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Business Profile

Auto Warranty Plans

iDeal Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought the warranty back in 2019, and tried to use it, the issues with the vehicle should have been more than covered seeing as the reason there was rocks in my engine was due to a faulty part that wouldn't regulate debris from getting into the engine.

    Of course they denied it and after fighting tooth and nail I paid 11k out of pocket for a whole new engine to be put in.

    I paid 1600 or thereabouts for the warranty and they never did anything except cause more issues.

    I let it go and then fast forward to today, I've requested a refund on my 10 year or 100k mile policy only to be told that I only got a 5 year warranty and that I've exhausted all funds.

    Even though I've never used the policy and should have at least 5 more years or about 60k miles left on the policy.

    Their contract states they prorate off mileage. Not months. And I've been told in writing that they do it off months.

    I've asked their reps to forward their recorded calls, and they've refused any documentation I have to show that my policy when discussed was supposed to be for 10 years or 100k miles.

    The rep on the phone Alexander R was absolutely disgusting in the attitude and explanation he tried to give. Provided false information and was honestly extremely degrading. This company is absolute thieves and should not be allowed to collect any money from consumers when they fail to provide any service.

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have ideal auto protect, that i paided for on july 12 2021, filed my first claim on 11/24/2023 for 1033.21, they said it was not covered, i went to pay for it and pick my truck up, didnt have it 2 hours and took it back to koons chevy in white marsh, *********** talked to josh c******** in service, he said they will check it out monday, it was loud and didnt want to stay running, i told him i brought it here for a engine light on, thats all you replaced the sencer and 2 thermostates, it didnt sound like this, so he called me back monday and said it would cost 3000.00 dollars to be fixed and he will get a hold of insurance to make sure they cover it, so he send them all the imformation, ideal sent their own mechicanet and insurance guy last week to check it out, accourding to my ideal paper work it is covered, josh from koons tryed to call them many times no answer, i called 6 times just yesterday , no answer , i picked the truck up today and used a charge card to pay for it, a lady answered the phone from ideal customer service this morning her name was latresa ***********, she told me someone would cALL BE BACK, NO ONE DID, I THINK THIS COMPANY JUST DOES'NT WANT TO PAY THE BILL, CAN YOU HELP ME PLEASE ***** **** **********

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to cancel warranty with this company ever since feb of 2022 but they take messages at customer service and just take send it to voice mail to cancellations and after getting tired of that ive tried to dispute with my credit card company but they have been denying of any cancellation and the company ideal protection claims its a valid charge,ive never used this warranty service and been trying to reach shaun and finally when he answered he said he can ony give prorated refund which was 919$ where ive paid 3200$ for the warranty he said he'd refund me 919$ but even then shaun simply ignoring my calls and I've been calling the warranty company but its just going to voice mails but no refund or no money back.i want my full refund these guys are greedy and liars whos conned me and ignore me ever since theyve sold me the warranty.please help me get my full refund.thank you.

  • Initial Complaint

    Date:11/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used care and Ideal Auto Protect in October 2019 and because of the pandemic I didn't drive my car very much for 3 years. In 2023 I started driving and having some issues with my oil pump. Ideal Auto was always difficult to reach, people wouldn't call back, they took 2 weeks to have someone even go out to see my car for authorization to repair, they made it extremely difficult for the mechanic to complete the repairs, only sent the mechanic a portion of the parts that were needed to repair and never paid the mechanic for the work that was done, wven after several calls, email and faxes. We've been waiting for 6 months for payment to the mechanic, so I paid them myself because they did the work, these a rare honest mechanic and it's not fair. My engine and brakes have had repairs but when I call and the hold is extremely long, I've left messages, without call back and after waiting over 2 months for my car to be repaired the first time, I couldn't wait any longer and initiated the repairs myself. I just want a refund of the warranty cost, unless Idea Auto Protect wants to pay the full price that I had to supplement for the oil pump $1,479, replacement of the engine $3,609, and brake repairs of $489. These are all covered items based on the contract. This is fraud and deceptive marketing. I should have gone with someone else for sure. At this point I just want a refund. Trust me, it's not worth it, save your funds for your car repairs or find a reputable company, otherwise you'll pay for the repairs and a warranty that is not honored.

