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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,205 total complaints in the last 3 years.
    • 413 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a panel and was promised 35.00 Amazon gift card. But I have yet to receive it. I went to the help desk and lodged my complaint with no avail. Yet they still sent me emails to participate in more focus groups!

      Business Response

      Date: 07/17/2023

      Our records show this has been resolved, please refer to your helpdesk ticket which states the following:

      I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      approximately 2 months ago I did a zoom interview for Sago. The Sago's client was TracPhone . The compensation was to be $120. I have never received this compensation. I called the ******* office and a recording advised me to call a number in **. I called 3 times each time leaving a message with my name e-mail address and phone number. A recording stated they would contact me. I was never contacted. I would like to be paid the amount I am entitled to

      Business Response

      Date: 07/11/2023

      We sent you a helpdesk email which states the following: Our records show you don't have any outstanding/pending incentives. In order to assist you with this matter, we will need the original survey invitation, confirmation email or the study number. Please respond to this email and attach the invitation, or copy and paste it directly into the body of the email.  Please reply back to the helpdesk ticket with the requested information. 

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 9, 2023, I took an in-person survey with this company. It lasted all day. We had been in communications for a week off and on about my part and what I would be doing, what I could and couldn't do, I understood the assignment. On the day of, I went, voluntarily did my part from 8:00 am to 5:00 pm. As I left the building with others, we were all told to grab a card and that they would either email us a link to redeem for our monetary amount, or we could go to the site and decide how we all wanted to be paid. But we were to wait a week. Understood. It is now July 7th, 2023. I have been unable to get into the site with my credentials. I registered with this company about a year ago, so I have a username and password. Upon trying to get into the site AGAIN, I still have gotten met with the same error message "technical difficulties, please try again later". I DO NOT want to call. Please don't lie SAGO and say that this issue has been resolved when it has not and I've done my best to get in contact with you guys. This should have been taken care of from the get go and i never would have resorted to this at all. I've done two surveys, one in the office, and one at home for an underarm spray. This is ridiculous. If I do any type of work, including in office surveys, I feel that I should get adequate compensation for my time. The job has not been finished. It will be finished once I get paid. Have a good day.

      Business Response

      Date: 07/11/2023

      Our records show the issue has been resolved, please refer to your helpdesk ticket. This issue was caused by having duplicate profiles which resulted in login issues. Please do not create duplicate profiles in the future as it is against our terms of service. You have a balance of ****** ($335.00) points at this time. The $35.00 incentive for study number HUT23800045 was processed on July 1st. Your $300.00 incentive for study number ATL23800065 was processed on June 9th. 

    • Initial Complaint

      Date:07/07/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have not been paid for work,

      Business Response

      Date: 07/11/2023

      This issue has been resolved, we received your helpdesk ticket 4 days ago. We have replied with the following: I apologize for the delay in getting back with you. In reviewing your account, I see your redemption has been processed and received. 

      You made a redemption request on July 6th, it was approved and accessed the following day on July 7th. 

      Customer Answer

      Date: 07/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards, everything is good thank you I was concerned about not being able to log in 


      **** ******

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date occured:06/21/2023 Amount:$170 I'm not upset,I would like to know if I will receive my payment via mail or through my virtual wallet Thank You,*******************************

      Business Response

      Date: 07/11/2023

      This issue has been resolved, please review your helpdesk ticket which states the following:

      Our record show the incentive will be issued via points under your SAGO wallet. We provided a copy of your confirmation email link which states how and when the incentives will be issued.

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a beverage study on 5/4/2023 and received an email that I was paid in the amount of $70. Study Reference #: TIG23800669 I still have yet to see the balance in my account when I log in online and it's now been over 2 months since participation.The other study was held on 5/29/2023 for Cat Food Study Reference #: HUT23800037 Amount was for $75 I have not seen anything in my account even though I have another email stating it's been added to my FocusGroup wallet.I have emailed and called multiple times to get this resolved or receive an answer of any kind and have not heard anything back yet. This happened when I did an in-person study in ******* at the Schlesinger office and even the employees I contacted there to redeem my rewards were having a hard time reaching someone to fix the situation.

