Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for months, since November of last year, to get my refund on a broken vacuum. I constantly get the run around. I have emails back and forth about my dead vacuum. The company keeps asking for information I have already sent, then they tell me they sent a check, then they say they have to check with the refund department and then just more of the run around. Im tired of storing this junk of a vacuum and should have my refund at this point. Please help me resolve this so I dont have to file a fraud chargeback on my credit card. Case number *********

  Business Response

  Date: 02/03/2025

  Hello *****,
  Thank you for contacting us regarding situation your experiencing with your refund check.  Based on the information you've provided, in conjunction with what we have in our system, we contacted our refund department for additional information.  The information we received is that there was a banking issue which resulted in a hold being placed on the processing of checks by the bank.  That banking situation has since been resolved and the refund department is currently in the process of re-issuing the checks that have been affected by this situation, which may cause additional delays in shipping.  Regrettably, we weren't able to confirm an ETA on your specific check re-issue but we were informed that the request has been submitted.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.
  
  Respectfully,
  Midea
  

  Customer Answer

  Date: 02/03/2025

  
  Complaint: 22871292
  
  I am rejecting this response because: these are in line with the same excuses I have got for the last couple months. This does nothing to resolve the issue, abide by the warranty, nor give me any answers. 
  
  
  
  Regards,
  
  ***** ******

  Business Response

  Date: 02/19/2025

  Hello *****,
  Based on the information provided by our refund department, the Check#****** was cashed on 2/12.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased A Midea Stand Alone A/C Unit [SN# **** 0600 0713 A2302 H0032} on 20 May 2024 for $226.00 with A 3 ************ Plan of $32.36 from The ******* Store #*** in ********, *******. The Unit worked well for about 3 months and afterward started to leak really bad. I tried waiting it out and it worked temporarly but started leaking again. So i contacted Midea and Talked to A young Lady [I don't have her information] but she is the person who gave me My Case # *********. So Afterward I Spoke to another Midea Representative [*******-************] and was told to Fax My Information to Midea [***********]. So, on [8 November 2024] I Faxed [$6.57] my first purchased receipt, A picture of The Information off The back of The A/C unit [Model # and Serial #] and Winston ******** Them. He Stated that The Oringinal Receipt was somewhat faded and if i could send in A New Receipt. So I went to The ******* Store #*** and they printed out a Clear copy on file in their database. And on [14 November 2024] I Faxed ******* The New Printed out receipt from *******. I thought that was enough to receive my Refund and to have them send out a container so i could send their equipment back to them. But, i recieved an email from ***** *. informing me that i needed to send copies of my receipt and a list of others things. So, I did just that: I sent the Original Copy [A bit faded], plus the new ******* printed out copy [Information was Clear], #Model and #Serial. I did just that and received another email from Kelsy [23 December 2024/6 January 2025] telling me that The Original Copy was faded. I responded. But, I sent you The New ******* print out without the letterhead that matched the oringinal receipt perfect. By then I finally realized i was getting the run around. They said sent us a new copy and i did [The New One from *******] and it's where I got the Date, The Serial# and The Model# for this post...

  Business Response

  Date: 03/12/2025

  Hello *****,
  Thank you for contacting us regarding the situation you've experienced with your air conditioner.  Based on the information you've provided, in conjunction with what we have in our system, it appears that a refund was processed on your behalf on 2/20/25 with a refund amount of $248.60 (Unit price $226.00 + sales tax *****% ($22.60) per the receipt provided).  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:01/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Midea airfryer was a christmas present from ********* that was brought on 11/30/2024. The first time I used it was in January 2025. When I turned the machine on it sounds like the fan is about to fly out the machine. This is very dangerous. I called Midea. I have been getting the run around. They promise to send an email that would take 10 to 15 minutes. I waited 6 hours. I used the chat on Jan 15 and was sent the email so that I can reply with the model number video and proof of purchase. On the 20th they claimed they didn't receive anything. I had to argue with them back and forth. They found the email. Said I needed to send a better proof of purchase. The said they will send another email that should take 10 to 15 minutes. Never received. I called back the same day once I sent a better proof of purchase. Still never received the email. They also said they don't have any of the pictures I sent. This is getting very upsetting. I feel like I'm getting the run around and not sure who to talk to.

