Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Midea 50 pint dehumidifier with built in pump(because I'm disabled)was purchased around 2 years ago and registered. Unfortunately the pump has ceased to operate. I emailed the company and opened a complaint. The company responded by saying that they will do nothing to help in the situation. Case#********* opened with Midea

  Business Response

  Date: 06/19/2023

  Hello *******,
  Thank you for contacting us regarding the situation with your dehumidifier.  Based on the information you've provided, in conjunction with what we have in our system, we will need some additional information.  As it stands, the product would be outside of it's manufactures warranty by the products serial number.  If you can provide a copy of the purchase receipt, we can update the purchase date and provide warranty accommodations if it is within it's manufactures warranty.  Regrettably, without that information we would not be able to provide any warranty accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My stove door shattered. They weren't going to cover it and then they offered to cover it and they said the part would be here in June and this was back in March when it first happened. So I contacted them June and now they're telling me I won't be able to get the part until August. So I'm wondering if the only reason they said they're going to fix the problem is because they're going to keep telling me that the part is not available. Like I said they told me it would be available in June and now they're telling me not until August. What's going to happen when August comes? I paid $1500 on a brand new stove and can't use the oven now. It'll be around 6 months in August that I can't use my oven.

  Business Response

  Date: 06/19/2023

  Hello ******,
  The information in our system shows that an in-store exchange authorization (RGA) has been submitted and approved for you due to the part still not being available.  This authorization paperwork should have been sent to you and the retailer directly.  If you still have not received the paperwork please contact either the retailer or our customer service department for additional assistance.  Thank you for your time.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My stove door shattered. They weren't going to cover it and then they offered to cover it and they said the part would be here in June and this was back in March when it first happened. So I contacted them June and now they're telling me I won't be able to get the part until August. So I'm wondering if the only reason they said they're going to fix the problem is because they're going to keep telling me that the part is not available. Like I said they told me it would be available in June and now they're telling me not until August. What's going to happen when August comes?

  Business Response

  Date: 06/19/2023

  Hello ******,
  You have been provided with an in-store exchange authorization to resolve the situation due to the part still not being available.  Thank you for your time.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an in wall a/c unit on Aug, 15, 2021 for $309.94. This unit has a limited two year warranty. I called Midea (Pelonis warranty holder) on May 15, 2023 to file a claim. I provided a copy of the receipt, business card of the business purchased a (***************), and photo of the serial number. I was advised by the customer service rep that they will issue an exchange ticket and contact the place to see how they will handle it. On May 22, 2023 I called Midea customer service and was told that they can not move forward with an exchange as they were unable to contact the place of business. A refund can not be issued unless I can produce a receipt that shows the item name on the receipt. The receipt I provided only has a department number on it. I advised that I can not produce a receipt that included that. I spoke with a supervisor, *********, who advise the same and said there is nothing that can be done until I produce a receipt with the item listed on it. Again, I cannot make a that happen. I asked to be transferred to a manger but was told without a doubt that she is the highest level and she reports to no one. I begged to differ because we all report to someone in the end. Here nor there .. I purchased an item and within the warranty time frame the item is not working, there should be a work around in these type of instances where the receipt is not as detailed as they like. At first I wanted a new Pelonis a/c unit, but after this experience I would just like a refund and purchase a different brand. On May 22, 2023 - I contacted ***************, I asked their hour of operations and if they handle exchanges - they advised that Midea should contact them to discuss. I called Midea back - asked to speak with *********, the supervisor, to pass on the information and was told she is unavailable and will call me back. I relayed the info on but I do not think it was noted to my account nor do I think I will be getting a call back.

  Business Response

  Date: 05/30/2023

  Hello *******,
  Thank you for contacting us regarding the situation you're experiencing with your air conditioner.  Based on the information you've provided, in conjunction with what we have in our system, the product would not carry a manufactures warranty due to the fact that it was purchased from a liquidation warehouse / company. Our warranty coverage is not transferrable through non-authorized resellers or third party vendors.  This is the reason an exchange through the retailer could not be processed nor could a refund be provided.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Customer Answer

  Date: 05/31/2023

  
  Complaint: 20091375
  
  I am rejecting this response because: I was NEVER told or informed that the warranty was not in affect because of where it was purchased.

  I was originally told that I could receive an exchange and that my warranty was in fact valid and in affect. Since they could not get in touch the company they were looking for a detailed receipt to issue a refund. I advised that I could not produce one. Again there should be work around for instances like this. 
  

  I have been mislead by the numerous people I have spoken with over the course of the week leading up to this compliant. I was not once told that the warranty could not being honored because of where it was purchased. 

