Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

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  Avis Rent A Car

  3729 Route 1 Princeton, NJ 08540-6111

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  Avis Rent A Car

  2 Seaport Ln Boston, MA 02210

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  Avis Rent A Car

  1 Newbury St Peabody, MA 01960

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  Avis Rent A Car

  162 Boardman St East Boston, MA 02128

Review Details

• Review fromJ. S.

  Date: 11/08/2024

  1 star

  J. S.

  Date: 11/08/2024

  Absolutely horrible! Do not rent from them. First, I left my stethoscope in the rental car and I called almost every day to their GM and not ONE return call for a month. Horrible horrible customer service. Secondly, they charged me $150 bc my luggage wheel got the seat dirty (which could have been cleaned by a towel). Now they are trying to charge me $450 for nothing. Literally drove in the car 3 hours. It was returned clean no problems whatsoever. They scam people out of their money. Dont ever rent from the **************!

  Avis Rent A Car

  Date: 11/09/2024

  BBB Review #***** 
  Avis Case: 69076376
   
  Dear ******* *******,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Renters are expected to return the vehicle in the condition it was received in. If a car is returned to us with trash, pet hair, dirt of any kind, stains, odors, or other soilage residue that a customer leaves behind, a location will bill up to $450.00 to clean the car so that it can be rented again. We understand you may not agree with this policy, but this is the expense associated with restoring the car after your use as no there was no record found of any pre-existing conditions from the time you picked up the vehicle. 
  
  We are sorry to hear that you have been unsuccessful in reaching the return location directly. We do recommend submitting a lost item report at **************************************************. If found items are matched to the details of your report, you will be contacted directly to arrange recovery.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

  J. S.

  Date: 11/16/2024

  First of all, I filled out your form, plus stopped by the rental center, Called your manager MULTIPLE times, left messages, text messages and not ONE return call in a month. Hummmmm wonder who has it? I literally called when I was in the airport and told them where it was at and silence! Secondly, charging $150 for dirt from the wheel of my suitcase, really? Third, those pictures that your employee took are bogus. They plain out lied! I did not dirty that car. The first picture is blurry, clearly they put something on the floor to make it look dirty. I throughly go around the car and make sure it's clean, especially since my stethoscope was never returned to me. In regards to the smell, Your employee is a liar.....I don't smoke, I don't have a dog with me, I did not even have flatulence in that car. Clearly this is someone on your staff. I only have problems with your ****** location and clearly there is some problems going on there. I sat in that car for maybe 3 hours total in the time I had it. I have spoken to other Avis locations and even they say they only charge if it's extensive and the car needs detailed. Clearly, this car was not dirty and it is a way for your company to make money. I should never have to feel I have to take a million pictures because your employees are not telling the truth. I have gotten in many of your cars that were dirty and smelled. Why do I have to constantly watch my back with your company. Taking pictures before and after use. Will not be renting from ************** again.

• Review fromTara M

  Date: 11/07/2024

  1 star

  Tara M

  Date: 11/07/2024

  I recently rented a vehicle from the ****************** location. I requested a large SUV and expected to pay an estimated total of $2246.29. When I checked in at the airport the vehicle was not ready. I was given a smaller SUV but the rate was not adjusted. Additionally the vehicle was filthy and in need of an oil change. There were no other alternative vehicles. I called Avis and was informed that they couldnt tell me the adjusted rate until the vehicle had been returned. I let them know that I needed to extend the vehicle and asked if the rate would change for the extension and they said that it wouldnt, but that they couldnt tell me a new total. I was informed that I would have to call back to get a refund for the amount that I was overcharged. Avis ended up billing me $4043.97 for three weeks. They claimed that the first two weeks cost $1600 and then the third week was an additional $1400 and that after ten business days they would refund me the amount I overpayed but couldnt give me a new price breakdown or receipt with the new totals. I called customer service four times and spent close to an hour on the phone with them each time. I directly asked sales associates if the rate would change with an extension and what that would be and was ensured that the rate would not change. The fact that customer service **** cannot give a new total that reflects a rate change and cannot change a base rate until after a vehicle is returned is alarming. Why do I have to pay for a companies mistake? Why am I being charged for a vehicle that I never received?Why am I having to clean food off a a vehicle I have just rented? Why does the vehicle stink of cigarettes? The most insulting part is that part of their offer to apologize for this issues was a 25% off coupon ON MY NEXT RENTAL. This entire interaction screams of fraud and Im truly horrified that this business allows these practices.

