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Business Profile

Hair Products

Keranique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Reviews

Customer Review Ratings

1.11

Average of 35 Customer Reviews

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Review Details

  • Amber E

    Date: 04/28/2023

    Amber E

    Date: 04/28/2023

    This product is not good at all it makes you lose your hair so they can say it comes back but really its all the hair the product made you lose coming back its a scam and i SPECIFICALLY MADE SURE I DIDNT CLICK ON AUTOMATIC RENEWAL AND THEY DID IT ANYWAY THEREFORE TAKING MY MONEY MAKING ME HAVE TO WAIT UNTIL THE STUPID PRODUCT GETS HERE TO RETURN IT THEN I HAVE TO WAIT FOR THEM TO GET IT SO I CAN GET MY **** MONEY BACK THIS IS A SCAM DONT BUY THIS PRODUCT UNLESS YOU HAVE ENOUGH HAIR THAT YOU CAN LOSE WITH OUT STRESS BECAUSE I ALREADY DONT HAVE MUCH HAIR LEFT AND ITS MAKING IT 10 TIMES WORSE DONT BY THIS PRODUCT

    Keranique

    Date: 01/30/2024

    Hi *****, we are sorry to hear about the confusion with the offer. The online offer for our Keranique Hair Regrowth Introductory Kit comes with an automatic shipment program that begins 30-days after your initial shipment. Subsequent shipments are 90-Day supplies, as regrowth is typically seen, when using Keranique Hair Regrowth Treatment with 2% Minoxidil, within 4-months of consistent use. We offer a full 120-Day Money Back Guarantee for each kit we send, as we are confident in your results. Keep in mind, Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.

  • CASSANDRA L

    Date: 04/26/2023

    CASSANDRA L

    Date: 04/26/2023

    IM GOING TO REACH OUT TO TV STATIONS THAT WOULD LISTEN ..SO ,IF ANYONE ELSE WANTS TO WRITE A COMPLAINT PLEASE LET ME KNOW BECAUSE IT WILL BE INVESTIGATED..IT IS TRULY A SCAM TO GET YOUR INFORMATION..PLEASE DONT BE SCAM ID,CREDIT CARDS CHECKING ACCOUNT,ADDRESS..AND THEY WILL KEEP TAKING MONEY OUT UNLESS YOU REACT AS I HAVE

    Keranique

    Date: 01/31/2024

    Hi *********, we are sorry to hear that you were unsatisfied with your products. Upon review of your account, it appears as though we received two returned shipments and processed the total credits of $172.65 on May 3, 2023. In addition, weve credited the initial shipping and processing of $6.43 that was paid for the two shipments that were returned. Please allow 3-5 business days to see the refund. Your Product Specialists are happy to assist you Monday through Friday from 9am-9pm EST at *************. Thank you

  • Tzeitel B

    Date: 04/18/2023

    Tzeitel B

    Date: 04/18/2023

    If I could give them a negative star review I would! Terrible customer experience on all fronts, from poor language communication that is rude and insulting at best, to incorrect billing tactics, and shipping to incorrect address. The company was sending products to an invalid address that I never received and then expected payment. I had to turn off my credit card to stop the billing.

    Keranique

    Date: 01/31/2024

    Hi *******, we are sorry to hear about your experience. Upon review of your account, it appears as though the order was placed online in January 2022, and the address had not been updated from the initial address provided at the time of order, as the first contact to our customer service team was made via email in April 2023. Our goals are for you to have a rewarding experience with both our services and products, we have waived the delinquent balance for the final package that was sent in January 2023. Please dont hesitate to reach out to Your Product Specialists for support with Keranique. We are happy to help Monday through Friday from 9am-9pm EST at *************

  • Lysabeth E

    Date: 03/30/2023

    Lysabeth E

    Date: 03/30/2023

    I'm very upset the past month I've been waiting for my order for a month now and still haven't received my order I've contacted them numerous times and yet still waiting and every time they say that it's being sent out. My hair is starting to thin again and I'm very upset! My customer care has been terrible! And they don't seem to care!

    Keranique

    Date: 02/01/2024

    Hi ********, we are sorry for the delay in your shipment. Upon reviewing your account, it appears as though your shipment was misrouted and on 3/29/2023 a replacement shipment was sent. On 4/12/2023, the original lost shipment was scanned into the warehouse and a refund of $93.03 was issued. Our goals are for you to have a rewarding experience with both your products and our services. Please dont hesitate to reach out to Your Product Specialists, we are happy to help Monday through Friday from 9am-9pm EST at *************.

