Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22, 2021 I purchased Midea Dehumidifier Model MAD50PS1WBL, Seriel #***C5899101132502N5845. On July 31, 2023 the unit stopped working. I troubleshooted according to the User Manual but was unsuccessful at resolving the problem. I contacted the Midea *********************** and they informed me the unit's 1-year warranty had expired and I was to take it to a service center for diagnosis and/or repair at my own expense. The diagnosis confirmed the compressor was defective and had failed prematurely. Midea refused any further assistance to correct the poor quality of their product.

  Business Response

  Date: 08/17/2023

  Hi *******, 

  Thank you for reaching out. We are very sorry about the issues you've had with your Midea dehumidifier. 

  We have reviewed your case, and understand that your unit was purchased in August 2021. This model carries a 1 year warranty. Because we are near one full calendar year past your product's warranty expiration, we will not be able to offer a return/exchange for your unit. 

  Again, we are very sorry for this inconvenience. 

  Best,
  Midea

  Customer Answer

  Date: 08/18/2023

  
  Complaint: 20474878
  
  I am rejecting this response because: despite the 1 year warranty which I was well aware of, this dehumidifier's compressor failed prematurely shortly after the warranty period expired. The product's quality is substandard. 
  
  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought and owned a Midea washer and dryer from Lowes. It overflowed itself 5 months after buying it. The water destroyed our laundry room and went through the ceiling of our living room. We had a water restoration company come to assist to dry it. When I called Midea customer service, they agreed to pay for the damages. I exchanged emails with ***************************** (with Product Liability) giving her all of the required documents and pictures in order to get payment for the damages, she emailed me back verifying she received them. Since then, I have attempted to email her 7 times over the course of 4 weeks with no response. I have called the customer service line and their supervisors no less than 10 times trying to get someone to help me get in touch with her or her manager and they repeatedly tell me that there is no one above her and she has no manager I can be directed to. They have escalated the case multiple times by trying to email her without success. They said at this point, there is nothing they can do except for wait for her to email me back. She has no phone number to contact her with. I have also tried to call the main corporate number and gotten only voice mail. I am at a loss, I have the water restoration company calling and wanting payment for the $5500 charge. We still have a hole in our ceiling and no laundry room floor. I just want some communication and be reassured that this matter will be resolved ASAP. I have told the **************** line that I was contacting the BBB and they said okay, there is no other way for them to help me. I am sharing my Case #, from when I first called to report the overflow. I have every email saved from them, but did not print. They should have every phone call documented.Case # CE *********

  Business Response

  Date: 08/17/2023

  Hi ****, 

  Thank you for reaching out and bringing this to our attention. We're very sorry about the issues you've had with your Midea washer and with your claim you've filed. We have passed this note along to our team, and requested someone follow up as quickly as possible. 

  Again, our apologies for any inconvenience, and thank you so much for your patience and cooperation as we work to have your claim resolved. 

  Best,
  Midea

  Customer Answer

  Date: 08/17/2023

  
  Complaint: 20474365
  
  I am rejecting this response because:

  After reaching out multiple times and told over an over again that someone would be in touch and something would be done, nothing has been done.  I have not received communication as of yet and do not want this claim closed until resolution is reached with Midea.  This answer feels like a canned response and not one directed at my situation. Also, I have still not heard directly from anyone.

  Regards,
  
  *****************

  Business Response

  Date: 08/18/2023

  Hi ****, 

  We've received confirmation that you had spoken with a member of our team, ******, earlier today. You can expect to receive an additional update by Tuesday afternoon, if not earlier. 

  We appreciate your patience and understand as we work to have your claim resolved. 

  Best,
  Midea

  Customer Answer

  Date: 08/25/2023

  
  Complaint: 20474365
  
  I am rejecting this response because:
  
  I did hear from them once this week, but no resolution was offered.  I was told they were waiting on someone to get back to them.  That is not acceptable.  
  
  Regards,
  
  *****************

  Business Response

  Date: 09/11/2023

  Hi ****, 

  Thank you for following up. Our records show that Midea has agreed to pay an amount that you have approved, and that you have provided a signed release form confirming the payment amount. ****** has provided a time frame of when you can expect your check to be delivered. 

  Let us know if there is anything else we can help you with at this time. 
  

  Best,
  Midea

  Customer Answer

  Date: 09/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you very much for your help!!

  
  Regards,
  
  *****************

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The unit dehumidifier unit is malfunctioning. I registered it when purchased however that is apparently an exercise for the buyer to feel good only as support neither checks the registration or even cares if you register it. To get any help all I get is support telling me I need to produce a receipt. That is why I registered it, so I wouldn't need to keep the piece of paper . Further more, I get an agent who is not fluent in English and wont get me a supervisor. NEVER buying from this company again.

