Water and Sewer Line Protection
American Water Resources, LLCHeadquarters
Reviews
This profile includes reviews for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 548 Customer Reviews
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Review fromOne I
Date: 03/11/2023
1 starAmerican Water Resources (AWR) is a part of the typical municipal corruption. Theyve teamed up with a written endorsement from certain officials with the *************** water department to provide residential water line and sewer line insurance to homeowners for a price. They work with one company in the *************** to provide the services needed, ******** and Sons LLC, which isnt actually a plumbing company, or even a brick-and-mortar company at all. This company is a team of lawyers that have set up a sham business with legal filings, them as agents of the company getting paid, sham addresses that turn out to be private residences and such, and a phone service. An insured resident with a water line problem calls AWR. AWR calls the sham company, ******** and Sons LLC and ******** and Sons LLC contracts the work to actual plumbers that theyve lined up to do some work, such as snaking out drains but anything with serious cost gets thrown back on the homeowner with a multitude of situations and circumstances in the terms and conditions of the contract in small print that are not covered. AWR, the sham company, and **** officials are in bed together pocketing insurance premiums, submitting inflated bills with kickbacks attached, and leaving *************** residents all wet.
American Water Resources, LLC
Date: 03/13/2023
Hi. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromClara W
Date: 03/07/2023
1 starBeware they take multiple payments and raise the rates. This company has charged my account 2 to 3 times a month and tried to justify it by saying that it's because it's a month in advance, the numbers don't lie, charge me again and you will be talking to the news room and my attorney, your nothen but a scamAmerican Water Resources, LLC
Date: 03/07/2023
Hi *****. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromDavid J.
Date: 03/04/2023
1 starI've had the sewer line plan for five years and I just made my first call today for service. First call went from music to silence to hang up after 10 minutes. Second call to a different number went to silence them hang up after 5 minutes. I then tried the online chat and was told that I'm not covered because the outside pipes are backing up because I'm using water fixtures inside the house and I don't have the indoor plan. How else will my sewer pipes back up unless I'm using them?American Water Resources, LLC
Date: 03/07/2023
Hi *****. I've shared your review with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.American Water Resources, LLC
Date: 03/09/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromYvonne K
Date: 03/01/2023
1 starThis company seems to be a big scam. I canceled my protection plan and still they charged me for another month. I called the customer service and they agreed they owed me a refund, and they would send me a check. Nothing arrived and a month later I again called the customer service. Same story, but again no check. It has been six months that I have been trying to get my money back. This company is a big scam.American Water Resources, LLC
Date: 03/07/2023
Hi ******. Please visit us online at ********************** during standard business hours to chat with a customer service representative. Thanks.Review fromCharles P
Date: 03/01/2023
1 starI would NOT recommend AWS, LLC to anyone. When you put a claim in they want $50 up front before they will take your claim. The agents do not speak good English, they are hard to understand. I am so glad L canceled my plan. They are useless. ******************American Water Resources, LLC
Date: 03/07/2023
Hi *******. I've shared your review with the account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.Review fromJessica D
Date: 02/23/2023
1 starIts been months with water coming in my basement no one is doing nothing I ask for help and get none but a blank call so I can just hang up I got no hot water nothing all cuz of water in my basement I have 5 kids and I have gotten sick this company seems as a scam but yet they keep billing me but not doing nothingAmerican Water Resources, LLC
Date: 02/24/2023
Hi *******. Please call us at ************ for assistance. Thanks.Review fromAhkilah J.
Date: 02/21/2023
1 starI called on 2/21/2023 for an issue with my plumbing. I set up a claim for my supply line issue. While finalizing that claim, I also mentioned that I had an issue with the drain. The rep told me that since I had completed the previous claim for the supply issue when the plumber comes, I should just show them the drainage issue and they will fix it. When the plumber arrived he stated that he would not be able to work on the drainage issue because it was not included in the claim. This wasted my time and I was unable to utilize my kitchen sink and I have a small child in the house. cAmerican Water Resources, LLC
Date: 02/27/2023
Hi Ahkilah. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromValentina D
Date: 02/16/2023
1 starI have been unable to reach anyone that can explain how my rate doubled for this plan. I get put on hold then after 20 min. the line goes dead. I requested supervisor and am told there is no supervisor avail. If i was a new customer I would be paying half the price. BEWARE!!!American Water Resources, LLC
Date: 02/17/2023
Hi *********. In addition to reaching us by phone, you can also chat with a customer service representative on our website during standard business hours at **********************. Thanks.Review fromMary M.
Date: 02/13/2023
1 starOn 11/3/2022 I called and canceled my 4 programs with American Water Resources. As of 2/10/2023 they continue to withdraw money from my bank account. I spoke with a senior supervisor and she agreed they owe me a refund. Now this company is saying I canceled on 2/10/2023 and I can not get transferred to another supervisor. I give this company zero stars. They are not honest & trustworthy.American Water Resources, LLC
Date: 02/15/2023
Hi ****. I've shared your review and contact information with our account specialist team. They will be in touch with you shortly. Thanks.American Water Resources, LLC
Date: 02/16/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Mary M.
Date: 02/16/2023
No, a customer service team member has NOT reached out to me. I canceled my 4 policies on 11/3/2022. You withdrew money from my banking account on 11/10/2022, 12/10/2022, 1/10/23 & 2/10/2023. I am requesting a full refund. Thank you.Mary M.
Date: 02/16/2023
I need the BBB to assist .Review fromLes T.
Date: 02/11/2023
1 starI've been trying to resolve a water line claim issue for 44 days. The first contractor declined tge job. I waited four days before tge sevond contractor came.bThey reduced my benefits by $350 before they even sent a contractor. I went ten days without waterl The contractor said he never received the $350 AWR has been unable to tell me where the money went. Emails to the appropriate claims department have gone unanswered for almost a month. The reps I have spoken with have a poor command of the English language and hang up when you ask to speak to a supervisor. After 40 years' experience in Financial services, this is the worst experience I have ever had. It's frustrating that no one will help.American Water Resources, LLC
Date: 02/11/2023
Hi Les. I've shared your review and contact information with our account specialist team. Someone will be reaching out shortly for assistance. Thanks.American Water Resources, LLC
Date: 02/23/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.
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