Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

• 

  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ez pass says I have violations I was not aware of. My ez pass works fine and my account automatically tops up. I had no idea there were any missed payments and the first letter I received was from a collection agency. I logged into my ez pass account which has had 0 issues for a few months and see outstanding charges from months back. I am not sure if my card failed at the time or the transponder didnt work because many of the charges are from small local bridge tolls which often dont work. EZ pass has added $50 service fees to all of these and I never received any notification even though my ez pass has been working fine and I automatically top up my balance. I have tried calling EZ pass over 10 times and always get a message that says high call volume call back later. The first letter I received in the mail came from an outside collection agency

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  E-ZPass Administration Fee. I have a ************ EZ, I believe since 2008 in good standing. Lived in ****** ** and commute back and forward to Toms River, ** until the the Toms River address became my permanent residence as of September, ****. Once my address was change a began receiving violation notices from NJ E-ZPass which I immediately began to address them by calling, stay on the phone in some instance 2 hours before a customer representative will attend the call. I was told I have administration fees as far as 2018 which they need to be settled. I paid all the tolls as asked. I was not aware this issue was going on. I asked what I need to do to settle the administration fees, twice the customer representative hang up on me. I am a citizen that pays my bills without my knowledge this situation will have taking a route that it wouldn't be satisfactory. I come to you to ask for your assistance on what are the next steps I need to take in regards to settle this account. My E-ZPASS account# ******. Transponder # ***********. ** tolls payment made on 9/19 confirmation# ****-262975561290 and 11/8/**** no confirmation was giving but the transaction was withdraw out of my checking account. I learned this issue was presented to the ** Senate. Please help me to bring this issue to a resolution. I appreciate your time and due diligence on the matter. Have a good day!

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The EZPass car tag issued to me was accepted by some but not all tolls during one round-trip visit from ** to central ** from 8/5/22 - 8/8/22 resulting in unpreventable administrative fees being issued to me initially from EZPass/*********** Authority and now Their collections attorney. All actual toll fees have been paid in full during the excessive **** hours spent on the phone, primarily on hold with EZPass. The remaining exorbitant $100 administrative fees were sent to ********** ********************************** LLP collections **** (violations ************************************* I made every reasonable attempt to prevent being issued administrative fees beginning with my voluntarily acquiring an EZPass car tag then by spending hours of time on the phone in an attempt to pay for tolls that were in question only because the car tag EZPass provided was accepted at some but not all tolls in route. This was not an issue of insufficient funds as my account with EZPass permits them to acquire funds directly from a still current credit card as needed. I made a series of phone calls to EZPass to conclude these transactions as I received the violation notices in the mail and spend over three hours primarily on hold as they continually accused me of being at fault. Two of the four total violation notices were excused, two ($50.00 each) remain open. It is unacceptable I should be charged $100's of administrative fees when the device provided to me was accepted only at every other toll plaza.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a driving vacation from **** to New Jersey and ******** back in August. I went through a ton of toll gates and never knew of any issue. Couple of months ago I get a notice in the mail saying I supposedly didn't pay one of the tolls despite me having an EZ transponder that worked for every other toll for my entire trip. I filed a dispute per the directions on the notice and mailed it back with a payment for the toll and certainly not for the $50 fee it was charging me in addition. Weeks go by, then I get another notice about the same supposed toll infraction but it stated that if there was a current dispute that to disregard. To make sure, I called the "customer **********************" of the ** EZ Pass and a rep looked up my information based on the notice given to me and told me that "I can't find any information about this notice related to your account." I asked the rep to repeat that because I know the calls are recorded. "So, I don't owe anything?" I asked. The rep said no. Now, fast forward to today. I get a text saying the issue had been sent to collections. I called ** EZ Pass. No one answers their line. I then called the collection agency. I explained my dilemma, but its rep said it cannot accept a dispute only payment. I give the collections rep some credit. At least he understood what I was saying. He offered me a discount and said if I pay $37.50, no hits to my credit score will happen. So, I had to go through the calculations in my head. Is it worth my time, effort, and aggravation to track down someone at the New Jersey ******************* for $37.50? The answer is no. And that's how they get you. They don't make people available to take your calls, they ignored my dispute claim, and they send you to collections that could impact a person's ever important credit score. There are numerous complaints against ** EZ Pass on consumer sites including the BBB. There's a lawsuit over egregious $50 fees it charges. It's an awful and shameful way to do business.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning August 2022, I began receiving Non Paid Toll violations on (3) vehicles in my household. All three vehicles have a properly displayed EZ Pass and all of the violations in question are at (1) location. The ********** ** Overhead EZ Pass reader. We have an account that auto replenishes monthly, so I always have funds in my account. I have tried extensively to contact EZ PASS on numerous occasions even by written correspondence requesting a manager to call me, all efforts have failed. My EZ PASS hold times have exceeded 1HOUR on 3 occasions, where I completely wasted my lunch hour. Every violation I have received I either paid via check/mail, on EZ Pass NJ automated system or on the ONLINE portal. Now in addition to what I have paid, they are claiming more violations which I have never received, that are past due and do not allow me to pay the toll, but demand a ***** admin fee. Also, I just received (2) violations which I paid on 10/4, that are still open per 1. EZ PASS. ISSUES: EZPASS customer support is unavailable, you cannot leabe a message, you cannot leave a callback number., 2. When you pay a violation whether it be on phone or online, you do not get a confirmation number, how do you know if the violation has been processed when all you see is "Your payment has been successful", no reference number, no confirmation. 3. EZ PASS sends violations with no signature of receipt required. They are claiming I have additional unpaid violations, I am attesting I have NEVER received the violations to begin with. 4. The overhead EZ PASS readers should be removed, you cannot see if your toll has been paid or not. The above is a fraudulant process and an extortion attempt specifically for people with EZ PASS Accounts and money in **** accounts.