  Business Response

  Date: 02/25/2025

  Hello ********
  Thank you for contacting us regarding the situation your having with your air-fryer.  Based on the information you've provided, in conjunction with what we have in our system, it appears that additional clarification is being conduction with our product support team regarding support for the product.  We will have one of our associates contact your with additional support towards a resolution for the situation.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a dehumidifier that overflowed and leaked through my second floor floor into the first floor ceiling, down the walls, and onto the first floor causing damage on everything. I was told to send in the serial number and proof of purchase along with some pictures and I would hear back. The first call was back in July or early August. I then called 8/8 and talked to ******* then again in september or early october then 11/1 to ******** all who told me its pending and I need to wait and there is nobody else I can talk to. Then today I talked to Keshan who hung up on me and then again today to ******* who finally gave me your email.I am just looking to get this settled as I have been living with my floor up and ceiling cut open b/c it had to be dried out with no action/resolution from your company.

  Business Response

  Date: 02/20/2025

  Hello ******,
  Thank you for contacting us regarding the situation your having with your dehumidifier.  Based on the information you've provided, in conjunction with what we have in our system, it appears your case was escalated to our product liability department.  In order to move forward with your case the product liability department need some additional information from you regarding the situation such as documentation of the alleged incident, water, where unit was located at time of incident, water leaking. Please keep in mind that compensation is not guaranteed & is reviewed on case by case basis.  Please make sure all of your documentation is sent to the Claims/PL email ****************************************************************************************.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  
  

  Customer Answer

  Date: 02/25/2025

  
  Complaint: 22805982
  
  I am rejecting this response because:
  
  The situation is still not resolved - it has been open since August and they just started communicating back to me this month finally.
  
  Regards,
  
  ****** *******

  Business Response

  Date: 02/26/2025

  Hello Hunter,
  You will need to continue working with and corresponding with our product liability and PD department who have been in contact with your directly.  Once they receive all of their requested and required information, they will proceed accordingly.  Please keep in mind that compensation is not guaranteed & is reviewed on case by case basis.  Please make sure all of your documentation is sent to the Claims/PL email ****************************************************************************************.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this robot vacuum (e10s) in August of this year, and on 12/26 one of the wheels has stopped working. The robot only spins in a circle and eventually faults out. It comes with a 2-year warranty and what I come to find out is the technical support and warranty department is extremely weak! 1. I submitted information to support and it took over a week to get back to me. Many emails back and forth asking the same questions and having to submit the same pictures and videos over a again. They obviously just have a bunch of templates to copy and paste from. 2. They gave me a refund which is fine but I used promo codes to buy the vacuum and I will not be able to get the vacuum for the same price now. 3. I asked support for instructions on how to disassemble the robot and since there is no one on the customer front with technical knowledge, I am unable to get the help I need to repair my robot. What is the point of selling wheel gear boxes if there is no instructions on how to disassemble to robot without damaging anything? Once I got my refund and there is no more risk of voiding the warranty, I would love to troubleshoot the robot myself. My ask is to speak with someone on a engineering or technical team to help me get the robot apart so I can change out some parts. The lack of true technical support is a joke,

  Business Response

  Date: 01/10/2025

  Hello *******,
  Thank you for contacting us regarding your request for assistance with more than basic technical assistance for your product.  Regrettably, due to potential liability issues, we would not be able to provide the type of assistance your looking for.  Our recommendation would be to either locate a service manual online which may require purchasing, or to contact a service center that has experience with the product and ask for assistance with either the disassembly or obtaining a service manual.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a refrigerator and stove from Lowes the Midea Brand ad tge frige is squealing when you open it and the lines on top of the stove are coming off when you cook. I have called about the situation and I was told to send pictures of the stove and the refrigerator and the serial numbers. I took pictures and sent it to them and they are saying they only received the pictures of the items. I sent the receipt of the stove and the fridge again and now they are telling me to make a videio of the fridge squealing. My refrigerator waw delivered on 12/9/2024 and I should not have these problems going on so soon. No one wants to take care of the problem. I didn't spend money to have these problems and wish I had went with another company because after reading the reviews it appears this wont be taken care of either. I want someone to look into this matter and come and see about my items purchased it has not been a month if they can't do this get with Lowes and let me get my money back to get a refrigerator and stove that will work correctly
  I do not have time to sit at home and be asked for different things needed every time I call. It is evident someone don't know what to do about anything. As I informed the last woken I spoke to she needs to go back to the telephone calls and see what was said. I am tired and upset about this mess. If I had the money I would put this garbage outside and buy from a company that stands behind their brand.