  • Helene B

    Date: 02/24/2023

    Helene B

    Date: 02/24/2023

    Its a total scam! Not only does it not work but they put it on auto reorder without your knowledge or authorization. When I called customer service to have it sent back they gave me a run around and would not authorize a return label so I had to pay shipping to send it back. Buyer beware! Horrible company and terrible product!

    Keranique

    Date: 02/02/2024

    Hi ******, our goals are for you to have a satisfying experience with both our products and our services, we are sorry to hear we did not exceed your expectations. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.

  • Gretchen O.

    Date: 02/23/2023

    Gretchen O.

    Date: 02/23/2023

    A scam that charges you one price, the charges you more to cancel Never again Also didnt realize the I was in a renewable contract with products sent every three months Very sneaky and bad business I would give them a zero

    Keranique

    Date: 02/02/2024

    Hi ********, we are very sorry to hear about your experience. Our goals are to support you with a rewarding experience both with our products, and with our services. A refund was issued for the second shipment that was sent. We are sorry for the inconvenience. Please don't hesitate to reach out to Your Product Specialists, we are happy to help Monday through Friday from 9am-9pm EST at *************.

  • Fadia F

    Date: 02/16/2023

    Fadia F

    Date: 02/16/2023

    Waste of money for product that does not work . Once they have your credit card they will keep charging you every month even if you call Customerservice and tell them to stop sending the product and charging your credit card. I put my order Dec15 ,on January 12 ************************************************ 3 month supply. I called customer service to stop sending any products and stop charging my credit card.On February 15 they charged my credit card again?I called customer service again asking them to cancel and stop charging my credit card but the answer was shocking. She told me that I still have to pay one more month before they close my account.???I feel I am trapped forever..The product is not doing what they claimed to be doing. No hair growth happened, no stronger hair.Not recommended at all for anyone.

    Fadia F

    Date: 02/21/2023

    No contact from the seller yet

    Keranique

    Date: 02/02/2024

    Hi *****, upon reviewing your account it appears as though you opted into the introductory offer that comes with an automatic shipment program to ensure not only your best results, but also the best discounted prices. Our goals are for you to have a rewarding experience with our products and services. We have issued a refund for the second shipment that was sent. Please don't hesitate to contact Your Product Specialists, we are happy to help you Monday through Friday from 9am-9pm EST at *************. Thank you

  • Jules G

    Date: 02/14/2023

    Jules G

    Date: 02/14/2023

    What a SCAM!Do not order this product! They just keep sending it and I have cancelled twice! liars and cheats!STAY AWAY!

    Keranique

    Date: 02/05/2024

    Hi *****, we are sorry to hear about the confusion with the offer. The online offer for our Keranique Hair Regrowth Introductory Kit comes with an automatic shipment program that begins 30-days after your initial shipment. Subsequent shipments are 90-Day supplies, as regrowth is typically seen, when using Keranique Hair Regrowth Treatment with 2% Minoxidil, within 4-months of consistent use. We offer a full 120-Day Money Back Guarantee for each kit we send, as we are confident in your results. Keep in mind, Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.

  • Susan K

    Date: 02/14/2023

    Susan K

    Date: 02/14/2023

    They make it expensive to cancel! They try to charge you for products they don't send to you, just to discontinue. I told they they do not have a right to charge me again, they have charged me twice and I've only received one shipment. They say I still owe them $115, I looked on the site and it's for two upcoming months shipments. But they've already told me they won't send me any further shipments. Won't answer me when I ask what the $115 is for, just keep saying I owe it. I will stop any charge they try to run on that card and I will not pay for products I don't want and don't receive. Buyer beware, they are shady AF!

    Keranique

    Date: 02/05/2024

    Hi *****, we are sorry to hear about your experience with Keranique. Our goals are for you to have a rewarding experience with both or products and services. We have issued the refund in full for your second shipment. Keep in mind Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.

  • Roz P

    Date: 02/13/2023

    Roz P

    Date: 02/13/2023

    Ordered the new trial package and they charged me $172. Should have been $49.99 plus free delivery and tax. Was on the phone with customer service for an hour trying to fix it. DO NOT BUY!!n

    Keranique

    Date: 02/05/2024

    Hi ******, we are sorry to hear about your experience. Upon review of your account it appears as the order that was placed was for a 30-Day Keranique Regrowth System for $49.95 and an additional ************************ Mousse for $12.47, with free shipping and the tax the total that was charged was $66.56. The full refund was issued once we received your returned items in March 2023. Keep in mind, Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at *************.

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