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have receipts from 7-27-22 through 8-01-22. I have been trying to reach the following numbers ************ and the number ************ for month without a response. I emailed *********************************************************** on September 30th 2022 and August 24, 2022 with a resolution (closed because we cant find your transaction) I called Customer ********************************************* at ********************** (288-6865) and sent a letter to *********************************** for a resolution. The tag wasn't working either. I didn't owe more than $30 or less. My account has money now and they are sending me to collection to try to collect $416.55. This is insane!!! I couldn't communicate with them for months and I am a single mother who has no time to go in person and no money to pay that amount of money. I called the collection agency (CCS at **************************************, telephone number ************ and they tried to collect money. My credit is not the greatest now due a loan I had to request to pay my attorney for a custody case and I don't want it to get worse because of this. I refuse to make this payment. Can you please help??? The file number on this collection agency is *********** and the pin number is *****. My cell phone number is ************

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 4 violations from EZPass **. I believe my creidt card may have expired and I simply need to add a new one. I have tried on 4 separate occasions to speak to a customer ********************** rep at the number provided on my actualy EZ Pass Tag and on posted on their website. I was never able to speak with anyone and placed on hold for 1+ hour per call. I tried logging on at the website with my tag #, my license plate number, etc. They don't give an account #, tag#, or any other information needed to log in. Whatever I put to log in or when clicking "forgot password or User ID" it doesn't let me in. When clicking on "contact us" it won't let you even submit a request for contact without all of the correct login information. When I look up the violation by the # (the only information the mailed notice gives), it pulls everything up, including my address. There are two options here.. either pay all the violation or dispute them. You can only dispute if you know the login information. So to break it down, I can't reach anyone in person to update my info/dispute the violations. I can't login as the site won't recognize my info that I literally got off my EZ Pass tag. I can't dispute the violations or even request someone contact me without the login information, and they don't give any information on their notices except the violation # that as I already said, I can't dispute unless I have the correct info which it won't give. Sounds pretty illegal.... basically pay all 4 violations or keep getting more. On top of that, I can't speak to anyone or login to update my info so I'll keep getting them indefinitely.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use auto pay for EZ Pass but m not able to choose the replenishment amount or replenishment threshold. They decide how much to charge my account based on toll activity which is fine, but I do not agree with the replenishment threshold. For example, my replenishment amount is $460 but the replenishment threshold is $115 (more than a week's worth of tolls). So at any given time, EZ Pass is holding $115 from me. I have asked them to change this policy and reduce the replenishment threshold but they have only lowered the amount as a "courtesy" temporarily.

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my ** E-Z pass account is early September because I moved out of the state August 30. The two devices registered to my account were sent back to e-z pass via **** in the same package for which I have a receipt. Now e-z pass is claiming they did not receive one of the devices even though they were in the same package, which is strange because I received an email from e-z pass saying they were received. Now e-z pass is refusing to credit my account until they can find the device they seem to have lost. Meanwhile I am being charged a service fee every month while this issue remains unsolved. When I contact e-z pass about the matter all I get is the standard regurgitated BS from the customer ********************** reps.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 11/01/2022 I received 3 collection letters from Ezpass which is absurd I have an EZ pass tag on both my cars so Why do I Now have to pay 200$ to one agency 50 to another and 60$ to another. That's crazy then why do I have an EZ Pass? Thats a lack of communication to ********** could have easily called me and told me that something is wrong instead they just end up sending the violations quote and quote to a collection agency. I still have a EZ pass all of it should have gone by there. I shouldnt be paying that since I have an EZ pass I need this to get fixed as soon as possible.