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Business Profile

Newspaper

Gannett Newspaper Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gannett Newspaper Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gannett Newspaper Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 376 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged twice a month on my apple credit card for Gannett subscriptions. I have searched my emails and unsubscribed to any and all subscriptions (none of which I signed up for or put a credit card in for) Each time I get charged I have issued a complaint with Apple card/******* *****. I want these charges to stop, I am being falsely charged for a service I did not sign up for.

      Business Response

      Date: 01/27/2023

      January 27, 2023
      ***********************
      36 *******************
      *******, ** 02779
      Daytime Phone: **************
      E-mail: ************************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding **************** and her eNewspaper subscription to *********** Gazette. Per ******************** request her account will stop on her paid-through date of 2/19/2023; billing and access will cease on this date as well. **************** accepted an offer of $1.00 for the first six months of access and $7.99 per month after. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the entire credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their monthly statements and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

      Customer Answer

      Date: 01/27/2023


      Complaint: 18807154

      I am rejecting this response because:

      I did not ever put my credit card in for a newspaper subscription. I have gotten a new credit card in order to prevent further charges.

      Regards,

      ***********************

    • Initial Complaint

      Date:01/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged **** on the 16th of every month despite previously calling and canceling a CT- based newspaper subscription. I would like them to cancel all my subscriptions with them.

      Business Response

      Date: 01/17/2023

      January 17, 2023

      ***********************
      23 **********
      ******, ** 01760
      Daytime Phone: **************
      E-mail: **********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ****************** and her eNewspaper subscription to the Metrowest Daily News. Per ********************** request her account will stop on her paid-through date of 2/14/2023; billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have cancelled this account a few years ago, and every year, a $99 charge pops up on my credit card account, and every year, I am unable to contact a customer service rep who can locate the account and end up having to reverse the charges. This account has been cancelled with them, and this is a completely unethical practice to continue to renew subscriptions that have been cancelled.

      Business Response

      Date: 01/17/2023

      January 17, 2023
      *******************
      6 **************
      ********, ** 02364
      Daytime Phone: **************
      E-mail: **********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ******************* and their eNewspaper subscriptions to the Patriot Ledger and Wicken Local. Based on each account, there are no prior cancellation requests on record. Per *********************** request their Patriot Ledger account will stop on the paid-through date of 1/2/2024 and the Wicked Local will be terminated on 9/11/2023; billing and access will cease on these dates as well. A refund will not be processed. Please note, ******************* disputed payments on 9/22 and 1/12, both being returned to us within days causing the expiration dates to extend to the appropriate subscription timeframe. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

      Customer Answer

      Date: 01/17/2023


      Complaint: 18682249

      I am rejecting this response because:
      I have already called and cancelled years ago and every time I deny the charge, this company does it again. If a class action suit hasnt already been filed, it should. It is a horrible business practice. 


      Regards,

      *******************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged by this company $7.99 and don't know why.

      Business Response

      Date: 01/13/2023

      January 13, 2023

      *****************************
      915 ******
      *******, ** 62656
      Daytime Phone: **************
      E-mail: ****************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ********************** and her eNewspaper subscription to The Courier. Per ************************** request her account will stop on her paid-through date of 1/27/2023; billing and access will cease on this date as well. ********************** accepted an online offer of $1.00 for the first six months of access and $7.99 each month after the promotional period on 5/26/2022. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term. A refund will not be requested or processed. 

