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Business Profile

Wholesale Electronic Supplies

Panasonic Corporation of North America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electronic Supplies.

Complaints

This profile includes complaints for Panasonic Corporation of North America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Panasonic Corporation of North America has 16 locations, listed below.

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a Panasonic microwave inverter, model NN-SN975S from the local ***** club in July 2023, knowing it had an advertised warranty of one year.The microwave failed during the 2023 Christmas Holiday period, I contacted ***'s club and they provided me with a number to Panasonic. I attempted to contact the number and it was for vendors and I was directed to Panasonic's website.I reviewed the website and found they had a map of repair companies on the website by zip code. I input my Zip code and on one company was listed as a repair company for Panasonic in *********** which was roughly 80 miles away. I call the phone number provided and was directed to a recording asking to input work order information number. I decided to wait until the Christmas holidays was over with because a lot of companies in *********** shut down during this period. Once Three Kings holiday was over with I call the number again and was able to speak with the company. They informed me that they had received a letter from Panasonic stating they were no longer allowed to repair Residential microwaves and only are allowed to repair commercial microwave units.I then contacted Panasonic within the chat system provided on the website and they told me they could not help me, I had to go through a ********* Panasonic website. They provided the website link and I attempted to contact them and they originally did not have *********** listed as a country in the drop down window for a sector to speck with.I contacted the North American chat group again and they told me to pick the closest country in the drop down menu, which was ******************. I went back to ************* website and selected ****************** as the country and the representative told me the best he could do was to provide me with a phone number to a business in PR, I called that number and it was listed as out of business.I finally found PR in a repair listing, but no shops are listed and contact info available.

      Business Response

      Date: 02/27/2024

      We are sorry about your experience the customer had.  I sent the customer an email with a release for a refund for the cost of the microwave,  The refund will be sent for processing today. Thank you.

       

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Panasonic EverVolt battery system,The system was working in that you can set it to send energy during peak demand times.The system is no longer working Panasonic has had problems with the system in the past

      Business Response

      Date: 01/11/2024

      Please use the following link to contact our ************* for help.

      *************************************************************************************************

       

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought Panasonic window hawk camera from Panasonic online shop on 11/20/2023 received on 11/23/2023 when I received it box was all beat up cameras back cover was broken in original packaging sent in it back same day they received it on 11/29/2023 as of today I havent received my replacement camera send many emails to Panasonic customer service no reply thats not right and that was gift I bought for someone for Christmas pay way more then what Amazon is selling for

      Business Response

      Date: 01/11/2024

      If the customer can please send back to my email a copy of their purchase receipt and the return tracking # when they sent the unit back to Panasonic for review.

      Thank you,

      *************************

      Consumer Claims Dept.

      *******************************************************

      ************

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Panasonic KXGEF540 and two of the headsets. Once of the headsets if you try to talk on it , it does not respond. I was trying to send a message to someone and there was no audio, it is not picking up sound. It can't hear my voice . The second headset when you are talking into it , you cannot hear anything , it only works on the speaker, you can't hear the dial tone. The audio is so low that you cannot hear unless its through the speaker. I reached out to Panasonic yesterday and they told me to send the headsets back. I need them to replace the entire phone , then I am willing to send the other phone back. I only have two handsets and I am visually impaired , I cannot go from room to room to change the phones. I bought these in April of 2023 , they were working fine at first but now these phones are defective . They were purchased through ******** The two handsets are no longer working properly. As a consumer I am asking for the entire phone system to be replaced. I am totally blind and I need the two phones to be working.

      Business Response

      Date: 12/01/2023

      A message was left for the customer to contact a specialist direct to resolve the issue.

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband purchased a Panasonic microwave in March, 2023 which doesn't work. It worked for approximately 5-7 days and hasn't worked since. We had to take it to ************************** located in *********, ** where they kept it for approximately 2 months. At that time we were called to pick it up, stating it had been repaired. We got it home and it still didn't work. We called Panasonic to try and resolve the issue in September of 2023. They asked for an invoice for payment, which we sent. They then wanted the Model number to the microwave, which was sent. It seems like we can't get anyone who can help resolve this issue. Every time we call we're told it has to go to a higher level for resolution but they never resolve anything. The working ticket numbers are as follows:Ticket# *****, issued in August and Ticket# ***** issued in September. I spoke to **** on 8/14/23 - No help. I spoke to ***** on 8/21/23 - No help. I spoke to ******* on 9/6/23 - No help. I spoke to **** on 9/20/23 - No help. Called back on 10/5/23 and spoke to ******** - No help. If you can see possible to contact Panasonic so we can get our refund, I would appreciate closure in this matter!Respectfully,*******************

      Business Response

      Date: 10/09/2023

      Per our ****************************** they will refund the customer for the microwave.

      Thank you,

      *************************

      Consumer Claims Dept.

      ************

      Customer Answer

      Date: 10/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However,
      I am under the impression that you are going to issue a refund for the microwave however you've instructed me to take it back to ************************** in *********, **. Should I continue with the return for services?

      Please respond
      Regards,

      *******************

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Panasonic cordless phone model KX-TG6841. Two of the phones [one of which is brand new] flickers with static while the other three works perfectly. I called the tech line and no one answers. I request a call back by a level three tech to address the problem.

      Business Response

      Date: 09/12/2023

      The customer was offered a 50% refund on the purchase of a new phone system. He declined our offer and said he would call in the next few days if he changed his mind. The offer is good for 30 days.

