Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

• 

  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/19/25 I was charged on my tag # *********** for GSP/Plaza ESS/Time 18:30 the regular toll of $2.17. However I was also erroneously charged on my license plate ******** $8.60. Please credit this $8.60 back to my account.
  
  I have reached out online 4 times and via telephone 2 times with no resolution.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My EZ Pass account was enrolled in auto replenishment and was attached to a credit card. Back in September of 2023 there was fraudulent activity so it was blocked by the credit card company and a new card was issued. This card was used in several automatic bill payments which continued to make successful withdrawals despite me having a new card number, all except EZ Pass, which was not able to process automatic replenishment, resulting in inadequate funds and subsequent inadvertent toll violations. These violation notices were not being sent in a timely manner; instead, these notices were being delivered to us in small batches, so we were not aware we were raking up violations with hefty administrative fees ($50 per each toll violated) until we have accumulated multiple violations on file (currently 14). I had collected all of the violations and mailed a dispute form explaining that the violations were inadvertent and that I am willing to pay what I actually owed, which was $28.05. A check (#***) was mailed along with the dispute form as a full payment, which was cashed on 01/19/24. There was no further communication until the account was referred to collections agency in August of 2024 at which point collection notices started coming in.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid tolls at toll booth 3/14/2025 an 3/9/25. Received violation in the mail for missed tolls + $100 admin fees. Opened 2 disputes with EZ-Pass that were closed. Was told pay the $52 and the rest will be waived. This was a lie. Paid the $52 and then was told that the rest of the amount couldn't be waived and that I now owe them in full. Not only did I pay $52 which I do not owe I am still being charged another $52.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2025
  
  EZPASS I AM LOCKED OUT OF REPLENISHMENT....NO EZPASS USE.....NO PHONE
  CONTACT AVAILABLILITY....NEW JERSEY EZPASS IS EXTREMELY INEFFICIENT
  MY CURRENT EZPASS TAG IS IN CURRENT ACTIVE NO VIOLATIONS STATUS!!!!

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/1/25
  Ez pass is claiming I owe $650 in violations. My card did not replenish automatically and ez pass charged me for 13 tolls plus violations over 1 day. I had no opportunity to rectify this. The customer service was non existent, they wouldn’t let me speak to a manager. I feel as if I’m being robbed.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an EZ Pass account and the card on file expired at some point and I moved. EZPass began issuing violations but since I moved and due to the pandemic I did not know about the violations. I have since received the violations and attempted to pay what I owed in tolls but they are charging $50 per missed toll even though I had an account at that time. I tried to resolve this through EZPass and they would not assist me. I have no problem paying the tolls I missed and even one $50 violation fee but $2,950 in violation fees when i had an account is excessive and unnecessary.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove to MD on 12/12/24. Due to some EZPass technical issue, my account ran out mid trip although it was replenished in July with my still valid credit card. I talked to EZPass NH after the driving signs said to call that week and thought everything was fine and I was paid up. I got a bill from EZPass NJ and followed their dispute procedure, paying the original tolls, and noting I’m a member with a valid transponder who fixed the situation as soon as I was aware of it. Other states imposed no punitive fine. Note that EZPass NJ is also trying to charge me twice for the Delaware Memorial bridge, saying I was in two different lanes 13 lanes and 4 minutes apart on the bridge. huh? Then I received a collection agency bill for $125 from a MA agency. Collection agency was rude and threatening and I didn’t pay. Didn’t trust they were legit but did research and found out they are. Tried to call EZPass NJ directly to see if they had actually accepted my payment later, but there is no way to get a live person and I can’t log into their online system since I’m not a NJ member. They never contacted me directly after I paid the tolls to tell me their decision. I think the charges are unreasonable and it’s ridiculous there is no way to contact them directly. I couldn’t even get ahold of them to check the status.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/29/24 17:19 pm, I passed through the Delaware Memorial Bridge E-Z Pass Toll and paid my toll fee in cash of $18.70. I received a bill in the mail for a toll fee of 18.70 and a 50.00 administrative fee. I called the customer service number at approximately 6:25 pm on 4/3/25. I expressed my concern to the representative and he agreed to waive the administrative fee. However, I am not willing to pay the 18.70 because I already paid it. I inquired with the representative regarding pulling footage to show that I paid my toll fee. He stated that on the bill, it displays paid and thank you indicating that my bill was paid. After he inquired with his supervisor to get the fee removed, I was told that I need to send in my receipt despite them having the paid and thank footage indicating I paid the fee prior to passing through to dispute the charge. If footage is provided no other proof should be needed. I threw my receipt away because I never expected to receive a bill and be charge twice for a fee I already paid. Delaware Memorial Bridge E-Z Pass Toll are scamming citizens out of money charging fee twice with hopes that people will just pay despite having proof that fees have been satisfied already. This is a disgrace! I requested to speak with a supervisor and was denied to speak with a supervisor. This fee of 68.70 needs to be removed altogether immediately and not just the administrative fee. I am demanding for the call with the representative to be reviewed immediately.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In january of 2025 I was on a work trip and had my debit card into stolen. My back shut off my card and I went and revieved a new card. I use ez pass to get to work and back every day. So from Feb -March 2025 i used ez pass over approx. 30 times. I use the express lanes that do not have a light to show if they toll was paid. Well i was not aware that the debit card that got shut off was attached to my account. So for over a month I was accumulating violations for going thru tolls with out paying. After I revieved my first violation letter i realized that my debit card that was shut off was attached to my account and my tolls were not getting paid. I went on the ez pass website and tried to add my new card. I would not let me and told me to call
  I called the next business day and spoke to a customer service rep. He assisted me in adding the new card and I instructed him to pay the outstanding tolls that I missed. Normally EZ pass will just charge you the toll amount. In this case they wanted to charge me for all the admin fees for each voilation. I disputed this with customer service and he said he was about to take care of them. After that I recieved new voilations. So I thought they were taken care of so I ignored them. Well that was not the case. I called today and was told that even tho I have been a customer for a long time I can only dispute 12 violation a year. I never heard of this before. I called today to come to a resolution and after I asked to escalate to a manager I was forward to a voice mail. I never revieved notification that my account was negative and they could not process a replenishment. Also since the lane that I use does not have lights I didn't know that I was not being charged. I am willing to pay for the missed toll about but not the admin fees since i feel that i was not aware of my tolls not being paid and also doesnt say in the terms that you can only dispute 12 violations a year.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a toll violation in the mail *************-**. I contacted South Jersey Transportation Authority and they directed me to contacted EZ pass va. I have contacted them and have not received a response.
  
  You will see that my account shows a positive balance - *******.
  
  Please waive these charges. $1.45 with a $50 administrative charge. The email that I received from South Jersey is also attached. I also have a complaint into EZ pass va. It would be nice if I could get some customer service assistance from either EZ pass facility, but since that is not possible, I've riverting to this complaint and get this finalized.