Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Comfee dishwasher:*************************************************************************************************************************** I need the original over 4 foot long hose that came with the machine. I was erroneously sold a tiny 8 inch hose and customer service has been useless for over 10 days and hung up on me. Need the hose immediately.

  Business Response

  Date: 09/18/2024

  Hello **** **** **,
  Thank you for contacting us regarding the situation you're experiencing obtaining replacement parts.  Based on the information you've provided, in conjunction with what we have in our system, you would have to contact the authorized parts distributor Encompass for part availability and assistance.  They will be able to provide you with information regarding the part availability as well as part number which can be utilized if you elect to search for the part in other locations such as online or a local retailer to you.  Regrettably, due to the damage not being covered under the manufactures warranty, we would not be able to provide any accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When contacting for a refund they refused to overnight a check to me for me to get a new AC Unit covered by their warranty.

  Business Response

  Date: 09/18/2024

  Hello *******,
  Thank your for contacting us.  Based on the information you've provided, in conjunction with what we have in our system, the refund is being processed and generally takes ***** business days to be received.  We do apologize for any inconvenience this may cause.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Midea U-Shaped ****** BTU unit from ****** on May 30, 2023. I used the unit that summer, and in early May 2024 tried to use it for the new season, but it did not work. The unit turned on and was operating, but the air would not cool. I contacted Midea online, looking for assistance in repairing the unit, but after submitting photos, video, and proof of purchase, they stated on May 23, 2024 via email that I should receive a full refund, as the device was still under warranty. After several weeks of not receiving a check, I emailed the Midea **************** representative who had handled my case to check on the status of my check. They said they would get back to me, but never did. I called on 7/17 and 8/14, and now 9/11 and there has been no update as to location of the check, or steps to issue a new one. I've been told I would receive a call back, but did not on 7/17 or 8/14.

  Business Response

  Date: 09/18/2024

  Hello ******,
  Thank you for contacting us regarding the situation with the refund.  Based on the information we've received from our refund department, there was an issue with the previous batch of checks processes that has been resolved and replacement checks will be going out to replace the originals.  The replacement should be received in ***** business days.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 09/19/2024

  
  Complaint: 22271166
  
  I am rejecting this response because: I have asked for a tracking number for the check on several calls. Once I receive the tracking number of the mailed check, I will withdraw my complaint.

  
  
  
  Regards,
  
  ****** ********

  Business Response

  Date: 09/23/2024

  Hello ******,
  A request for tracking information has been submitted to our refund department.  Once this information is obtained it will  be updated in your transaction history under case number: 112146505. We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 09/25/2024

  
  Complaint: 22271166
  
  I am rejecting this response because: I have yet to receive a tracking number from the postal service or shipping agent which has sent the check, nor have I received a refund check. I will not close this complaint until I have evidence of the check.
  
  
  
  Regards,
  
  ****** ********

  Business Response

  Date: 10/11/2024

  The new refund check will be mailed with *** tracking #*****************.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Arctic King refrigerator less than 6 months ago and ants have gotten inside. I attempted to get a resolution through the seller ********* but they were unable to refund/exchange and suggested contacting the manufacturer. Midea's response offered no resolution. (see below) The unit is obviously faulty if it's not sealing adequately to prevent ants from getting inside. We also cannot sell the unit as it's faulty and are simply asking for a refund of $106.68. There are lots of negative reviews for this product, including mine: ********************************************************** Response from Midea:**************** (Midea)Sep 4, 2024, 10:47AM EDT Hi ***, Thank you for contacting Midea ************** We're sorry to hear that you're experiencing this issue with your unit. However, this is not covered under warranty. We recommend cleaning the unit thoroughly and ensure the doors are closed properly. Have a great day! Thanks,****************Midea Customer Support ************

  Business Response

  Date: 09/05/2024

  Hello ***,
  Thank you for contacting us regarding the situation your experiencing with your refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, the resolution previously provided to you is correct. Ants getting inside of the unit is not covered under the manufactures warranty.  Regrettably, we would not be able to provide any accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 09/05/2024

  
  Complaint: 22239294
  
  I am rejecting this response because:
  
  The unit is obviously faulty in design if insects are able to get inside.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haven't used the ac unit for more than 8 months but will not fix their garbage equipment because I've had it for over 1 year.They don't stand by the trash they make

  Business Response

  Date: 09/05/2024

  Hello *****,
  Thank you for contacting us regarding the situation you've experienced with your AC unit.  Based on the information you've provided, in conjunction with what we have in our system, the resolution previously provided to you is correct.  The warranty of the product is based from the date of purchase and not the usage of the product as that might very from consumer to consumer.  Regrettably, due to the fact that the product is outside of it's manufactures warranty, we would not be able to provide you with any accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 09/05/2024

  
  Complaint: 22233006
  
  I am rejecting this response because:
  
  You don't stand by your product. It doesn't last a years worth of work and you don't care.

