Business Profile
Truck Rentals
Budget Truck RentalHeadquarters
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Reviews
This profile includes reviews for Budget Truck Rental's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 142 Customer Reviews
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Review from[email protected]
Date: 08/24/2022
1 star[email protected]
Date: 08/24/2022
My experience is from a different angle my vehicle was totalled in an accident with a Budget rental truck who was 100% at fault going on a month now with no reparations.Budget Truck Rental
Date: 08/31/2022
Budget case# XXXXXXXX
Dear Mr. ********
Your e-mail referenced above to the BBB has been forwarded to our office for review and reply.
We have contacted the Claims Manager to investigate the issues you raised further. Their office will be contacting you directly with resolution. We apologize for any inconvenience this has caused. We appreciate your patience during this process.
Thank you for giving us the opportunity to intervene on your behalf.
Sincerely,
Budget Response CoordinatorReview fromMajik F
Date: 08/18/2022
1 starMajik F
Date: 08/18/2022
I rented a 16' budget truck for my big move from Arizona to Texas. I paid $2000 and shaved 10 years of my life because they almost killed me. The truck was NASTY. The floor was dirty, the passenger seat had this 10x10" yellow stain that wouldn't come off. The whole drive was about 1300 miles. I stopped at a gas station in the middle of nowhere 600 miles in and the truck wouldn't come on. I called customer service because I added insurance and 24/7 roadside assistance and they were helpful but super slow- I'm a woman in the middle of nowhere and you're gonna have me wait 1-1.5 hours just to get an ETA for dispatch.. when I paid extra for all these stupid add ons? Anyway, the mechanic comes and opens the hood, he takes a multimeter and checks the battery voltage, it had juice. 12v to be precise, so we knew it was something else, so he moves the wire insulator of the negative terminal and we were shocked to find it completely off the terminal. The positive wire was also loose. I've maintained commercial and private jets for 6+ years and so I'm aware of basic preventative maintenance; When you rent something, you check for dings and scuffs, tires, wheels and windshields but nobody pops up the hood and checks for loose battery terminals because that's something that should never be a problem! Don't ever rent a truck from Budget if you want to live.Budget Truck Rental
Date: 08/25/2022
Regarding the BBB mentioned above, please accept our apologies for any inconvenience you may have encountered with your rental.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further and find the best solution for you.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental.
Thank you for your help, and we're looking forward to hearing from you
Sincerely,
Response Coordinator
Budget Rental Inc.Review fromTerra K
Date: 08/08/2022
1 starTerra K
Date: 08/08/2022
IF I COULD LEAVE A NEGATIVE STAR REVIEW, 100% I WOULD.
I am in the customer service industry so I completely understand what should and what should not be done. This location and their front desk and Budget overall... complete GARBAGE! They rented me a truck that had a service completed the day prior to my arrival for a faulty Cadillac converter and an exhaust leak... as soon as I hit the freeway the day after I picked it up, I sat on the side of the road for SIX hours waiting for someone to help. It took three hours just to know if someone was going to try and help, I called to get a different truck and was told there were none available because it was the end of the month. I could rant on and on about the countless issues but to save time, understand, this is a nightmare save yourself do not rent Budget because it is the cheapest option. They will scam you and make it impossible to get a refund for what you're genuinely asking for AND they make you complete the transaction before you can even request someone to speak with you in regards to your experience because once you're complete, they look at that as you've used their services so they're not helping you. DO NOT USE BUDGET.Budget Truck Rental
Date: 08/12/2022
Case: ********
Dear Mr./Ms. *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointing experience such as this, we do show that our Customer Service did credit a total of $500.31 from your rental. As the rental was repaired and the move was completed we do feel the rental did have value and therefore would not offer a full credit. We do feel the issued credit is fair and reasonable and no other credits are owed.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromCarlisha C
Date: 08/08/2022
1 starCarlisha C
Date: 08/08/2022
I will never rent from budget EVER! First off I reserved a cargo van for 8/6, picking up the vehicle was ok, but the experience could've been better. Once we got the vehicle the passenger wiper didn't work, the vehicle was damaged badly, wrecked on the passenger sliding door! The door latch was hanging! Just terrible! Returned the vehicle with the fuel where it was when I picked it up. Yet I was asked was it on full. I responded no! I put the fuel back into the vehicle. At pick up I was charged $280 after the drop off they tried charging my card $406.70. When I called the location a rep advised me it was mileage. I told her no way possible at .79 cent a mile that meant I would have traveled 514 miles. She didn't have a response and told me to called customer service, well I called them and was on the phone over a hr and has been transferred to multiple depts. I was told the charge was for mileage and insurance. On my receipt the insurance was billed at 29.99 spoke with a rep she told me 35.99. I told her that's not possible our number isn't matching. So two days of rental and a travel mileage of 250 come to $686.70! Which isn't no where near bout right. They are some frauds and needs to be shut down. As I write this review I'm on the phone The rep told me she was adding the numbers. I can hear her texting I'm saying hello hello and she disconnects the line. Just rudeBudget Truck Rental
Date: 08/15/2022
Regarding the BBB mentioned above, please accept our apologies for any inconvenience you may have encountered with your rental.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further and find the best solution for you.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental.