  Business Response

  Date: 08/15/2023

  Hello ****,
  Thank you for informing us about the situation you're experiencing with the dehumidifier.  Based on the information you've provided, in conjunction with what we have in our system, the documentation requested is required to confirm the warranty status of the product.  Registering the product does help but does not confirm warranty status unless the requested documentation or images of the documentation were uploaded to your registration.  If that information is not attached to the registration, a copy of the original purchase receipt is required to confirm warranty status if the product is outside of the manufactures warranty by the date of manufacture which is determined by the products serial number.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dehumidifier model MAD50P1ZWS from this company that stopped working before it was even 2 years old. It was only used for a few months during the *******. A product that you spend almost 200 dollars on should last more then 1 year. They would not back their product up at all. From other reviews i have seen it appears as though this is a common issue that their dehumidifiers only last a year or so. They should not be able to sell them if they know they only last long enough to barely get over the warranty period. Very poor business model.

  Business Response

  Date: 08/10/2023

  Hello ******,
  Thank you for contacting us regarding the situation with the dehumidifier.  Based on the information you've provided, in conjunction with what we have in our system, the information you received is correct.  Due to the fact that the product is outside of its manufactures warranty and there are no known issues with this product, regrettably, we will not be able to provide you with any warranty accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a dehumidifier (Midea ***** Sq. ********** Star Certified Dehumidifier With Pump Included 50 Pint - Ideal For ********** ************** Sized Rooms, And Bathrooms) on Amazon in February 2022 (Order # ***-6924403-0395463) and didn't setup until a new sump pump was installed in basement to accommodate a dehumidifier. Was told by Amazon that we went past the period for a refund or return. We attempted to contact the manufacturer several times to no avail. Lodged a complaint with Amazon and posted a negative review. The unit doesn't drain properly (Gravity Drain) so we began using the bucket to empty it on a regular basis. I am a senior citizen and carrying the bucket up the steep basement stairs filled with water is not optima for someone my age. Eventually I decided to disconnect the garden hose gravity drain an start using the internal and less energy efficient electric pump. This too does not work correctly and the tank is still filling up causing me to have to carry the bucket up an down the stairs. I have come to the end of my patience with this purchase and I feel like I have been taken advantage of and neglected by the company. What can be done to replace this item with a working unit, a replacement unit, a different newer model unit or a refund in full so that I might purchase a working dehumidifier from a different company.

  Business Response

  Date: 08/08/2023

  Hello *******,
  Thank you for contacting us regarding the situation you're experiencing with the dehumidifier.  Based on the information you provided we were unable to locate any contact history in our system.  Please contact our customer service department directly at ************ for assistance.  Regrettably, we are unable to provide any assistance or warranty resolutions without additional information which will be obtained by our customer service department.  We do apologize for any inconvenience this situation may have caused you.  Thank you for your time.

  Customer Answer

  Date: 08/08/2023

  
  Complaint: 20437072
  
  I am rejecting this response because:

  You asked me to contact customer service. They offered no assistance and gave me the runaround AGAIN.
  
  Regards,
  
  *************************

  Business Response

  Date: 08/10/2023

  Hello *******,
  Based on the information you've provided and the lack of information in our system, regrettably we would not be able to provide any accommodations due to the unit being outside of it's manufactures warranty and this product having no known issues.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Air conditioner was bought as it's the hottest summer on record; was setup, and died within about 3 weeks. Put in a request to get it fixed, no communication is over 2 weeks.

  Business Response

  Date: 07/17/2023

  Hi ****, 

  Thank you for reaching out and brining this to our attention. We are terribly sorry about the issues with your air conditioner and for your experience with our customer support team. We will bring this to our team and make sure an agent follows up with you as soon as possible. 

  You can expect to to hear from a customer support agent shortly, who will help move your case forward as quickly and easily as possible. 

  Again, we are very sorry the inconvenience. 

  Best,
  Midea

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, 2022 I purchased a Eureka Cordless Vacuum Cleaner Model # NEC101. It is warranteed for 1 year. It is making a loud whinning noise and I call them to find out why and make a repair. They said they would send me an email to fill out and send them the sales receipt and a 15 second recording of the noise.After 4 phone calls, they have not sent me anything and I gave them 2 emails to try.I want them to honor this warranty. My case # with the phone calls to them is #*********. I called them the first time on July 11, 2023.Their phone number is ************. **********************************************

  Business Response

  Date: 07/14/2023

  Hi *****, 

  Thank you for reaching out. Our apologies for the inconvenience, as well as for any miscommunication. Our records show that our team have attempted to email ********************* our email may have ended ** in your spam or junk folder. 

