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Business Profile

Newspaper

Gannett Newspaper Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gannett Newspaper Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gannett Newspaper Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 376 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ************* NewsJournal newspaper is owned by Gannett Company now. We continue to have non-delivery of this newspaper at least once a week or more. After contacting customer service numerous times with no answers to why non-delivery continues to be allowed we now have to file a complaint with the BBB. **************** give us no information or other phone numbers to contact the local circulation manager or a supervisor above the customer service employee. There business practice to delivery a good is absolutely horrible with nowhere to turn to bring with issue to resolve. Thank you for your time and hope we receive information or you contact the ************* NewJournal is see how many people have complained about their service to the community.

      Business Response

      Date: 12/21/2022

      December 20th, 2022  
      *********************;
      959 ************** 
      ***********, ** 32127 
      Daytime Phone: ************** 
      E-mail: *********************** 

      Complaint #******** 

      Please accept this as confirmation we have received a complaint from your offices regarding ************** and his delivery issues. We apologize for the frustration this may have caused. The agents he has spoken to would not be able to provide a reasonable explanation for a missed paper unless it was production, editorial, weather or a delayed route. Most missed deliveries are due to human error. The automated services allow an account to be accurately credited when missed and will escalate complaints to the carrier and their manager.  

      I have spoken to the Distributor of the area and asked for an immediate correction of Mr. ****** concerns. They are speaking to the new carrier and asked that they ensure delivery as scheduled.  

      We appreciate the opportunity to address these concerns. 

      Thank you, 
      Subscription Management Specialist  

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email confirmation this morning of a $7.99 payment paid on December 15, 2022, today. In the checking acct.description, the creditor detail reads: WITHDRAWAL ACH GCI NEWSPRS-CN TYPE: NEWSPAPER CO: GCI NEWSPRS-CN ENTRY CLASS CODE: PPD. I did not know what it was for.Might be a local paper owned by Gannett, but I didn't take the time to drill down and do the research, and thus didn't contact Gannett about the matter.It included a listing of past payments of $7.99 auto-withdrawn from my checking account on the following days/months: Again, I don't know what it was for. 8 September 2022, $7.99 6 October 2022, $7.99 3 November 2022. $7.99, and 15 December 2022 $7.99.. Each with the company detail in my checking account that reads:WITHDRAWAL ACH GCI NEWSPRS-CN TYPE: NEWSPAPER CO: GCI NEWSPRS-CN ENTRY CLASS CODE: PPD.I did not sign up for this, nor do I know what it's for! I wasn't aware of the earlier withdrawals, and only noticed this today from an email confirmation. I have not contacted Gannett CI about this matter.I want this auto-withdrawal to stop and GCI to refund me $31.96, which is $7.99 x 4. This is for 8 September, 6 October, 3 November, and 15 December. All auto-withdrawals of $7.99. It might be a newspaper subscription for LENCONNECT, an online access site to The ****** telegram and news for Lenawee county reporting. .Thank you for your assistance.Kind regards,***************************

      Business Response

      Date: 12/21/2022

      December 20th, 2022  
      ***************************;
      124 *********** APT 30 
      ********, ** 49286 
      Daytime Phone: ************** 
      E-mail: ********************** 

      Complaint #******** 

      Please accept this as confirmation we have received a complaint from your offices regarding ************** and her digital subscription to the ****** Daily Telegram. Based on her information, she subscribed online on 3/5/2022, accepting the offer of $1.00 for the first six months of access and $7.99 thereafter.  

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide full credit card information and to accept the terms of service, which states the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term. 
      Your account will be stopped at the current paid to date of 1/8/2023. There will be no refund processed.  
      We appreciate the opportunity to address these concerns. 

      Thank you, 
      Subscription Management Specialist  

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is being charged $7.99 from Gannett Newspaper out of ****. I have NO idea what this is for. Nor did I sign up for anything like this. This is a ******** demand this to stop. Ill be report fraud charges to my bank in the morning.