      Customer Answer

      Date: 09/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      *********************************

    • Initial Complaint

      Date:07/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (#SHMS8136) on July 8th for The Ultimate All-in-One Kit + Toiletry Bag on Panasonic's official website (*********************************************). The total amount for the order was $162.18, and it was not shipped until July 13th. The package was dispatched through ***** with tracking number ************, and according to the tracking information, it was marked as "Delivered" on July 17th. Regrettably, the package never reached me, as indicated by the ***** delivery confirmation stating it was received by someone named FFrank.My efforts to resolve this matter with Panasonic's customer service have been met with disappointment. Despite reaching out via email and the online contact form, I have yet to receive any response or acknowledgment of my concerns. The gravity of this situation is compounded by the fact that the shaving kit was intended as a special gift for my husband. The frustration of having paid for a product that was mistakenly delivered to someone else is disheartening and unacceptable. Furthermore, the lack of adequate assistance and support from Panasonic's customer service only exacerbates my dissatisfaction.In light of these issues, I request an immediate resolution to this matter - a prompt refund for the missing order.

      Business Response

      Date: 07/19/2023

      From the information provided I could not find any record of this customer in our database.  That is also not our website, Panasonic Official website link below for your reference.

      ****************************************

      The website provided came up as malicious.  This was not a purchase from Panasonic. 

       

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a newly constructed home that has Panasonic vent fans in bathrooms. The fan has a 3 year warranty (5 years for the fan light) and the warranty was transferable to the buyer from the builder of the house. One fan failed (had an electrical burn) less than two years into the warranty period. I had to replace the fan immediately due to the urgency because the fan was on an electrical circuit that served the entire first floor of the house and it was not possible to isolate/turn off the fan. Afterwards, I contacted Panasonic's ************************ ***************) (in July 2022) (still within the warranty period) and requested action on the warranty. (I did not discard the defunct unit.) Panasonic took all information (e.g. date of the purchase of the house, fan unit model, date of the failure, etc.), and created a case (Ticket Number *****), and stated that an engineer or management would contact me. To this date, after having contacted Panasonic many times and being told that the management has been informed and I would be contacted, Panasonic has not contacted me to resolve the issue. My last follow up with the company was on 6/12/2023. At this time, I am requesting a refund (preferred - and I believe this is the only fair warranty action) or a new unit as replacement. Originally, this unit was purchased by the builder and I paid for the entire new home at a single purchase price. For the replacement after the fan failed, I was charged a single price (~$750 as I recall) for the fan and its installation; the electrician refused to separate the fan price from the labor, and at the time I did not know the model to research it. The retail value of this model (Panasonic FV-0511VQL1 WhisperCeiling DC) available from several vendors on the internet is $247.I ask that Panasonic refunds this unit to satisfy the product warranty. (Panasonic is welcome to take back the failed unit.) A repair is not acceptable to me at this time because I had to replace the unit. Additionally, i would not be able to test any repaired unit for functionality since it cannot be installed.Thank you for your assistance.

      Business Response

      Date: 07/12/2023

      We are sorry for the inconvenience.  We requested that our vent fan group contact you.

      Customer Answer

      Date: 07/17/2023


      Complaint: 20305154

      I am rejecting this response because: I had contacted the vent fan group when I filed my initial warranty request and continued to contact them many times over the course of about a year. The vent fan group kept telling me that the management has been informed and either the management or an engineer would contact me. No one ever did. Now the company has said to BBB that they have requested the vent fan group to contact me. This is circular and unreasonable.  Also, the vent fan group has not contacted me since the company sent their response to BBB a week ago. A request from the headquarter to the vent fan group to contact me is not a resolution because contacting may not result in any meaningful action. I would appreciate  prompt action - a refund. T**** you.

      Regards,

      A Jahromi

      Business Response

      Date: 07/24/2023

      Our ************** has been notified again and has tried to reach the customer to resolve the issue.

    • Initial Complaint

      Date:06/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Got a Panasonic microwave Model NN-SN686S on Febuary 18, in early May the unit would not work at all. I got in touch with Panasonic on may 19 and they sent me an email with 2 options 1 a refund and 2 repair. I chose to have it repaired. Since then I have not gotten a reply from them and have called and sent emails numerous times and still have not any response and they told me I could not speak to anyone at Panasonic who could tell me what is going on and what I should do to get it repaired. They gave me a ticket # ***** and every time I speak to someone they have no update on the situation. The unit is under warranty and they will not honor it.

      Business Response

      Date: 06/23/2023

      We are sorry about the delay.  Your case was escalated to be taken care of today, to set up service.

      Customer Answer

      Date: 07/02/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a cordless phone system from Panasonic on 4-26-22 (was still under warranty). Two of the phone jacks no longer work. Panasonic required me (68 year old senior) to send the ENTIRE system back (leaving me no way to call 911 or for my alarm company to call me). I returned the phone but had to purchase another phone in the meantime. It cost $29.54 for me to return the entire system instead of just the two jacks. Panasonic is not going to repair the phone and will be sending me a refund for the phone only (which I still have not received). I have sent them an email, attaching proof of the cost to return their defective phone to them.

      Business Response

      Date: 06/02/2023

      The customer sent their unit to our *************** Center and the refund was sent out to the customer on 5/5/23. We will also process another refund to the customer for the packaging fee/shipping costs as a gesture of consumer goodwill.

      Thank you,

      *************************

      Consumer Claims Dept.

      ************

      Customer Answer

      Date: 06/03/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    Panasonic Corporation of North America is NOT a BBB Accredited Business.

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