  Avis Rent A Car

  Date: 11/09/2024

  BBB Review #*****
  Avis Case: 68373144 
   
  Dear ******* *********,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We are sorry to hear your experience with us has been less than positive. 
  
  We regret any misunderstanding regarding the extension charges. Rentals are extended at a daily rate as indicated on the rental contract in the Time and Mileage field. In this case, the additional daily rate was shown as $160.00 per day plus daily fees and taxes. 
  
  We apologize for not having your reserved vehicle available. We forecast vehicle availability based on how vehicles are scheduled to return. Several circumstances could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles. We do confirm that our **************** team has applied a refund of $1000.00 for the vehicle condition and change from a Full Size SUV to a Standard Elite SUV. This adjustment was issued on November 7th to the card on file. Please allow 3-5 days for this to reflect on your balance. You can recover the most current receipt information on ************************** under the Reservations menu by entering your last name and rental agreement number.
   
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromAlex J

  Date: 11/07/2024

  1 star

  Alex J

  Date: 11/07/2024

  Buyer beware. Worst rental car experience ever and Avis has terrible business practices. Rented a car from the *****************. Was "upgraded" without any notice of increased rate. Car had "bad smell" written on driver side window. As I started to drive, immediately noticed loud rumbling noise from the tires. Once at destination, inspected tires and noticed heavy wear and dry-rot. Documented with photos. During the return drive, right passenger tire blew out on the highway. Was told they could get me assistance in 2+ hours. Took **** to airport at a cost of $108 to make scheduled flight. Called the next day to file a complaint. Was told I would be refunded full amount and was refunded 3 business days later. Refund was processed, but then later on I was charged for 10 days of rental. Apparently this is when car was returned by ****************. Called again, was told I would only be refunded 8 days. Checked back after 10 business days. Refund was still not processed. In summary, not only did Avis put me at serious personal injury risk by renting me an unsafe car, they proceeded to charge me for extra days with no notification and are not honoring the initial refund commitment. I spent many hours trying to resolve with no resolution to date. I will never do business with Avis again.

  Avis Rent A Car

  Date: 11/09/2024

  BBB Review #*****
  Avis Case: 68507970
   
  Dear ******* *******,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Avis strives to provide a mechanically sound, well-maintained fleet, and your experience is not typical. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. We acknowledge the breakdown in communication between the roadside recovery and inventory managers.  Your feedback has been invaluable in identifying these issues, and we are actively working to prevent such occurrences in the future. 
  
  Our **************** team issued a refund of $755.28 on November 7th to your card on file. Please allow 3-5 days for this to reflect on your balance. You can also recover the most current receipt information on ************************** under the Reservations menu by entering your last name and rental agreement number.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

  Alex J

  Date: 11/18/2024

  Thank you for the reply, but your response is not authentic. As a follow up to this experience, I have also been charged a towing fee of $156. In summary, I was rented a car that was unsafe to drive and was subsequently charged for two days of rental fee ($120), a towing fee ($156) and had to pay for an **** ($108). This was more than a "disappointing experience".

• Review fromBarbara S

  Date: 11/05/2024

  1 star

  Barbara S

  Date: 11/05/2024

  Don't rent from Avis/Budget!!!We waited at the *************** for 1.5 hours to get a car. **************** had been so disrespectful to customers. They even said go somewhere else to get your car. We treated our guy with kindness and he admitted that he made the Customer prior to us, who was frustrated by tge wait and the mustreatment of a customer, walk to the otherside of the airport to get his car. They were ******* us through and it was sign here sign here next. My bad for trusting customer service to tell you the truth and trust them. Plus they never gave us the contract we just signed. They said we could pay $3.09 for a gallon of gas and we don't have to worry about filling it up. They will charge us for gallons till full. However, they are trying to charge us $48 plus tax for the gas when we returned it 3/4 full. Then he told us that if we get the toll package they will charge us for the tolls we use. However they are charging us $12.99 a day plus tax. We would have never got this because we were only using the care a couple days as we were going to Universal and staying on Universal property. I talked with customer service and they said you signed a contract. I asked to talk to a manager and she told me no they will tell you the same thing. You need to call ******* directly. So I did ask for a manager. He said he's transferring now. I held for about 18 minutes and was hung up on.Make sure you read everything and don't trust their customer service. Extremely dissatisfied and discussed.

  Avis Rent A Car

  Date: 11/06/2024

  BBB Review #***** 
  Budget Case: 68988496
   
  Dear ******* **********,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Based upon the information previously provided to our **************** team, we have adjusted your charges. A credit of $128.65 has been issued to your card on file on November 6th. The credit will post to the account within 3-5 days. We have e-mailed a copy of the amended receipt to you under separate cover for your reference. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.  
   
  Thank you for allowing us to assist you.
  
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromKatherine F

  Date: 11/05/2024

  1 star

  Katherine F

  Date: 11/05/2024

  I reserved a car from Avis picking up at the airport on 10/18/24. When I got there, they did not have the car i requested and I had them cancel the reservation at the desk. They were supposed to refund $140 within 7 business days. I called on 10/23/24 and was told it would be another 7 business days due to lack of documentation on their part. They were not showing it cancelled. I called on 10/30/24 and was told 3 business days as it was sent to the wrong department. I called on 11/5/24 and was told a refund was not requested and it would be another 7 business days. At this point it is theft and breach of contract. ***************** is no help and just continues to give me the run around and the same answer.

  Avis Rent A Car

  Date: 11/08/2024

  BBB Review #*****
  Avis Case: 68549194
   
  Dear ******* *******,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  We can certainly understand your frustration and concerns. We may occasionally come across a situation where a rental is not appropriately closed. Unfortunately, this is what appears to have happened in your case. Because our **************** team is only able to remotely confirm check-in errors, we will typically request details and documentation to confirm a discrepancy.
  
  We have forwarded your report to our BHM location so that we can make the local management team aware for their attention and handling. When the rental contract has been closed, a copy of the receipt will be made available to you. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromShania L

  Date: 11/05/2024

  1 star

  Shania L

  Date: 11/05/2024

  Will not refund my money for a shorten rental due to a catastrophic hurricane. First off, they didnt have a vehicle equivalent to what I had reserved, and never adjusted the price difference. When calling customer service Ive been screamed at, hung up on twice, no returned call from a manager, was to be issued a $300+ refund for all of their discrepancies and was never issued a *****! Ive called again 2 weeks past last phone call and was told their mistake they can issue me $72.45. All after they accused me through a third party of vehicle damages, once I explained I have photos and videos they closed out the accusation and was to send me a mail copy of closed claim and an email. Ive not received anything from them. I will NEVER rent from them again. This put bad memories into what was the most expensive and supposed to be magical vacation. Horrid experience.

  Avis Rent A Car

  Date: 11/07/2024

  BBB Review#: 35461
  Case: 68309047
  
  Dear ******* ********, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you booked and prepaid for 8 days with a pretax rate of $****** and the vehicle was kept for 4 days and 1 hour. Per the rental agreement provided at the start of the rental it did state that get the requested rate you did need to keep the vehicle a minimum of 99 hours and if not met would be charged $122.50 daily. Had you been billed the daily rate the charges would have been higher not lower, due to the early return we did discount the base rate from ****** down to $313.64. This resulted in a owed refund of $72.45 which was refunded on October 27th, ******************************** 9239.
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromneil c

  Date: 11/04/2024

  1 star

  neil c

  Date: 11/04/2024

  If you are smart you will stay clear of thrse idiots. Avis could careless about customer service. They **** rent anybody but avis.

  Avis Rent A Car

  Date: 11/06/2024

  BBB Review #*****
  Avis Case: 69007581
   
  Dear ******* **********,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at ************************************************************** and provide us the following information below, so we can investigate this matter further.
   
  Reservation Number;
  Rental Agreement Number;
  Renter's Name;
  Renter's Profile Number;
  Renter's Driver's License Number;
  ********************** Location;
  Exact Date/Year of Rental;
   
  We await your reply and look forward to assisting you in the future. 
  
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromDino C

  Date: 10/30/2024

  1 star

  Dino C

  Date: 10/30/2024

  THEY STOLE MY MONEY! Last August, 2023, as usual I had a pre-paid reservation with Avis through **********. I rent often for business in ***** going back the last 40 years. I went to pick up my car, I presented my reservation, they told me they didn't have the car I had reserved, but offered a replacement which I am used to-a much larger car than I needed. And, as usual they gave me papers to sign, customary, and also I had to give them my cc which is also customary in case I go over the time limit of the reserved rental. I was alone and the papers they gave me to sign was apparently a new rental which they charged an additional $700 ON TOP of my prepaid reservation with AutoEurope. IN GOOD CONSCIENCE, why would I rent a second car?? When I had a reservation already paid for in the adequate category! They defended their decision by saying I signed the contract which I thought was a part of my original reservation. THEY WOULD NOT REFUND MY MONEY! And, nor did my bank. -Dino

  Avis Rent A Car

  Date: 10/31/2024

  BBB Review #*****
  Avis Case: 61802980 
   
  Dear ******* *****,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Our apologies for not having your reserved vehicle available. We forecast vehicle availability based on how vehicles are scheduled to return. Several circumstances could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles.
   
  From our review of the reservation, we do confirm that you booked a Compact Manual Sedan from the **************************** on September 9th of 2023 at 8:30am to the *************************** on September 23rd of 2023 at 7:30pm. The rental was checked out on September 9th of 2023 at 10:09am with an Intermediate Automatic Sedan; coverages and services were accepted at the time of pick up as indicated on the signed rental agreement. The rental was in use through September 13th at 6:00pm and the rental was billed for 8 days of use including the upgrade cost, coverages and services cost, one-way fee, late fee, and associated tax. While we understand you may not agree with these findings, we do find your rental billing to be correct and no adjustments warranted for services received and billed.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromDesi Z

  Date: 10/30/2024

  1 star

  Desi Z

  Date: 10/30/2024

  I called bc I received an extra rental day as an apology bc the vehicle they gave me was completely saturated with smoke and they didnt have any other options. And when I tried to use the extra rental day on my next rental they told me my coupon was not available on this trip. Their customer service *** on the phone said sorry thats too bad and then hung up. Terrible service and lack of integrity.

  Avis Rent A Car

  Date: 10/31/2024

  BBB Review #*****
  Avis Case: 68046693 
   
  Dear ******* Zac,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. Reports such as yours are most appreciated since they help us target and correct areas of service which might be improved.
   
  Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Avis's usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
   
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.
   
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromSheri H

  Date: 10/30/2024

  1 star

  Sheri H

  Date: 10/30/2024

  we rented a car for September 28 -October 1st.There was a hurricane that came thru Asheville ************** and flooded the town and stopped all airplane traffic.I have been trying since September to get my miles back on my card which is ****** and a refund of $64.83 they always say we are waiting on a response back.The conformation is ******** .Please help me resolve this issue. Thank You, ***** ******

  Avis Rent A Car

  Date: 10/31/2024

  BBB Review #*****
  Avis Case: 68865046 
   
  Dear ******* ******,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at ************************************************************** and provide us the following information below, so we can investigate this matter further.
   
  Reservation Number (in format ********* -XX-9);
  Rental Agreement Number;
  Renter's Name (as listed on the reservation or rental agreement);
  Renter's Profile Number;
  Renter's Driver's License Number;
  ********************** Location(s);
  
  We await your reply and look forward to assisting you in the future. 
  
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator