Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 42" Midea tower fan from WalmartModel MFT1021CRWGSERIAL NUMBER 5415600011W3C032100130MANUFACTURE DATE 12/23I do not have the receipt but the date of purchase was approximately June-August 2023. We recall this date because the fan was purchased for my son and his return from college coincides with those dates. The fan lights up but nothing else happens it doens not blow air, revolve, connect to internet or nothing. I have contacted Midea at least 5 times and they refuse to assist since I do not have the receipt. I asked them for a ship to address so I can ship them the fan and hey can repair it and return it to me and they refused that request.

  Business Response

  Date: 11/22/2024

  Hello *******,
  Thank you for contacting us regarding the situation your experiencing with your fan.  Based on the information you've provided, in conjunction with what we have in our system, the previous resolution provided is correct.  If a customer cannot provide a copy of the original purchase receipt, a valid serial number is utilized to establish warranty. If the product is outside of it's manufactures warranty by the serial number and the customer cannot provide a valid copy of the original purchase receipt, regrettably, there are no warranty accommodations available.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrigerator vibrates and growls, whistles and knocks. Freezer bin rolls off track each time you use it. Noise sometimes wakes you up at night.For 2 months I have been calling customer service and have sent many recordings. They created 2 case #'s and cancelled them both without telling me and without providing service. I just want a prorated refund.

  Business Response

  Date: 12/03/2024

  Hello ****,
  Thank you for contacting us regarding the situation your experiencing with your refrigerator.  Based on the information you've provided, in conjunction with what we have in our system, it appears that service is currently underway and the service center is waiting for parts information.  We currently have to wait for the results of the service center.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a midea cube. Sn 000000P0000000Q1AC93C40FEB4A0000 I don't have the time to deal with your silly support system. The drainage tube is stuck into the socket. It feels almost glued. How can I remove it?

  Business Response

  Date: 11/05/2024

  Hello Francesco,
  Thank you for contacting us regarding your situation with the drain tube.  Regrettably, we were unable to locate any information in our system regarding a support request based on the information you've provided.  The options for troubleshooting or technical support are to either contact us by phone, chat, or email.  We apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 11/05/2024

  
  Complaint: 22513862
  
  I am rejecting this response because:
  
  
  Kindlyprovide the email address. Thanks!
  Regards,
  
  ********* ******

  Business Response

  Date: 11/18/2024

  Please contact ******************************************************************* for assistance.  You can also find additional contact information at **************************.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 11/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for 5 months now on a refund for an air conditioner that stopped working in May of 2024. I initially filed my request in May and was told on July 10 that the refund was approved and a check was in the mail that would arrive in ***** business days, but it never arrived. I followed up on August 5 to ask about the status of the check and was told they would request a tracking number. I followed up on August 20 and was told they had not heard back from the refund department. I followed up again on September 9 and was told they were still waiting on a response. I asked to escalate the request on September 10, but was told the same thing again - that they were still waiting on an update. I wrote again on October 10 and was told that they were still waiting on an update. After writing so many times and getting nowhere with their customer service, I'm filing my complaint here in hopes that they will sort this out and send my refund.

  Business Response

  Date: 11/27/2024

  Hello ****,
  Thank yo for contacting us regarding the situation with your refund check.  Based on the information provided we inquired with our refund department regarding the status of your check and were informed that a replacement check has been issued and shipped via *** with tracking# 1Z5AX5581398462130.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 12/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and received the refund check sent by ***. While I do feel that this took far too long to be resolved and should not have required intervention from the BBB, the resolution is satisfactory to me.
  
  Thank you, 
  **** *****

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023, I purchased a 17 cu ft Midea Upright Freezer from Lowes. It came with a 1 year manufacturers warranty. The cost of the freezer was $800. In October 2024, it stopped working. The digital control panel would stay lit but the freezer temp could not be adjusted and the freezer lost all cooling/freezing capability. Talked to the Lowes where it was purchased and was told that because the extended warranty was not purchased, there was nothing they could do. I attempted to get an appliance service person to service it and was told that repair parts are not available. To purchase a major appliance and have it fail after 1 year without repair options is incomprehensible and is irresponsible on the manufacturers part

  Business Response

  Date: 11/25/2024

  Hello ****,
  Thank you for contacting us regarding the situation your having with your refrigerator.  Based on the information you've provided we were unable to locate any direct communication with us regarding the situation.  If the product is outside of its manufactures warranty, regrettably, we would not be able to provide any accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midea had provided a service technician to diagnose an issue that falls under their warranty, but the technician did not repair the issue and ended-up causing additional damages to the unit. We contacted Midea's customer support with details of the damages caused by their technician and the company is now non-responsive to any of our requests/email.
  
  We are seeking repairs to the damages done as well as repairs for the issues that remain unresolved, or provide a new replacement to the faulty unit that they are unable to repair under their warranty.

  Business Response

  Date: 11/07/2024

  Hello ******
  Thank you for contacting us regarding your freezer.  Based on the information you've provided, in conjunction with what we have in our system, it appears you've been approved for a return authorization (RA) back through the retailer.  This allows you to exchange the product with the original place of purchase.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 11/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ***** ******

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15 I had a Midea freezer delivered to my house to a heated/air conditioned area. On August 8th I opened freezer to find everything u thawed and freezer inoperable. They sent a tech out and found compressor was bad. Technician stated common problem with Midea. After doing research these compressors were failing months before I purchased this freezer and believe there should have been a recall. Their negligence cost me $1100 in food. I asked them to reimburse me for food as freezer did work more than 60 days. They asked for pictures sent them. I am told it in escalation but it's been months and they won't return call and resolve this matter. Everytime I call they say it is in escalation but nothing is escalated they are just blowing off this hoping it goes away. I am asking for Midea to pay for my personal property that was damaged for amount of $1100.00

  Business Response

  Date: 11/05/2024

  Hello *****,
  Thank you for contacting us regarding the issue with your freezer.  Based on the information you've provided, in conjunction with what we have in our system, the resolution previously provided is correct.  Regrettably, food loss is not part of the manufactures warranty so we would not be able to grant your request for compensation.  The situation has been escalated to the product liability department for additional review to see if any courtesy accommodations can be made.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea.