Thank you for your help, and we're looking forward to hearing from you
Sincerely,
Response Coordinator
Budget Rental Inc.
Carlisha C
Date: 08/16/2022
my ref number is *************
I rented from budget at 9704 airline hwy Baton Rouge la 70816 (***) ******** veh no ******
My name is *************** .. how you cannot locate me in your system?Review fromRachel T
Date: 08/08/2022
1 starRachel T
Date: 08/08/2022
I have just left reviews for the Lawrence, Kansas and Colorado Springs, Colorado (Wayside Court) locations, because I was slapped with an additional $10 fee for returning my truck an evening early, after paying $735. It doesn't sound like a lot of money, but there was zero signage letting me know there would be the additional fee and the frat kid working at the Lawrence store did not care to review my contract with me as thoroughly as one might expect for driving a large, 16-foot vehicle across state lines. We lived 10 minutes away from the Lawrence location and it was after driving the truck off the lot and arriving home I realized the check engine light was on. I drove back to the store immediately, expecting a grand fix or a new truck, and the same frat kid tried to explain to me the check engine light came on due to the truck needing an oil change (this is very unlikely, as there is often a SEPARATE light for the oil). The same kid working the desk had zero idea how to hitch my car dolly to the truck - both of which were in sad shape to begin with, and that was before noticing the check engine light. I did shell out the extra for their roadside assistance, which, thankfully, because the kid did NOT issue me a new truck for my 8 to 9 hour drive to Colorado. Fast forward to seeing the additional $10 charge on my account. I had previously received a voicemail from the Wayside Court Colorado Springs location letting me know I'd missed including my damage inspection sheet with my paperwork I'd dropped off the night before (again, a night before the truck was due back). In this voicemail? Zero mention of the additional $10 I was to be charged. There was no sign posted above their mail afterhours drop slot. I called the morning of August 8, 2022 and likely talked to the same representative (*******?), only to be met with the unhelpful "It's in your contract". She told me to call them to give my feedback. Great, except I'd previously been routed via phone to ATLANTA.Budget Truck Rental
Date: 08/12/2022
Case: ********
Dear Mr./Ms. ********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Based upon the information you provided and the findings of our internal investigation, we have refunded the additional fee billed on the rental. A credit of $10.00 has been issued to the account on file. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromBradley H
Date: 08/06/2022
1 starBradley H
Date: 08/06/2022
absolutely terrible! First of all, i had to drive 85 miles out of my way to pick up the truck because they refused to transfer the truck closer to my pickup location... Second, the truck was unsafe to drive! When the tow truck drive arrived he lifted the front end up and the drivers tire folded in because the ball joint and control arm were separated because they were so bad, the tow truck driver says i'm surprised your tire didn't fall off before the transmission went out! The customer service rep told me i shouldn't have drove it 667 miles then... WELL I WASNT AWARE I NEEDED TO GET IT INSPECTED BEFORE I DROVE THE **** THING!! NEVER AGAIN WILL I RENT FROM BUDGET!!! they costed me so much money because there wasn't even 1 thing mechanically sound about it so it used twice as much gas as the ****** truck did, when i was towing my jeep behind the ******! TERRIBLE TERRIBLE TERRIBLE!Budget Truck Rental
Date: 08/11/2022
Regarding the BBB, as mentioned above complaint, thank you for allowing us to address your concerns.
Budget Truck values our relationship with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Based on the information you provided and the findings of our internal investigation, we understand that you have already contacted Customer Service, and a 25% discount was issued back to ********** on 8/6/22. We know you are dissatisfied with the Customer Service resolution and would like a satisfying remedy. To resolve this matter fairly, we will increase the offer to 50% and refund you the remaining balance of $85.00, making the total compensation $170.00. We believe this additional credit represents a reasonable resolution to this matter. Please allow the extra credit to post to the same credit card within 5-7 business days.
