a whole new card so no one had access to it not one person had access or was allowed to use my card nor do they know any information about the card unless they got into my phone which obviously I just told you the phone was stolen then you said I didn’t change my pin. Why would I change my pen? It’s a whole different card and had nothing to do with the old card. It wasn’t any close number or anything. It was a whole different card a whole different account so it doesn’t matter whether I changed my password or not. No one should’ve stole the card and holding me liable is fraud so you could deal with the state of Ohio because I’m writing the attorney general as we speak then I’m gonna call the FCC and report you to them also you’re going on a dispute that was prior and had nothing to do with this dispute. You can’t take information from that dispute and use it for this one and it doesn’t matter where it was used. It was used by someone other than me period  






      Regards,



      ****** ****

      Business Response

      Date: 04/02/2025

      Dear ****** ****, 
       
      My name is Jennifer and I'm a Cardholder Advocate with the Way2Go program. As previously advised an additional review of SR 1-********** would be completed and as of 3/25/2025 the review was completed, and I do apologize to inform you but at this time the dispute is going to remain closed and denied due to conflicting information. The additional denial letter was sent to arrive within 5/10 days from 3/25/2025. I have also issued a request for the dispute denial documents to be sent via email and via mail to the address you verified. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ###-###-####
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with Jennifer)
       
      E***** ***********************

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued a Way to go card by sc and way to go program is under *************. My card information was stolen from a system hack with them and the suspect stole over $2000 and lots of fees were accumulated during this time until the fraud was noticed and reported. The bank has yet to give me back all the fees due to inquires and the suspect trying to use the card and no more was on the card with ended up being lots of money. they say that the dispute is still pending that they cant give me back this money. I informed them that there is a warrant for the suspect that did these crimes and it wasnt be that racked up all this fees. This was money for me to use for child support as a single mother not for someone to steal it and now the bank is stilling it from me knowing that this was fraud. ************** is the number on the back of the card. they are so imposible to talk to my last conversation was with ****** on 3/20 @11 am. she ended up refusing me information and hung up the call.

      Business Response

      Date: 03/25/2025

      Dear ******** *****,   
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago this is written confirmation that the fee's previously debited from the account have been credited back. As provided the account balance is $58.75. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing me to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

      Customer Answer

      Date: 03/25/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******** *****

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive my child support on the Way2go card. On 2/13 I attempted 2 transactions that were both declined. When I checked my way2go account online these transactions were marked pending. Typically they get reversed almost instantly. I called w2go card several hours after because the funds were deducted from my balance and still pending. I was told I had to wait 72 hours for it to drop off. I waited and contacted today 2/16 (78 plus hours later) because they still showed pending. The story changed today that I needed to wait 7 business days. I explained this is not acceptable and I needed access to my child support to care for my children. These 2 transactions totaled about 1/2 of what I receive. Was told this is a prepaid card and they have different rules compared to debit cards. I asked to file a chargeback on these transactions and was told by the manager ****** that she didnt have access to do such. This is a simple form basically asking to investigate these transactions I didnt receive credit for. She refused to escalate this past telling me to wait. This doesnt work when the money is used to support my children. There are laws in place that protect the cardholder and she wouldnt assist me further than telling me to wait 7 business days. This is not my first time having issues with inadequate cust svc. . The ************************************ has implemented rules to Help the card holder when encountering any errors, even prepaid cards yet way to go card services does nothing but tell you to wait while they are sitting on my money that is rightfully mine. They claim both transactions were approved however I received the declined response as did the merchant. Ive contacted the merchant and was told they received the same declined response so they cant do anything to rectify it. Way2go should know this to be true when balancing their daily log of transactions which Im certain is required to do daily for auditing purposes.

      Business Response

      Date: 02/19/2025

      Dear ***** *******, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above, although I have not been successful. I've attempted to reach you on 2/17/2025, 2/18/2025, and 2/19/2025 using the phone # of ************. I also sent an email to *********************** on 2/19/2025. If further assistance remains needed, please reach out to my contact methods listed below. Thank you for your time. 

