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Business Profile

Extended Warranty Contract Service Companies

Palmer Administrative Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Reviews

Customer Review Ratings

1.32

Average of 98 Customer Reviews

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Review Details

  • Sandra R

    Date: 08/14/2024

    Sandra R

    Date: 08/14/2024

    This is surely a bogus company! My car has been at repair shop 1 month. Approval was given to do the work on my 2016 Buick Lacrosse by your adjuster, work is complete, paperwork sent to you,completion was signed by you, but still no payment has been made to the repair shop. I need my car and reimbursement of all my payments . Please send the payment I need my car. If you're bankrupt and can't pay say so...if you are out of business say so. I've called every number on your booklet, no one answers, I have emailed with no response. Do something please!!!!!

    Palmer Administrative Services

    Date: 08/30/2024

    Dear ******************,Thank you for reaching out and bringing this to our attention. We sincerely apologize for any inconvenience you experienced during this process. We want to clarify that your claim was indeed paid on 08/16/2024 to *********** Transmission in the amount of $2,929.50.

  • Charlie M

    Date: 07/29/2024

    Charlie M

    Date: 07/29/2024

    Very concerned about this company. I work for a repair facility and this is not how starting claims should work and I've handled a lot of them. DO NOT FALL FOR THIS COMPANY. Will approve work and never give you payment. Never game me a claim number, labor totals or approved totals- huge red flag! How can you approve something and not give the shop totals..? I've called the phone numbers they give me multiple times and keep getting the directory department who cant seem to properly direct anyone. keep getting the same answers over and over. Please do not use this fake company. SAVE YOUR MONEY.

    Palmer Administrative Services

    Date: 07/30/2024

    We're sorry for your experience. Please provide your customer ID so we can investigate and resolve this issue promptly. We appreciate your patience.

  • Louis H

    Date: 07/26/2024

    Louis H

    Date: 07/26/2024

    2008 Chevrolet Uplander:My mechanic and I have been calling their ***************** for nearly a week! The phone continuously keeps ringing! Afterwards, I call customer service to see if they could assist me and get to *****************! Their response was thats a different department! I wanted to speak to a supervisor, and they wanna BS amongst the matter! Im 60 years old! I have issues with my legs I should NOT be climbing FOUR FLIGTS OF STAIRS to catch the elevated train to go to work! Yesterday, I had to miss a day due the pain in my legs! I was nearly in TEARS! Because of these jokers! FTR, these jokers did NOT pay him for the last service rendered to my minivan! Hes also ****** with them, too!

    Palmer Administrative Services

    Date: 07/29/2024

    I am deeply sorry to hear about your recent experience with our ***************** and the challenges you've faced. We understand how frustrating it can be, and we sincerely apologize for the inconvenience and distress this has caused you.To address your issue promptly, could you please provide your customer ID? Once we have this information, we will ensure that a dedicated representative reaches out to you as soon as possible to assist with your claim and any other concerns you may have.Thank you for bringing this to our attention. We are committed to resolving this matter swiftly and improving our service.

  • Reginald M

    Date: 07/25/2024

    I have been a consumer with this company and they have been faithfully withdrawing payments from my account almost a year. I took my vehicle in for repairs last Monday 07/15/2024 to my dealership and to this date I am still waiting on approval status. Calling number provided; no answer and if someone does answer they say 3rd party. This is bad customer service and I will not recommend them to anyone. If. Palmer Warranty cannot help me; I would like all my auto bank drafts reimbursed and I can take my vehicle elsewhere for better services. My name is *****************************. Also currently driving a rental car paying out of pocket $50/ day and my vehicle is still sitting on dealership parking lot waiting on approval.

  • Michael G

    Date: 07/23/2024

    Michael G

    Date: 07/23/2024

    This company needs to be stopped and shut down. They are a scam company

    Palmer Administrative Services

    Date: 07/24/2024

    We sincerely apologize for the negative experience you've had with our company. Your feedback is extremely important to us, and we take your concerns very seriously.To better understand and address the specific issues you've encountered, we would appreciate it if you could provide more details regarding your experience. This will help us investigate and resolve the matter promptly. Please reach out to our customer service team directly at ************** or via email at ********************************************** so we can assist you further and ensure that any misunderstandings are clarified.We are committed to improving our services and ensuring that all our customers are satisfied. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.

  • Jermaine T

    Date: 07/08/2024

    Palmer Administrative Services does not pay for services. I have been waiting on my truck for 2 weeks. They told chevrolet what they were going to pay. I told them to go ahead and do the work. We are still waiting for them to pay their part. The claim department never answer the phone or emails. I have missed all my heart appointments and i can not get around. Why pay for a service that will not work for you.

  • Charlene E

    Date: 07/03/2024

    I Need To See About Getting This Resolved Because They Workers That Answers The Phone Gives You The Run Around And I Need My Payment Paid To The Repair Shop This Is Ridiculous And Not Professional At All Its Been 2 Weeks And I Havent Got No Response On Anything They Claim ******* Is The Manager And Ive Emailed Him And No Response But When Its Time To Make A Payment They Blows Your Phone Up So Please Help Me Get This Resolved

  • STACEY A

    Date: 06/21/2024

    STACEY A

    Date: 06/21/2024

    Be VERY careful. Palmer is marketing. Itself as coverageX now and trying to scam More people

    Palmer Administrative Services

    Date: 06/24/2024

    Thank you so much for reaching out and letting us know about this concern. I want to assure you that Palmer does not market itself under any other name, including CoverageX. We take pride in our transparency and honesty. I'm really sorry for any confusion this might have caused. If you have any more questions or need further clarification, please don't hesitate to get in touch with us directly. We're here to help.

  • Ada H

    Date: 06/12/2024

    Ada H

    Date: 06/12/2024

    Does not pay as it says doesn't approve anything only partial payment and cannot get ahold of a person cost me 373.dollars which I should have supposed to pay 100

    Palmer Administrative Services

    Date: 06/13/2024

    ****************,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced. We have thoroughly reviewed your case and would like to provide some clarifications and steps we are taking to resolve this matter.Approval and Payment Process:On May 24, 2024, our representative noted that the repair facility (r/f) submitted an estimate indicating a transfer case was needed, but the part was obsolete. We reached out to the repair facility to discuss alternative options, including sourcing a used transfer case.On May 30, 2024, we received confirmation from the repair facility that they would look into a used unit and submit an estimate. Approval for direct pay in the amount of $1085.01 was sent on the same day.June 3, 2024, our representative attempted to follow up with the repair facility but was unable to reach the advisor and left a message for a callback.On June 10, 2024, we made multiple attempts to contact the repair facility. We were informed that the previous advisor, ****, was no longer available, and we left a voicemail for the new advisor, *****************************.We also provided approval and instructions for direct pay on June 10, 2024, for both the blower motor and the transfer case.Customer Support:We regret that you experienced difficulties reaching us. Please know that your satisfaction is our priority, We can be reached at ************** during our normal business hours.Thank you.

  • Rosa Hilda V

    Date: 03/28/2024

    Rosa Hilda V

    Date: 03/28/2024

    Will not pay for referrals and they dont turn calls.

    Palmer Administrative Services

    Date: 03/29/2024

    *****************************,We're concerned to hear about your experience regarding a referral fee.We typically do not offer referral fees. To assist you further, could you please provide:The representative's name who mentioned the referral fee.Any relevant correspondence or details.Your contact number and policy number, if applicable.We apologize for any confusion and are here to resolve your concerns promptly.

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