Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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  The Children's Place Retail Stores, Inc.

  500 Plaza Dr Ste 400 Secaucus, NJ 07094-3668

• 

  The Children's Place Retail Stores, Inc.

  45 Enterprise Way Secaucus, NJ 07094

• 

  The Children's Place

  7850 Mentor Ave Mentor, OH 44060-5582

• 

  The Children's Place

  3258 Midway Mall Elyria, OH 44035-2461

• 

  The Children's Place

  26300 Cedar Rd Beachwood, OH 44122-1158

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start by saying that I have spent a lot of money with Childrens Place over the years. Until now, this company has been my go to place for my children. I am highly disappointed in the way that Childrens Place has handled this situation. I have sent two emails and spoken to at least 3 representatives. On August 3 I placed an order and it was expected to be delivered on August 10 through ONTRAC shipping. This order was not delivered. I reached out to Childrens Place to see what my options were for this order. I was provided the number to ONTRAC by a representative. They have no option to speak with a live representative at ONTRAC. Since then I have been getting tugged between Childrens Place and ONTRAC to contact the other for a resolution. Your calls are recorded, so Im sure that you can pull the calls to listen to the conversation. I am a mail order supervisor, and while I understand that issues should be resolved with the carrier, I also know that when theres no resolve from the carrier, it is of the merchants responsibility to resolve the issue with the customer. I was told by YOUR representative that you guys rely on the word of the carrier and while that *** be true, MY CHILDREN rely on ME to be able to supply the things they need, and I relied on YOU to make sure that what I ordered AND PAID for from YOUR company would be received. I am highly disappointed in the way that Childrens Place has handled the situation, and I ABSOLUTELY will not be spending any more of my money with this company. Also, I called you on Friday and was given a phone number to ONTRAC that doesnt even work. I called back to let you know that the number didnt work and of course, no one answered. This company is disgusting at the way that they treat single parents who rely on them to make sure that items are received. Im sure that by losing one little customer it wont matter to you. But all in all this company is disgusting.

  Business Response

  Date: 08/29/2023

  Our records show the order was refunded in full in the amount of $45.75 on 8/21/23. Please allow 3-5 business days for the refund to be posted to your account. We apologize for the inconvenience this may have caused.

• Initial Complaint

  Date:08/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on August 8, 2023. The order shipped on August 10, 2023. On the 13th I received an update from the shipper that there was an exception and theyd attempted to deliver my package(no one had attempted delivery, I was home the entire day). The following day the tracking stated that the shipper didnt have my complete address and needed me to supply it. I reached out and provided my address. Every day after, from August 14th through the 19th, I was told by the shipper that my package would arrive in 1-2 business days. On August 20, 2023 the shipper told me there was an issue, they had no tracking confirmation of my package and I would need to contact the seller to resolve it. I contacted the seller support via chat, gave all details, and was told that Unfortunately, this is an issue only the carrier can resolve for you. My order is lost and rather than The Childrens Place taking responsibility and resending my order, ** left with nothing and no answers. Ive also reached out multiple times via The Childrens Place customer service email and ******** messenger. Their email response gives a case number and says they will be in contact. It has been 6 days and there has been no response. On the businesses ******** message an automated reply is sent that says they will respond within ***** hours. They did not respond. This business is taking customers money, but not provide product, or answers.

  Business Response

  Date: 08/29/2023

  Our records indicate the order was deemed lost and a refund was processed for the order ********** in full the amount of $42.52.  Please allow 3-5 business days for the refund to be posted to your account. We apologize for the inconvenience this may have caused.

  Business Response

  Date: 08/29/2023

  Our records indicate the order was deemed lost and a refund was processed for the order ********** in full the amount of $42.52.  Please allow 3-5 business days for the refund to be posted to your account. We apologize for the inconvenience this may have caused.

  Business Response

  Date: 08/29/2023

  Our records indicate the order was deemed lost and a refund was processed for the order ********** in full the amount of $42.52.  Please allow 3-5 business days for the refund to be posted to your account. We apologize for the inconvenience this may have caused.

  Business Response

  Date: 08/29/2023

  Our records indicate the order was deemed lost and a refund was processed for the order ********** in full the amount of $42.52.  Please allow 3-5 business days for the refund to be posted to your account. We apologize for the inconvenience this may have caused.

  Customer Answer

  Date: 08/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and I printed the order from when it was in my cart and when it was placed the order confirmation. I received an order with the wrong sizes and the wrong items and I called and spoke to ***** and the call dropped and he never called back. I had to call back and then got a lady named ******* who stated she was a supervisor as well. I am very un happy with the things that are happening and are not right. My order changed from when I placed it to when I received it and the customer service is horrible. To represent a Children's store and to have this happen I think something needs to be done. I would like someone to contact me regarding this issue as it needs to be resolved. I lost all my reward points and also cannot believe that I could not speak to a manager I had to file a complaint here. Someone is doing something wrong and I have the proof.

  Business Response

  Date: 08/31/2023

  Thank you for contacting us regarding your online shopping experience. We are sorry you did not receive all of the items you requested in your order. Our records indicate that a refund was issued on 8/18/2023 for the items that were said to be missing. A pre-paid return label was sent to your email address through ***** for you to send back any items you do not wish to keep and upon receiving the return a refund will be processed. We also show a coupon for 30% off was provided for you to use on a future purchase. We are happy to see that you used the discount on a new order. We appreciate your business. We can assure you that your feedback regarding this shopping experience has been forwarded to the appropriate teams for review and future consideration. We hope we get the chance to serve you again in the future. If we can be of further assistance, please feel free to give us a call at **************.

  Customer Answer

  Date: 09/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: ************************************************************ They are saying it will take ***** business days to return money on a cancelled order. I feel that this is not good when other companies return money in 2-3 days at most. I made the order online. I would like my refund sooner.

  Business Response

  Date: 08/23/2023

  Your credit card will not be charged since the order was not processed. What may look like a charge to your credit card (if checking your statement online or by phone) is called a pending authorization hold. Your bank places this hold on your account to verify the transaction and may hold the funds for a specified amount of time. The hold will come off your statement in accordance with your banks policies.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 11 items from childrens place online and didnt receive two of my items. Two shirts for $4.98 were missing so I called Colleens place for a refund and they refused to give me one!! They only offered to give me a $10 credit after I started I wouldnt be ordering from them again due to the difficulties to speak with some and the inconsideration. They had me call the delivery carrier and then call them back before they would even speak to me about my order just to offer a credit and say they do not give out refunds! Ridiculous and unacceptable these clothes were for my children for school now Im sport two outfits !!

  Business Response

  Date: 08/23/2023

  Based on our records, we have successfully processed a refund of $9.75 for the missing items in your order number **********. The refund should reflect in your account ending in **** within 3-5 business days. We regret any inconvenience this may have caused you and appreciate your patience.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase and order July 31, 2023 **********, and it was suppose to be sent to a local store. ********** location. I have yet to get the package. I called in to customer service and I received so many different answers to what happen. The communication was poor and hard understanding reps. I ask that the package do not be cancelled. I wanted to allow the time to see if it would come in. I was also told if I placed another other it could be expedited and with placing another order it cost more. None of the representative or two supervisors was willing to assist or accommodate. If you listen to the call all the people, I spoke with was rude and nasty. I have lost so much trying to get my order I have child in need of these items for school. Its not my fault or error, I as a customer made a purchase and ******************** failed on their end. It was no remorse and no compensation to equal the price. I spoke numerous representatives regarding the order. I asked that the order remain open incase it comes, and I will process another in case it dont. The last manger I spoke with name ********* id #******* he cancelled the order after being asked not to. The store called and they have the items, I spoke with *** and asked if I could go in the store and pay the same price for the items that I did online, and he decline and said that I couldnt.

  Business Response

  Date: 08/23/2023

  Based on our records, a customer called on August 15, 2023, regarding their order **********. The agent determined that the package was lost and suggested canceling the order. The customer agreed, and a refund was issued within 3-5 business days. The customer also requested a coupon code and expedited shipping, but unfortunately, we could only offer a 30% coupon code and a $10 reward code that was added to their account on the same day. The customer was refunded $184.12, and the refund was credited to their original form of payment. We will review all interactions with our management team for feedback and coaching opportunities to improve our service. We apologize for any inconvenience caused.

• Initial Complaint

  Date:08/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Order # ********** was not delivered . I asked Children's Place to show proof of delivery . I was told to speak to the carrier Fed Ex . I do not even know how to do that . I was told that was all that could be done . I paid for items that were never received by *************************** in *********************** **.I want a refund of ***** please. My case # with Children's Place is CU-******

  Business Response

  Date: 08/18/2023

  We are sorry for the difficulties you experienced with your order. Our records indicate that order #********** was shipped with ***** and it was delivered. However, the image is not clear enough to establish where the package was delivered to. A refund for the order will be processed. Please allow 3-5 business days for the refund to post to your account. We apologize for any inconvenience this may cause you.

  Customer Answer

  Date: 08/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau 

   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please  note  as of today I have not  received a  refund , what is the expected wait time? If monies are not refunded what must I do ?

   Thank you for all your help , it is greatly appreciated.

  Regards,
  
  *************************************

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online clothing order on 8/4/23 and at check out there was an option for rush delivery fee with a date of delivery showing BY 8/8/23. My order was not delivered by 8/8/23. I contacted customer service and requested a refund of the $20 rush delivery as when I placed my order it stated it would be delivered on a specific date and then it was not. I was advised they would not refund it. There is not disclaimer at the checkout process that mentions a cutoff order time and this misleading information caused me to pay for a fee I otherwise would not have.

