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Business Profile

Newspaper

Gannett Newspaper Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for Gannett Newspaper Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gannett Newspaper Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 376 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a fraudulent charge on my debit card from Gannett Newspaper, posted today (4/17/23 @ 8:45AM) in the amount of $11.99. I have NEVER subscribed to any of their newspapers. After searching my card transactions, I found another charge that occurred several months ago from "gannett newsprpr cn" in the amount of $1.00 on 10/13/2022 that I didn't notice before! Both of these charges are fraudulent. I've spent a few hours today trying to reach this company to get my money back with no luck whatsoever. This is such an irritating pain in the @** to have to waste my time, on my day off trying to get this issue resolved and to keep these crooks from stealing anymore of my money!

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a trial newspaper subscription service and ever since then I get charged **** every month for some thing Im not using or dont even know what service. I WANT IT TO STOP.

    • Initial Complaint

      Date:04/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive called three times (once in Feb, 2023 and on 3/2/23 and 3/3/23 to cancel Gannett Newspaper accounts that I didnt sign up for and the charges keep hitting my credit card and bank accounts for $7.99 each. This is an unscrupulous business and they are basically stealing my money. How can I get them to stop charging me and cancel the accounts like I already requested?

      Business Response

      Date: 04/19/2023

      April 19, 2023 
      *******************
      ******************************************
      Daytime Phone: **************
      E-mail: *********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************** and his eNewspaper subscriptions. He called to cancel multiple subscriptions and neglected to cancel his subscription to the Telegram & Gazette. As a one-time courtesy, we refunded the amount remaining on his account instead of canceling on his paid-through date which is standard practice and policy; all subscriptions are nonrefundable. A refund of $6.07 was credited to his original method of payment on 3/15/23. 

      There will not be any additional refunds or credits applied to his account. 

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:04/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/7/2023 I was charged $10.66 for a newspaper that I don't believe I subscribed to. I'm truly not sure what newspaper it is. I would like this charge removed/refunded back to my account and this company to cancel whatever subscription this is supposed to be.

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $9.99 4/3/2023. from this business whom I have no idea who this business is. I never authorized them to take money out of my bank account. I have tried to reach them with no success. I want this refunded and for them to stop taking money out of my account.

    • Initial Complaint

      Date:04/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting charged **** for something I never ordered. This keeps happening every month and I need my subscription canceled and my money refunded.My card ends in ****.

      Business Response

      Date: 04/17/2023

      April 17, 2023
      *********************
      ********************************************************************
      Daytime Phone: **************
      E-mail: *********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************** and his eNewspaper subscription to the Daily Telegram. PHis account will stop on 3/27/23; billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:04/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted cancellation in January 2023. I have been charged 2 more times.

      Business Response

      Date: 04/17/2023

      April 17, 2023
      ***************
      4100 *********************** #************************************
      Daytime Phone: **************
      E-mail: *****************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************ and her eNewspaper subscription to the ************************** Per her request her account will stop on the paid-through date of 5/15/2023; billing and access will cease on this date as well. A refund will not be processed. Please note, there are no prior requests for cancellation. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started getting a charge of $8.55 on 05/17/22. I have no knowledge of this company and have not authorized any subscription. This company is facing a class action lawsuit and has multiple complaints with similar stories! I am working with my bank to get the money back and they are still trying to charge my account. I cannot wait for them to be punished to the fullest extent of consumer laws.

      Business Response

      Date: 04/17/2023

      April 17, 2023
      *********************
      1511 *****************
      ********, ** 28052
      Daytime Phone: **************
      E-mail: ********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************** and ****************** eNewspaper subscription to the ****** Gazette. The account was canceled on 4/3/23 and left an outstanding balance of $34.29. ************************ started her subscription online on 4/3/2023, we found it using ****************** phone number; since there have been 22 disputes to her account. The past-due balance will remain until it is paid. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 
      Tell us why here...

      Customer Answer

      Date: 04/17/2023


      Complaint: 19866534

      I am rejecting this response because: there was no subscription authorized by me, however my bank did dispute the charges and I received 97% of my money back. Never again they are a scam company struggling for pennies on the dollar.



      Regards,

      *********************

      Business Response

      Date: 05/15/2023

      May 15, 2023

      *********************
      1511 *****************
      ********, ** 28052
      Daytime Phone: **************
      E-mail: ********************

      Complaint #********

      Please accept this as confirmation we have received **************** rejection. The full credit card information was given at the time of the order. The ***** received a product that they ordered and then did not pay for due to disputing the charges with the financial institution.

      The past due balance will remain until it is paid.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 




    • Initial Complaint

      Date:03/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Will not cancel my subscription for GCI Newspaper dated 3/24/23. They said they can not find my account. Charging my account ****. Put on hold for a long time. No response. account #********** *********************

      Business Response

      Date: 04/06/2023

      April 6, 2023
      *********************
      **************************************************************
      Daytime Phone: **************
      E-mail: *********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding **************** and her eNewspaper subscription to the Daily Herald. Per her request with the agent she spoke to, her account stopped on 4/2/23; billing and access ceased on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the entire credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  The subscriber must check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $9.99 when I did not subscribe or make a payment affiliating with CGI newspapers

      Business Response

      Date: 04/05/2023

      April 5, 2023
      *****************
      *********************************************************************
      Daytime Phone: **************
      E-mail: *******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************ and his eNewspaper subscription to the ************ Per **************** request, his account will stop on his paid-through date of 4/15/23; billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    Gannett Newspaper Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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