Complaints

This profile includes complaints for RemedyMeds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RemedyMeds

  111 Town Square Pl Jersey City, NJ 07310-1755

• 

  RemedyMeds

  480 Morris Ave Summit, NJ 07901-1523

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/25 I ordered 7.5mg tirziptide from Remesy Meds. I uploaded my current prescription for 7.5mg and spoke with tgeir ** *** agreed to continue my 7.5mg prescription. He made a mistake when he filled a box on their order form and sent me what they normally send new patients instead of my prescription, 2.5mg insteas of 7.5mg. I received the incorrect meds on 2/14/25.I have exchanged over 40 emails with Remedy. Initially they agreed to ***lace the meds. The emails get answered by a different *** with a different opinion but eventually it was agreed it was their mistake.I waited foe a month and inquired when my meds would be deliveres. A new round of emails began. Some of the ***s said it wasnt the wrong prescription and now they are saying it is a delinquent account even though you have to pay when you purchase qnd i have only authorized 1 purchase.All i am asking is **** fix their mistake and send the 7.5mg meds i ordered and the ** prescribed.

  Business Response

  Date: 03/24/2025

  Our customer support team has reached out and is coordinating a solution to the problem.

  Customer Answer

  Date: 03/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with Remedy Meds a little over a month ago. When I started I was on already on a 10 mg dose. The provider I met with said that would be a level 4 with them and that would be what she started me at. I took the medication and had hunger but I though it was a different company and it might affect me differently. When I got my second dose it said Level 2 on the script. I called them to see why it said that because I was supposed to start on a level 4. They said the prescriber put in her notes a level 4 but ordered a level 1. Because of that mistake I have lost 3 months and like $1500 to back to where I was to start with. I contacted them and they offered me a sorry and that was it.

  Business Response

  Date: 03/15/2025

  Our team has reviewed your case and you will be refunded.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received my prescription for Injectable Tirzepatide from Precision Pharmacy through RemedyMeds. However, I discovered that the dosage provided does not match the prescription written by Dr. ***** ******. My prescribed dosage was 5mg per week (50 units of a 10mg/mL concentration vial), but due to an error in the pharmacy portal, I was mistakenly dispensed a 2.5mg dosage instead of the prescribed 5mg. This error resulted in me unknowingly taking an incorrect dosage for two consecutive months.When I attempted to increase my dosage as planned, a different doctor informed me that because I had never actually taken the prescribed 5mg dose, I could not safely progress to the intended 7.5mg dose. This pharmacy error has not only disrupted my treatment plan but has also resulted in unnecessary time and frustration in attempting to resolve the issue with RemedyMeds.Despite their policy stating that refunds are not issued once a prescription is processed, this is not a case of cancellation but rather a fulfillment error on their part. I paid for a specific medication at a specific dosage, and what I received did not match the prescription. Additionally, I have spent significant time trying to get RemedyMeds to acknowledge this issue, despite the necessary information being available in my patient chart.I am seeking an immediate resolution through one of the following:1.A refund or credit to compensate for the incorrect medication received.2. An apology for trying to put their mistake blame on me and not take full responsibility.I respectfully request the Better Business Bureaus assistance in mediating this dispute, as RemedyMeds has not provided a satisfactory resolution despite multiple attempts on my part. I appreciate your prompt attention to this matter and look forward to a resolution.

  Business Response

  Date: 03/13/2025

  One of our specialists has reached out to you to discuss. 

  Customer Answer

  Date: 03/13/2025

  
  Complaint: 23058598
  
  I am rejecting this response because: They have not resolved the issue. I sent them the prescription their ** prescribed and a picture of what I have received.  Its clearly in their records. This isnt rocket science. They have the written prescriptions from their Doctor and they also have a confirmation from the pharmacy what was sent to my home.  What they do not have is any information written or on video that my medication I was prescribed was changed. 
  
  
  
  Regards,
  
  ******** ******

  Business Response

  Date: 03/13/2025

  You have told our customer support representative ****** that you were satisfied with the resolution given and said that your issue is resolved. What has changed since then?

  Customer Answer

  Date: 03/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I REALLY LIKED THIS COMPANY AND FELT GOOD ABOUT WORKING WITH THEM BUT THE SEMIGLUTIDE DIDNT WORK FOR ME AND I DID NOTIFY THEM IN MY REFILL REQUESTS THAT THE SEMIGLITIDE WASNT WORKING AND I WASNT LOSING WEIGHT FINALLY AFTER 3 MONTNS I ASKED TO BE CHANGED TO TRIZEPITIDE. THAT DID HELP ME LOSE WEIGHT BUT I WAS ONLY ON IT 1 MONTH AND NEEDED TO SUBMIT BLOOD WORK IT IS A LITTLE COMPLICATED AS TO WHY BUT I CANT SUPPLY BLOOD WORK BUT I WAS ON 16 WEEKS STRAIGHT AND SHOULD QUALIFY FOR A REFUND UNDER THE 4 MONTH GUARANTEE I SUBMITED MY VIDEO AND CODE AS DIRECTED AND CAN NOT GET A REPLY TO MY REFUND. I DIDNT LOSE THE 10% AND CANT CONTINUE WITH THEM SO I SHOULD QUALIFY BUT I ONLY GET A RESPONSE TO THE REFUND FOR THE LAST MONTH THEY COULDNT FILL MY PERSCRIPTION NOT THE 4 MONTH GUARANTEE. THEY JUST SEND AN AUTO RESPONSE BUT NO REAL COMMUNICATION AND WHEN I CALL I AM TOLD SOMEONE WILL REACH OUT TO ME AND THEY DONT. I'M FRUSTARATED. I AM NOT TRYING TO SCAM ANYONE I JUST WANT THEM TO HOLD UP THEIR END OF THE GURANTEE.

  Business Response

  Date: 03/12/2025

  Your request was in the pipeline and was approved yesterday (before I escalated this to our team). We have thousands of active subscribers and process hundreds of requests daily and so there are sometimes delays in our response. We are sorry that our program did not work out for you and hope that you see better results in the future. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November I purchased a GLP1 plan from ******. I received an order in November and December but nothing in January and February. I was charged $299 each of those months. They said they requested labs but i submitted all of labs so I was not aware that there was further follow up needed. They made no attempt to ensure i understood what was needed and also still collected money from me. It's no skin off their teeth to keep collecting payments even though they are no longer providing a service. When i contacted the support team I was told that i purchased a subscription and that it's on me to understand what was expected of me. Whether or not i get my money back I would like others to be wary of doing business with this company.

  Business Response

  Date: 03/05/2025

  The billing policy is clear on our website and reminders are sent to customers to ensure that they provide the necessary information. There are thousands of active customers being billed every day and somethings slip through the cracks. Our refund policy is also clear that if you did not receive any medication then you are entitled to a full refund. As such you will be receiving your money back if you follow the procedures to do this. 

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to Remedy Meds for oral *********** therapy for weight loss. I truthfully reported my medical history, including the fact that I had colorectal cancer with complete resolve (surgical) in 2019. I was accepted as a patient and the first 28-day supply sent on 1/2/2025. I was notified to request the next 28-day supply on 1/17/2025 and did so. I was then notified I needed to talk to a Provider again. During that conversation the NP told me I was NOT eligible for this therapy related to my colorectal diagnosis and treatment. They stated that is a disqualifying diagnosis, and my subscription was cancelled. I didn't understand how my application was originally accepted when that was clearly on my intake form. I accepted this cancellation and asked for the money back since this was not my mistake.
  *Response from RemedyMeds was:
  Your subscription has been cancelled, ***** ********
  Your decision is respected, and we want you to know that our doors are always open
  Subscription summary
  Oral *********** $298.99
  Cancellation date 24-Jan-2025
  ***Clarification: you cancelled me. I am expecting full reimbursement. ***** ********
  RemedyMeds: We completely understand that you have questions about your refund. I took a look at your profile and noticed that you have a prescription generated on December 30. According to our records, a tracking ID has been generated: ************. This means the medication was delivered and received. we're unable to issue a refund at this time due to our terms and conditions
  This is unacceptable. The original intake was faulty. I should not have been originally approved at no fault of my own.
  Clarification: you cancelled me; I am expecting full reimbursement KG
  I then sent message to FDA: This is unsafe practice accepting a patient who is disqualified for medical reasons. RemedyMed should reimburse me for the full amount of the first prescription due to faulty review of documents and unsafe practice

  Business Response

  Date: 02/25/2025

  The team has reviewed your complaint and noted that you are correct. A refund will be issued today. We apologize for the inconvenience and have flagged this situation to our doctors as this is unacceptable. Thank you for bringing this to our attention!

  Customer Answer

  Date: 02/25/2025

  I greatly appreciate your timely submission of my complaint to RemedyMeds.  It was obviously very effective as I have received a notification and refund of most of my expenditure.

  Following is a copy/paste summary of the letter and attached is the receipt. 

  Again- thank you for all the great work you do in protecting consumers and advocating for sound business practice. 

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up in January, everything was going fine. I get to the 4th week of my medicine and there is not enough to give me my 4th dose. They underfilled my prescription by 1 weeks worth. I call and they connected me with my nurse practitioner who said no problem, that happens a lot and we will just send you a free vial to make up for it as well as up my dosage as well. After 2 weeks neither shipment has come, I've called about 8 times, emailed 4-5 times, and everyone says they will check on it and call me back. No one has called me back. They continue to charge me, but even there own tracking system says it has not been shipped.

  Business Response

  Date: 03/07/2025

  Per review of our records your subscription has been canceled and you were fully refunded. Unsure what your claim is over. 

  Customer Answer

  Date: 03/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  You are acting as if I complained, you refunded me my money and the case was closed.  Truth is, I reached out over 10 times and wasted hours on the phone.  You ran out of medicine, defrauded clients, and when finally confronted with the truth, you relented and gave me my money back.  If your response wasn't so arrogant and smug I would have let this go, but feel that others need to know about your deceptive practices.  Next time treat your customers better.