  Regards,
  
  ***********************

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new washer 9 months ago, and the washer broke Sunday evening. The washer is under warranty. I called Meida to schedule a service call and was advised that they will submit a ticket for approval which can take around 48 business hours, and once that's approved then the ticket will be sent to the service department and it can take them up to three business days to call to schedule a service visit. This is a ridiculously long process and asked to speak to a supervisor and was advised that the ticket is submitted and he doesn't have to transfer me. I did ask again to be transferred to a supervisor and was put on hold and advised that a supervisor wasn't available. I did ask if a supervisor would be calling me back and the agent stated that they should be calling me back by the end of the day and he then hung up on me. I would like my washer to to be fixed in a timely manner.

  Business Response

  Date: 05/23/2023

  Hello *****,
  Thank you for contacting us about the situation your experiencing and getting service setup/scheduled. Based on the information provided here we were unable to locate any transactions regarding your unit.  If you can provide us with either a transaction number or the information you utilized when contacting us and setting up service we will look into the situation further for you.  Regarding the information you listed pertaining to the turn-around-time provided, once the service request goes into the system we allow time for the service center it's been assigned to the opportunity to accept or decline the opportunity based on their availability. If accepted, the authorized service center will contact you directly to arrange a service date and time.  If the request is not accepted, additional attempts are made to locate an authorized service center in your area before going to additional warranty accommodation options.  Regrettably, we do not have the ability to schedule same day service or expedite the service turn-around-time.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a *************** refrigerator for my Daugther July of 2022 for college. April 2023 it stop cooling. We purchased a extended warranty with this product however due to the fact that its less than 1 year old the insurance company advised me to reach out to the Manufacturer so on April 10, 2023 I did so spoke with a rep that asked me for the address where the refrigerator was located gave her my daughter college address the rep never stated it would be a check mailed well I was thinking the funds would be deposited into the account which it came out of after a week of no funds being deposited I reached back out to Midea only to find out they mailed a check to my daughter school after being livid I called back on April 24 to provide my home address and was told it should take ***** business days. Still today May 19,2023 I have yet to receive a check and my child has been affected because now we have to spend money on fast food every day because the cafe close at 5. The customer service team, supervisor and upper management dont seem to care and continuously tell me how they will call me back but never do and the latest Ive been told is although this issue has been going on since April the 10th theres nothing anyone can do for me just continue to wait, mean while we are being inconvenienced and having to spend more out of pocket money while this issue is no fault of my own. I would advise this company to go back and listen to ALL calls because theres no way a company as large as this should treat there customers like this. I refuse to buy another refrigerator when there is a manufacturer warranty that should be effective. I am going to contact a lawyer because of the pain and suffering we have experienced. I continuously call only to get the same supervisors that has not helped and my daughter still does not have a refrigerator also when asked for the corporate information Im told they arent allowed to give out this information. Im over calling and begging this company to do whats right.

  Business Response

  Date: 05/22/2023

  Hello ******,
  Thank you for contacting us regarding the situation you've experienced with the refrigerator and customer service experience.  Based on the information you've provided, in conjunction with what we have in our system, per your request a replacement refund check has been submitted and is being processed with expedited shipping as of 5/19/23. An additional request for an update and tracking information, if available, has been made to the refund department.  Regrettably, we do not offer compensation for downtime of the product and the turn-around-times provided to you for the approval, processing if approved, and shipping of the refund is a standard timeframe.  Again, we apologize for any inconvenience this situation may have caused. Thank you for your time.

  Customer Answer

  Date: 05/22/2023

  
  Complaint: 20080721
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Midea dehumidifier from ************************** September 2021. Model MAD50PS1WBL Serial number **********************. **** worked fine for 2 months and unplugged for the winter. Turned unit on in May of 2022. August 2022 unit accumulated 1/2" of ice on the filter several times. Unit was removing humidity from the area. Auto defrost did not work. Had to turn unit off and manually defrost the ice. Used the unit for approximately 5 months and unplugged for the winter. Turned unit on in May 2023 and would not remove any humidity. At that point the unit had been used a total of approximately 7-8 months prior to it becoming inoperable. Called the company and was asked to email a picture of the model and serial numbers which I did. After waiting several days I called the company customer service department and they told me to turn the unit on and call them back in 15 minutes. When I called back at the requested time I told them the unit was not removing humidity. They informed me that because the 1 year warranty had expired there was nothing they could do to resolve my problem. Although I had the unit longer than the warranty period I only got a total of 8 months use from it.

  Business Response

  Date: 05/22/2023

  Hello ******,
  Thank you for contacting us regarding the situation you're experiencing with the dehumidifier. Based on the information you've provided, in conjunction with what we have in our system, the resolution provided to you is correct.  Regrettably, due to the unit being outside of the manufactures warranty, we will no be able t provide any accommodations.  Thank you for your time.

