Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

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  Avis Rent A Car

  1460 Route 22 Watchung, NJ 07060

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  Avis Rent A Car

  15 Transportation Way Boston, MA 02128

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  Avis Rent A Car

  162 Boardman St East Boston, MA 02128

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  Avis Rent A Car

  1988 Washington St Hanover, MA 02339

Review Details

• Review fromDonna S

  Date: 10/26/2024

  1 star

  Donna S

  Date: 10/26/2024

  I rarely do reviews unless I believe it might really help someone else. I would give a zero rating if I could. Avis will leave you stranded. My brother and I had a reservation to pick up a car at the ****************************** and I called the location 3 x's to make sure we understood everything we needed to know. This was after I called customer service and was given incorrect information. I do not have a drivers' license and he does not have a credit card. As a former Avis employee (25 yrs ago) I knew he could rent the car, but things change so I wanted to confirm. What I thought was confirmed and I was going to be able to change to my credit card upon return. I was also told that we would need to show proof of flights coming into and out of ******************. We thought we were set. When we went to the Avis counter we were refused a car. The agent ran a credit check on my brothers' debit card which had $12,000 on it and we were told it failed. ( I don't remember a credit check when I worked there but I called anyway to get all the details I needed) If any of the agents that I spoke to during any of the 3 previous calls had mentioned this we would have made other arrangements knowing that this might happen. This was the purpose of the 3 calls. Now we were stranded with no car in a city where we didn't know anyone , we were visiting the resting place of deceased relatives and wrapping up some business. We called customer service, they didn't care. All other car rental companies were sold out. They had no cars. The Magic City Classic as well as another big event was taking place. I couldn't believe Avis just left us like they did. Lucky for us we explained our plight to Miss V at ***** and she found us a car. They also ran a credit check and it was successful!!!! The rental cost $150.00 more than my Avis reservation because we had to take a premium car, but I was just glad to get a car. Thank you Miss V at *****.

  Avis Rent A Car

  Date: 10/29/2024

  BBB Review #*****
  Avis Case: 68801808 
   
  Dear ******* *****,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused and for any miscommunication on our part.
  
  At all airport locations, in addition to providing proof of incoming or departing flight information, renters that present a debit card for authorization will be subject to a credit check to determine and ensure credit worthiness before releasing the car to them. If the credit check is unsuccessful, we will require that a major credit card is presented for payment method. Regretfully, we cannot override this requirement; we are sorry this was not more clearly conveyed. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromJ. W.

  Date: 10/26/2024

  1 star

  J. W.

  Date: 10/26/2024

  Terrible experience with pay in advance option. I booked a car online and paid with my Amex card. Reservation confirmed and payment processed. When I arrived on time to pick up my car, I was told I had to provide same credit card I booked with. I provided the cc and agent told me it didnt match. Told me I couldnt rent the car and had to call customer service. In the meantime, I noticed I had booked using Apple Pay which was linked to my Amex card. Called customer service, was told I was out of luck and asked for a supervisor. Supervisor put me on hold several more minutes and then dropped my call. I called again and talked with another agent and was told they couldnt do anything. So I was in dire straits as the car rental service was closing and I wouldnt be able to get my reserved car. I spoke to the agent at the counter again and they said they were closing and Id have to find a car elsewhere. I then asked him if I could book my car. And what would it cost? It was over $100 more and I had NO CHOICE but to pay the extra fee and now have to see about getting my refund for original reservation. This is clearly a case of bait and switch. I couldve gotten a better rate at Enter[rise. Avis got me to book online, pay in advance, then rejected me at the counter for a reason thats THEIR FAULT! A glitch in the system that the agents cant override. Amazingly, the same thing happened to a woman in line before me because she used a debit card and they cant rent without the use of a credit card! She had to pay extra to rent the same car she reserved. The franchisee blames it on corporate. Says this happens all the time. THIS IS CLEARLY A SCAM.

