Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Jersey has 2 locations, listed below.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

• 

  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

Review Details

• Review fromapril j

  Date: 06/13/2024

  1 star
  This system is broken. I received a bill of $3 for crossing one of their bridges and they made it next to impossible to pay it! The phone numbers listed on the bill and their websites weren't operating and it took me over 12 phone calls before it finally was working. The website they direct you to for paying the bill wouldn't accept my payment. I sent 4 emails to complain and got no resolution. After all this they tacked on an additional $5 late fee for not paying on time.

• Review fromWill C

  Date: 06/05/2024

  1 star
  I would put zero stars if I could. A class action lawsuit should be brought against ** Pass. They charged me a bridge toll via my plate. I have an active account and active transponder. I cross this bridge every evening Mon-Friday. Three days in March, the toll was not taken. Before these days it charged me and after these days it charged me the proper tolls. I sent a dispute letter as per the instructions. I then received another invoice charge letter! Increased fines! I called customer ********************** and they tell me you cannot dispute a toll! It is clearly on the form that you can dispute it. They just ignore it. Maybe something was wrong with the electronic toll reader. They need more checks and balances placed against them. A consumer advocate, AG, DA, etc should get involved and bring a class action lawsuit for the ** Pass money practices.

• Review fromOleksandr S

  Date: 06/02/2024

  1 star
  Really bad service, for toll no more than $20, they make you pay $100 in fees What a heck men for what $100 bucks more??? And send latter to nofify you later on porpuse so youll be late with your payment ????

• Review fromAmber C

  Date: 05/13/2024

  1 star
  Turned my auto pay off and never notified me because my email wasnt registered and proceeded to say I owed about $525 in fines. Then proceeded to assist me in registering my email. A scam.

• Review fromThomas F

  Date: 05/12/2024

  1 star
  Absolutely one of the most corrupt departments or companies I have ever dealt with! Administration fee of over $50 for not responding fast enough or asking for a supervisor and not getting one after talking to an employee that does not help at all and just forces fees onto people. Our PA EZpass account is set up, has all of our tags registered with them and somehow NJ cannot or chooses not to charge our bridge crossings the correct way. Then when they do remove the administration fee they still charge you the Non EZPass fee which is $2-$4 more then the EZPass fee. Then when you ask to dispute the fee they say they will put the dispute in and then charge your EzPASS anyway. Its not a true dispute process.

• Review fromSUSAN S

  Date: 04/28/2024

  5 stars
  THEY DO NOT ANSWER THEIR PHONE.THEY CONTINUE WITH THREATEN ME WITH MY ABILITY TO USE ANY TOLL ROAD.THEY USED ALL MY MONEY IN THE ACCOUNT AND IS NOW CHARGING ME FOR FEES.I HAVE PROOF FROM NJMVC THAT I HAVE RETURNED MY PLATES ( DATE 3-23-2022)PLATE # J41DHT.EZ PASS ACCOUNT NOW I HAVE BEEN REVOKED DUE TO NEGATIVE BALANCE???????IF ACCOUNT WAS CLOSED WHY DO I OWE MONEY.PLEASE HELP ********************* ************************************************

• Review fromElaine P

  Date: 04/15/2024

  1 star
  A bunch of thieves. Ive been with ezpass ** since they opened and ********************************************* for a bridge plan which I dont use. I called them to take me off and they cant do it but you have to close your account for it. Well they took over 100 dollars or even more from my account in 3 months for not even using my car. I called disconnection department and spoke with ****** who transferred me to her supervisor ****** and both of them couldnt help with reimbursement. Hopefully my account is closed. Unbelievable dealing with an illness and have more important issues to deal with. NOT HAPPY AT ALL

• Review fromShamit P

  Date: 03/14/2024

  1 star
  ** E-Z pass is definitely scamming its and other state EZ pass customers with unnecessary fines. I have a ********** and its always on my windshield properly mounted. My license plate is and always has been properly tagged to my ********** account. I went on the *********** and got a tag not read error for a $3 toll and received 2 fines for $50 in the same week. I disputed both my mail ( because the online system doesnt work and calling them is an exercise in being on hold ). One of the fines was waived and other was rejected because ( according to the letter they sent ) either : (1) dispute was not submitted within 50 days of transaction ( false) or (2) license plate not tagged to my EZ pass account ( also false ) or (3) EZ pass account was not sufficiently funded on the day dispute was processed ( possible but not in my control because ********** auto deducts my credit card when my balance is low ). This is plain and simple a money pinching SCAM run by the ** EZ Pass authority put in place by ** EZ pass executives ( not sure who the *** is but (s)he has to be in on it ). A CLASS ACTION LAWSUIT should be filed against ** EZ Pass authority for running this scam against the unsuspecting public!!!

• Review fromErnesto R

  Date: 02/29/2024

  1 star
  Customer ********************** never answer waiting for near 2 hours over the phone meantime I cant use ezpass tag and summons continue not able to use also website it say that I have to call customer ********************** cant do nothing

• Review fromJohn S

  Date: 02/03/2024

  1 star
  The people who work here are the worst collection of human garbage ever assembled, Disgusting, unethical trash whose only role in life is to make you miserable and steal from you. The only good thing I about them is someday they will be dead. Bought a new car a couple months ago and immediately transferred plates and updated my EZ Pass. EZ Pass's system didn't update and sent me 20+ violations for tolls I already paid and fees/fines in excess of $700. Have spent in total 20+ hours on hold, written two letters and the two times I got through was met by the rudest, most unhelpful people I have ever encountered. Customer support - while acknowledging that I paid the tolls - "couldn't help me" and suggested I write a letter. The punchline is they referred me to a collection agency.