  Business Response

  Date: 05/22/2023

  Hello ******,
  Thank you for contacting us regarding the situation you're experiencing with the dehumidifier. Based on the information you've provided, in conjunction with what we have in our system, the resolution provided to you is correct.  Regrettably, due to the unit being outside of the manufactures warranty, we will no be able t provide any accommodations.  Thank you for your time.

  Business Response

  Date: 05/22/2023

  Hello ******,
  Thank you for contacting us regarding the situation you're experiencing with the dehumidifier. Based on the information you've provided, in conjunction with what we have in our system, the resolution provided to you is correct.  Regrettably, due to the unit being outside of the manufactures warranty, we will no be able t provide any accommodations.  Thank you for your time.

  Customer Answer

  Date: 05/22/2023

  
  Complaint: 20075464
  
  I am rejecting this response because:
  
  I spent almost $200.00 on your dehumidifier only to get 8 months of actual use not including 2 months of a very large accumulation of ice on the rear of the unit. And although the warranty has expired the dehumidifier failed after a very short amount of time and I expect a remedy from Midea.
  
  Regards,
  
  *******************************

  Business Response

  Date: 05/25/2023

  Hello ******,
  the warranty is a standard manufactures warranty based on time of ownership, not the amount of time the product is in use.  Although we understand your frustration and expectation, regrettably, there are no accommodations we can provide for you. Again, we apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a tabletop fan from ******* in 2013. *** fan was manufactured by Midea Corp. And is a Hawaiian Breeze brand. *** fan has a lifetime warranty. *** first week of February this year the fan started slowing down then made a grinding/sparking sound. I reached out to the company from the number on the warranty but it had changed. So I contacted the company online and was given the new number. This is the number ***********. When I called the representative gave me an email so I could send the warranty information to them. I did so and waited almost 2 weeks without a response. I reached out to the company again and was told the email was sent but they were going to send a different one. I received the email a week later and submitted the information. *** first week of March I called back because I hadn't heard anything and was told the information was sent to the company and they were waiting for a response. I called several more times and was told the same thing. March 27th I called back and was transferred to a rep. *** reps name was ********* and I was told they no longer honor Lifetime Warranties and that there was nothing she could do. She also would not let me speak to anyone else. I just want the fan repaired as it was $170 fan because of the warranty.

  Business Response

  Date: 06/01/2023

  Hello ********,
  Thank you for contacting us regarding the situation you're experiencing with your fan.  Based on the information you've provided, in conjunction with what we have in our system, we would not be able to honor the warranty due to the fact that the unit was sold as an OEM product.  This means that although it was manufactured by Midea, outside of the usual limited one year parts and labor manufactures warranty, Midea would not be responsible for any additional warranty the product may or may not carry.  We would have to refer you back to the original place of purchase for any and all potential assistance.  We do apologize for any inconvenience this situation might have caused.  Thank you for your time.

  Customer Answer

  Date: 06/01/2023

  
  Complaint: 19953085
  
  I am rejecting this response because: Midea had replaced the fan barring in 2016. It is Midea who honors this warranty. This is the second time that I've had to use you. Also the warranty is from a legal dispute through Midea. 
  
  
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Eureka hand vacuum a while back and within a short period, had issues with the vacuum and filed a warranty claim. This wasnt a major problem at the time because I understand some products have issues and thats why there is a warranty claim process. However, now after about 2 years, the replacement hand held vacuum now does not work. This vacuum is used maybe ***** times a year and I am shocked at the poor quality of product, especially given the price.

  Business Response

  Date: 05/22/2023

  Hello *****,
  Thank you for contacting us regarding the situation you've experienced with the vacuum. We appreciate your valued feedback and will utilize it towards our product testing and improvements.  Regrettably, as you stated, the product is outside of it's manufactures warranty so there are no available accommodations that can be provided.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Customer Answer

  Date: 05/22/2023

  
  Complaint: 19984852
  
  I am rejecting this response because: they havent tried to resolve the issue.
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty states they will service the appliance. They will not.They want to refund.It is going to cost me labor to remove repurchase and reinstall. Costing me money and time. I want reimbursed for labor.T

  Business Response

  Date: 05/08/2023

  Hello ****,
  Thank you for contacting us regarding the situation with your window air conditioner. Based on the information you've provided, in conjunction with what we have in our system, the resolution of a refund would be the only available option.  Regrettably, due tot he fact that installation is not covered under the manufactures warranty, we would not be able to ***** your request of covering those charges.  We do apologize for any inconvenience this situation may have caused.  Than you for your time.