Reviews

Review Details

• Review fromAnnette P

  Date: 05/31/2023

  5 stars

  Annette P

  Date: 05/31/2023

  Great customer service. My mower broke and I was crushed. Loved that little mower. No worries! The no questions ask guarantee is for real. ********* (contractor) got me squared away and I had a replacement mower in less than a week. Outstanding!

  Snow Joe LLC

  Date: 06/01/2023

  Dear Annette,
  
  Thank you for sharing your wonderful feedback about our customer service team. We understand how disappointing it can be when a mower breaks, but we're glad that we were able to provide a swift resolution to your issue.
  
  At Snow Joe + Sun Joe, we take pride in our "no questions asked" guarantee, and we're thrilled to hear that Annabelle, one of our dedicated contractors, provided you with exceptional assistance. We're committed to ensuring that our customers have a positive experience and are satisfied with our products and services.
  
  It's great to know that you received a replacement mower in less than a week, allowing you to continue with your lawn maintenance without any unnecessary delays. We'll be sure to pass along your compliments to Annabelle for her outstanding support.
  
  If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction as a valued customer.
  
  Once again, thank you for your kind words. We appreciate your support and look forward to serving you in the future.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromJames J

  Date: 05/31/2023

  4 stars

  James J

  Date: 05/31/2023

  After about a year of use my Sun Joe pressure washer suddenly stopped working. Still under warranty so I called customer service with the problem. Had to wait over 30 minutes on hold but when the representative finally answered she was extremely helpful. She went through some troubleshooting steps which didn't work then ordered a replacement pressure washer for me. Although Sun Joe is paying the return shipping charges it's up to me to find a box big enough to put the old unit pressure washer into and take it to the *** store before they'll ship the replacement. I think a much better system would be for Sun Joe to take my credit card information, ship the replacement and then give me ************************************** the replacement's box. So I would give Sun Joe 5 stars for the helpfulness of the representative and for standing behind their product, but only 3 stars for the long wait time and their return procedure. So overall: 4 stars

  Snow Joe LLC

  Date: 06/02/2023

  Dear James,
  
  Thank you for sharing your experience with our customer service and warranty process. We appreciate your feedback and would like to address your concerns.
  
  We apologize for the inconvenience you faced with the long wait time when you called our customer service. We understand that waiting for assistance can be frustrating, and we strive to improve our response times to ensure a smoother experience for our customers.
  
  We are glad to hear that the representative you spoke with was extremely helpful and went through troubleshooting steps to address the issue with your pressure washer. It's our goal to provide comprehensive support and find a satisfactory solution for our customers.
  
  We appreciate your positive recognition of our commitment to standing behind our products and the helpfulness of our representative. We aim to deliver top-notch customer service and ensure customer satisfaction.
  
  Thank you for sharing your valuable feedback and for choosing Snow Joe + Sun Joe. If you have any further questions or require any assistance, please don't hesitate to reach out. We're here to help!
  
  Best regards,
  Snow Joe + Sun Joe Customer Care

• Review fromConnie K

  Date: 05/31/2023

  5 stars

  Connie K

  Date: 05/31/2023

  I had great response from **********. My customer service ******** ********************** hose started leaking after about 6 -8 uses... I did have the Warrenty already registered...& with absolutely no problem ..they are sending me a replacement...Great job Sun Joe **************

  Snow Joe LLC

  Date: 06/01/2023

  Dear Connie,
  
  Thank you for reaching out and sharing your positive experience with Snow Joe + Sun Joe. We're thrilled to hear that Nonalyn provided you with excellent customer service and promptly addressed the issue with your garden hose.
  
  We understand how frustrating it can be to experience a problem with a product, but we're glad to hear that our warranty process was hassle-free for you. It's great to know that you had already registered the warranty, as it helps us expedite the resolution process.
  
  We're committed to standing behind our products and ensuring customer satisfaction. We're pleased to hear that we were able to assist you by sending a replacement hose. We strive to provide reliable and durable products, and in the rare instance that issues arise, our dedicated customer service team is here to help.
  
  Thank you for your kind words and for choosing Sun Joe. If you have any further questions or need further assistance, please don't hesitate to reach out to us. We're always here to provide support and ensure your satisfaction.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromMelanie M

  Date: 05/30/2023

  5 stars

  Melanie M

  Date: 05/30/2023

  The issue with my pressure washer was quickly resolved. I returned the nonworking unit and just received the replacement. Outstanding customer service!

  Snow Joe LLC

  Date: 06/02/2023

  Dear Melanie,
  
  Thank you for sharing your positive experience with Snow Joe + Sun Joe Customer Care! We're delighted to hear that the issue with your pressure washer was resolved promptly and that you have received the replacement unit.
  
  At Snow Joe + Sun Joe, we strive to provide outstanding customer service, and your satisfaction is our top priority. We're thrilled to know that our team was able to assist you effectively throughout the process.
  
  If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromKathy H

  Date: 05/30/2023

  5 stars

  Kathy H

  Date: 05/30/2023

  Contacted Snow Joe regarding a defective sprinkler only one week old. Because I took the time to register warranty, unit was replaced free of charge.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Kathy,
  
  Thank you for reaching out to Snow Joe + Sun Joe regarding the defective sprinkler you recently purchased. We're glad to hear that you took the time to register the warranty for your unit, as it allowed us to expedite the resolution of your issue.
  
  At Snow Joe + Sun Joe, we stand behind the quality of our products and strive to provide excellent customer service. Your warranty registration enabled us to quickly identify your purchase and ensure a hassle-free replacement process. We're pleased to inform you that a new sprinkler has been shipped to you free of charge.
  