      Business Response

      Date: 12/21/2022

      December 20th, 2022  
      *********************;
      24633 ***************** 
      ***************** 46554 
      Daytime Phone: ************** 
      E-mail: *****************************************************;

      Complaint #*********  

      Please accept this as confirmation we have received a complaint from your offices regarding ****************** and her digital subscription to *********************** On 4/9/22, **************** accepted an offer of $1.00 for the first six months of access and $9.99 per month thereafter. Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide full credit card information and to accept the terms of service, which states the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term. 

      Her account will be stopped at the current paid to date of 01/09/2023 and a refund will not be given. 

      We appreciate the opportunity to address these concerns. 

      Thank you, 
      Subscription Management Specialist  


    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left my job on May 16, 2022. For that job I had a subscription for the ***************** (Gannett Newspaper.) Account number **********. Since I left that job I have had to call Gannett Newspaper FL four times. The first time I called in July 2022 I was told the subscription was cancelled. They kept billing $7.99. The second time August 11, 2022 I was told the same thing and I even received a notification on August 18th that the cancellation was on file in the system at the ***************** and it was also verified by phone ************. They kept billing $7.99. The third time I was told that my credit card number was on someone elses account. Not even the same adress. Gannett said I would have to send a letter in to request a cancellation. I sent the letter in and they kept billing $7.99. Last week I called the credit card company to dispute the charge. The credit card company took the charge off and then again today December 5, 2022 there is another charge for $7.99. The fourth time I called was today December 5, 2022 I called the ***************** news office directly and they said they have no access to the accounts and to call Gannett again. They recommended that we cancel our credit card. I then called ***************** Customer service line ************. December 5, 2022 at 10:25 a.m. to see if they could help. She said it may be a duplicate account issue. The same issue as before when I was told that the credit card was on someone elses account. The customer service rep assured me yet again that it would be cancelled. This is a repeat of before. I just want them to get it canceled and get this over with.

      Business Response

      Date: 12/13/2022

      December 12th, 2022
      *******************;
      14007 ************ 
      *************, ** 34787 
      Daytime Phone: ************** 
      E-mail: ******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding **************. Based on **************** information he accepted an offer to the Lakeland Ledger on 4/22/2022. The offer was digital access for $1.00 during the first six months and $7.99 thereafter. I have terminated his account on its expiration date of 12/24/2022. ************** will only receive additional charges if he chooses to continue disputing payments with his bank. Once the research is conducted and it is found the charges were accurate 

      The account with the ***************** has been terminated as of 8/11/2022. 

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist  

    • Initial Complaint

      Date:12/03/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had monthly charges, sometimes two a month, for **** from Gannett newspaper. I have no memory of ever subscribing to this and tried to dispute the charges through my bank, to no avail. I would like to immediately cancel any subscription.

      Business Response

      Date: 12/20/2022

      December 20th, 2022
      **************************;
      950 ******* 
      *********, ** 01610 
      Daytime Phone: ************** 
      E-mail: ***************************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ************** and his digital subscription to the Telegram & Gazette. We have reviewed his account and see that he registered using ********************** ************** accepted an offer in December of 2021 that gave him access at a rate of $1.00 for the first six months and $9.99 a month thereafter.  

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide full credit card information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested, it is processed at the end of the current term.

      His account will be stopped at the current paid to date of 01/02/2023. 

      We appreciate the opportunity to address these concerns.

      Thank you,
      Subscription Management Specialist  

    • Initial Complaint

      Date:11/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charge my bank account ****

      Business Response

      Date: 12/14/2022

      December 14th, 2022  
      **************************;
      176 PO Box 
      **********, ** 66414 
      Daytime Phone: ************** 
      E-mail: ********************** 

      Complaint #******** 

      Please accept this as confirmation we have received a complaint from your offices and ************** digital subscription to the ****** **************** Based on his information she accepted an online offer of $1.00 for the first six months and $9.99 per month thereafter. This order was completed on 5/6/2022. It should be noted ************ entered ********************** as her email address when subscribing and when accessing the digital features.  

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card information and to accept the terms of service, which states the non-refundable policy. If a cancellation is requested it is processed at the end of the current term. 
      Her account will be stopped at the current paid to date of 12/17/2022.  
      We appreciate the opportunity to address these concerns. 

      Thank you, 
      Subscription Management Specialist  

    • Initial Complaint

      Date:11/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Subscription Ordered Oct/25/2022 " Dilivery " of paper for Seven Days !

      Business Response

      Date: 11/16/2022

      November 16th, 2022 
      **************************;
      73 ************* 
      *******, ** 06360 
      Daytime Phone: ************** 
      E-mail: ********************** 

      Complaint #******** 

      Please accept this as confirmation we have received a complaint from your offices regarding ****************. The main concern is not present within the complaint. Based on his information a refund in the amount of $13.00 was processed on 11/10/2022. This will take up to 10 business days to receive back to the credit card used to make his initial payment.  

      We appreciate the opportunity to address these concerns. 

      Thank you, 

      Subscription Management Specialist  

    • Initial Complaint

      Date:10/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a transaction from today 10/26/2022 from GCI NEWSPRS-OH NEWSPAPER for $7.99. I am not sure what this transaction is for and I would like to cancel. I have tried the local newspaper website which states my account is not active?

      Business Response

      Date: 11/03/2022

      November 3rd, 2022
      **********************;
      1117 S OLD STATE ROAD 67 
      ************, ** 46151 
      Daytime Phone: ************** 
      E-mail: **********************************************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding **************** and her eNewspaper subscription to the ************ **************. **************** accepted an offer of $1.00 for the first six months of digital access and $7.99 thereafter. Per her request, I have stopped her account on the expiration date of 11/21/2022. 

      We appreciate the opportunity to address these concerns.

      Thank you,

      Subscription Management Specialist  

    • Initial Complaint

      Date:10/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October, 21st 2022 I, Ordered a 7-Day Subscription to the Norwich Bulletin - Printed Edition-Newspaper from **************************. Norwich Bulletin Newspaper is owned and Operated by Gannett Group *********************** out of Neptune, New Jersey ! I, " Have Not " Received any Deliveries of their Newspaper ! I, am a Customer ! I, called them ********** and They Just Give me --> " Excuses " for No Delivery ? PLease Notify someone Higher ** In your Management Deptment of this Issue ?It Seems to me that No One Cares at ******* Bulllettin in *********** about Their Customers !!!!How Can Gannett Group Newspapers Make a Profit for their ***** of *********** In ************ BBB there are 13-omplaints for Non-Delivery ? Please Someone let Them Know about This ?Dissatified Customer !!****************************

      Business Response

      Date: 11/25/2022

      November 25th, 2022
      **************************;
      73 ************* 
      *******, ** 06360 
      Daytime Phone: ************** 
      E-mail: ********************** 
       
      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding **************** and his delivery issues. We apologize we were not able to correct his concerns before he opted to terminate his delivery. A full refund was processed on 11/10. This amount should already reflect in his credit card account. 

      We appreciate the opportunity to address these concerns.

      Thank you,

      Subscription Management Specialist  

    • Initial Complaint

      Date:10/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had several transactions from this company titled "gannet newspaper" and not once do I remember subscribing to them. They charge me 11 dollars and 63 cents and I would like them to stop. my recent transcations were made on 10/19, 9/21, 8/22 please have them stop it is annoying.

      Business Response

      Date: 11/08/2022

      November 8th, 2022
      ***************************;
      17307 *********** 
      ************, ** 78660 
      Daytime Phone: ************** 
      E-mail: ******************

      Complaint #********

      Please accept this as confirmation we have received a complaint from your offices regarding ****************** and her eNewspaper subscription to the ************************** In September 2021, ****************** accepted an offer of $1.00 for the first six months and $10.99 (plus tax) thereafter. This is the reason for her charges. 

      Digital subscriptions are a non-refundable service. The only way to start a digital subscription is to provide the full credit card information and to accept the terms of service, which state the non-refundable policy.  It is the subscriber's responsibility to check their statements each month and notify us immediately when there is a problem. If a cancellation is requested it is processed at the end of the current term.
      Her account will be stopped at the current paid to date of 11/26/22.

      We appreciate the opportunity to address these concerns.

      Thank you,

      Subscription Management Specialist  
      Tell us why here...

    Gannett Newspaper Group is NOT a BBB Accredited Business.

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