  Unless you resolve the issue I will continue to press the issue and complain to every resource and share all over the internet your poor quality and the fact you don't stand by your equipment 

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue pertains to a warranty on my HVAC system. On June 10, 2024 my HVAC technician contacted Madea technical support department to determine damages to my system. It was determined that I had a failure to my compressor on my outdoor unit. Madea technical support Requested that I submit a warranty claim to receive a new compressor to remedy my problem. At this time a warranty was submitted and a compressor was sent out shortly after he received. Once we received the compressor. It was damaged call technical support, and provided photos of the damage compressors, and it was determined that another compressor would be sent at their cost. Three weeks went by no compressor no response from anybody at Madea so I reached out to find out where my compressor was. I was told it was on factory backorder. Again, I reached out to Meda tech-support and they said no and sent another unit this time. The unit was for a refrigerator lot smaller than what was needed for my HVAC. Again, I called technical support and requested resolution to my problems at this time technical support approved a new outdoor unit would have mini split warehouse provide this unit. Another month is passed with no resolution so I called in and was told this was not tech-support problem to discuss with customer support so I called Madea customer support and was told that I would not be getting a new outdoor unit like was agreed-upon and was only going to receive a check for $700this is a prorated amount to satisfy my warranty claim. I explain to them that this was the agreement between their tech support department, which I have emails to back up and I was requesting replacement for outdoor unit. I was told this is the best they could do and if I wanted to seek legal action that was up to maybe. This outdoor unit will be nearly $2100 shipped to me and I was told the compressor was 1100+ shipping again not what they’re offering me at this time. I have reached out to you guys and hopes to get resolution

  Business Response

  Date: 08/27/2024

  Hello ******
  Thank you for contacting us regarding the situation you've experienced with your HVAC unit.  Based on the information you've provided, in conjunction with what we have in our system, the resolution provided to you is correct.  As of 8/22/24 you were submitted for a prorated refund in the amount of $700.00 as a final resolution to your chase.  This would be the only resolution available.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 08/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  The Midea technical support team clearly requested and approved a complete outdoor unit a $2100 value. No where in my warranty paperwork is there anything about giving me a prorated amount. It states that I have a 7 year warranty on my compressor which includes shipping based on conversation with midea this is $1100 plus shipping. Again more that the $700 Midea is sending me. Please note I have been without Ac/Heating because of lack of concern from Midea being unwilling to make my warranty whole.
  
  
  
  
  
  Regards,
  
  
  
  ***** ********

  Business Response

  Date: 09/05/2024

  Hello ******
  We understand your concern but again, the resolution previously provide is the only resolution available.  As of 8/22/24 you were submitted for a prorated refund in the amount of $700.00 as a final resolution to your chase.  This would be the only resolution available.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.
  

  Respectfully,
  Midea

  Customer Answer

  Date: 09/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  No where in your warranty statement does it say you will prorate a warranty claim. Please fulfill my warranty claim it shouldn’t be this difficult your company did approve the outdoor unit. Also you continue to say a check was sent to me on 8/22/2024 I’ve yet to receive it so clearly this is a lie as well. Over and over again your company has lied and mishandled my warranty claim I am extremely disappointed with all of your responses you can’t even provide the warranty info stating your process. Midea can clearly see what they approved now provide what was approved, bbb not sure what your next steps are but would be disgusted with this company’s stance on this and would hope you’ll do something within your state. Preferably not allow them to operate.
  
  
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midea U-shaped inverter window air conditioner purchased through Amazon on June 28th 2021. ShippedJuly 8th 2021. utilized half of summer 2021, full summer 2022, and attempted use 2023 to find it is no longer funtional. Unit was dried and stored inside residence during off-season months to ensure long life. Tried to report likely defective unit to Midea before the unit was even 3 years old. Unit icing on coils, likely due to defective brazing on copper coils resulting in refrigerant leak/loss. Midea refuses to acknowledge the issue of defectiveness when i spoke with them or accept responsibility for the unit. It appears i was sent an expensive and defectively manufactured unit despite great care taken to ensure its long life. I am requesting the company to acknowlede this issue and provide at least 3/5ths refund as they claim the averagde life of one of their window units is expected to be 5 years.