  Business Response

  Date: 01/13/2025

  Hello ****,
  Thank you for contacting us regarding the situation your experiencing with your range and refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, it appears we're still waiting on some additional information so we can confirm the warranty status of each product as well as to confirm if the issues are serviceable.  Regrettably, without images of the serial decals from both units as well as images/video of the concerns you've mentioned, we would not be able to have a service call run at this time.  If you'd like, since the product is less then 30 days old as you stated, you can also contact the original place of purchase to see what options they might have available for you that could resolve the situation.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been waiting since 11/11/24 for a check that was supposed to be mailed out for a refund on a 6000btu air conditioner unit made by midea and carried by *******. After several attempts to reach the refund department Ive yet to hear back from them and Ive called and spoken to multiple people as well as been in constant contact through email. Their only response is that theyre waiting to hear from their refund department. Ive spoken with multiple supervisors who are absolutely no help and just echo the same response Im getting from their operators. Id greatly appreciate the help in getting this resolved because Im noticing quite a concerning pattern of this company consistently not getting people their refunds on time if at all. Ive got all the emails still for record of when I was told my check was sent out as well as when it would be expected to arrive. Ive also asked for a tracking number to be given to me from the old check or a newly issued check. As long as Ive waiting I feel the right thing for Midea to do would be to reissue a new check and overnight it after sending me a confirmed tracking number. If not I can gladly escalate this to our local courthouse and drag their local court for hearing after hearing about something as simple as a refund check. Mideas customer service department is easily one of the worst, most disorganized groups of people Ive ever had the misfortune of dealing with.

  Business Response

  Date: 01/03/2025

  Hello ******,
  Thank you for contacting us regarding the situation with your refund check.  Based on the information you've provided, in conjunction with what we have it our system, it appears that as of 12/24/24, the refund check has been received.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 11, 2024 I ordered an under cabinet range hood through *********** to be shipped by Midea Corp. This hood had to be ductless and was advertised as such: "Under Cabinet Range Hood, 200 CFM, Ductless, Stainless Steel, MVU30W2AST, New". I received it on September 15, addressed to ****** ***** (my husband). I hired a handyman to install it. After unpacking, reading the instructions and trying alternate ways to make it fit, it just didn't. This hood requires a hole in the roof and ductwork to work. I contacted ******* and they advised all descriptions were the responsibility of the company shipping it. I called Midea's number, **************, and was told they would not accept return unless it was defective and/or missing a part. I told them the description was defective which made the unit unusable but the man was unmovable. He told me that was between me and ******** Midea was not responsible. He gave me claim No. *********. This same hood is sold through ********** on line with a faulty description. The Midea *** also looked up this unit while I was on the phone and he agreed that the unit could only be used with ductwork and a hole in the roof and was not described correctly.

  Business Response

  Date: 12/06/2024

  Hello ***,
  Thank you for contacting us regarding the situation your having with the range hood.  Based on the information you provided, in conjunction with what we have in our system, we can provide you with a onetime accommodation to resolve the situation.  One of our associates will contact you directly to continue with and explain the process.  We apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 12/06/2024

  
  Complaint: 22601717
  
  I am rejecting this response because:
  
  All I will accept is my expended money returned.  I will not go through some process outside of BBB supervision.
  
