Business Profile
Water and Sewer Line Protection
American Water Resources, LLCHeadquarters
Reviews
This profile includes reviews for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 568 Customer Reviews
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Review fromSylvia k
Date: 03/17/2023
1 starSylvia k
Date: 03/17/2023
the worst service ever. the person I spoke to is from another country. all they do is take your money. they've had my husband on the phone 3 days on hold and then kept hanging up and still nothing being done. do not use this company.
American Water Resources, LLC
Date: 03/20/2023
Hi ******. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromCindy C
Date: 03/17/2023
1 starCindy C
Date: 03/17/2023
I have repeatedly tried to get the protection plan removed from my parents' home. They are both deceased and someone else lives in that house now. I've emailed multiple times and not once has anyone responded. I spent 30 minutes doing the online chat on 2/17, only to be told she couldn't help me. I was told to call, which I did right after the chat. I spent another 20 to 30 minutes on that phone call and was told it would be taken care of. I emailed the death certificates that day and followed up yet again on 3/6--no reply, per usual. Lo and behold, the $8.99 got auto-deducted from the bank account again. I am beyond livid at this point. It should not be this difficult to get someone to stop taking your money! The bank account from which these payments are auto-deducted is in my name and has been since my father passed. What little money is left in it is for settling the estate, not pay for a protection plan on a property I don't live in. This is beyond ridiculous!American Water Resources, LLC
Date: 03/18/2023
Hi *****. For assistance, please visit us online at ********************** and click the "Live Chat" tab on the right side of the page during standard business hours to speak with a customer service representative. Thank you.Review fromFrank H.
Date: 03/16/2023
1 starFrank H.
Date: 03/16/2023
My furnace went out overnight on 2/12/23. I phoned the number for service and I was connected to a man that had a very heavy accent and was difficult to understand. After spending 38 minutes in a house where the temperature went down to 42 degrees, and answering numerous questions, the rep told me that they didn't have a contractor in my area to do the repair and that I would have to obtain my own contractor. I wasted 38 minutes on the phone when I could have been contacting my local contractor to get the furnace back on sooner. On 2/14/23, I was contacted by a woman that stated I needed to submit a form with my paperwork from the contractor that made the repair. The $50.00 deductible was taken out of my checking account on 2/14/23. On March 1st, I contacted American Water Resources, because I hadn't received the necessary form to submit with the paperwork. I was told I didn't need a form and just submit the paperwork from the contractor.They gave me an address in *****, ** to mail the paperwork from the contractor. The *********** needed to forward the correspondence several times, and finally delivered it last Thurs, 3/9/23, and I'm still waiting to be reimbursed the $564.96. I wish I could have given them 0 stars for the way this has been handled by American Water Resources.I called last weekend with this complaint and stated I wanted someone from **************** to contact me. As of this date (3/16/23), no one has contacted me concerning this complaint.In all fairness, I contacted American Water Resources for a repair on my Air Conditioner Condenser about 5 or 6 years ago. They found a contractor, and the repair was completed within 24 hours. I didn't have to pay a deductible. I'm wondering if **************** is no longer a priority today, as it seemed to be 5 or 6 years ago.American Water Resources, LLC
Date: 03/17/2023
Hi *****. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromKim F
Date: 03/14/2023
1 starKim F
Date: 03/14/2023
DO NOT BOTHER TO USE THIS SERVICE.. I would leave zero stars if I could. We had a leak in our main supply line. Put it a service request. After several days of hearing nothing I called. The provider they tried to contract to do the repair refused the claim, then it was reassigned. We went through this with 4 different providers, all refused, no contact from AWR with updates etc. Only reassigned when I called for updates. I finally got a call that they were unable to find anyone to do the repair and were sending me paperwork I could turn in to be reimbursed after I found someone and repair was made. They would pay $500 and any more than that needed to be preauthorized. I emailed for authorization, never heard a word. I contacted the first contractor because they were local. They refused the claim due to being owed 10K from AWR. They came out and did the repair and I paid them out of my pocket. I could not turn in the claim for the whole amount because that required before, during, leaking line, and after repair images. I was at work and was not going to delay the repair as it had bee going on for 2 months. So I turned in the claim for the $500 that it said I could be paid for using an out of network provider. Now they tell me they cannot pay me because I didn't turn in proof of payment. I have submitted images of the cancelled check. Lets see if they ever give me the $500. Not holding my breath. Total bill was $2667. Will not renew once plan expires. I would cancel if I thought I'd get any of my money back. I paid for the whole year.American Water Resources, LLC
