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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 609 total complaints in the last 3 years.
    • 183 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online and never received the products. I was home all day ! The shipper took a picture outside my apartment where package was delivered. I went out seconds later to get my package and there was nothing there! I called the shipper and the business to report this issue. I spoke with several supervisors and both can only conclude I dispute the charge with my bank.

      Business Response

      Date: 10/27/2023

      We have sent a response directly to the customers email address as of 10/27/2023. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:10/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/5/23 $11.98 came out of my account and I didn't buy anything. Then on 8/21/23 $4.90 came out of my account and I didn't buy anything. Then on 9/6/23 $61.20 came out of my account and I didn't buy anything, I've called multiple times and just get a run around and told to wait it will go back in and it never does. On 10/17/23 I asked i tried to talk to a supervisor but they just hung up on my, I did not get a call back when they took my number incase we got cut off. I would just appreciate it if they would talk to me!

      Business Response

      Date: 10/23/2023

      Our records show that your order #********** and ********** was split into multiple shipments, and, you were charged separately for each shipment. What you may still see on your account is the original authorization hold. The hold should drop off automatically in accordance with your card issuer's hold policy. To have this authorization hold removed from the account sooner, we encourage you to contact the card issuer and they can verify that a charge was already completed for the order. We are sorry for the inconvenience this may cause you.


      **********Credit Card************3244AuthorizationSuccess74.9174.919366748/5/23 11:19 EDT
      **********Credit Card************3244SettlementSuccess11.9811.989366748/5/23 17:10 EDT
      **********Credit Card************3244SettlementSuccess62.9362.939366748/7/23 10:10 EDT

      **********Credit Card************3244AuthorizationSuccess$66.14 1551038/17/23 11:50 EDT
      **********Credit Card************3244SettlementApproved$4.90 1551038/21/23 20:11 EDT
      **********Credit Card************3244SettlementApproved$61.20 1551039/5/23 10:08 EDT

    • Initial Complaint

      Date:10/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with childrens place August 28, 2023. Order number: **********. The package was sent according to tracking August 30, 2023 with OnTrac or Lasership. Tracking number: C12116106628836. The package says it was delivered September 4,2023. I immediately contacted Childrens Place and Ontrac and informed I did not receive this package. I then filed a missing package claim with the shipper and was told they were not able to recover to contact the merchant. I did around three weeks ago this and was told Id be refunded to original payment method in 3-5 days. I still have yet to receive a refund. I used Afterpay as the payment method and even contacted them to advise if the issues going on. They told me Childrens place has to send the refund in order to refund me. At this point the order is paid off and I still have yet to be refunded. I called childrens place today and now they are refusing to refund me saying OnTrac now must provide me with proof its missing and to change their delivery status or they wont issue refund. This is ridiculous. Why am I contacting their carrier to get them to refund me! Its been over a month! They are basically stole my money. I have No merchandise yet they have been paid. I have wasted countless time calling and emailing to resolve this and yet theres no resolution they keep sending me on a wild goose chase. Please help me get my refund.

      Business Response

      Date: 10/23/2023

      We have sent a response directly to the customers email address as of 10/232023. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:10/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept 27th, 2023, 7 items ordered (order #**********) for $138.33 on *************************************** 30th, 2023 - supposedly 6 items shipped, one pending. Received 3 items in two separate packages that were not ordered and none of the 6 items that I did order arrived.Waited a few days to ensure proper package was not in transit, did not arrive and called on October 3rd, 2023 to notify company of issue. Sent shipping label and asked to send 3 incorrect items back to company before they could issue refund or reshipment.Sent in shipment as requested and called back on October 6th to ask about process of reshipment. Told reshipment was issued for the 6 missing items, to follow-up on October 10th.October 10th, 2023 - called back due to lack of shipment confirmation and told it would be shipped out on October 11th/12th with tracking # to be sent then. October 13th, 2023 - called back due lack of tracking # to be sent. Told 2 of items were "refunded" with no credit posted on my credit card since "refund" on October 6th and that the reshipment will go out next Monday, October 16th with arrival by October 20th. No verification of tracking # or refund other than verbal. No way of tracking refund, reshipment, or progress. Told to call back on October 20th if I do not receive product and/or refund. Escalated to their leadership with no offer of remediation other than to call back on October 20th if products not received and partial refund not received.

      Business Response

      Date: 10/19/2023

      We have sent a response directly to the customers email address as of 10/19/2023. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:10/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought clothes for my little boy online on children's place website on Sept 25. All emails confirmed. Said package by Oct 9th. One day I went on the app to see where it is and it said delivered Oct 6! No one wrote or texted or said. Ok I checked everything and everywhere. No package!!! I called. The rep said it is MY problem and I need to contact the courtiers. What??? Since when?? I paid! I got no items! They should work it out and till then refund me. In the meantime I went on the app 1 or 2 days before I called. Clicked problem with order and got to choose refund or send new order. I chose resend order. Got a confirmation email saying a rep will contact me. No one did!! Then it said it's easier to get a refund and re order by yourself so I clicked ok refund. Nothing! Case number sent and no follow up.On phone asked for manager. Nothing!! Again they said it's my fault my problem and I should investigate where items are via a third party. What????? I paid and have no money no items no refund no Apologies no coupons no nothing. America 2023 custom service? I do not think so

      Business Response

      Date: 10/16/2023

      We have sent a response directly to the customers email address as of 10/16/2022. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:10/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with the childrens place online after updating my address with the company prior to submitting order. Once i received an order confirmation email, i immediately noticed that my order was not being sent to the new address i gave, but instead to my old address. I immediately contacted the childrens place to modify or cancel the order before it was processed or shipped. **************** refused to modify or cancel the order despite the fact that my order had not even been shipped yet. Instead they suggested that i contact the carrier service. After contacting the carrier service, the carrier service informed me that due to the type of shipping, only the merchant (the childrens place) could modify or cancel the order. When i called the childrens place again and informed them of this, they told me they cannot cancel the order even though it still was not shipped at this time. They then told me i need to wait until the package was delivered to the incorrect address and to then contact them again for a full refund. The packages were delivered to the incorrect address and the childrens place is refusing to give me a refund and tell me that no notes were ever made to my account that says they told me they would refund me. They told me to again contact the carrier services to make a claim, but when i called carrier services they informed me that only the merchant (the childrens place) could make a claim. The childrens place then told me to contact my financial institute to make a claim, but my financial institute will not issue a refund until the merchant files a claim. The childrens place refuses to do their job and i am now suffering a loss for something that could have been prevented by them.

      Business Response

      Date: 10/12/2023

      We have sent a response directly to the customers email address as of 10/12/2023. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:10/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite my telephone land online requests The Children's Place continues to send me spam emails. I want The Children's Place to stop send me email; all email, period.

      Business Response

      Date: 10/12/2023

      Please be advised that the customer has already opted out and has not received any promotional emails for the last two months. They have only received transactional emails, such as Placebucks/My Place Rewards statements. 

      Customer Answer

      Date: 10/12/2023


      Complaint: 20698803

      I am rejecting this response because it does not address my complaint.  My Place has sent me advertising email within the last two months. My Place admits to sending transactional emails, such as Placebucks/My Place Rewards
      statements but I have asked them to stop all email.  All email, period.  To my knowledge I have no My Place account and their so called statements are mostly advertizing

      Regards,

      *******************

      Business Response

      Date: 10/19/2023

      Our team has marked the email *************** as undeliverable. You will no longer receive emails from The Children's Place. We apologize for the inconvenience this may have caused.

    • Initial Complaint

      Date:10/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was canceled by the outlet in **. I have not gotten my gift card back that I Used to pay for my order. For 4 days I have been contacting the company only to be told " this is what it is". SUPERVISOR C21230 is u knowledgeable for a supervisor. When i requested an appeasement due to all the run around, she Doesn't know what an appeasement is and told me my money back was my appeasement. She sounded like she was Reading from a script and had zero empathy. Requesting my money back plus appeasement for hours wasted on this issues between phone calls and emails. Email rep responded citing the return policy. Didn't even acknowledge my issue. She told me to email *********************************** which has not helped at all.

      Business Response

      Date: 10/09/2023

      We will send your concerns to our internal team for review. You should expect to receive a resolution for your refund within 3-5 business days.

      Customer Answer

      Date: 10/09/2023


      Complaint: 20691075

      I am rejecting this response because:

      I have returned my items almost 2 weeks ago with no refund. 

      Regards,

      *********************

      Business Response

      Date: 10/13/2023

      On 10/10/2023, we issued an electronic refund gift card for $25.00 to the email address (********************)associated with your account.  If we can be of further assistance, feel free to give us a call at **************.Thank you for shopping at The Children's Place.


    • Initial Complaint

      Date:09/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase online through the children's place website..I received notification at the delivery of my items were delivered on September. The 17th left at my door.. there was no package delivered to my home by lasership. There is no one on my video camera at the time they said the shipment was delivered... The shipment company and the children's place customer service keep sending me back and forth to each other and no one will answer my questions or help me. I have contacted my credit card company and now they're doing an investigation which means basically I'm screwed. I'm not getting my money back once lasership says they delivered the shipment. I know what's going to happen but I did not get this package... Not only have I asked them just to replace the items or give me back the $120 in rewards I used towards this purchase. They keep telling me they can't help me call the shipping company. Shipping company tells me to call them. I've contacted my credit card company and they're going to do an investigation just like last time I had a problem with children's place and a shipment again supposedly delivered by lasership... Only this time I'm not going to stand by and just let them take my money...

      Business Response

      Date: 09/27/2023

      The customer's complaint was resolved through direct phone communication on September 25th, 2023.

    • Initial Complaint

      Date:09/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/6/2023 I had to orders shipped. They said it was sent to the wrong place and being rerouted. It continually says it's coming today.I sent 2 emails asking for my money back and got coupons. I said I don't want coupons, just my orders. On both emails I was sent coupons. The orders totaled ***** and *****.

      Business Response

      Date: 09/21/2023

      We have sent a response directly to the customers email address as of 9/21/2023. Please check your spam/junk folders for an email response from The Children's Place. 

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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