  Regards,
  
  *** C *****

  Business Response

  Date: 12/11/2024

  Hello ***,
  It appears that we require a clear copy of the original purchase receipt as well as a receipt for the installation for additional review.  The documentation previously received is not legible so we cannot confirm the information provided.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 12/14/2024

  
  Complaint: 22601717
  
  I am rejecting this response because:
  I sent everything requested.  I agree the original receipt is difficult to read but I have tried on two different printers to improve the quality and it doesn't seem to help.  I offered to copy the original receipt by retyping the info but have had no response.  This unit COULD NOT BE INSTALLED AS DESCRIBED so there is no receipt for installation.  I did send a receipt from the handyman for his effort and time expended trying to do the impossible.  If Midea was really interested in resolving this matter they could easily accept my retyped receipt and verify it with ********
  
  
  Regards,
  
  *** C *****

  Business Response

  Date: 01/06/2025

  Hello ***,
  There appears to have been a refund approved for the initial amount and a request for the additional $25 to be added was requested after.  We're currently waiting for an update from the refund department as to the current status of this request and the processing of the check.  We do apologize for any inconvenience this situation may have caused you.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 01/07/2025

  
  Complaint: 22601717
  
  I am rejecting this response because:
  
  I have not received the check.  When the check is received and cashed I will consider the matter closed
  
  Regards,
  
  *** C *****

  Business Response

  Date: 01/08/2025

  Hello ***,
  We received confirmation today from our refund department that the check was mailed out yesterday.  Please let us know if it is not received in the timeframe previously provided.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 01/10/2025

  
  Complaint: 22601717
  
  I am rejecting this response because:
  I have not received the check.  I am satisfied they are now trying but do not want the case closed until check is received and cashed.
  
  
  Regards,
  
  *** C *****

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer through Lowes The tub on the washer is off and not working its loud and unable to spin I contacted Midea several times now dates and times written down they do not respond or e-mail back and requested a video and picture of the washer. Stated several times they will send a repairman out then state they cannot find one. Purchased 4-23-2022 the tub has a life time warranty . I read non stop complaints on the website same issues how can I get someone to come and fix my washer that is under warranty. I have kept a log of times and dates as well as names please help

  Business Response

  Date: 12/13/2024

  Hello ******,
  Thank you for contacting us regarding the situation you're experiencing with your washer.  Regrettably, based on the information you've provided here, we were unable to locate any file history in our system with the information you referenced.  If the communication was made by someone else or with different contact information please provide that information so we can continue to look into your situation.  Also, please keep in mind that the lifetime warranty on tub only covers manufacturing defects such as the stainless steel peeling up or a rivet breaking, things of that nature that potentially could happen during manufacturing.  Things like a suspension rod failing for example, would not be covered under the limited extended warranty for the tub and would be considered an out of warranty service issue at the expense of the product owner.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Midea upright freezer about 11 months ago. Recently, the freezer started making a really loud squeezing noise at random times. Usually in the middle of the night. I reached out to Midea because it has been less than a year since the purchase. They told me that in order to send someone to fix it, I have to be able to record the noise for them and figure out where on the freezer it is coming from. I explained that it is at random and no way to force it to occur. Therefore, no way for me to record it without stsndinv with my phone recording the freezer endlessly till it occurs again. Could even be a day or two. Which is not something I should be expected to do. They basically said that unless I do that and get a recording of the noise, they will not do anything for me about their defective product.

  Business Response

  Date: 12/18/2024

  Hello ********,
  Thank you for contacting us regarding the situation you're experiencing with your freezer.  Based on the information you've provided, in conjunction with what we have in our system, the previous resolution provided to you is correct.  Due to the fact that the issue is intermittent and it's not clear as to which part of the unit it may be coming from, we would not be able to send an authorized service tech out.  If a service call was run and the issue did not occur, it would be deemed as a no issue found and you could be charged for the service visit.  Utilizing a audio or video (preferably) of the issue could help narrow down what might causing the sound or where it might be coming from within the product.  Regrettably, we would not be able to provide assistance without that additional information.  Again, if you would like to contact an authorized servicer in your area to run a service call it would be at your expense at this time unless the issue occurs during their visit.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea