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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,210 total complaints in the last 3 years.
    • 409 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently signed up for a task with ************************* the Project Manager @ Schlesinger Group . I was doing a survey where I use this body wash they sent me for 7 days or so i been using it and i started using it the day they told me to. I completed the first survey that was mandatory. I didnt do it late i did it the moment i got the email. Its supposed to be different surveys this business just now emailed me today saying they are REFUSING TO pay me because i didnt complete the next survey. Which I NEVER got and they are just now telling me i did not get it because i didnt pass some tips of quality question during the first survey. I did all my work that they asked and now they arent trying to pay me . I want my payment i did EVERYTHING and they did not tell me my survey was wrong to where i could fix it in time . They literally waited to the last minute to tell me anything. I want my payment its not my responsibility to get yall to email me the moment you saw the error my responsibility was to use the product and send my survey on time which i did . I did everything they need to pay me because the work wax done . Just like any other job if you do the work you get paid no matter what

      Business Response

      Date: 08/04/2022

      Our records show we did not recruit you for this project, please contact E-research if you have any questions or concerns. E-researched confirmed your incentive was processed today. 

      Customer Answer

      Date: 08/04/2022


      Complaint: 17665328

      I am rejecting this response because:
      I have the email right here its not for e search or whatever you said ,  


      Regards,

      ***************************

      Business Response

      Date: 08/05/2022

      We managed and hosted the platform used for the study. Schlesinger group did not recruit you for this study, E-research did. We are not responsible for processing your incentive. Per my previous response, we spoke with ***** from E-research she confirmed your incentive was processed yesterday. Please contact her directly if you have any questions. 

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