We apologize for the inconvenience this matter has caused. Accordingly, we are closing our case file.
Sincerely,
Avis Budget Group
Response CoordinatorReview fromCynthia E
Date: 07/28/2022
1 starHorrible service filthy dirty truck, loud, check engine light on, broken hand truck. Horrible headquarters called 6 times still no progress. Charged me 330. Nasty service guy. Trucks need to be cleaned and sanitized. False advertising never drove a truck so loud. I recommend for people to never use this rental company. Used it on 7/26/22 in stratford nj 08084 returned it on 7/27/22. Drove it 74 miles . Got pictures to show how dirty the inside was. Then they charge you 49 for insurance.Review fromAlyson K
Date: 07/25/2022
1 starAlyson K
Date: 07/25/2022
Rented and picked up a truck on a Friday morning. My house was closing the following Tuesday so I had the weekend to move out. Picked up the truck and on the way home drove through some light rain. The windshield wipers did not work. The forecast was calling or heavy rain that weekend so I called Budget to see about a different truck or if they could fix the wipers. Thought it might just be a simple fuse. They sent someone out that afternoon then told us they could not fix it, they would have a tow company come get it. They also told me they had no other trucks available but they could get me one on Monday. That was too late. I ended up with no truck and had to rent a storage unit locally to put my stuff in to at least get it out of my house for the new owners. I was told Budget would refund my rental due to not being able to use the truck. It has been 3 months and I still have not received my refund. I keep getting the run around, that they have to contact the roadside assistance and have them release something so I can get my refund and I need to call back in 48 hours to request my refund. I do not have time to call back in 48 hours and when I do remember to call back I am told the same thing. I am currently on hold right now and what has been a 78 minute call, mostly on hold for a supervisor because I refuse to call back in 48 hours again. At this point I feel I am owed more than the $160 rental fee for all the time I have wasted on the phone and the storage building I had to rent.Budget Truck Rental
Date: 08/08/2022
Case: XXXXXXXX
Dear Mr./Ms. *******
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Phone Number;
Thank you for giving us this opportunity to be of assistance to you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromWilliam H
Date: 07/23/2022
1 starWilliam H
Date: 07/23/2022
Never again! Never will I do business with this company. I picked the truck up in Lewisville tx Sunday, truck made it to Albuquerque nm and the truck was deemed by mechanic through roadside assistance unsafe to drive due to exhaust leak and a hole in the catalytic convertor. Waited 4 days for a a replacement. Had random *** movers move my stuff to another truck, left Friday morning and the truck made it to Ogden Utah and threw on a check engine light for a faulty issue with.. wait for it catalytic convertor. Waiting for another truck! I'm heading to Oregon to start a new job and was suppose to there on Friday customer service doesn't care road side assistance makes me wait and all they say is sorry! for your safety and sake go with ***** go with any one else! budget doesn't take care of there customers. This is just a move that's messing up it's my life my bread and butter.Budget Truck Rental
Date: 07/26/2022
Case: ********
Dear Mr./Ms. *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointing experience such as this, if you will contact us our Customer Service at ************** once the truck has been returned we will be more than happy to review your rental for possible compensation.
Thank you for giving us this opportunity to be of assistance to you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorWilliam H
Date: 07/27/2022
As you guys stated I have contacted budget truck rental there are not helping there not paying for my hotel only half and and offered 109$ for the inconvenience i think I need to lawyer upBudget Truck Rental
Date: 08/02/2022
Case: ********
Dear Mr./Ms. *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Please send us the receipts for your expenses during the breakdown to review for possible reimbursement, this would be things like your hotel and food. Once we have the receipts we are happy to review the rental charges additionally for possible compensation. Please sent the receipts to ***************************** and reference your above case number for review.
Thank you for giving us this opportunity to be of assistance to you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromSarah H
Date: 07/20/2022
1 starI only wish i had reviewed the BBB site BEFORE I rented from Budget. My husband who is a cancer patient and I made a reservation in May/Bridgewater NJ to move to Va. Reservation # ******** quoted a price of $822.00 On June 18th we went to Bridgewater to pick up our reserved truck and gave the owner/franchise person our credit card and were told that the truck would cost us over $3,000.00? Even though we had a quoted & printed reservation of $822.00. I asked him why and he said that due to us moving out of state huh? I then took my credit card back and they refused to honor the reservation that I had made and had in writing. I have contacted Budget and they basically said "too bad,so sad". This left us scrambling to find another rental company. DO NOT RENT from BUDGET they have sketchy business practices to say the least, not to mention the way they have treated 2 senior citizens.
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