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Business Profile

Health Care Referral

RemedyMeds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care Referral.

Complaints

This profile includes complaints for RemedyMeds's headquarters and its corporate-owned locations. To view all corporate locations, see

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RemedyMeds has 2 locations, listed below.

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    • RemedyMeds

      111 Town Square Pl Jersey City, NJ 07310-1755

    • RemedyMeds

      480 Morris Ave Summit, NJ 07901-1523

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase from the company, the agreement was for medication and for ******* from a provider. I received an email requesting that I get labs done. I emailed multiple times asking what to do since the labs they used was no where nearby. I uploaded previous labs was told they wouldn't work but I continued to ask where I could go, I didn't get a response, so I joined another company to purchase medication from; that company requested my old prescription. Again I messaged multiple times to obtain the prescription and didn't get a response. I finally got a response when I requested to cancel, they offered me 25% off my next months order. Finally the homepage showed a customer service number to contact, when I called they said it was the first day of the mumber being opened and they had many people with the same issue of not getting email responses. The first lady told me where to find my prescription on my account. After the call I checked and it wasn't there. The second time I calle, I belive I spoke with Eugene, I was told my issue would be escalated and I would receive a partial credit. I did not. I later received HIPPA release forms which I filled out and return. No prescription provided. I emailed again, more HIPPA forms, sent back no response. I received the medication but not the ******* that was promised. I tried to file a dispute with my Credit Card and Remedy Meds denied it. Said I received meds and the membership was non refundable. Their home page shows what comes with your membership and I did not receive the care and access to a provider I was promised. I have multiple emails that prove I've emailed with 0 response, some from Remedy Meds, some from ******** where I spoke with Jenny S from Remedy Meds and she never replied.

      Business Response

      Date: 10/11/2024

      We are sorry to hear that you had a bad experience. Please reach out to our ******* team at *******@**********.*** for a refund including your Customer ID and order verification email and we would be happy to give you your money back. Our refund policy is very clear that if you are disqualified or cancel within 24-48 hours you are entitled to a 100% refund. We will review the information provided and get you your money back if this is the case. 

      Customer Answer

      Date: 10/11/2024



      • Complaint: ********



        I am rejecting this response because:

       

      I contacted the company again today 10/11, spoke to a representative that agreed that my concerns weren't addressed, he could see in the conversation history that they didnt communicate back with me, the ball was dropped and I never received the credit as promised. He said he would escalate to management again for account credit again. He was very nice and apologetic and said he was shocked at my experience.







      Regards,



      ******** ****

      Business Response

      Date: 10/11/2024

      Was this a negative interaction or is there a reason that you have rejected the response?

    • Initial Complaint

      Date:10/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled out a profile online seeking a prescription for GLP-1 medication in order to switch from one company to Remedy Meds. The profile asked if I am currently taking a GLP-1 medication and the dosage. I answered this question that I was currently on a GLP-1 medication at 10 mg/week. I paid the subscription fee and within hours received a notification that my prescription had been sent to the pharmacy. I never spoke with a prescriber, nor was I ever told what dosage I was being prescribed. I reached out to customer service (which is only via email) and before I received a reply, I received another email that the medication was being shipped. I sent another email to customer service and finally received a reply that the dosage prescribed was 2.5 mg/week so a total of a 1 month supply in the amount of 10 mg. So essentially I paid $400 for 1 week being that I currently take 10 mg/week. I was then told I could be given a refund since the medication had been shipped. It was shipped before I even had a chance to speak to anyone or request a cancelation. Horrible business practices and horrible customer service.

      Business Response

      Date: 10/04/2024

      Hi, I am sorry to hear that you were not satisfied with our services. The complaints that you have noted have been taken into consideration and many updates have been made to our platform to clear up any potential issues in the future. As for the refund, we have a strict policy that if you never received your prescription and cancelled you are owed a refund and so if you have still not been provided a refund, please email us at [email protected] with your CustomerID number and BBB review in the Subject and we will process that for you as soon as we can. I understand that you are frustrated but want to assure you that a lot of updates have been made on our side over the last few months to further guarantee customer satisfaction. 

    RemedyMeds is NOT a BBB Accredited Business.

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