Water and Sewer Line Protection
American Water Resources, LLCHeadquarters
Reviews
This profile includes reviews for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 567 Customer Reviews
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Review fromLorena H
Date: 11/19/2022
1 starLorena H
Date: 11/19/2022
They sent my grandmother a notice to update her payment or her policy will be cancelled. It was a scam, she never serviced with them and I created an online acct for her to confirm there was no service at her location. So if they are scamming for customers, I wouldn't trust them for service in the first place.
American Water Resources, LLC
Date: 11/21/2022
Hi ******. For assistance, you can reach out to us via chat on our website at https://************** during standard business hours. You can also email us at ************************************************* as well. Thank you.Review fromBarbara J
Date: 11/18/2022
1 starBarbara J
Date: 11/18/2022
I had the outside electrical wiring contract. I needed the box repaired, there was a hole in the bottom, Before calling I read the contract. I called and used the chat data with live customer service. After reading it and pointing it out to the customer service rep. I was told an electrician would contact me. The Electrical repair company that AWR supplied came and told me I needed the electrical wires from the house to where the electrical supplier connects. After a week I went online to discovered AWR cancelled the original order. I called back and got a horrible customer service rep. ** was totally unprofessional and arrogant he had me on hold for over 30 minutes. After all of the problems they sent a different company than the first. The last company did a great job and I am totally please. I feel I shouldn't have to fight for something they are supposed to fix.American Water Resources, LLC
Date: 11/20/2022
Hi *******. For assistance, please send an email to ************************************************* or you can chat with a customer service representative on our website during standard business hours at https://**************. Thank you.Review fromsergio s
Date: 11/14/2022
1 starsergio s
Date: 11/14/2022
I have been getting letters from American Water Resources of *****. After reading all of these reviews about this company makes me think twice.American Water Resources, LLC
Date: 11/15/2022
Hi ******. For questions or concerns you may have about our protection programs, please email us at ************************************************* Thank you.Review fromC. K.
Date: 11/13/2022
1 starC. K.
Date: 11/13/2022
AWR seems to do everything in its power to not service a claim. We are covered for plumbing. We had a leak from the first floor to the basement so I called AWR. I was on hold for over an hour. At that point, I opened up a chat. I reached someone so hung up on the call.This was the first of three chats. The agent asked me several questions - some of which I had difficulty answering because they are diagnostic in nature and I am not a plumber. She denied my claim.The second chat went a little better. I made it through the gauntlet of questions and she agreed to send someone out. I waited an hour and hadn't heard from someone so I started a new chat.The third chat started with having to answer the same **** questions that I had already answered in the previous two chats. The agent said that the previous chat had been cut off and so I had to start all over. The agent also said that she could see that my claim had already been denied. I explained that I couldn't be sure that my answers were correct but that I was doing my best and I think I had a legitimate claim. Apparently, I answered all the questions "correctly" this time (there are many ways they get out of covering a leak!). The agent then dispatched a plumber FINALLY and warned me that we would get stuck with the bill if it wasn't a covered claim.Well, our leak WAS a legitimate claim - but it took three hours of wasted time that day, as well as the frustration of navigating many barriers set up to block me from getting my claim approved and a plumber sent. Many people would have simply given up....and I'm sure that is what AWR is going for.I really ended this experience feeling that AWR is a very shady operation. They are happy to take your money and then do everything possible to not provide the coverage. They also expect everyday homeowners to assess the nature of leaks to such a detailed extent that that in and of itself is a major barrier. I do not recommend AWR to anyone!American Water Resources, LLC
Date: 11/13/2022
Hi ******. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly. Thank you.American Water Resources, LLC
Date: 12/22/2022
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.C. K.
Date: 12/22/2022
I have not been contacted yet. However, I am currently overseas so the only way to reach me until January 6th is via email.Review fromSTANLEY W
Date: 11/11/2022
5 starsSTANLEY W
Date: 11/11/2022
I had a clog at the end of my driveway and the response was incredibly responsive and effective. Submitted the claim online and within 12 hours I was contacted by the plumbing contractor. They accommodated my desired appointment time, arrived promptly and ******* was knowledgeable and professional. Totally pleased with American Water Resources and I will be a customer for life. Thank you, thank you, thank you!American Water Resources, LLC
Date: 11/12/2022
Thank you for the feedback, *******! And thank you for being a loyal AWR customer.Review fromKathie K.
Date: 11/10/2022
1 starKathie K.
Date: 11/10/2022
complete trash. I tried to cancel the bill they were overcharging me for and they hung up on me over 3 times while transferring me and trying to talk me into a lower rate, while overcharging me for years. I wasted so much money on them. DON"T WASTE YOUR MONEY PLEASEAmerican Water Resources, LLC
Date: 11/12/2022
Hi ********. Your review and contact information has been shared with our account specialist team. Someone will be reaching out to you shortly. Thank you.American Water Resources, LLC
Date: 12/22/2022
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromSandra P
Date: 11/07/2022
1 starSandra P
Date: 11/07/2022
They started charging me without my consent because I never signed up for the service then it was close to impossible to cancel the service. I called countless times and waited 30 minutes before giving up each time without ever speaking to anyone. When I finally got thru to someone they refused to refund me for the time they improperly billed me.American Water Resources, LLC
Date: 11/13/2022
Hi ******. For assistance, you can call us at ************, email us at ************************************************* or visit ** online at https://************** during standard business hours to chat with a customer service representative. Thank you.Review fromC. C.
Date: 11/07/2022
1 starC. C.
Date: 11/07/2022
Terrible company to deal with. They never responded to my residence to fix ***** shut off valveAmerican Water Resources, LLC
Date: 11/09/2022
Hi *******. I've shared your review and contact information with our account specialist team. Someone will be reaching out shortly. Thanks.American Water Resources, LLC
Date: 11/14/2022
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.C. C.
Date: 11/14/2022
Yes they did TWO WEEKS LATER. You guys are not reputableReview fromSteven C
Date: 11/04/2022
5 starsSteven C
Date: 11/04/2022
Best thing I have ever done was to enroll in the protection plan you guys offered. It was easy to get the service I needed. Quick response, easy to schedule, and the work was done on time and very professionally. Thanks for being there for me!American Water Resources, LLC
Date: 11/06/2022
Thanks for the feedback, ******! We appreciate your loyalty as an AWR customer.Review fromCassandra D
Date: 11/03/2022
1 starCassandra D
Date: 11/03/2022
AWR are an awful company I will drop their service. I called about a blocked pipe that is under the ground and drains into the sewer drain. I spoke with ********************* I explained the situation to him clearly I stated are you sure this is something the contractor can preform he stated yes I said send someone to look at the job before I paid AWR my $50 dollars he stated it does not work that way when the contractor came out he stated he was not able to preform the job. Now here is the problem trying to get my money for a job that was never preformed. I was told they dont refund money even if the job was never done. I call they daily this has being going on for 4 days. Spoke with **** from AWS on 11/3/22 from claims department she stated she put in a refund, but it has to be approved first to call back in one week to see if its gets approved and If they approved it could take up to 24 to 30 days to get a check in the mail they took the money out in 5 seconds. THEY ARE AWFULAmerican Water Resources, LLC
Date: 11/04/2022
Hi *********. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly. Thank you.American Water Resources, LLC
Date: 11/14/2022
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.
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