  • Initial Complaint

    Date:10/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    iDeal Auto Protect has good sales. iDeal said, I will have bumper-to-bumper coverage. If you are getting a hold of **************** or Claims, you will have major problems. They will return your call after 72hrs and resolve nothing. I have repairs needed for my vehicle. My service department informed me that no one answers calls or emails have no response when sent to the iDeal Auto Protect "Claims" section. I have to serve as the "middle person" between my extended protection plan and service department. When I finally heard from iDeal, I was told they have to send an inspector to my service department to identify if repairs are needed to be done in my vehicle. Clearly, their inspectors would identify that it is, "wear and tear" on engine mounts, starter, and ************** I asked my service agent, when will work for repairs begin for my vehicle? My service agent stated that iDeal Auto Protect will not cover the cost of the repairs because iDeal said, there are no issues to cover.I read many customer reviews about the same issues they dealt with "iDeal Auto Protect." As a customer with "**********************," when you spend your money, you will learn that you have been scammed with this business. I "HIGHLY RECOMMEND" that others stay away from this company or you will suffer the same fate.I want to cancel this extended protection plan, but as I stated, your calls will not be answered nor returned.

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After purchasing an extended warranty for $1,500 back in May or June of 2020 this company honored many vehicle repairs for my car. Recently I took my vehicle in to a repair shop, Midas in ****************, for a window regulator repair. Ideal stalled and put off responses for quite a while; it was very difficult to get a hold of them all of a sudden where it wasn't in the past. Finally they were able to send a part, which was very unusual, to the repair shop and authorized the repair. The repair shop called me several times saying they still haven't paid the bill. Recently when I've called or tried to send emails all the emails have been rejected as failure to deliver and I was only able to receive an answering service. Looking online this has been happening increasingly with this company with multiple complaints against them in the same regard. Also and also more concerning is the department of insurance in ********** issued a cease and desist order to this company back in January of 2022 saying they were not authorized to do business in ********** and we're selling their contracts illegally. This is not a good sign and this matter needs to be resolved they need to honor the contract and pay the repair shop since I am not liable. It is a breach of contract.

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the best auto protection policy offered by Ideal auto protect. My cars transmission went out in May 2023, had the car towed to a repair shop. The repair shop called Ideal and told the the trans needed to be replaced. Over the next 8 weeks, they finally requested to know what part in the trans is bad. This repair shop could not handle this request so the car was towed again to the dealer. The dealer removed the oil pan and called Ideal told them of the findings and recommended the trans be replaced. Ideal told them they want to know what part failed. The transmission needed to be revoked and taken apart to get to this level detail. They located the damaged parts took pictures and sent them to Ideal. I am know 12 week without a car, ideal wanted to send an inspector (3rd party) out. The inspector came out to view the damaged parts. At this time the bill is now $4750.00 and the car is still in need of repair. I called Ideal as to when I will get my cay back and I was told the claim is being denied. WHAT?? I requested the reason why it was denied and the 3 rd party inspector info. ideal is not responding.In the policy it also states that a rental car is available while my car is in the shop, twice I requested on how I get a rental car , my question was never answered. The car is put back together with the bad parts. Still in need of repair. I bought this warranty to avoid this c*** 12 week in the shop $4750 in racked up bills guided by Ideal and claim denied.Beware of the company

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two warranties at 2 thousands dollars each from Ideal Auto protect. Range Rover of **********, ** has been attempting to contact them several times for their portion of payment and have not been able to reach them. ** also have contacted them multiple times without any success. I have emailed and called and they have not responded.

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancel warranty on march 21 . Was told I will get prorated refund. Talked to costumer service and ************************* server ** times here is may 25 have not received refund . But when bought warranty they took my money in seconds have been calling everyday 99%of time no one answers even when you leave message for return call iWork to hard in this time of inflation not to get my money back I have kids and wife to support this business is unworthy to the consumer even tried all3 extension answer machine

  • Initial Complaint

    Date:05/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a extended warranty with them They took my money now that they are found that they are liable for the repairs they will not return no calls

iDeal Auto Protect is NOT a BBB Accredited Business.

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