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conduent conducting business on behalf of ******** collecting and apparently distributing all cash payment via Way 2 GO. After two unsuccessful login attempts to check the balance, the account has been completely frozen and company bluntly refused to provide any assistance. Despite this ver a DOZEN emails to verify the identity via email and photos of passport (yes, passport), drivers license, birth certificate etc including MULTIPLE WRITE-UPS, nothing has changed. Thieves and criminals.

      Business Response

      Date: 02/17/2025

      Dear ******* ********/***** ********,   
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. This is written confirmation that ************* issue has been resolved. The account is fully accessible. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:02/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My biggest complaint is that I have tried to transfer funds to my bank account multiple times over the past month with no success. When I am finally able to speak with a human on the phone (3 times), I am given a different response. I need my funds! Please note this is not the first year this problem (inability to transfer funds) has occurred.I have called the Way2Go customer service number 13 times this year, with the last call being today. I have reached a human to speak with only three times, and I was given different information each time regarding my attempt to transfer funds. Today, I discovered there is a fee for calling the customer service number more than 5 times per month, which seems inappropriate considering how difficult it is to reach a representative. Additionally, their website is sometimes down, forcing me to call customer service, which means I am forced to pay a fee to inquire about my funds, even when the error lies with Way2Go. Their website says, ***************** is available 24 hours a day, 7 days a week..." but that has not been my experience unless it is referring to automated options as customer service. Last month, I spoke with a supervisor who provided an email, but the email only sends automated responses as well. Additionally, I have been charged fees for using in-network ATMS, although the fee chart says I am allowed three no-fee, in-network withdrawals each month. It is frustrating that this company manages people's funds but significantly fails to provide adequate support and timely services.

      Business Response

      Date: 02/11/2025

      Dear ******** *****,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you at the phone # provided of ************ on 2/9/2025, 2/10/2025, and on 2/11/2025. I have also sent an email reply to ******************* asking for a good time you may be reached at. If further assistance remains needed, please reach out to my contact methods listed below. Thank you for your time. 
       

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

      Customer Answer

      Date: 02/11/2025


      Complaint: 22907517

      I am rejecting this response because:

      The number ******** calls from registers as Spam and does not accept incoming calls; Friday, I had to google the number to know that it was someone with Way2Go. I called the number back but it states the number "is not in service." I then received an email from ********, which contained a different number, which I have called the past three business days, no one answers, it always goes to voicemail, and I leave a message. 

      I am especially rejecting the company's response, because the message ******** has left with BBB fails to mention that she did reach me yesterday, but she was having technical issues and asked to call me back within minutes but it was approximately 45 minutes, and I was in an appointment by that time but did call her back and it went to voicemail. 

      I sent an email today stating that I am now available; I also asked that a timeframe be given if she is unable to call back until tomorrow so I can be sure I am available when she calls. 



      Regards,

      ******** *****

      Business Response

      Date: 02/17/2025

      Dear ******** *****,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It has been my pleasure assisting you with resolving the issue regarding *** transfers. As mentioned, we are unsure if the transfer done on 2/15 will be processed as the funds have not been debited from the account. Please attempt the *** transfer 5 days from 2/14/2025 online via the website. Thank you for your time and allowing us to assist the best way possible. Please don't hesitate to reach out if any further issues arise. 

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:01/28/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in reference to their way2go card service. They have set up their call and contact information in more of a scheme or a scam that constantly forces you to call again and up until recently they forced you to pay a charge every time you did with no way to reconcile any issue or manner to contact customer service, I currently have a fraud report. They have requested that I give further information, however, have given me no way to contact them to verify Questions regarding the report or clarify any further steps needed. My complaint is not isolated as any report online will show. This is a common issue and people have had to go through extreme lengths and often back ended to resolve any issue or to even find a customer service representative.

      Business Response

      Date: 01/30/2025

      Dear ****** *******, 

      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was our pleasure speaking with you earlier today. This is written confirmation that dispute SR ************ remains pending further review. The following regulation dates were provided 10th day is 1/23/2025, 45th day 2/22/2025 and 90th day 4/8/2025. Once a final decision has been made a letter will be mailed out. Please reach out should any further issues arise. Thank you for your time!

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: ******************************************************************* 

      Customer Answer

      Date: 01/31/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *******

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