Complaints

This profile includes complaints for Midea America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midea America Corp

  300 Kimball Dr Parsippany, NJ 07054-2181

• 

  Midea USA

  20 N Martingale Rd Ste 160 Schaumburg, IL 60173-2427

• 

  Midea America Corp

  1201 East Bell Street Bloomington, IL 61701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told a refund of ****** was in the mail over a month ago and they keep changing dates

  Business Response

  Date: 11/07/2023

  Hello ******,
  Thank you for contacting us regarding the refund check.  Based on the information in our system and per the UPS.com site, it shows that packager was on Thursday, November 02 at 12:57 P.M. at Front Door. Tracking information: 1Z5AX5580294625947.  Thank you for your time.

  Respectfully,
  Midea

  
  
    
  

  Customer Answer

  Date: 11/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Midea 50-pint Cube Dehumidifier in September 2021. It generally worked well, until it started suddenly icing up and stopped collecting moisture altogether a few weeks ago (September 2023). I looked everywhere for troubleshooting tips and finally contacted customer service. After giving customer service all the information they asked for, they responded simply with "Unfortunately, because we are now outside your warranty period, we are unable to offer any warranty fulfillment at this time." So now I am stuck with a dead dehumidifier that they won't even help me troubleshoot. I'm not even looking for a refund -- just some customer support to fix it on my own. Failing that though, how can they be allowed to sell such duds? I see other people complaining about the exact same thing.

  Business Response

  Date: 10/13/2023

  Hello ****,
  Thank you for contacting us regarding the situation your experiencing with your dehumidifier.  Based on the information you've provided, in conjunction with what we have in our system, we will have one of our associates contact you to provide additional technical support and look into additional resolution options if they are needed.   We apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased at a local Lowes in April of 2022. A washer and a dryer by MIdea. It began acting up about 1 month after purchase. It flashes e4 and e5 codes regularly. I have contacted ***** who in turn told me to contact Midea. Midea has asked me me for sales receipts and date of purchase. Which I have done twice. Now having recently moved I cannot find the receipts in the shuffle. Both times I contacted to see if they had received my emails they said no, and asked me to send them again. I do not know if anything can be done about this. I can however say, I will never purchase anything from Midea again. Thank you.

  Business Response

  Date: 10/02/2023

  Hello *******,
  Thank you for contacting us regarding the situation your experiencing with your washer.  Based on the information you've provided, in conjunction with what we have in our system, the product would currently be outside of it's manufactures warranty.  Due to the fact that we can't confirm the date and place of purchase by utilizing the purchase receipt, we would need the serial number to determine warranty status and availability.  If you can provide us with the serial number we would be more than happy to see if there are any accommodations we can provide.  Please contact our customer support team directly when you are available and have time to send in a copy/picture of the products model and serial number decal. If we are unable to obtain this information, regrettably, we would not be able to provide assistance.  We do apologize for any inconvenience this situation might have caused.

  Respectfully,
  Midea

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this refrigerator about 2yrs ago. We just lost easily $1000 worth of groceries because it just decided to fail on us. This is not a product, especially at a $1400 price point that should be failing after only 2yrs. The company refuses to do anything because they claim they only offer a 1yr warranty, I feel they should be standing behind their product that should last someone at minimum 10yrs. I want something done about this.

  Business Response

  Date: 09/29/2023

  Hello *****,
  Thank you for contacting us regarding the situation you've experienced with your refrigerator. Based on the information you've provided, in conjunction with what we have in our system, the resolution previously provided to you is correct.  The product carries a one year manufactures warranty for parts and labor and does not cover product downtime or food loss.  Due to the fact that the product is outside of its manufactures warranty, regrettably, we would not be able to provide any accommodations.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 09/29/2023

  
  Complaint: 20671028
  
  I am rejecting this response because:
  

  Appliances shouldn't be giving out after only 2yrs, the fact that you're telling me in the manual states you're not responsible for lost food just tells me you know your products are awful and you're s******* over customers. I absolutely will not sit by while you do that to people. You currently have a 1* rating here on BBB, you really give no care at all to the consumers you're hurting? My family can't afford to have lost those groceries let alone afford another fridge.
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 09/29/2023

  Hello *****,
  Thank you again for contacting us regarding your concerns with the refrigerator.  Our warranty is based on industry standards and we do not put a life expectancy on our products.  Our warranty states downtime or lack of use is not covered. Consumables/perishables that might be lost due to a power outage for example would not be covered.  We do try to provide accommodations when we can, regrettably, when a product is outside of it's manufactures warranty, any and all cost would fall to the customer.  Again, we do apologize for any inconvenience this situation may have caused.

  Respectfully,
  Midea

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2023 I ordered appliances from Lowes including a Midea Dishwasher for which I paid $499 plus 8.5% sales tax. It was delivered April 29, 2023. It was installed in May due to some construction delays. It was installed by a plumber and an electrician. The control panel has never worked properly. It flickers at random and sometimes the cycles run for HOURS. I contacted them and a tech was sent out and the parts ordered. Since that time, almost FIVE MONTHS ago I've been told repeatedly that the parts were backordered and the date keeps changing, and I've been told randomly that the parts would be sent to me and sometimes that they'd be sent to Titan the repair company. At one point they actually wanted me to AT MY OWN EXPENSE UNINSTALL the unit, haul it 45 miles to the nearest Lowes, pick up a new unit and AT MY OWN EXPENSE have it installed. This is beyond ridiculous! Those costs would be more than I paid for the unit!Today the tech was dispatched with parts. Sadly they were not even parts for a dishwasher! And no electronics! I will NEVER buy another appliance from LOWES or MIDEA again. At this point I'm in an impossible position. Keep using this machine that can stop working at any time and doesn't work properly, OR I can hope they will eventually repair it before it stops altogether. OR I can go to the expense of buying a different dishwasher, take my new island apart, and swap them out. This is absolute rubbish!

  Business Response

  Date: 09/27/2023

  Hello *****,
  Thank you for contacting us regarding the situation with your dish washer.  Based on the information you've provided, in conjunction with what we have in our system, it appears that the service center ordered the part needed and received it today.  Please follow up directly with the service center for additional service assistance if they have not contacted you by Friday afternoon.  Again, we do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Respectfully,
  Midea

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Midea Bar Fridge 8/2020. I am aware that is it is out of warranty, but the reps I spoke to were the most rude service I've spoken to in a long time. I was looking for some sort of help or replacement on fridge that is only 3 years old since ****** was no longer able to help and told me to call them. Some many issues with it. Warranty is only 1 year, I get it....but appliances should not break down at year 3. Rep would not transfer e to a supervisor after multiple requests, but finally did so and the Super was worse. Not one ounce of empathy for the bad product. Asked her multiple times how they as a company are ok with not standing behind their product...she only gave robotic answers like she reading off a script. I will never purchase any of this companies products again and I will let everyone I know as well do the same.

  Business Response

  Date: 09/14/2023

  Hello *****,
  Thank you for contacting us regarding the situation your experiencing with the mini fridge.  Based on the information you've provided, in conjunction with what we have in our system, the information you received is correct.  Regrettably, due to the unit being outside of it's manufactures warranty, there are no accommodations available.  Again, we apologize for any inconvenience this may have caused.  Thank you for your time.

  Respectfully,
  Midea

  Customer Answer

  Date: 09/14/2023

  
  Complaint: 20594072
  
  I am rejecting this response. *** said before, Im aware of the warranty expiring my issue is the s*** product the made that didnt even last 3 years. This company has numerous complaints and reviews against them and their products. No one seems to do anything about it! They make a product just crappy enough to get past the 1 yr warranty & then wash their hands of any liability after that. Any stand up reputable American owned company would still try to help in some way or offer some sort of credit. Not this company. They need to be investigated. 
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #********* A week ago, we contacted your customer service about our washer. Since then, we were told to call a local repair shop. We have left multiple messages with them and absolutely no response. Furthermore, there voicemail is full. We have called your customer service line every day this last week, including today and we keep getting told "you will get a call back today." WE HAVE NOT RECEIVED A SINGLE CALL BACK!! This morning, they are telling us to wait another" 3-4 days for another service rep to reply."Today, we were told that if the service company wouldn't return our call, then you would replace the unit. At what point will we actually receive REAL customer service?? It will be 2 weeks this Saturday and still no service!!!The serial number of the unit *************************.

  Business Response

  Date: 09/06/2023

  Hello ******,
  Thank you for contacting us regarding the situation you're experiencing with your washer and obtaining service.  Based on the information you've provided, in conjunction with what we have in our system, I do see that a request was assigned to one of our authorized service centers in your area.  If the service request is accepted by the authorized service center they will contact you directly to arrange a service date and time.  If for some reason they are unable to provide service or the request exceeds the time allowed for the service, we can then look into additional options and accommodations.  Regrettably, we will not be able to provide any accommodations outside of the standard warranty for service at this time.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Midea ** unit and in less than 30 days of it being in use it stopped working. The ** began giving an error code and I knew it must have something to do with a shortage as after it was unplugged the unit would still flash its error code. Upon calling customer service they informed me that the code was a short circuit issue within the **. They told me they would give me a refund upon me sending the serial number and receipt. After sending them the information they requested I still waited and waited for a response. Once I called back they informed me that I would be mailed a refund. A couple days more and then I get a call that my warranty is not honored because my ac was put into the wall (by a professional contractor.). I think its pretty obvious that an electrical circuit shortage within the unit has nothing to do with where it was placed. After reading the multiple other complaints in regards to them not liking to honor a warranty- it seems as if they will do anything to get out of helping, re-imbruing funds, etc. At the very least it would have been helpful to have a replacement part to fix the brand new ** I bought. Now Im out almost $400.00. I informed all of the representatives that the ** was installed properly and into an area that would be no different than a window. I sent them multiple e-mails, videos of the code, spent so much time on the phone with them, etc. They did not even offer me a replacement part for the shorted circuit or any help with having anyone take a further look at the unit. They treated me as if they did not care in the slightest. I now have a $400.00 ** that wont even turn on correctly and they refuse to help in the slightest.

