Reviews

This profile includes reviews for Select Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Home Warranty LLC has 6 locations, listed below.

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  Select Home Warranty LLC

  1000 Wyckoff Ave Fl 3 Mahwah, NJ 07430-3164

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  XPD Warranty Group, Inc

  1999 Bryan St STE 900 Dallas, TX 75201-3140

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  Select Home Warranty LLC

  4870 Sadler Rd Ste 300 Glen Allen, VA 23060-6294

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  Polar Express

  704 Caribou Ridge Trl Pflugerville, TX 78660

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  Select Home Warranty

  1999 Bryan St STE 900 Dallas, TX 75201-3140

Review Details

• Review fromJeff N

  Date: 11/04/2022

  1 star
  Do not use SELECT HOME WARRANTY!!! They promote themselves as just like all other Home Warranty companies in what they pay and cover, but at half the cost of their competitors. I should have know better. They are the only home warranty company I have ever worked with that will only pay you up to the DEPRECIATED VALUE of an item to repair or replace it and they determine the depreciated value they pay you. On my claim, they would only pay me $150 for a $1000 Freezer and they will only pay me those dollars if I produce a receipt showing I purchased a new appliance or repaired the existing one. That was after I had already paid a $75 trip charge. FIDELITY NATIONAL was who I left for the cost savings and they were always great. I will be returning to them!

• Review fromLinda C.

  Date: 11/04/2022

  1 star
  First claim our second refrigerator which is used stopped cooling. It took 8 days for then to send a technician and that was them escalating the claim. The technician did not call to set appointment because they were too busy. I called them got an appointment 10 days after filing the claim. Nothing was repaired he cleaned and defrosted is what he wrote . 2 days later it is still not cooling Called warranty group and they have to wait for technician to turn in a diagnosis and them warranty has to approve and send him out again. No one knows when the technician will be coming. We were completely lied to and I hope they can sleep at night ripping off a older couple!

• Review fromQi M.

  Date: 11/04/2022

  1 star

  Qi M.

  Date: 11/04/2022

  This is a terrible home warranty. I bought their service in August 2021. They have good monthly price. But when I tried to use it for home repair, they told me that no contactor available, I have to use my own time to find somebody. Then pay the full price, then go back to them for reimbursement. Their reimbursement process is super long and cumbersome. But I finally got one reimbursement for electrical repair. After 1 year of terrible experience, I decide to cancel service. But cancelation is not easy. I ended up getting charged $75 for cancelation fee for each policy. Also I have to pay them back the $340 reimbursement I got from electrical repair. So it ended up that for 1 whole year of paying for the home warranty, I got nothing from them, I have to pay $150 just to cancel. I spend the time to write this review so that people would know what they get from this company. The way they treat customers is hard to believe. They do not have customer's need in mind, also they mislead people in terms of what service they will get.

  Qi M.

  Date: 11/04/2022

  During the course of a year, I talked to a few customer's service people in this company. The promises they give turn out to be false promises. Like one person says that if I call Oct 1st, I can avoid $75 cancelation fee. but that was wrong. This company has a powerful sales department, but they don't deliver the promises. The seemingly good ranking and good pricing is to draw foolish people like me. I learned my ******* and will not trust simply website postings to make my purchase decisions.

• Review fromGladys D

  Date: 11/04/2022

  2 stars
  Select Home Warranty is a fraud. They take your money, but when you have a serious issue that needs repair, and it's under their policy, they tell you they won't cover for the dumbest reason and I mean dumbest reason! They will say it's because of wear and tear, which technically anything can fall under that!! I have needed so much of their help, such as my water heater needed repair, my vents and roof leak. They have denied all these! They have only covered my food grinder and only paid 200 dollars for my 500 dollar garage door repair. I just submitted a roof leak and now they say they don't cover the roof, even though the issue under warranty. My issue has nothing to do with the NOT covered issues and they still do not want to cover the issue. They are an absolute fraud. I DO NOT RECOMMEND.

• Review fromL. H

  Date: 11/03/2022

  1 star
  HORRIBLE COMPANY!!! They do not want to pay for claims. 4 days, 1st appointment set up with a company which was not in *******. When I called back claim was assigned to 3 different companies and still I have not had a technician to come out!! This is the last place you want to give business to!!

• Review fromRonda W

  Date: 11/03/2022

  1 star
  This business in nothing more than a scam! Weve had them for just over ******************************************************************** the kitchen and it took over a month and numerous phone calls and after a month of fighting with them to get a technician out finally and now its going to be over $800 to fix it they want to reimburse ** $125 due to depreciation as they call it! I have since canceled my policy that cost an additional $75 to cancel and now Im here telling anyone thats thinking of joining this scam company RUN DONT DO IT THEY TAKE YOUR MONEY AND DONT FIX ANYTHING!!! Do your research this is a 2 employee company with the call center in ***************. NOTHING BUT A SCAM!!! Now on to social media about this business. Good luck if you decide to go with them

• Review fromNorma B

  Date: 11/03/2022

  1 star
  If I could rate it zero stars I would. Horrible customer service. No communication with homeowners. Never received a contract or any correspondence. Did not issue a reimbursement check for an appliance replacement. Lied about when the check was mailed

• Review fromMary H

  Date: 11/01/2022

  1 star
  This company is terrible and I advise do not become a part of. This is a rip off company. The company should not even be rated as a 1 star.

• Review fromRajiv G

  Date: 11/01/2022

  1 star
  This company is a scam, do not sign-up for this service! I filed my first claim regarding duct work after 4 months of signing and they keep on rejecting the claim even though it clearly says in the contract that it is covered. I wasted so much time following-up with these guys, very bad experience.

• Review fromPatti D.

  Date: 11/01/2022

  1 star
  I bought a warranty 9/6/22. I called and spoke with my original salesman Sam at phone * *** ********, that star is a 9,at 1:51 pm on 9/9/22 and told him that I wanted to cancel within my cancel period because I did not feel confident in the business. Sam stated that I should give them a try and if I was not happy he would refund my $2100. He said I could use my own licensed contractor for repairs and it would be a $65 fee. The first time I tried to use the company, they told me I couldn't use my own contractor, so I said I want to cancel and told them what Sam said. I called Sam as I was on the phone with the company for a 3 way conversation, he hung up. Now they are wanting to charge me fees. I told them to go back and listen to the conversation.