Date: 03/15/2023
Hi ***. I've shared your review and contact information with our account specialist team. Someone will be reaching out shortly to assist you. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromJenniffer B
Date: 03/14/2023
1 starJenniffer B
Date: 03/14/2023
I have had the water/sewer line protection program for years. The program increased yearly by a few dollars. This year they raised the cost by over 10 dollars to ***** per month which is beyond ridiculous. I called and ******* kept telling me that a system error that they had over increased my cost. The website indicates the program at *****. This is noted to be a new customer cost. Why c*** all over your current customers who have paid into a program for years? Refused to let me talk to someone else. Noted he could not do under ***** per month and I would have to be without protection for 10 years to get the new customer rate. Looking for new options as it seems being a new customer is more valuable.American Water Resources, LLC
Date: 03/15/2023
Hi *********. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromOne I
Date: 03/11/2023
1 starOne I
Date: 03/11/2023
American Water Resources (AWR) is a part of the typical municipal corruption. Theyve teamed up with a written endorsement from certain officials with the *************** water department to provide residential water line and sewer line insurance to homeowners for a price. They work with one company in the *************** to provide the services needed, ******** and Sons LLC, which isnt actually a plumbing company, or even a brick-and-mortar company at all. This company is a team of lawyers that have set up a sham business with legal filings, them as agents of the company getting paid, sham addresses that turn out to be private residences and such, and a phone service. An insured resident with a water line problem calls AWR. AWR calls the sham company, ******** and Sons LLC and ******** and Sons LLC contracts the work to actual plumbers that theyve lined up to do some work, such as snaking out drains but anything with serious cost gets thrown back on the homeowner with a multitude of situations and circumstances in the terms and conditions of the contract in small print that are not covered. AWR, the sham company, and **** officials are in bed together pocketing insurance premiums, submitting inflated bills with kickbacks attached, and leaving *************** residents all wet.American Water Resources, LLC
Date: 03/13/2023
Hi. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromClara W
Date: 03/07/2023
1 starClara W
Date: 03/07/2023
Beware they take multiple payments and raise the rates. This company has charged my account 2 to 3 times a month and tried to justify it by saying that it's because it's a month in advance, the numbers don't lie, charge me again and you will be talking to the news room and my attorney, your nothen but a scamAmerican Water Resources, LLC
Date: 03/07/2023
Hi *****. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.American Water Resources, LLC
Date: 04/03/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromDavid J.
Date: 03/04/2023
1 starDavid J.
Date: 03/04/2023
I've had the sewer line plan for five years and I just made my first call today for service. First call went from music to silence to hang up after 10 minutes. Second call to a different number went to silence them hang up after 5 minutes. I then tried the online chat and was told that I'm not covered because the outside pipes are backing up because I'm using water fixtures inside the house and I don't have the indoor plan. How else will my sewer pipes back up unless I'm using them?American Water Resources, LLC
Date: 03/07/2023
Hi *****. I've shared your review with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.American Water Resources, LLC
Date: 03/09/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromYvonne K
Date: 03/01/2023
1 starYvonne K
Date: 03/01/2023
This company seems to be a big scam. I canceled my protection plan and still they charged me for another month. I called the customer service and they agreed they owed me a refund, and they would send me a check. Nothing arrived and a month later I again called the customer service. Same story, but again no check. It has been six months that I have been trying to get my money back. This company is a big scam.American Water Resources, LLC
Date: 03/07/2023
Hi ******. Please visit us online at ********************** during standard business hours to chat with a customer service representative. Thanks.Review fromCharles P
Date: 03/01/2023
1 starCharles P
Date: 03/01/2023
I would NOT recommend AWS, LLC to anyone. When you put a claim in they want $50 up front before they will take your claim. The agents do not speak good English, they are hard to understand. I am so glad L canceled my plan. They are useless. ******************American Water Resources, LLC
Date: 03/07/2023
Hi *******. I've shared your review with the account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.
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