Reviews

This profile includes reviews for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Educational Testing Service (ETS) has 5 locations, listed below.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

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  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

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  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

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  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

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  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

Review Details

• Review fromStephanie K

  Date: 05/08/2023

  1 star
  I attempted to take the Core Praxis exams. My computer apparently was too old for the program they use so then I couldnt take the test on my computer. I tried two other computers, the second didnt have good internet and the third I had to use headphones and they refused to let me take the tests. Then they wouldnt give me my money back or allow me to reschedule.

• Review fromSara N

  Date: 05/05/2023

  1 star
  I honestly believe this company creates issues so you are forced to take the test again and they get twice the income. ETS should be put out of business, its disgusting what they do to test takers. Ive taken many online proctored exams and have never had an issue. They should be ashamed of their practices, they are playing with peoples lives and their livelihoods. I ran my systems check the evening before my exam without any issues. Not even 12 hours later the scan said I had an issues and that their system couldnt tell if I had another monitor connected to my laptop. I had to call customer ********************** who were no help. Next I had to have someone take over my computer only to be told that my system was fine and to ignore the message I was receiving. Now today, I was expecting to receive my test scores, only to find out they are delayed. The two different agents said they cant do anything but contact the technical team, and that I should hear from them in another TEN DAYS, about what my next steps should be. I wasnt able to get any other information from them, couldnt talk to a supervisor and they said theres no one in the tech department available to speak to. This is unacceptable and this company needs to held responsible for all of its horrendous actions.

• Review fromAlex S

  Date: 05/04/2023

  1 star
  Paid to take online Praxis. Ran all technical tests prior to test but ******* said they could not see me. (camera tested fine on my end) Said I could not test. For six months, asked for a refund by email, phone and letter. ETS said no refund due to fact that test was "opened". Test was not taken. They kept the $130 and had to pay again to take it in person (not taking chance online) since teaching license requires **********************. Having to dispute charge with credit card company. Now, I'm seeing all the negative reviews with similar stories about this company. They are taking money for services not provided.

• Review fromAdria L

  Date: 05/02/2023

  1 star
  I took the Praxis ******************** Math. At least I tried to, I had so many issues testing from home. The issues were not on my end, ******* U was receiving errors on their end. Even though testing was going on during the weekend, the ETS technical helpline was closed. I was on the phone with ProctorU for two hours. I was not able to take my test.

• Review fromSamantha A.

  Date: 04/30/2023

  1 star
  Not even worth a full star I went to take my at home test and their system was detected with a virus so I was unable to open or download the ******* portion in return I didnt get to take my test, I have to wait the full 28 days to retest, no refund even though the problem was on their part.. total scam! Waste of money!!!

• Review fromMohammad K

  Date: 04/26/2023

  1 star
  I wrote my exam at home on March 13, 2023.My score was immediately held for review and no suitable explanation was provided.My score was never released and there is no appeal process.I did not receive any outside help at all but ETS has made up a magical reason and has stolen my money.Is this a money making scam to make me write it again?

• Review fromPaetyn D

  Date: 04/21/2023

  1 star
  Took my GRE test and got terminated after the 10 minute break. The ******* said it was because I put my camera down. However, I had to plug my laptop in because it was on 30% and about to die and I still had 3 sections of the test left. In doing so, I put the top of the laptop screen down a little but so I could reach around to plug it in. I went to the bathroom and came back with 5 minutes still left of the break. I sat there at my desk staring at my laptop until the break was over. The ******* had switched to ************ and she messaged me in the chat asking if I was ready to start the test back up again. If my laptop screen being tilted down slightly (for less than 5 min) was a problem, that should have been stated in the rules. No one ever said that was a rule during a 10 minutes break. If I had known that, I would have faced my screen back up after plugging in the charger. Since we are allowed to leave the room (to go to the bathroom, etc) I dont see why I am being terminated over this. ********************* C wouldnt have been able to see me if I was in the bathroom.How is my ******* supposed to monitor me while Im using the bathroom and not in the room anymore anyways? That doesnt make sense. I have called ETS several times and no one will answer. I dont think its right for me to pay $220 for a test that got terminated for no reason.

• Review fromPenny T

  Date: 04/13/2023

  1 star
  ETS is a scam! Do NOT use this service. I scheduled four home exams and three of the four was unable to access exam, the fourth was kicked off and told I had lost internet connection. Please place a complaint with the Attorney General of your state and file a complaint. If you need the praxis test to graduate with a masters in teaching, please note this in your complaint.

• Review fromRobert B

  Date: 04/13/2023

  1 star
  Zero stars do not seem possible to submit here. Having a monopoly on providing a service really shines thru here. The customer is held accountable for proving they are not responsible for a failure of their services even when multiple test takers in the same setting experienced the same failure to submit their test results for review. The instant come-back reply is you cancelled the test. Right all of us here cancelled the test.

• Review fromGwendolyn T

  Date: 04/10/2023

  1 star
  Worse customer ********************** ever! They care nothing about the customer and will not assist unless they call you. They say theyll call and that you must wait on the call, but they NEVER return the call. I literally waited by the phone for 2+ days and called when there was only 5 hours remaining of the window in which they said theyd call, to only be said I MUST wait for them to call me. All while my job and livelihood depends on taking this test.