  We notice that you've listed a different email when filing this complaint, so we will have a representative attempt to email that email address this time. You should expect to hear from us shortly. 

  Best,
  Midea

  Customer Answer

  Date: 07/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  

  com[laint # ******** has NOT been resolved yet.  

   

  I didn't received an email asking if it has been resolved.

  
  
  Regards,
  
  ***********************

  Business Response

  Date: 07/28/2023

  Hello *****,
  Thank you for contacting us.  Based on the information we have on file, a refund check was mailed out to you on 7.24.23.  We apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a GE refrigerator, but when I went to attched the front handles--ther were no screws to complete the task. Instead of taking the refrigerator back, I purchased screws three separate times from Amazon, GE appliances website, etc. To no avail--none of the screws worked and still cannot attach the handles to use the refrigerator. I have included the model number of the refrigerator Midea MODEL: MRQ22D7AST. I just need four (4) screws to attach the handles.

  Business Response

  Date: 06/27/2023

  Hello ****,
  Thank you for contacting us regarding the situation your experiencing with the installation of the handles.  Based on the information provided, we were unable to locate any information in our systems pertaining to your situation.  If you can contact our customer service department and provide them with images of the unit and the handle, we will be more than happy to see if there is any assistance we can provided.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new refrigerator in September 2022. The price was $2500.00. In April the upper ice maker stopped working and an F5 error code began flashing and the refrigerator started beeping. We called Midea customer service and explained the problem and also sent an email. This has been going on since late April/early **** We have the warranty, we specifically purchased the extended warranty because we were not familiar with the Midia brand and thank goodness we did. We haven't even owned the refrigerator one year and the upper ice maker stopped working altogether! I have spoken with representatives, I have been told I would receive a link to a ******* video so I could fix it myself! I have been told to send a copy of the receipt, which I did. I have been asked to send a copy of the warranty purchase, which I did. I have been walked through all sorts of fixes which we have done. Now finally we have local company that will come do the fix and now I need a code. THIS IS BULLSH**!! I WANT A MANAGER TO CALL. I WANT A NEW REFRIGERATOR. AT THIS POINT I AM OVER IT!! JUST MAKE IT RIGHT!

  Business Response

  Date: 06/27/2023

  Hello ******,
  Thank you for contacting us regarding the situation your experiencing with the refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, it appears that you've been approved for an instore return authorization.  The authorization paperwork was sent to your email that we have on file as well as to the retailer directly.  Please contact our customer service department directly if you have any additional questions or concerns.  We apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 10,2023 Unfortunately in late May of 2021 I purchased a Midea dishwasher at Lowes in ******, ****** for $699.00. The dishwasher worked fine until November 2022 when the door would not stay closed. On November 8,2022, I contacted ***** at *************** Solution and requested a service call to determine the problem. ***** discovered that the door lock **** had dislodged from its original position and had fallen behind the front panel. The cost was $109.00. In late February of 2023 the exact same thing happened: the door lock hook dislocated from its original position and fell behind the front panel. For the second time, on February 28, 2023 I contacted ***** at *************** Solution and paid $109.00 for a service call which took maybe ten minutes for ***** to repair. Today, June 10, 2023 Ill ***************** if that exact same thing happened. Needless to say I am beyond frustrated.I am a 67 year old retired women living off of social security, it never occurred to me that I would buy a $699.00 dishwasher that I have paid an additional $327.00 for repairs for a plastic door lock hook that clearly does not function properly. I live alone and use the dishwasher once every 10-days so there should be no excuse that this mechanism continues to break. Based on the above continued need for repairs I am requesting that Midea replace my dishwasher or reimburse me for $699.00 plus $327.00 and I will replace the dishwasher with an American made product. As a consumer, it is not unreasonable to except a product to perform far longer than this Midea dishwasher has performed.I look forward to a prompt reply from Midea.********************* *********************************************************************************************** ************ *********************

  Business Response

  Date: 06/12/2023

  Hello ******,
  Thank you for contacting us regarding the situation your experiencing with the dishwasher.  Based on the information you've provided we were unable to locate any previous service transactions in our system.  This could be due to the service being setup directly by yourself.  Regrettably, we would not be able to ***** your request for a refund of the purchase price of the unit nor the service expenses you incurred for out of warranty service.  If you'd like, we can provide you with a onetime free of charge repair accommodation to have the unit repaired by an authorized service center. In order to do so we will need you to contact our customer service division and provide them with your full contact information, the model and serial number of the product, a copy of the original purchase receipt (if still obtainable), and copies of the previous service receipts.  Once this information is received we can have the service setup.  If you are unable to reach our customer service department, please provide the model and serial number of the product along with the best contact number to reach you and we'll contact you directly.  We apologize for any inconvenience this situation may have caused.  Thank you for your time.