  Customer Answer

  Date: 11/10/2024

  
  Complaint: 22409204
  
  I am rejecting this response because:Midea was aware of the defective parts/issue months prior to my purchase and the product should have been recalled. I or any consumer should never have endured such losses on a product that did not work for 2 months.This was also stated by the technician Midea sent to inspect and repair this unit.. Due to the negligence of Midea and/or their associates their products damaged my personal property, therefore they are legally responsible. 

  Regards,
  
  ***** *******

  Business Response

  Date: 11/19/2024

  Hello *****,
  It's unfortunate that the product malfunctioned but as stated previously, food loss is not part of the manufactures warranty so we would not be able to grant your request for compensation.  The situation has been escalated to the product liability department for additional review to see if any courtesy accommodations can be made.  Once that decision is made by them, they will contact you directly.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.
  

  Respectfully,
  Midea.

  Customer Answer

  Date: 11/20/2024

  
  Complaint: 22409204
  
  I am rejecting this response because they state it is an escalation but this is been 5 months and nothing is escalated in my opinion after 5 months. If an acceptable answer or resolution is not given by 12/1/24 I have no choice to submit small claims case and we will have a judge decide if your negligence caused damages I should have never endured. 
  
  
  
  Regards,
  
  ***** *******

  Business Response

  Date: 12/12/2024

  Hello *****,
  We've contacted our product liability department and they've informed us that they have attempted to contact you directly to resolve the situation.  If you could, please respond to them directly as they will be assisting you in brining your case to a final resolution.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 12/12/2024

  
  Complaint: 22409204
  
  I am rejecting this response because I do not agree with there settlement request of $150. I request full refund of $1100 which honestly less than replacement cost for todays groceries value. I have provided all information in original complaint. I am honestly frustrated that a product that didn't last 2 months, that you were aware before I bought this product of the issues these models have had, to allow your consumers to take the hit for damages your product caused. I have discussed with legal counsel on this and I am not going below the requested amount for damages as I am likely to retrieve that amount plus costs via small claims. So please do not waste my time or yours unless you want to settle this matter in a timely manner and for full requested $1100. 
  
  
  
  Regards,
  
  ***** *******

  Business Response

  Date: 12/13/2024

  Hello *****,
  Thank you for your response.  Based on your decision not to proceed with the courtesy accommodation, your case has been turned over to our product liability department who will correspond with you directly in regards to your claim.  We do apologize for any inconvenience this situation might have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 12/13/2024

  
  Complaint: 22409204
  
  I am rejecting this response because there is clearly no resolution given by Midea to this complaint.
  
  
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mini fridge that you manufacture and sell from ****** that I am now on contact with their attorney to see about an agreement or a trip to the court house. The fridge I bought the freezer area worked for a few months only to just not anymore and water has to be removed from the plastic tray on a weekly basis a few times also it comes down on the food area in the fridge area. I lost alot of food items from the smell and some mold also.

  Business Response

  Date: 11/05/2024

  Hello *******,
  Thank you for contacting us regarding the situation your experiencing with your refrigerator.  Based on the information you've provided, we were unable to locate any correspondence with us regarding the situation.  Please contact us directly for additional assistance or provide the contact you information utilized when letting us know about the situation and/or the case number provided to you from our customer support team.  Regrettably, we would not be able to provide any assistance until this information is received.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new dishwasher 4 months ago it just stopped working at all. We requested repair with Media they sent a tech here he could not fix it and did not know after hours what was wrong he left saying we are out of a dishwasher. The company said they ordered some parts but not sure if that will work. I request them to give us a return authorization so we can get a new one they kept after several calls and requests still nothing. All I want is a working dishwasher now please not wait weeks for them to see if they can find the problem.

  Business Response

  Date: 11/05/2024

  Hello ****,
  Thank you for contacting us regarding your situation.  Based on the information you provided, in conjunction with what we have in our system, it appears the issue was already resolved.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a portable Midea AC unit in May of 2024 and the unit stopped functioning by August 2024 which is roughly 3 months. I provided receipt to company and proof the unit was no good and the company agreed to send me a refund of my money. The refund check was supposedly mailed Aug 9, 2024, and never arrived. I have been calling the company only to receive the same generic response that someone will look into it. It is now September 20, 2024, and there is no additional information other than we'll look into it. I am a disabled veteran on a budget an do Not have money to throw away. Please assist. Thank you.

  Business Response

  Date: 09/23/2024

  Hello *******,
   Thank you for contacting us regarding situation your experiencing with your refund check.  Based on the information you've provided, in conjunction with what we have in our system, we contacted our refund department for additional information.  The information we received is that there was a banking issue which resulted in hold being placed on processing by the bank which resulted in the resolution you received.  That banking situation has since been resolved and the refund department is currently in the process of re-issuing the checks that have been affected by this situation.  Regrettably, we weren't able to confirm an ETA on your specific check re-issue but we were informed that the request has been submitted.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.
  
  Respectfully,
  Midea