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Business Profile

Newspaper

Gannett Newspaper Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for Gannett Newspaper Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gannett Newspaper Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 376 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps charging each month my bank account $8.55. I do not recognize this company or ever authorized this monthly charge. I would like this to stop immediately and preferably receive a refund for at least the last 6 months.

      Business Response

      Date: 04/05/2023

      April 5, 2023
      ***********************
      326 ***********
      **********, ** 28411
      Daytime Phone: **************
      E-mail: *******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding **************** and his eNewspaper subscription to ************** ********** Per ******************** request her account will stop on the paid-through date of 4/16/23 billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:03/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving a recurring charge in the amount of $7.99 for a subscription from ******* Newspaper. I have no knowledge of this charge and cannot figure out where it's coming from. I would like to be refunded for the past year's charges and any other outstanding charges.

      Business Response

      Date: 04/04/2023

      April 4, 2023
      ***************************
      ********************
      ********, ** 16323
      Daytime Phone: **************
      E-mail: ********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding *********************** and Mr. ********** eNewspaper subscription to the **************** Per Mrs. ********** request his account will stop on the paid-through date of 4/15/23; billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 
      Tell us why here...

    • Initial Complaint

      Date:03/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gannett Newspaper NE *********** IN .... Fradulent charges on my personal credit card.Since January 2023, my personal credit card has been charged on the 13th of each month $11.99 for a subscription that I never authorized. I have also filed a claim request through my credit card company and they are also investigating. I am asking to put a stop to this fraud.

      Business Response

      Date: 04/04/2023

      April 3, 2023
      ***********************
      ************************************ 01516
      Daytime Phone: **************
      E-mail: *******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding **************** and his eNewspaper subscription to the Worcester Telegram and Gazette. Due to multiple disputes with his bank, his account was closed on 3/31/23. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:03/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $10.66 on 3/9/23 for a service that I dont have. I even tried to change my password online by my email address is not associated with an account. I will be calling my bank to report fraud as this seems to be a in wide issue after reading the other BBB reports. If my card is charged again, I am sure there is further action that can be taken against this company with the number of fraudulent reports this year alone.

      Business Response

      Date: 04/05/2023

      April 5, 2023
      *****************
      **************
      *******, ** 29356
      Daytime Phone: **************
      E-mail: **********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ********** and his eNewspaper subscription to the ************************** Per ************** request her account will stop on his paid-through date of 4/7/23; billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our personal bank account has been debited for $13 from a GSI Newsprs - SE apparently based in *********, ****** for the past 3 months! I have never lived in ****** nor do I read their newspaper. I do not have an account with GSI Newspaper and ; therefore, could not stop drafting on their end because I do not have an account number. They were not helpful on the phone when I finally spoke to a real person. My bank has stopped all drafts from going through for the next 5 years. #1. How did they get my banking information in the first place to start this chain of events? #2. How do I get them to stop so that my bank does not have to keep denying their charges? From the looks of your BBB website, this is a common practice and it is fraud! I would appreciate some sort of information and feedback. It looks like you are well aware of this scam.

      Business Response

      Date: 04/05/2023

      April 3, 2023
      ***************************
      *****************************************************
      Daytime Phone:**************
      E-mail: ********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ********************** and the charge of $13.00 to her bank account. Based on her information they do have a subscription to the ************************* at a different rate. On 3/20/2023, one of our 3rd party agents spoke with a ***************************** who paid $13.00 using a bank account ending in ****. Please note,full routing and account numbers were provided. This was a one-time payment.

      We are also not based in ******.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist




      Customer Answer

      Date: 04/07/2023


      Complaint: 19577833

      I am rejecting this response because: The Business is still debiting my bank account.  ******** will stop payments until 2027!  