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:12/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the Canton Repository and signed up for online newspaper subscription for $0.23/week and they said I would be billed monthly. Today I received a charge on my credit card for $99.87. I want my credit card credited and I want to cancel this subscription since you can't get the billing correct.h

      Business Response

      Date: 01/13/2023

      January 13,2023
      ****************************************************************************************************** 44720
      Daytime Phone:**************
      E-mail: ***********************************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ****************** and her eNewspaper subscription. ****************** was able to speak with an agent and terminate her account. This charge was caused by an error. A refund of $99.69 was processed on 1/5/2023; this amount can take **** business days to reflect on her account.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist

    • Initial Complaint

      Date:12/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dates that a re occurring automatic withdrawal from my account for a subscription I do not have are on 10/24/2022, 12/05/2022, and 12/22/2022 in the amount of $7.99 each. From Gannett Newspaper CN. Ref# ********0293CD9173897681. I have also called the phone number associated with this *************) to try and cancel but every time the automated voice says the account cannot be verified and hangs up on me.Please Help!

      Business Response

      Date: 01/13/2023

      January 13, 2023
      *****************************
      6766 *********
      ****, ** 61048
      Daytime Phone: **************
      E-mail: *******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ******************** and her eNewspaper subscription to the Rockford Register Star. Per ********************** request her account will stop on her paid-through date of 1/27/2023; billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged $7.99 on 12/22/2022 and I did not authorize this charge. I tried calling the number to dispute it and to cancel this and it keeps hanging up on me. Very frustrating. I would like a refund and to not have any charges moving forward

      Business Response

      Date: 01/13/2023

      January 13, 2023
      *******************
      2806 **************
      ******, ** 61604
      Daytime Phone: **************
      E-mail: ***********************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding Ms. ***** and her eNewspaper subscription to the ************** Star. Per **************** request her account will stop on her paid-through date of 1/19/2023; billing and access will cease on this date as well. A refund will not be processed.

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card or bank account information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist 

    • Initial Complaint

      Date:12/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a charge of $7.99 from Gannett Newspaper on 10/26/22, 11/28/22, and 12/27/22. I cannot get ahold of anyone to have this stopped. I just want them to stop taking money from my account for something I don't want.

      Business Response

      Date: 01/13/2023

      January 13,2023
      *************************
      127 ***********, Apt 2
      ********, ** 02351
      Daytime Phone:**************
      E-mail: ******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding *************** and her eNewspaper subscription to the Patriot Ledger. Per ****************** request her account will stop on her paid through date of 1/24/2023; billing and access will cease on this date as well.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist

    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/08/22 Gannett newspaper, ************, charged my bank account for $9.99. I dont even know what this company is. I dont know how they got my name and account number. I read other complaints on here.I read some people get charged over and over and I dont want them to charge me again and I want my money back.

      Business Response

      Date: 12/21/2022

      December 20th, 2022  
      *********************;
      58 *************** 
      **************, ** 02817 
      Daytime Phone: ************** 
      E-mail: **************** 

      Complaint #********  

      Please accept this as confirmation we have received a complaint from your offices regarding ****************** and her digital subscription to *********************** On 4/7/22, **************** accepted an offer of $1.00 for the first six months of access and $9.99 per month thereafter. Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide full credit card information and to accept the terms of service, which states the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term. 

      Her account will be stopped at the current paid to date of 01/07/2023 and a refund will not be given. 

      We appreciate the opportunity to address these concerns. 

      Thank you, 
      Subscription Management Specialist  


    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting a recurring charge for $9.99 on my account from Gannett Newspaper, but I did not authorize this charge and when I called Gannett directly they said they couldn't cancel the subscription because it was through a 3rd party, but couldn't give me any information on how to cancel. Please cancel this recurring charge and refund me the $9.99 that was charged in November and December.

      Business Response

      Date: 12/21/2022

      December 20th, 2022
      **********************;
      11741 Station Rd 
      **********, ** 16428 
      Daytime Phone: **************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding **************** and his digital subscription to ******************** On 5/5/22, **************** accepted an offer of $1.00 for the first six months of access and $9.99 per month thereafter. Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide full credit card information and to accept the terms of service, which states the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.
      His account will be stopped at the current paid to date of 01/06/2023 and a refund will not be given.

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist  


    Gannett Newspaper Group is NOT a BBB Accredited Business.

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