  Business Response

  Date: 09/06/2023

  Hello *****,
  Thank you for contacting us regarding the situation your experiencing with the air conditioner.  Based on the information you provided in conjunction with what we have in our system, the resolution previously provided is correct.  Our product specialist have determined that the unit was not installed correctly which could have caused the unit to malfunction.  This also voids the manufactures warranty.  Regrettably, we would not be able to provide any accommodations nor ***** your request for a refund.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Customer Answer

  Date: 09/06/2023

  
  Complaint: 20559051
  
  I am rejecting this response because: Midea, I realize what you are asserting. However, you are not understanding that the ** was put in an area specifically made for a window **. Therefor, it was NOT improperly installed. Its extremely clear that Midea is simply rejecting my request and finding a LOOP HOLE in your warranty to get out of a malfunctioning unit. Electrical issues within the circuit have absolutely nothing to do with installation. I received a faulty unit, it truly is that simple. I am astonished by how unethical this company has been towards me and how very much so you have not listened to how and why the installation was proper. I, as your customer lost hundreds of dollars for a FAULTY unit and you guys are trying every single loop hole to get out of it.  A faulty electrical system within the unit has nothing to do with where it was installed. 

  
  
  Regards,
  
  ***********************

  Business Response

  Date: 09/08/2023

  Hello ******,
  All installation instructions direct users to install this type of air conditioner in a window.Specifically on page ************************************************* standard double hung windows with opening widths of 22 to 36 inches (558mm to 914mm) and a window height of 13.75 (349mm)." Again, we apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Midea washer and dryer from Jetson Appliance on 6/28/22. Within the first few months the washer sounded so very loud. I had Jetson come out around March 2023. The said everything seemed fine. In June 2023 we had two bolts in the unit.Along with code ******* Called Jetson again. They came out ordered a bunch of parts for the broken unit. These parts took until August to get in. They came back out, Midea didn't send the bolts to replace. The unit has been down since June. The service guy called and Midea told him they were discounted. He recommended I call also to see what Midea can do. I called on 8/14/23, I was told my case was being escalated and someone would call me back. I never heard from anyone, on 8/22 I called back. Was giving the run around so I asked to speak with a supervisor. I spoke with *****. She told me they would be issuing me a credit to get a swap and I'd get a email I needed to respond with to get this completed. I got the email and sent all my documents the morning of 8/22. I was told I'd get my email credit within ***** hrs. I've received nothing. Each day I call I'm told something different as to when I'll receive this credit or the exchange. I've been having to spend a significant amount of money at the laundry mat for the past several months.Case #*********

  Business Response

  Date: 08/29/2023

  Hello *****,
  Thank you for contacting us regarding the situation you've experienced with your washer.  Based on the information you've provided, in conjunction with what we have in our systems, as of today a refund has been submitted and is currently going though the refund process.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a midea convertible freezer refrigerator in the fall of 2022. In August of 2023 I went to show a friend how well it kept my food frozen (used as a meat freezer) and realized it was not freezing as it should. I contacted midea and they told me they were going to put in a service request and a tech would be in contact with me within 24 to 48 hours. I waited and waited but no response. So, two weeks later I call to see what is going on and they proceeded to tell me that my order had been canceled due to a void in my warranty, because it was put outside on my covered porched that doesnt get weather near the appliance. They refuse to send anyone out to even look at or fix the issue. So I took the freezer to a local repair shop and it's not repairable due to a of a leak of freon into the unit. Now I'm out $1000 and need to find another freezer soon because I have half a beef coming this fall that I've already paid for.

  Business Response

  Date: 08/28/2023

  Hello Raitchel,
  Thank you for contacting us regarding the situation you've experienced with the upright freezer.  Based on the information you've provided, in conjunction with what we have in our system, the resolution you previously received was correct.  Regrettably, due to the location the unit was being utilized, the manufactures warranty was voided and no accommodations could be provided.  We do apologize for any inconvenience this situation may have caused.  Thank you for your time.

  Customer Answer

  Date: 09/04/2023

  
  Complaint: 20523298
  
  I am rejecting this response because:
  I was never told upon purchase that this unit could NOT be used on a covered patio.  Furthermore the owners manual doe NOT state the same.  This unit was NOT exposed to direct sunlight or any rain and it was under a covered patio.  Therefore I respectfully ask that you reconsider your decision.
  
  
  Regards,
  
  Raitchel Pudoka

  Business Response

  Date: 09/08/2023

  Hello Raiitchel,
  The user manual for this model specifically states on page 4 that the unit is intended to be installed in household and similar environments. A screened in or covered porch would qualify as an outdoor environment, as the ambient temperature can not be controlled as it would indoors. Again, we would like to apologize for any inconvenience.  Thank you for your time.