Reviews

This profile includes reviews for Jackson Hewitt - Tax Services of America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jackson Hewitt - Tax Services of America, Inc. has 2495 locations, listed below.

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  Jackson Hewitt - Tax Services of America, Inc.

  10 Exchange Pl Fl 27 Jersey City, NJ 07302-3922

  
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  Jackson Hewitt Tax Service

  6005 S Eastern Ave Las Vegas, NV 89119-3135

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  Jackson Hewitt

  1238 Putty Hill Ave Ste 5 Towson, MD 21286-5878

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  Jackson Hewitt

  126 Shawan Rd Cockeysville, MD 21030-1325

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  Jackson Hewitt

  2710 W Cold Spring Ln Baltimore, MD 21215-6702

Review Details

• Review fromDC

  Date: 02/26/2023

  1 star
  They lied about the cost of tax preparation. I have used them in prior years and have always had the same rate and same amount of papers to be filed, so the price should always be the same. They told me they increased their prices by $200 this year only after I called and spoke with a supervisor. Thats all fine and dandy but why is there still $300 that is unaccounted for?? Why would you tell me how much it would cost then charge me $500 more than that? And not even tell me. I had to figure it out on my own once I got home and was reviewing the paperwork. The lady seemed in a great hurry and now I know why. Entirely unethical. I WILL get the $300 owed back to me by any means necessary. What a disgusting and manipulative way to operate a business. A decent business always has transparency and that is something that Jackson Hewitt is highly lacking in.

• Review fromRobert Z

  Date: 02/26/2023

  1 star
  This company reminds me of a payday lender. My wife and I are on Social Security as our only income. We have been sabotaged by the ** Government this year. We had five transactions during the year that apparently warranted the parties conducting the transaction to send us various tax forms, all of which were either a loss (modest stock market holdings), or amounts we received that were very limited such as a settlement from ****** over a bad transmission and even an interest statement from the *** for an old stimulus payment that they held onto that created interest. What this all means is that these paltry amounts were apparently reported to the ***. Since we felt we were forced into filing a tax return, the sale of a house which we broke even on met the threshold of *** capital gains that had to be reported. So, more or less with a gun to our head, we had to file a tax return. Turbotax cannot easily handle taxes which are of a variety. Using Jackson Hewitt in the past, we signed made an appointment. Social Security recipients should not be forced into paying $301 for tax work that we were told was discounted from over $500. This is clearly an exorbitant rate and all tax preparation companies should have a policy that they will not charge people on limited incomes outrageous fees.

• Review fromJohnny F

  Date: 02/22/2023

  1 star
  Jackson Hewitts tv commercial is disgusting. "What the ***** ************* is a sad way to draw attention. Now, they set up at ******* with a banner reading "Your taxes done here" but you can read Jackson Hewitt in very fine print. Its them! Stay away!! Too many disappointed customers getting ripped off. JH will go down in history very soon.

• Review fromJared T

  Date: 02/13/2023

  1 star
  Jackson Hewitt can **** it!!! I have waited all this time for my state refund but when I chatted with an agent, she told me it was used for the early advanced loan and they didn't let me know about them using it!!!! I am done using them because of lack of communication!!

• Review fromRaymond F

  Date: 02/12/2023

  5 stars
  I recently completed an appointment with Jackson Hewitt Tax Services at the *************** in *********, ** performed by ****************************** and another team member. I had a lot going on in 2022, which included selling a property (in another state), purchasing a property in the ***********, as well as being transferred from one lender to another within two months after purchasing a new construction home.*************** collected all of my information, sorted it all out, while explaining certain features of the tax code to me, and completed the electronic filing of my 2022 Federal and State income tax returns. I greatly appreciate the professionalism and great customer ********************** I received at my appointment.

• Review fromFrances K

  Date: 02/11/2023

  1 star
  It is thoroughly disgusted and unprofessional- are you that desperate- you just told me a lot about your company - I would never deal with a company like yours!

• Review fromDeAnna P

  Date: 02/10/2023

  1 star
  Can not believe how unprofessional deceiving people I've dealt with the past two years using Jackson Hewitt How do they have any right to withhold my personal tax info from me after I paid them over 400 dollars to file my **** ez with one w2 ..simple as it gets ...Last year ..I pray something is done about the unfair aswell as unlawful way this company is allowing people to be treated

• Review fromAmanda P

  Date: 02/09/2023

  1 star
  I filed my tax return in 2019! Paid $550 for the service and “worry free guarantee insurance” they made a mistake, did an ammended return made another mistake. They refuse to call back, answers phone calls, refuse to honor the insurance claim, refuse to do a 3rd ammended return even though I already know I’m entitled to a return. They are terrible. BREACH OF CONTRACT, Fraudulent worry free guarantee insurance, I fell victim to ILLEGAL deception of trade. I have 2 months to figure out how to get this 3rd ammended return done in time just to collect my return owed to me due to statue of limitations. I will never recommended this company to anyone. They owe me MONEY, and help to fix the problem but won’t stand accountable for THEIR mistakes!!

• Review fromKelly N

  Date: 02/05/2023

  1 star
  Can't get a hold of anybody I need copies of my 1040s all three of them that they submitted to the IRS this year in 2023 for tax season 2022. Nobody calls me back and when I try to set up my JH account can't do it and nobody will help me I have called numerous times I have left messages I have asked for management get my response my taxes are messed up and I have to pay for a service that was not adequately done I want my money back.

• Review fromJoanne M

  Date: 02/01/2023

  1 star
  Theyre a ripoff! I got my 2022 taxes done and they charged me over $500 for a simple ****. The guy wouldnt give me the price when I asked and despite having a pricing page on their website, theres no dollar amount anywhere on this page or the site. Beware!