Reviews
This profile includes reviews for FirstEnroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 288 Customer Reviews
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Review fromJosh L
Date: 07/14/2025
5 starsJosh L
Date: 07/14/2025
I was dealing with a fairly large issue regarding my insurance billing. I had calls with multiple people without receiving any help or advice until I was put in contact with ***** and *****. I first spoke with ***** who finally was able to provide some explanation for what had been taking place and offered the first solution. She then put me in contact with *****, who also listened to my problems closely and offered as many ways as he could to help me and my problem. After talking more him and what could be done to help me. He was able to offer a final solution solving my problems. The two of them together were so genuine, and went out of their way to help me while others seemingly couldnt care less about listening and trying to find a way to help.
FirstEnroll
Date: 07/18/2025
Thank you so much for taking the time to leave us a review.We're thrilled to hear you had a positive experience with FirstEnroll. As a Third-Party Administrator, were committed to delivering excellent service for all of your billing administration needs. Feedback like yours lets us know were on the right track. If theres ever anything more we can do for you,please dont hesitate to reach out. We truly value your support!
Thank you!***** *****
FirstEnrollReview fromKornelija S
Date: 07/14/2025
1 starThey preyed on my husband's anxiety and lied about things like saying this is the only option for us and we will be stranded without insurance if he didn't immediately give them our card number, basically. I'm currently on hold trying to get a refund for the 5th time or so, they already said to check our email for a refund receipt and said the refund was on the way last week. No refund has been given, no email was received. Their customer service **** talk over you in completely inappropriate ways calling the caller "honey" and patronizing by saying we just don't understand what we are doing. When my husband called today to demand a refund again they refused trying to force him to give them our actual insurance policy number from marketplace w a different company! They're up to no good, complete scammers. We filed fraud with our bank and won't rest until our money is returned and this company is held accountable for these scams.Review fromMatt S
Date: 07/11/2025
1 starHave cancer. Called a health insurance Company and asked about the marketplace. Was transferred to FirstEnroll.Guy told me i would get health insurance for whole fam with dental, vision, hearing. 410 a month. Called the actual insurance company because i had a question. **** to find out i shouldn't be paying ANYTHING! And when the payment came out of my acct, it didnt go to the insurance company IT went to FIRST ENROLL. went and told my bank and changed my accts. Absolutely DISGUSTING behavior, taking advantage of people when theyre desperate for health insuranceReview fromCalvin B
Date: 07/10/2025
1 starThis company is the absolute worse when it comes to information and customer service. I was originally told I had 30 days to call and cancel my policy and when I did originally the systems so happen to be down, then when I did cancel the *** stated a whole new policy that I was never told in the beginning. She was the same *** that cancelled the policy and didnt tell me I would still be charged the monthly fee. No one there knows the policy or they pick and choose what they want to tell until its time to get your money returned to you. When you ask questions they transfer you to so many different departments because no one knows any answers!Do not contact this company for any coverage or assistance or you will be taken for a ride!!!!!Review fromJan Henrik K
Date: 07/08/2025
1 starThis company and their employees should be in jail for white collar crime. Such a scam! They took 4k from me and thank god I actually got me insurance. I cant believe I got scammed by these ************ Look at all their answers. All the same.Review fromAnthony N
Date: 07/01/2025
1 starMy husband fell scam to this company thinking he was helping by finding insurance. I got an email and realized immediately it was a scam. Requested a refund and cancellation and they refused to do it. Won't allow us to remove our card, won't connect us to someone to speak with, At this point we are filing a police report and contacting a lawyer to get our money back. Absolutely ridiculous. Bunch of scam artist losers.Review fromJustin S
Date: 06/20/2025
1 starJustin S
Date: 06/20/2025
If I could give a negative review I would. Absolutely a scam called twice to cancel my "coverage" and get a refund and it still hasn't happened. I will now need to contact my card carrier and dispute charges and get a new card because this is a scam. If need be I may have to take legal actions against this "company" because they are scamming people.FirstEnroll
Date: 06/24/2025
Dear Consumer, Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed E-sign Billing Agreement document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you may have experienced. We value your satisfaction and encourage you to reach out to FirstEnrolls *************** team at ************ during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries. Best Regards, **** ****** FirstEnroll LLCReview fromJenny C
Date: 06/20/2025
1 starJenny C
Date: 06/20/2025
Scam artist, stole ****** from me!! All for nothing. No coverage, NOTHING. Hope they can sleep at night!!FirstEnroll
Date: 06/24/2025
Dear Consumer, Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed E-sign Billing Agreement document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you may have experienced. We value your satisfaction and encourage you to reach out to FirstEnrolls *************** team at ************ during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries. Best Regards, **** ****** FirstEnroll LLCReview fromAnn S
Date: 06/16/2025
1 starAnn S
Date: 06/16/2025
Insisted on taking my social security number, and credit card information, and have me pay $500+ before they would provide any insurance information. They refused to send anything in writing about my coverage. When I insisted on having something I could review, who called himself a manager, got on the phone and became extremely aggressive and began bulling me. Saying he had my social security number already. I asked for his information, and he refused to give me his name. Just said his insurance number was L130161. The original person I spoke with, before manager go on the line to bully me stated that he worked directly for the state of **********.FirstEnroll
Date: 06/24/2025
Dear Consumer, Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed E-sign Billing Agreement document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you may have experienced. We value your satisfaction and encourage you to reach out to FirstEnrolls *************** team at ************ during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries. Best Regards, **** ****** FirstEnroll LLCReview fromDave S
Date: 06/13/2025
1 starDave S
Date: 06/13/2025
First enroll has been taking my monthly payment since March 1st 2025 for **************** and they have not reported this to *** TPA who processes medical claims. My providers have not been able to file a claim and when I try to contact First Enroll they tell me someone will get back to me and they never return my call. This company appears to be a scam. Before you enroll in a health insurance company I would find out if First Enroll is involved and stay away.FirstEnroll
Date: 06/24/2025
Dear Consumer, Thank you for bringing this matter to our attention. We take this matter very seriously; we will investigate and contact you by email should we find an account based on the information you have provided. Please allow us to clarify our role in this process. FirstEnroll is a third-party billing and administration company that facilitates premium billing for plans purchased through independent insurance agencies. FirstEnroll is strictly a third-party billing and administration company, and as such, we do not determine the benefits, coverage, or claims decisions associated with the plans sold by the Agency. FirstEnroll only attempts to collect premiums from accounts in which it has received a signed E-sign Billing Agreement document which is completed at the time of purchase with the agent, this is also why we appear on the billing statement. We understand your frustration and sincerely apologize for any inconvenience you may have experienced. We value your satisfaction and encourage you to reach out to FirstEnrolls *************** team at ************ during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries. Best Regards, **** ****** FirstEnroll LLC
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