Reviews
This profile includes reviews for FirstEnroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 288 Customer Reviews
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Review fromT S.
Date: 09/29/2022
1 starT S.
Date: 09/29/2022
This insurance blows chunks big time.Health preventative procedures should be covered but isn't. If I were to have colon cancer I have no way of finding out because they denied my colonoscopy.If, God forbid , I have something serious I could die before they cover anything of a serious nature.I have been waiting for this colonoscopy for 4months only to get a call 2 days before my procedure stating it's not covered.I hate finding out 2days before because it gives me no options. If told a back on May when the appointment was made I could have gotten a loan from someone to pay for this now I have no idea what I can do to make this appointment happen.The last thing they didn't cover after waiting a month they notified me 2hrs before my appointment it wasn't covered.
FirstEnroll
Date: 10/06/2022
Hello **************. First Enroll is the billing company. We do not represent the policy that you purchased from your insurance agent, nor the product provided by your carrier (insurance company). If we can help you with anything related to your billing statement, please give us a call at ************.T S.
Date: 10/09/2022
Your the agent was from your company, I asked him all the nesscary question regarding the insurance he presented to me to insure I was being covered for everything. His response is what prompted me to get that particular insurance. He stated that everything was cover except pregnancy. It's a shame you have disreputable people working at your company. If you only handle the billing why do you suggest the insurance that covers nothing. I called back after my doctor visit told the young man I was not happy because the insurance was not covering my visit he said and I quote "Well *************** you have to pay some upfront expenses out of pocket before the insurance covers anything. That's with all insurance. " When I talked the the insurance company they said they only cover emergency room visits. Now to set things straight don't go recommending any insurance as a full coverage insurance with no co-pay if your just the ***********************. The language I want to use is not promissable so I'll leave it there.Review fromAbrahim A
Date: 09/19/2022
5 starsAbrahim A
Date: 09/19/2022
I'm a new patience to this wonderful company And really helpful staff members and all the staff members in this organization are tremendously polite and great positive people that always willing to be there if you ever need an assistance, I'm so full of happiness and pride to work with this such a very positive delightful environment, their staff members are so awesome and wonderful ?? definitely recommend this organization as it honor to allow me to give it, A++ outstandingFirstEnroll
Date: 09/26/2022
**********************, Thank you very much for taking the time to share your positive experience with our customer service team. We truly appreciate the feedback and look forward to providing you further excellent service in the future.Best Regards,First Enroll, LLCReview fromSusan G
Date: 09/08/2022
5 starsSusan G
Date: 09/08/2022
I'm a new member and it's always hard when you first change plans. ******* was just the nicest, kindest and most helpful person to help me navigate. Thank you *******!! :)FirstEnroll
Date: 09/13/2022
**********************, We are very pleased to hear of your positive experience with customer service representative ******* and will be certain to share your wonderful feedback with her. Thank you very much for taking the time to let us know and please contact us if we can be of further assistance to you.Review fromXi H
Date: 09/06/2022
1 starXi H
Date: 09/06/2022
First Enroll does NOT provide you with insurance plans. However, they DO work with fraudulent health insurance providers and have agreed to be their third-party billing party. Myself and plenty of other have gotten together to form a class action lawsuit against First Enroll and the providers that they work with. I just hope this company stops working with frauds because they file for bankruptcy.FirstEnroll
Date: 10/06/2022
Hello **************. First Enroll is the billing company. We do not represent the policy that you purchased from your insurance agent, nor the product provided by your carrier (insurance company). If we can help you with anything related to your billing statement, please give us a call at ************. False accusations and threats not appreciated.Review fromDona Kay A
Date: 09/02/2022
1 starDona Kay A
Date: 09/02/2022
Fraud and a phone scam.....avoid when necessary. The BBB ranking them A-. Shame on you!FirstEnroll
Date: 09/08/2022
****************. We are a reputable billing company. If you had a problem with a sales agent or a product that you purchased, it has nothing to do with us. Perhaps direct your dissatisfaction appropriately as you comment above is slanderous and false.Review fromTony H
Date: 08/24/2022
2 starsTony H
Date: 08/24/2022
I don't know where my monthly premium is going. I thought it was going to one company, a First Enroll customer service person told me it was going to another company. That company told me I'm not insured by them and to check with ********* I'm not old enough for ********* nor am I eligible for by way of disability. I just want to know where my premium has been going for the last 14 months. Oh, btw, I don't have any health insurance. I found that out today at my doctor's ******* I just want help.FirstEnroll
Date: 09/07/2022
Good Afternoon ****************. I am very sorry to hear that you are experiencing some confusion. First Enroll, LLC is your billing company. We collect your premium payment and provide it to your carrier/provider: ******************************, ************************************************************************************** phone **************. For questions about your plan and coverage you can also contact your Insurance agent/agency : *********************** (agent) ********************* ******** ************************************************************************. Phone: ************ or ************. The customer service email is ***************************** and your agents direct email is *********************** Your policy is active and in good standing, so you are currently covered. Please reach out to either your agent or your carrier regarding the specifics of the policy you purchased. I hope this information is helpful to you. If you require any further assistance, please give us a call here at First Enroll: ************. Thank you.Review fromYinglan L
Date: 08/24/2022
1 starYinglan L
Date: 08/24/2022
If FIRST ENROLL is the billing agent for SOVEREIGN NATIONS INSURANCE they should be ashamed and embarrassed for getting involved with companies that scam the consumer. FE deserves every poor rating they receive. They claim to be a reputable billing company. Ive got news for them, when you deal with companies like SNI, the only reputation you get is BAD reputation. FE should think twice about who they partner with. Do the right thing and do a little research, drop any company that scams the consumer.FirstEnroll
Date: 08/25/2022
******** - Projecting your frustrations about your carrier (an entirely separate company) onto a third party billing entity which has done you no grievance of service in an official BBB review does not seem fair or appropriate. Why not contact SNI directly?Review fromNANCY C
Date: 08/12/2022
1 starNANCY C
Date: 08/12/2022
ZERO RATING: First Enroll/**************-********************* BAD, poor service, seemed like a scam.! Representative was rude, unprofessional, and harassing.FirstEnroll
Date: 08/15/2022
****************, We are sorry to hear of your negative experiences, but First Enroll is a premium billing company. We are not affiliated with your insurance sales agent or agency.
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