  Business Response

  Date: 08/23/2024

  Hello *******,
  Thank you for contacting us regarding the situation you've experienced with your AC unit.  Based on the information you've provided, in conjunction with what we have in our system, the resolution previously provided is correct.  Due to the fact that the unit is outside of it's manufactures warranty there would be no warranty accommodations, any and all service would be at your expense.  Regrettably, we would not be able to grant your request for a partial refund.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a midea dehumidifier last year and it is not longer working. I called the ***resentative over the call and he instructed me to do a shower test and instructed me to call back. I did that and the water tank was still dry. I called back as instructed and the other *** told me it's out of warranty therefore everything related to ***air is out of my pocket. and the *** on the call was very rude. I looked up, and this dehumidifier is known to have known compressor issues which causes the unit to stop working. Not to mention that I bought the unit only last year, though i lost my receipt unfortunately. They still keep selling this product and not offers warranty for the known defects.It's not a good way to do business like this. I paid over $200 for this piece of garbage and I am asking them to refund me the money. My case number is ***********.

  Business Response

  Date: 08/16/2024

  Hello *******,
  Thank you for contacting us regarding the situation you've experienced with your dehumidifier.  Based on the information you've provided, in conjunction with what we have in our system, the resolution previously provided is correct.  Due to the fact that the product is outside of its manufactures warranty based on the products serial number, a copy of a valid purchase receipt would be required to validate the products warranty period.  Regrettably, without this information we cannot provide any accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 08/16/2024

  
  Complaint: 22149801
  
  I am rejecting this response because:
  1. Your warranty of 2 year for such a piece of garbage is a scam.

  2 Your way of treating customer by selling known defective products is despicable. 
  
  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a fridge from Lowes and also purchase a warranty with the product the frigate was delivered to my apartment but at the time no one lived there. It was connected to the electric the light was on. When time for tenants I noticed it was getting cold I connected the company who then given me the warranty company. Who dispatched a technician but the fridge still dont get cold. I contacted them again. This time they answer said they would sent someone again but then said I didnt answer so that was that. This was a brand new refrigerator never uses to this day. Can I please get a new refrigerator thanks

  Business Response

  Date: 07/26/2024

  Hello ******,
  Thank you for contacting us regarding the situation your experiencing with your refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, it appears that a service ticket has been created on your behalf. Current status is waiting for acceptance from the authorized service center.  Once accepted, they will contact you directly to schedule a service date and time.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two new air conditioners because they have the ability to be controlled remotely via an app provided by the company. There is an issue with one of the units. It it is unclear if the company has a server issue or if the unit is defective, but I received a message via their app stating that their server removed the device from my account. They call it unbinding. The end result is that the device is no longer available in the app and cannot be controlled remotely. Numerous calls with their support department for numerous weeks and promises of call backs that never occur and denials that the messages that they sent via their app were from them. Yes, I sent them screenshots of their messages. Emails are not responded to.

  Business Response

  Date: 07/22/2024

  Hello ****,
  Thank you for contacting us regarding the situation you're having with the app for your AC unit.  Based on the information provided, in conjunction with what we have in our system, we will need some additional information from you. Please provide the following information: Your user ID and the phone or email used to create your account.  This information will allow us to check the system to see what might have cause the issue.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 07/22/2024

  
  Complaint: 22018627
  
  I am rejecting this response because:
  
  This information was provided to you a month ago. Your assigned case number is 112207760 
  
  Regards,
  
  *********************

  Business Response

  Date: 08/05/2024

  Hello ****,
  Per our product support, you will need a new Wi-Fi module for the unit as the old one has a duplicate serial number.  This is what caused the unit to be removed from the server.  To replace the module you will need to take off the front grill and filter. Then remove the *** module on the right hand side (looks like a *** stick) and plug in the new *** module. Then you'll need to re-pair the unit to the device and it should be listed as WIFI module subassembly in the parts list.  We do apologize for the inconvenience.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 08/05/2024

  
  Complaint: 22018627
  
  I am rejecting this response because:
  
  I purchased a brand new unit. Why does this new unit need a new part (Wi-Fi module)?
  
  
  Why does my new unit have a duplicate serial number?
  
  
  Why do I have to replace the module and manually repair your product? 
  
  
  Why is your company not handling any type of repairs that need to be completed on what your are describing as a faulty item (that I purchased as a brand new item)?
  
  Regards,
  
  *********************

  Business Response

  Date: 08/12/2024

  Hello ****,
  The reason why there is no service call for this type of situation is because swapping out the *** module is as simple as cleaning or replacing the filter on the product.  We've requested that a replacement *** module be sent to you along with instructions on how to replace the part itself.  Again, we do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea