Business Profile

Market Research

Sago

Headquarters

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,202 total complaints in the last 3 years.
412 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/21/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have participated in two studies for Schlesinger and have not received payment! The first was a depression study in July/2022, not sure of the pay, but I believe it was $300 and Psychiatric conditions in August 15, 2022; I have the reference # for the latter, reference #: UIG22802590, pay $312. I have written an email on October 8, 2022, received a number for my request (******) which stated my email had been received and is being reviewed by our ***** Services Team, but the email stated that they are experiencing higher than normal volumes, but still no response to my email. I also called and left a message at the Schlesinger in ****** at **************! I have been dealing with Schlesinger for over 10 years and have never had to ensue these type of issues! I have become weary of trying to contact whomever is in charge of payments, but I certainly shouldn't have to go to these extremes! Please assist me in this matter! It states that payment should be within 4-6 weeks, but it has been well over that for both studies!
Business Response
Date: 10/24/2022
Please reply to your helpdesk ticket 706951 and confirm your address and I will have your incentives reissued.
Our records show for your participation in study number UIG22802590 we processed and shipped $312.00 **** gift card ending in **** on September 4th. For your participation in study number UIG22802275 we processed and shipped $275.00 **** gift card ending in **** on October 7th.

Both of the cards have not been used and have the full balance available.
Customer Answer
Date: 10/24/2022

Complaint: 18298182

I am rejecting this response because: I never received either payments! They sent both to my former job and neither was forwarded to my home address! I asked them to cancel the previous 2 gift cards and send both gift cares to my home address which is: ***********************************************************! They should be able to track to see if they have been spent!
Sincerely,

******************************************

Regards,

******************************************
Business Response
Date: 10/26/2022
Our records show this issue has been resolved, your incentives were originally sent to the address listed in your profile. You confirmed via helpdesk ticket your home address needs to be listed in your profile which has been updated. Your incentives have been reissued to the correct address and will arrive within the next **** business days.
Customer Answer
Date: 10/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******************************************
Initial Complaint
Date:10/16/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I was invited for an onsite study on October 12th, 2022 by Schlesinger Group. Details are as follows:Event Info: UOM22800310 - Snacks Event Address: ************** - ********************************************************** I work in **************** and this venue is almost 45 miles from my work. The event was supposed to start at 12 p.m. ************ was not easy to find and the venue had 2 entrances, one chained and one with a callbox. By the time I was able to park and enter, it was 12:03 p.m. I was turned down as I was 3 minutes away and I was told the study had already started. That was shocking to me. I do realize I was 3 minutes away but for an onsite study like this, I expected to have at least a few minutes grace ***** I was really bummed and asked why and they said they have enough folks for the study and I was not needed. I had to drive back for 45 miles without knowing if I would get the promised incentive or not. I called and left few messages with Schlesinger group and I also emailed my host but have not gotten any response so far. I have always had great experience with Schlesinger group but this was one forgettable and disappointing experience as a panelist. Hope Schlesinger group will look in to my issue.Thanks,***********************************
Business Response
Date: 10/19/2022
Unfortunately, once a study has started you are not allowed to join as material has already been shown or discussed. If the information is repeated this will cause the whole project to run behind and additional compensation for every participate. Please refer to your confirmation email that states the following under the general details section.
*Late arrival may result in you losing your seat. If you arrive late and are not seated, you will not be paid.
*Your agreement to participate includes arriving on time (15 minutes prior to start of interview or group), actively engaging in the discussion and providing us and our clients with honest feedback. You may be audio and video taped during the discussion for research purposes only.
Customer Answer
Date: 10/19/2022

Complaint: 18230792

I am rejecting this response because:

Regards,

***********************************
Initial Complaint
Date:10/15/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have completed several studies for this group and other market research companies with no problem in the past. I completed a study with them on August 26, and the third party website that hosts the focus groups and studies confirms I completed 100% of my portion, but now that over six weeks have passed and no payment has been given, I've been ignored on my multiple calls, messages, and e-mails sent. I take great care and consideration providing thoughtful and helpful feedback, and I'm sure they are making plenty of money from their clients to coordinate these studies, but to just ignore me when I have not been paid as promised is so poor!
Business Response
Date: 10/19/2022
Our records show this issue has been resolved as your $125.00 incentive for study number TIG22801841 was processed and shipped this morning! You can expect your incentive to arrive by mail within the next **** business days. I apologize, as this was a rather large study and the incentives took longer to process than we originally expected.
Customer Answer
Date: 10/19/2022

Complaint: 18229361

I am rejecting this response because:
If there was a delay in sending incentives, then that should have been communicated to participants. It would have taken just a few minutes to send out an email to those who participated and would have saved me a lot of time searching over spam folders to make sure I hadn't missed it, trying to reach out to ************, making phone calls, etc. I didn't receive a single response explaining anything to me, and after being ignored for weeks I filed my complaint here with the BBB.

I will update this once (if) payment is received. Communication is a small act that can make a huge difference and I hope ************ does better in this regard in the future!

Regards,

***********************
Business Response
Date: 10/20/2022
I completely understand your frustration and agree with you as this is not the type of interaction we want our members to experience. We have a very high volume of request coming in; they are answered in the order they are received which is causing a delay in response. I apologize for any inconvenience this may have caused. Please let me know if you do not receive your incentive.
Customer Answer
Date: 10/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the payment today, 8.5 weeks after the study that promised payment within 4-6 weeks. I accept this resolution and do not want this to reflect poorly on Schleisinger, but I do hope they work to improve communication and response time if there are delays in the future.

Regards,

***********************
Initial Complaint
Date:10/05/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
USQ2216055 i never received my payment. I have wrote everyone who I had came in contract with and no ones know how to resolve this. This is saddening because I like doing the panel. This was my first one but since they do not know anything about my payment I am saddened. I spent a whole hour giving my opinion just not to get paid. No one has contacted me back when asked either.
Business Response
Date: 10/06/2022
The incentives for study number UIG22803183/USQ2216055 have not been processed at this time. Our records show you were scheduled for September 26th. Please refer to your confirmation email that states"Please allow 4-6 weeks for delivery of your payment." Please contact our helpdesk at ************************************************* if you do not receive it at that time.
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a online research survey that they sponsored for ***.It was about LazY boy furniture on August 8th. It was to be paid out as a 50 dollar Amazon card. Not thing has been paid and now communication has stopped also.Tried to call the 800 number but isn't in service from their qualboard site.I want paid like I was told.Imagine they o the panel board members want it also
Business Response
Date: 10/07/2022
Our records show we did not recruit you for this study nor are you registered in our database. I did some investigating and you were recruited by *************************'s market research department. Qual Board was the platform used for hosting the study. They have confirmed your $50 incentive was processed today and will come from *************. Please reach out to *************************'s market research department if you did not receive your virtual incentive.
Initial Complaint
Date:10/05/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recruited for the study TIG22801808 - Current Events (there is also another reference number to the study and its USQ2215090) and was suppose to be paid $125. I completed the study that started on August 17th, 2022 and after multiple phone calls and emails I still have not heard back from anyone regarding the payment of this study.
Business Response
Date: 10/06/2022
Our records show this issue is resolved. For your participation in study number TIG22801808 we processed and shipped $125.00 on September 30th. You can expect your incentive to arrive within the next 3-5 days. If you have any questions, please contact our helpdesk at *************************************************
Customer Answer
Date: 10/13/2022

Complaint: 18172721

I am rejecting this response because:

It is now October 13th and I have not received the payment in the mail. Can you please track down if the payment was indeed sent or resend the payment? Thank you.

Regards,

*********************
Business Response
Date: 10/19/2022
The card has not been used and has the full balance available at this time. Please confirm if the below address is correct and I will have a new card processed.
45 ***********
*********, ** 94014
Customer Answer
Date: 10/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the payment from Schlesinger (that was mailed out on September 30th) in the mail yesterday. There is no need to resend the payment and I thank you for your time and promptness regarding this matter.

Regards,

*********************
Initial Complaint
Date:09/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a shampoo study that started in May (HUT22800034) and finished in July. There was a $100 incentive promised. After many, many emails back and forth (most of mine ignored) with the project manager, I was promised that they had the green light to pay incentives on August 17th. I still have not received anything. After reviewing other complaints on the BBB website, other members finally received their incentive payments in July.
Business Response
Date: 09/26/2022
Our records show this has been resolved. For study number HUT22800034 we processed and shipped $100 **** gift card ending in **** on September 19th. You can expect your incentive to arrive within the next 2-3 days if it hasn't already. Please reach out to our helpdesk at ************************************************* if you have any questions or if you do not receive it at that time.
Customer Answer
Date: 09/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in TIG22801449 - DIY Interviews study with Schlesinger Group on 7/22/22 for $100 survey and $175 homework assignments. I completed the one on one interview and the homework assignment by 7/30/22. It was told to wait 4-6 week for the payout. It is now 9/24/22 8 weeks and I still have t received a payout. When I try to contact the customer service via phone and email I get no response. I would really like my $275 thats owed to me.
Business Response
Date: 09/26/2022
Our records show this issue has been resolved. Per our phone call, your incentive has been sent for processing.
Initial Complaint
Date:09/22/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in a Focus Group on September 8 2022. The focus group was online at 5pm, was told there was a payment of $150 for participation. Past experience was payment was rendered at time of group. After not hearing from them , i contacted got a voice message leave your information payment is 4 to 6 weeks. I have not received a response from them after leaving my information. Do they still plan to honor the agrement of $150 ? i have contacted several times and have not received any response . Here is the original agreementEvent Info:TIG22801958 - Political Research Date:Thursday, September 8, 2022 Time:8:00 PM (EDT)Your Time: -- Select your timezone to view your local time --Event Duration:2 Hours - Group Honorarium:$150.00 Thank You *************************
Business Response
Date: 09/26/2022
The incentives for study number TIG22801958 have not been processed at this time. The normal time frame- per the confirmation email states 4- 6 weeks from the date of completion. Please allow an additional 2-3 weeks for processing and shipping. Please reach out to our helpdesk at ************************************************* if you have any questions or need further assistance.
Customer Answer
Date: 09/27/2022

Complaint: 18063815

I am rejecting this response because: I wasnt told up front 4 to 6 weeks. I'll wait another couple weeks though please if ther is a next time just tell me up front and when i got to the site there is a website for bbb filing, that does not look too good for your company. the other said complaint is resolved so seemed this is the correct approach . At least ***** said he would pay you tuesday ! I could wait 2 or 3 more weeks . The focus group company i worked for paid the same day , thats why i went this far. Thank you for the response

Regards,

*************************
Business Response
Date: 09/27/2022
Please let me know if you do not receive your incentive within 6 weeks from the date of completion. I apologize for any frustration or confusion this may have caused.
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I received a **** card from Schlesinger group today, Oct 7, 2022. I have not tried to use the card yet though, they have got the **** payment to me for participation. Please close the complaint and **** it resolved. Thank you for your prompt actions in helping me and them in processing payment to me.

Regards,

*************************
Initial Complaint
Date:09/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by Schlesinger to be part of a focus group for a $250 **** gift card: Homework assignment completed 7/13/22 Focus Group completed 8 /22 Payment was supposed to be 4-6 weeks afterwards.Followed up multiple times Last response from the project coordinator on 8/16 initials KG, you should receive the 250 dollar gift card by sept nothing Business response
Business Response
Date: 09/21/2022
Please reach out to our helpdesk at ************************************************** In order to assist you with this matter, we will need the original survey invitation, confirmation email or the study number. Please email ************************************************* and attach the invitation, or copy and paste it directly into the body of the email.

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Sago is NOT a BBB Accredited Business.