  Avis Rent A Car

  Date: 10/29/2024

  BBB Review #*****
  Avis Case: 68736816 
   
  Dear ******* ******,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  For security purposes, we cannot accept a prepaid reservation if the card associated with the prepayment is not presented or in the renter's name. This is clarified in our Prepay terms from our website and we apologize if this was overlooked at the time of your booking. We are sorry that we are not able to make exception to this requirement.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

  J. W.

  Date: 11/05/2024

  I had the same Amex card with me that was used to prepay. I had proof the transaction had been confirmed. But your desk agent said it didnt match. That was untrue and it is clearly a tactic used to scam your customers. No help through corporate customer service, nor the desk agent. I was stuck having to pay an additional $100 to rebook as I had no choice. I needed the car as promised.

  J. W.

  Date: 11/09/2024

  I had the same Amex card with me that was used to prepay. I had proof the transaction had been confirmed. But your desk agent said it didnt match. That was untrue and it is clearly a tactic used to scam your customers. No help through corporate customer service, nor the desk agent. I was stuck having to pay an additional $100 to rebook as I had no choice. I needed the car as promised.

• Review fromPenny H

  Date: 10/25/2024

  1 star

  Penny H

  Date: 10/25/2024

  I never want to do business with Avis again. I thought my reservation was to pickup at **************, with a drop off at ***. When I went to pick up the car, the person helping me told me the reservation was set for roundtrip, to which I told her that was a mistake and that it should be one-way to ***. She said okay and then started typing I thought she was taking care of it. She asked me to put my card in the reader for the rental hold so I did, thinking she fixed my reservation. She did not, and I didnt realize until I was driving into ******** to drop off to which I called Avis because I wasnt given any drop off instructions or confirmations and the customer service people were so unhelpful! One person told me it would cost $960 ADDITIONAL to drop off in ********, another agent told me it would cost $1500 ADDITIONAL to drop off at ***! Everyone I spoke to basically told me their hands were tied, there was no supervisor on duty to help me and had an attitude of oh well. Do you know what I did? I drove 27 hours to ****** in a day and a half to return this car back to ******. This was such a terrible experience how does Avis customer people not have better communication or resources for assisting customers? Why did the agent at pickup not let me know she didnt adjust the reservation or give me the opportunity to create a new reservation?! Absolutely abysmal, I will never recommend Avis to anyone.

  Avis Rent A Car

  Date: 10/26/2024

  BBB Review #*****
  Avis Case: 68734608 
   
  Dear ******* Halcyon,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  From our review, we did confirm that you booked your reservation through ************************** and prepaid for use from the *************************************** (AUS) on September 30th to return to the same location on October 20th. Rates are subject to vehicle availability, distance to travel, and other factors including applied promotions or discounts. Unfortunately, a quote for round-trip travel may not be eligible for one-way use and the rate may change or a one-way fee may apply. We are sorry that the difference in cost for one-way use was not more optimal. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromPatriyiah Bradley

  Date: 10/25/2024

  1 star

  Patriyiah Bradley

  Date: 10/25/2024

  I rented a vehicle from the Avis/ Budget location in ********, ** on W. ************ 10/11/2024 and was originally supposed to return same day. I went into the app and did and extension and my account was charged $277. I then did another extension because I was not p***ared to return and was charged again $517. Then on 10/23 I was informed my a woman who named herself agent Green that my 2 charges were not processed correctly ( no fault on my end) and that they were escalating to police. This woman was rude and nasty when I had no idea what was going on. After contacting my bank (**************) *** stated Budget did not properly process on their end but again was no fault of mine. I advised agent Green where location and of vehicle was picked to be picked up as she said she would send some one to retrieve it. Yesterday I received a receipt for over $2000 with all these misc charges! Which caused my account to be significantly overdrawn!!! I agree to any original rental charges but nothing more than that. I actually would like to speak to someone in corporate because it was unprofessional and very frustrating.