  Business Response

  Date: 08/18/2023

  The order ********** was placed on 8/4/2023 (Friday) at 1:57 pm with Rush shipping service. Orders with ************ placed before 11 am ET Monday - Friday (excluding Holidays) will usually ship the same day. Otherwise, they will ship the next business day (business days are Monday through Friday excluding Holidays). ************ orders placed on Friday after 11 am ET will ship on Monday. The order was shipped on Tuesday 8/8/2023 and packages were delivered on Wednesday 8/9/2023 within the appropriate delivery timeframe of 3 business days. We apologize for any inconvenience this may have caused.
  
  

  Customer Answer

  Date: 08/18/2023

  
  Complaint: 20444652
  
  I am rejecting this response because:
  At the time of placement the shipping details on the check out page in writing stated that the order would be delivered by Auguat 8th which is the ONLY reason I used rush delivery. Under no circumstances was there a link or reference to further shipping expectations notated on the shipping/checkout page that timing would impact what was in black and white. If there was any indication that the order would not arrive until AFTER August 8th I would not have used rush shipping. Due to the misrepresentation of the website I am asking for a refund of the rush fee only. 
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/23/2023

  As a courtesy, a refund for $20 will be credited. Please allow 3-5 business days for the refund to post to your account ending in ****. We apologize for the inconvenience this caused. 

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number 149739-8198 I picked up My orders from the store on the 25th of July. Immediately when I received my order I was missing Girls basic super skinny jeans two pack girls uniforms (Don't know which one) Boys uniform polo classic red Boys uniform polo black I explained this to the customer service agent that I was missing those items. He told me the item refund totaled up to $68. I ended up getting a refund for $74 assuming the extra was tax. He told me he could not process the refund for the items that I returned He could only process the refund for the items that I was missing. I called back August 1st to see where the process is with my refund for the items that I return. I returned girls uniform pants two pack boys straight jeans two pack boys straight jeans three pack ******* over school T-shirt.I was told that I was already given credit for the uniform pants. How when there were two orders of the uniform pants? One I didn't get one I returned. I was told that I received a refund for the boys straight jeans two pack and they didn't receive the three pack. How is that possible when I took a picture of the box before I mailed it off? The representative told me she was only giving me credit for two items No my refund should have been $149.74 plus tax. I went over this information with the representative three or four times. He kept repeating girls when I would tell him boy and boy when I would tell him girl. He could not understand my English. So the representative did not do the correct thing Why am I being penalized for it? This seems to be a problem or repeated problem reading a reviews Give me my money back! At this point spending an hour and 39 minutes on the phone with the representative today you should refund my whole order!! I don't understand why the representative messed up but I have to call in an argue. It's not my fault he could not understand. My total refund should be $149.74 plus tax should be an inconvenience fee added!!

  Business Response

  Date: 08/04/2023

  Our records indicate a refund was issued for order #********** on 7/28/23 and 8/1/23 for a total of $160.59. This refund should show as posted to the original payment method within 3-5 business days from the issued date. If the refund has not been posted to your account, we recommend contacting the card issuer for assistance locating the refund. We appreciate you allowing us the opportunity to assist with your concern.

• Initial Complaint

  Date:07/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June I placed an order all wrong items sent. Eventually, well after the date needed the correct items were re-shipped. On July 23, order number **********, I placed an order for four navy uniform skirts and four light blue uniform shirts sizes 7/8 and 10/12. The items were to be donated in a uniform drive, they were shipped to the store located in *********, **. I opened the bag and I had someone else's order, not a single item was mine. The clerk, very nasty, Black female with waves in her hair, not wearing a name badge, REFUSED to provide her name, REFUSED to return the items, even after CUSTOMER SERVICE asked her to. **************** said they would have to send a prepaid label and they would issue a credit ONCE THEY RECEIVED THE ****** HORRIBLE CUSTOMER SERVICE. THEY SHOULD HAVE ACCEPTED THE RETURN.

  Business Response

  Date: 08/09/2023

  We have sent a response directly to the customers email address as of 8/09/2023. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 08/09/2023

  
  Complaint: 20401361
  
  I am rejecting this response because: I have checked my emails including junk and spam and there is NO RESPONSE from The Children's Place, nothing dated August 9, 2023.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/16/2023

  Our records indicate the order ********** was refunded on 8/9/20203 to the original from of tender ending in ****. Please allow 3-5 business days for the refund to post towards the account. We apologize for the inconvenience this may have caused.

  ********** Others **************** Refund Success ***** ***** **** 8/9/23 11:08 EDT

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  The Children's Place is is an unscrupulous business.   I checked my account and saw the $39 I spent had been credited. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************