  We appreciate your proactive approach in registering the warranty, as it helps us better serve our customers and ensure their satisfaction with our products. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We're here to help.
  
  Thank you for choosing Snow Joe + Sun Joe, and we hope you enjoy using your new sprinkler.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromSteven S

  Date: 05/30/2023

  5 stars

  Steven S

  Date: 05/30/2023

  ******** was a terrific, patient and kind customer service representative. He helped diagnose the warranty issue and sent the required replacement part while I was on the phone with him. The part even arrived on time, was well packed and did the trick. I'm a very satisfied Sun Joe customer.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Steven,
  
  Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We're thrilled to hear that Jeremiah provided you with exceptional customer service and resolved your warranty issue promptly and efficiently.
  
  At Snow Joe + Sun Joe, we strive to deliver the highest level of customer satisfaction, and we're delighted that he went above and beyond to assist you. We understand the importance of timely solutions, and we're glad to hear that the replacement part arrived on time, well-packed, and resolved the issue with your product.
  
  Your satisfaction is our top priority, and we appreciate your kind words and feedback. We'll be sure to pass on your compliments to Jeremiah for his outstanding assistance. If you have any further questions or require further support, please don't hesitate to reach out to us. We're always here to help.
  
  Thank you for being a valued Sun Joe customer. We look forward to serving you in the future.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromPeter l

  Date: 05/30/2023

  5 stars

  Peter l

  Date: 05/30/2023

  Call the customer service I bought AquaJoe at 25 feet Fiberjack hose not available and they gave me an up grade. Superlight *************************** | 25-********************* are fantastic.5 Stars rating

  Snow Joe LLC

  Date: 06/01/2023

  Dear Peter,
  
  Thank you for taking the time to share your positive experience with us regarding our customer service at Snow Joe + Sun Joe. We're thrilled to hear that you contacted our customer service team regarding the unavailability of the fiber jacket hose and they provided you with an upgrade.
  
  At Snow Joe + Sun Joe, we strive to go above and beyond to ensure customer satisfaction, and we're glad that our customer service team was able to assist you in finding a suitable alternative. We appreciate your kind words and the 5-star rating you have given us.
  
  If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you have a positive experience with our products.
  
  Thank you for choosing Snow Joe + Sun Joe, and we hope you enjoy using your new garden hose.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromZac T

  Date: 05/30/2023

  1 star

  Zac T

  Date: 05/30/2023

  Absolutely dissatisfied with the product. Ordered the 24v-X2-17lm kit off of Amazon in October of 2021, unit is still under warranty. Last time I was mowing the lawn. Which was only the second time I've used it since we have a landscaping crew do it mostly. The blade fell off and shot across my garage. Thankfully my young son was in the house and not playing in the garage. Went searching the site for a replacement blade and bolt to hold it together and noticed it had been recalled for a laceration hazard!Attempted to contact Snowjoe/Sunjoe for replacements but never heard a word back.All I want to know is where can I get these parts as they don't sell them on the site. I hate having this sitting not being able to be used after spending the money on it.

  Snow Joe LLC

  Date: 06/02/2023

  Hi Zac
  
  Thank you for reaching out to us and expressing your dissatisfaction with your 24v-X2-17lm kit. We sincerely apologize for the inconvenience and frustration caused by the blade detachment and the lack of response regarding your replacement parts.
  
  First and foremost, we want to assure you that your safety and satisfaction are our top priorities. We deeply regret the incident that occurred with the blade and understands the concern you have for the well-being of your son. We are thankful that no one was injured during the incident. We responded to the email that you sent. We look forward to hearing from you soon.
  
  Once again, we sincerely apologize for the inconvenience and disappointment caused.
  
  Thank you for choosing Snow Joe + Sun Joe.
  
  Best regards,
  
  Snow Joe + Sun Joe Customer Care

• Review fromSabina P

  Date: 05/29/2023

  5 stars

  Sabina P

  Date: 05/29/2023

  Sun Joe has great customer service. I called on memorial day and did'nt really expect to get anyone on the phone but Contractor helped me quickly and solved the problem. Its nice to know that sunjoe stands behind thier products. Thank you for your help.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Sabina,
  
  Thank you for reaching out to us and sharing your positive experience with our customer service team at Sun Joe. We're thrilled to hear that you had a great interaction with your customer care, especially considering it was on Memorial Day when you didn't expect immediate assistance.
  
  At Sun Joe, we strive to provide excellent customer service every day, including holidays, and we're glad to know that we were able to address your concerns promptly and resolve the problem you were facing. We understand the importance of standing behind our products and ensuring customer satisfaction.
  
  Your kind words are greatly appreciated, and we're happy to have been able to assist you. If you have any further questions or require additional support, please don't hesitate to reach out. We're here to help and ensure that you have a positive experience with our products.
  
  Thank you for choosing Sun Joe, and we look forward to serving you in the future.
  
  Best Regards,
  Snow Joe + Sun Joe Customer Care

• Review fromConstantine P

  Date: 05/29/2023

  5 stars

  Constantine P

  Date: 05/29/2023

  My phone helper **** was excellent and help me solve my issue immediately.

  Snow Joe LLC

  Date: 06/01/2023

  Dear Constantine,
  
  Thank you for sharing your positive experience with Alex, one of our representatives. We're thrilled to hear that Alex provided you with excellent assistance and helped you resolve your issue immediately.
  
  At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and it's always a delight to hear when our team members exceed expectations. We'll make sure to pass on your kind words to Alex and recognize their efforts in assisting you.
  
  If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help and provide you with the best solutions for your needs.
  
  Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future.
  
  Best regards,
  Snow Joe + Sun Joe Customer Care