  Avis Rent A Car

  Date: 10/26/2024

  BBB Review #*****
  Budget Case: 68667324
   
  Dear ******* *******,
   
  Avis and Budget value the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We do confirm that you reserved use to pick up at the ***************** location at 9:00am on October 11th and return to the same location by 5:30pm on October 11th and Loss Damage Waiver coverage was accepted at that time. The rental was approved extended use through October 20th. When the vehicle was not returned by October 20th, attempts were made to reach you with the phone number and email address on file and when those communications remained unanswered, our Loss Prevention team found it necessary to physically recover the vehicle. 
  
  As clarified in our terms of use, renters are responsible for the return of the vehicle as indicated on their rental agreement or upon our request and will be billed for any recovery expenses. As the vehicle was repossessed, this cost was included in the final charges as well as the daily charges, extension fees, late return fees, and associated tax.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

  Patriyiah Bradley

  Date: 11/02/2024

  I was only contacted 1 time which was the day I returned the vehicle. There was no multiple attempts to contact me. That is false.

• Review fromRalph L

  Date: 10/25/2024

  1 star

  Ralph L

  Date: 10/25/2024

  They charged me late fee even though I turned my car in on time. I will never rent with Avis Budget again if these situations keep happening.

  Avis Rent A Car

  Date: 10/26/2024

  BBB Review #*****
  Avis Case: 68698425
   
  Dear ******* ******,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We are sorry to hear about the check-in discrepancy and have filed a formal report to the ********************** Management team for further review for improvements. Our **************** team has confirmed the error and submitted for a refund of the fee, including tax. An updated receipt will be made available to you upon completion.  
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromK. L.

  Date: 10/22/2024

  1 star

  K. L.

  Date: 10/22/2024

  1 star is a generous review. I rented a car from Avis in June of this year and was charged for unreasonable damages. I opened a claim with the company and was never contacted about any updates with the claim and it took over 4 months for them to reach a decision. The decision ruled in favor of Avis obviously because why would they ever do anything otherwise. We were never notified of being charged until I saw it in my bank statement. The communication from the company was horrendous and even after looking at my documentation they stated the documentation wasnt the correct format and size which Im not sure why I was never contacted about that in the four months the claim was open. Once I finally received an invoice from the company it was in Italian and they would not help me to get it in English. Regardless of whether it was an international rental or not the company should be ashamed of their communication efforts and the quality of their rental cars. I will never be renting from them again and I hope others do the same.

  Avis Rent A Car

  Date: 10/23/2024

  BBB Review #*****
  Avis Case: 65818254 
   
  Dear ******* ******,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  At check in the agent at return does not inspect the vehicle for damage and/or cleanliness. The vehicle is sent to our maintenance team after each rental then inspected after it is returned and if the vehicle is found to have been damaged, it will be taken out of flee to be repaired. Once the vehicle has been repaired and can be returned to renting, the invoice for repairs is processed from the location to the corporate headquarters before being forwarded to the customer for notification of charges. This process can take up to 3 months between when the vehicle is returned and notification is received by the customer. All repairs are performed first for proper billing then you are notified of associated cost.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

  K. L.

  Date: 10/30/2024

  This response is the perfect example of why I will never recommend this company to anyone. The lack of communication and the inability to take accountability. I waited far longer than 3 months for this issue to resolve and unfortunately had to reach out each time to get information and was never informed willingly. The car was damaged before we received the rental and the damage was noted in the rental agreement and by the staff.

• Review fromJonathan S

  Date: 10/21/2024

  1 star

  Jonathan S

  Date: 10/21/2024

  Avis sold my husband a toll package when he arrived at *************** on 10/14/24 without disclosing to him that per the governors orders, due to the hurricanes that occurred, all tolls have been waived. Avis refused to refund my husband when he made them aware of this. Avis is taking advantage of people traveling to the ******* area during a natural disaster from out of state.

  Avis Rent A Car

  Date: 10/22/2024

  BBB Review #*****
  Avis Case: 68614951
   
  Dear ******* Sawn,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Toll service charges were waived for seven days from October 7th at 10:30am with tolls being reinstated on Monday, October 14, at noon. The rental for ******** **** was outside of that timeframe and is not eligible for the waiver.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
   
  Sincerely,
   
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromJohn J

  Date: 10/19/2024

  1 star
  Dropped off by an **** to pick up an **** Driver vehicle. Upon exiting the vehicle, a demonic woman/worker named ********, immediately began aggressively shouting at me that "I ain't got no cars." Her aggression and volatility was highly concerning. I remained calm and asked politely if she knew why **** would allow me to reserve a vehicle and drop me off on site if they did not have any vehicles? ******** angrily lashed out while beginning to walk away that she didn't know. I then asked if she knew if there was another Avis, she snapped back in a hostile fashion something about *********. Having been in management and in the service industry for some time, I advised her that she had no business speaking to anyone the way she was and asked for her name. She provided it while boasting that it was only her and a person named ***, that they were a franchise, that there was no ***** number that I could call. I asked if *** was present or had a phone number as her aggression apexed and proceeded to threaten to call the police on me for trying to pick up a rental and hold her accountable for her volatile conduct. She then stormed inside the building and I decided that I would just cancel the reservation. I stepped inside and meekly asked her how I could cancel the reservation and she yelled and charged past me that she was calling the cops. I never raised my tone of voice, I never presented any threat, I only wanted to pick up my vehicle and/or to get the pertinent information needed to make a decision from there. I quickly left the property and had to walk down a busy road, sit on the side of it, to wait for my wife to pick me up. I forgive her, but advise any and every **** Driver, to stay as far clear from this place as possible until she is terminated. I have contacted Avis, **** Driver Support, will involve all pertinent online review sites/services and am likely to file a non-emergency police report to document the instability and volatility of this individual.

• Review fromAlisha G

  Date: 10/19/2024

  1 star
  We picked up our rental car on October 18 at *****************, we started our drive from ********* to ***********, ************* when we got about 30 minutes outside the city and realize the air conditioning in the car was not working. I called customer service who assured me that I could stop at any Avis location and swap out the car we detoured to the closest Avis location and was told that they had no available vehicles. I called customer service back and they told me my best option was to return to *********, which wouldve caused us an additional two hour delay and exchange the vehicle **************** then help me set up a replacement vehicle at ***************************************, which was on our way, but due to traffic we were not able to pick up that car And still make the wedding event we needed to be at. When I called customer service back and told them I did not have time to stop at *******************************. I was assured that I could pick up a vehicle at a local *********** location on Saturday and just a call back Saturday morning. I called Saturday morning and was told that there were no vehicles available in *********** so my husband and I had to make a two hour round-trip drive to ******** ******* to exchange the Rental. Weve asked to extend our rental 4 hours and continue to get the run around. This whole experience has been awful.

• Review fromJennifer/Jeffrey C

  Date: 10/18/2024

  1 star
  We rented with Avis from *************************************. We were told they were not open late when calling Avis ***************** but when we arrived at the airport they were open at 11:45pm. So we had made arrangements to have a hotel room and ordered an **** when we landed. That was disappointing but we continued on our plan. We asked for a late checkout thinking we might be able to stay until noon to pick up our rental our reservation was at 1pm but the hotel only gave us until 11:30. We jumped into the hotel shuttle back to the Avis counter. Let them know we were there for our reservation and the lady who helped us was very nice. She checked us in and said our car was not ready yet so I asked when does the car need to be returned and she said your reservation time is 1pm. We sat down and waited for them to clean the car. At about 12:15pm the car was ready and off we went toward our next destination, ************ where we were to turn the car the next day. The return at the *********************************** went smoothly, so I thought. They told me to sign the pad in recognition of returning the car, I asked if everything was okay and the man said yes fine. The car was great and filled up to the right amount. I said great and signed. They never said they were charging us for returning the car late by one hour or that they were charging us for an additional day!! The charge we agreed to $117 was charged but then they charged us $178 too! We called Avis customer service and the lady told us we returned the car late so the charges we valid even though the agent in ******* told us the return time was 1pm. Never use them, they lie and will do anything to cheat you!