      Business Response

      Date: 07/10/2023

      This issue has been resolved, please refer to your helpdesk ticket: Our records show you had more than 1 account registered with us. You were accessing the account that had a 0 point balance. Members are allowed only one active account, your profiles have been merged. You can now access your account registered under ******************************  You have a point balance of ****** ($145.00) at this time. The incentive has been issued for both studies in question. 

    • Initial Complaint

      Date:07/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in an online focus group on April 25, 2023 and was to be paid with an Amazon gift card for $152. I have sent multiple emails to Sago (Schlesinger Group) asking for help, all of the emails were ignored except for one. I was assured there was an email coming with the e-card code but am still waiting over 2 months later.

      Business Response

      Date: 07/05/2023

      This has been resolved,  I had your virtual incentive emailed again! Our records show the email was accessed/viewed on 06/16. Please search your inbox for ******************************,this will help locate your redemption email. Please reply back to your helpdesk ticket if you have any questions. 

    • Initial Complaint

      Date:07/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company webpage explain redemptions made on weekend s will be issued on Monday morning well no incentive was issued. I called 2 numbers and the help desk still no answer.This what is written on website: After completion of your study you will receive an e-mail from ******************************************************** confirming the incentive amount that has been added to your Focus Group Wallet. Once you receive that e-mail, you can log in to your account at FocusGroup.com, go to the Focus Group Wallet section and select a reward option from our catalog. You will receive an e-mail with your electronic gift card from ****************************** within 24 hours of redemption. For questions you may contact our ***** Services experts by e-mail at ***************************************************** or by phone *****************. My Information 20903707/1/2023 8:28:19 PMFocusGroup ************ Reward12,500125.00 USDProcessing / UIG23801477125007/1/2023 2:55:00 PM

      Business Response

      Date: 07/05/2023

      Please refer to your helpdesk ticket submitted 2 days ago, your redemption was requested on July 2nd and was processed on July 3rd. Our records show you accessed / claimed and activated your reward on July 3rd as well. 

    • Initial Complaint

      Date:06/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took part in a two part study in APRIL. The first part of the study was $200 and the second part of the study was $500. The process went smoothly except I STILL haven’t received my first payment. I asked for my first payment via physical debit card. The second time around I requested a virtual card and received it within hours. Due to this, I have contacted their email hotline in which I have received NO response pertaining to my first missing payment. I’ve also asked their employees at the office in NYC in which they stated it’ll take 4-6 weeks to arrive. We are not at the end of JUNE and I haven’t received any payment or response to my TWO emails that I’ve sent out. I wouldn’t work with this company again as I feel as though I’ve been robbed of my time to participate in a study and receive only partial compensation in return. Don’t promise people something if you aren’t going to follow through with it.

      Business Response

      Date: 07/03/2023

      Please review your helpdesk ticket! Your profile shows 2 different addresses. Once we have confirmation which one is correct your incentive will be reissued. 

      Customer Answer

      Date: 07/10/2023



      Complaint: ********



      I am rejecting this response because:



      My address is **** ******* ** *** **. 
      However I am requesting the points to be added to my account so I can redeem a virtual card not a physical card. I’ve wait a long time with no response. I would prefer it on a virtual card. 



      Regards,


      ******** *******

      Business Response

      Date: 07/14/2023

      Our records show, your previous unit # of ** was listed as your shipping/payment address. I will contact our gift card provider and put in the request to have your physical gift card cancelled. Once I have confirmation, your points will be reinstated  in order to redeem a virtual Visa! Once I have confirmation, I will follow up on your helpdesk ticket.

    • Initial Complaint

      Date:06/24/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first study with them was great. However, it seems since Sclesinger became SAGO, things have changed. The incentives now are usually around $1-2 for 15-25 minutes (far less than minimum wage!) and with the one recent study which had a decent incentive that I did participate in, I had nothing but issues with their new app from the get go. The “help” button within the app leads to nowhere and they have not responded to NINE emails over the last two weeks. I also never got paid. I’m not sure what’s going on over there, but after burning my armpits for a week with a junk product and receiving nothing — not even an acknowledgement, let alone a deserved apology or the payment owed — I will never be involved with them again.

      Business Response

      Date: 07/03/2023

      Our records show this issue has been resolved, please review your helpdesk ticket! If you have any questions, please let us know! 

      Customer Answer

      Date: 07/03/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      **** ********

    Sago is NOT a BBB Accredited Business.

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