      Regards,

      ***************************

      Business Response

      Date: 04/28/2023

      April 28, 2023
      ***************************
      *****************************************************
      Daytime Phone: **************
      E-mail: ********************

      Complaint #********

      Please accept this as confirmation we have received ************************** rejection. We stand by our previous response. As stated the payment was a one-time payment and the full account information was provided. The publication is not continuing to debit ************************** account. There is no transaction that supports automatic payments. 

      Thank you. 

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Getting charged $8.55 monthly for something which was not authorized. Have no clue what this subscription is and I don't use it for my business. It is some type of scam. Appears on statement as: GANNETT NEWSPRPR SE *********** ** ***** **

      Business Response

      Date: 04/04/2023

      April 4, 2023
      ***********************
      840 PO Box
      ******************, ** 28480
      Daytime Phone: **************
      E-mail: ******************


      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************** and his eNewspaper subscription to ************** ********** Per Mr. ****** request his account will stop on the paid-through date of 5/2/23; billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:03/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to a digital version of the ******** Record newspaper several years ago. In November I decided to unsubscribe. When calling the Gannett phone number I was told I had to call the local paper. I did and was told I had to unsubscribe online. So I unsubscribed online at the bottom of one of the e-mails I received from the digital subscription. I am still being billed for the subscription.

      Business Response

      Date: 03/16/2023

      March 16, 2023
      ***************************
      ****************************************
      ********, ** 95219
      Daytime Phone: **************
      E-mail: ****************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ********************** and her eNewspaper subscription to the ******** Record. Per ************************** request, her account will stop on her paid-through date of 4/17/23; billing and access will cease on this date as well. A refund will not be processed. We do not offer the ability to cancel any subscription online. ********************** unsubscribed to the email newsletter she received. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:03/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged $11.99 per month for subscriptions. I do not receive any subscription and I don't want any. I would like these charges stopped immediately. I would like to be reimbursed if possible.

      Business Response

      Date: 03/16/2023

      March 16, 2023 
      ****** Patch
      *************************************************************
      Daytime Phone: **************
      E-mail: *****************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding Ms. ***** and her eNewspaper subscription to the Telegram & Gazette. Per Ms. ******* request her account will stop on the paid-through date of 3/28/23; billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:02/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Most recent charge to my account. Bank said I would need to pay $35 for a Stop payment. I want this stopped since I did not order it.. 02/23/2023GCI NEWSPRS-CN/NEWSPAPER -$7.99

      Business Response

      Date: 03/09/2023

      March 9, 2023
      *******************************
      ************************************************************
      Daytime Phone: **************
      E-mail: ******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ****************** and her eNewspaper subscription to the ********** News. Per ********************** request her account will stop on her paid-through date of 3/21/2023; billing and access will cease on this date as well. A refund will not be processed. ****************** accepted an online offer of $1.00 for the first six months of access and $7.99 per month after the promotional period. Her order was completed via the website on 1/20/2022 at !2:20 pm EST. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, 2/28/2023, I was charged $41.73 by the ****************************************. I was confused as to why I was being charged this amount. I called the subscription phone line and was informed that Gannett "auto-renewed" my subscription for an ENTIRE YEAR. I only authorized paying for the subscription MONTHLY. Never before have I paid for an entire year upfront. The customer service rep refused to let me speak with anyone besides her, and she refused to initiate a refund for an unauthorized transaction. I agreed that I would pay for the month, not the entire year. I would like a refund of this unauthorized transaction amount. It's no wonder Gannett and it's papers are being accused of shady auto renewal processes that are illegal when they commit fraud like this. Absolutely shady and scammy. I will be letting everyone know this practice occurs and to make sure to cancel their subscriptions before you can scam everyone that in good faith tried to read your paper.

      Business Response

      Date: 03/02/2023

      The Des Moines Register regrets the frustration experienced by this customer. We have provided the customer with a full refund of $41.73. We have advised the customer on the agreed upon promotional rate that was due to change to annual after 12 months. The customer has been provided with our direct contact information if further assistance is needed.

    Gannett Newspaper Group is NOT a BBB Accredited Business.

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