  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on January 30th 2025 and was assured that my order would be mailed via one day mail on Monday at this time the money had already been removed from my account. When Monday passed and the order wasn't even showing as authorized I called customer service. I was told it would be shipped no later then Tuesday and guaranteed it would arrive no later than Thursday February 6th. I made sure they knew I was leaving on a 2 week cruise and would begin driving on Thursday. Wednesday I called again and now I was told that there had been an issue with the pharmacy and 4000 new patients were not getting their meds on time. I was still assured that they would contact the new pharmacy and have the medication shipped overnight so I would receive it Thursday. When I called Wednesday evening to check on the status I was told it had shipped but they had no tracking. Thursday I called and they told me it had NOT shipped I spoke with a supervisor and gave her my mothers apartment address where I would be visiting until Saturday and I was promised it would be there by Saturday. It never came I called MOnday and they said it was delivered outside my moms door on Monday. The *** tracking shows left outside in the hallway of her apartment building but nothing was there I checked with the office and the neighbors NO PACKAGE. I called Remedy Meds and was told a supervisor would call me back that day...no call. I called Tuesday and was hung up on 3 times throughout the day. I have emails from Remedy Meds and from myself to Remedy Meds reflecting all of this. Now when I look at the order it shows the wrong. item was delivered as well. I ordered Tirzepatide and they show Semiglutide was sent even though I paid an extra $100 for the Tirzepatide and NOTHING has come at all. I have emailed customer service as well and received no response.

  Business Response

  Date: 02/13/2025

  I am sorry that this has happened to you. I have given your information to one of our managers to give you a call. We will ensure that this is made right.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/25/24 I visited their website considering buying GLP-1. The instructions stated we wouldnt be charged until the prescription was approved. However, I was immediately charged $299 before I even approved the transaction. I then looked at their FAQ and hidden in there it states they charge ahead of time. Nowhere during the process did it say that. No transparency whatsoever. I then asked for an immediate refund and was told it will take 5 business days. You cant just charge people and have it hidden in your FAQ that you will do that. They need to be transparent during the process and also state it takes 5 days to be refunded.

  Business Response

  Date: 12/26/2024

  ******, I am sorry to hear this. It is pretty clearly stated on the website that you are paying in advance of your approval, in the event of your disqualification all customers are reimbursed their funds. All ************************** platforms process transactions in this manner. It appears that you were refunded so I am not sure what the complaint is here. Please advise on what item you wish to have changed here is.

  Customer Answer

  Date: 12/26/2024

  
  Complaint: 22731319
  
  I am rejecting this response because:
  
  They stated all telehealth companies operate this way. Not true. I have used ****** for *** which never charged me up front. I am now using ****** for GLP-1 which isnt going to charge me until I actually meet with the doctor. You are lying by using an absolute and claiming all telehealth is like this. That is not true. You need to clearly state before people accept that you are charging their card. You cannot expect people to dig through your FAQs to find out you will charge them. It is not at all clearly stated prior to me submitting otherwise I never would have done it. This is a predatory way to get consumers. 
  
  Regards,
  
  ******* ******

  Business Response

  Date: 12/27/2024

  We are sorry to hear that and are glad that we have given you your money back so that you can use it on another telehealth platform which better suits your needs. 

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in continuing my journey on Tirzepatide and wanted to try a different provider. **********'s really gained my attention when they offered 100% money back guarantee if I was not able to accomplish a 10% weight loss. I took their quiz online on 10/23 and stated that I had been on Tirzepatide for the last 6 months (even included my dosage info). Within an hour, I received an email with the company's approval. When reviewing the approved email, the dosage that they were prescribing me was at the very first level/minimal dosage. I immediately contacted the support team at Remedy Meds to help re-review/adjust the dosage so I didn't have to start all over/lose the momentum I had with my existing dose. The support team gave me the 866 number to call for further guidance. The 866 phone call was administered on 10/24 in which they advised me that they sent over a 'cancellation' request to the pharmacy in which my prescription was being filled. They also advised I speak to a medical clinician to discuss my dosage concerns in which they set me up with a virtual appointment later that day. The clinician asked for additional information of my existing dosage before being able to adjust my prescription. After uploading everything I could, I set up another virtual appointment on 10/25 for a medical clinician to re-review and provide guidance. During my appointment on 10/25, I was told that if another prescription was written, I would be charged again - in order to avoid another charge, she put notes in my profile that the head nurse and billing department were to contacted provide further guidance. I waited 72 hours to hear from the head nurse and/or billing department but had no luck. I called the 866 number again on 10/28 for further guidance and they escalated again. I heard on 10/29 that I am only approved for the level 1 dosage that was originally prescribed. I declined the offer and asked for a refund. I continue to fight for my refund.

  Business Response

  Date: 11/08/2024

  We are sorry you had a bad experience. We are constantly working to improve our customers experience and there appears to have been a miscommunication on our end. No one will ever be charged for a second prescription. The process of transferring dosage is one that we are working to improve and has been an issue with our other customers. With that being said we will not penalize our customers for that, please email us at ********************************** with BBB in the subject line and let them know your experience and we would be happy to issue you a full refund.