Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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• 

  The Children's Place Retail Stores, Inc.

  500 Plaza Dr Ste 400 Secaucus, NJ 07094-3668

• 

  The Children's Place

  23-58A Bell Blvd Bayside, NY 11360

• 

  The Children Place Outlet

  4000 South Frontage Rd. Vicksburg, MS 39180

• 

  Gymboree

  2701 Ming Ave Bakersfield, CA 93304

• 

  The Children's Place

  500 Southpark Ctr Strongsville, OH 44136-9320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on The Childrens place website and after placing the order I realized the shipping address that was auto filled is my old address. I immediately called their customer service and they said they cant change the shipping address and also cant cancel the order. This was quiet disappointing they dont want to help even though order has not yet shipped. They said to contact carrier once it has been shipped. Now, I contacted ***** and they said they cannot update the address because of the type of Shipping selected by seller, receiver cannot change the address. I am totally frustrated of calling these guys again and again. Order number ********************

  Business Response

  Date: 08/09/2023

  We have sent a response directly to the customers email address as of 8/09/2023. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 08/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the *************** store to pick up my order that was placed online only to see 100 people in the line outside the door of the store. So I go inside the store where another customer was waiting on her order when **** (store manager) yells loudly "uh no one will be skipping to take your order". I said, "So if you placed an order and are just picking it up you cannot pull the order?" She was very rude and said the order is not paid for until I press the button. My order is paid once the funds are withdrawn out of my account. The service is drastically going down and is horrible at this store but I needed uniforms for my son before a certain date. Furthermore, your store manager needs additional training because she obviously does not know how to work under pressure and there needs to be another process put in place for picking up online orders. When a consumer spends money with your brand they expect respect from your employees when going into the store. I just left the store without my order. Also, there was another young lady in the store not at the register that the other customer who was waiting asked If she could pull the order and your store manager rudely told her no and she left the store without her order as well.

  Business Response

  Date: 08/04/2023

  
  Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our *************** location. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.  

• Initial Complaint

  Date:07/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on Children's World website, order # ********** on 7/20/23. Item shipped and shows delivered 7/24/23. The item was never delivered. Security cameras on property show nobody stepped foot on our property or drove down our driveway. Filed with shipping company which stated 48 hours response (have not heard back and it's almost 48 hours). Called Children's World and spoke with their overseas call center that can barely speak english. They advised me to contact the shipping company. This is Children's Worlds responsibility to put a claim in with the shipping company, not mine. They are the ones that paid for the shipping and are the shipper. They then said they can't process returns or reorders and to contact my financial institution to dispute the charge to get my money back. My ******************* should not be dealing with "investigations" on "disputed charges" as this was a legit charge and purchase. Despite all this, I finally hung up and called my CC company to dispute the charge. Up to ********************************************************************* a shipping company that doesn't have a phone number and a business that can't process refunds or reorder the item.

  Business Response

  Date: 08/01/2023

  We have sent a response directly to the customers email address as of 8/01/23. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 08/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from TCP initially 7/3/23, set to arrive by July 11th. There was no delivery or movement on the package after 7/8/23. On July 11th I called to report package lost, so credit was applied back to my account EXCEPT for express shipping credit. TCP rewards cannot be applied to shipping prices. I ordered the clothes once more as well as some additional items that cost me more of my personal money. Chose express shipping and was given a delivery date of July 26th. As of 7/26/23 there is NO MOVEMENT ON THE PACKAGE per ***** website and tracking. I called to ask TCP what the status was and was told I'd have to wait until 7/31 to have an answer or try to report the package lost. It has been over 3 weeks since the initial order and my children have now begun school without their new clothes which may seem small and minute but kids are mean these days and it could cause emotional turmoil for my children. It is also causing me stress and emotional turmoil. I spoke with ***** a supervisor of customer service and he hung up on me after I informed him I would like to file a complaint with BBB. I advised my right to choose was violated when they gave me the choices for shipping, yet did not uphold their shipping standards. And my right to be informed has also been violated, as no one informed me of anything, I had to go asking questions. Each time they've informed me with delivery dates, the dates are wrong or the packages do not show up, they "inform" part of our right is violated. If i would have known that even with express shipping they still couldn't assure a date or time frame then I would have used a different company. And my right to a remedy I hope is not the next one violated. My right to service is being violated as well. I'd like reparations, reprimand for ***** the supervisor who treated me so poorly for voicing my concerns as a consumer.

  Business Response

  Date: 07/31/2023

  Our records indicate online order number #********** was delivered on 7/27/2023 & 7/28/2023. We are happy to see you received your items. We hope you have found everything you like and are pleased with your purchase. Please accept our apology for the disappointment you experienced. We have forwarded your feedback for consideration. We appreciate the opportunity to address your concern and apologize for the inconvenience this has caused.
  
  FedEx
  687483810888
  DELIVERED
  Friday
  7/28/2023 at 2:43 pm
  DELIVERY STATUS
  Delivered
  
  FedEx
  641430449918
  DELIVERED
  Thursday
  7/27/2023 at 10:55 am
  DELIVERY STATUS
  Delivered

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased online back in MARCH 2023 the order was about ****** i live one main street i have automatic gates in front of my home they stated it was delivered to my front door they cant get too MY FRONT DOOR ..so i filed a claim i have been a ping pong ball back between commenity back and children's place this place told me i had to take it as a loss but never offered a refund or to resend items out AT ALL I Have been in a battle with them, they don't want to help i am not going to pay for something i didn't get, i have file claim after claim no once DID they ask to accommodate What so ever i asked why target ******* amazon Wayfair does!! I AM SO DONE I WANT MY CARD REFUNDED THESE PEOPLE DO NOT CARE WHAT SO EVER AT ALL THEY IS YOUR MONEY DONT NEED TO BE IN BUSINESS!! THIS HAS BEEN GOING ON FOR MONTHS I DONT NEED MY CREDIT EFFECTED BY THIS MATTER SO HORRIBLE WITH THIS COMPANY. SOMETHING NEEDS TO BE DONE

  Business Response

  Date: 07/28/2023

  We have sent a response directly to the customers email address as of 7/28/23. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11 2023 I made an online order at Gymboree.com. I ordered 2 girls pajama sets and 2 girl dresses. The total was $74.55. On May 17 I received a package from Gymboree / childrens place containing 2 grey boy zip up hoodies. I attempted to get a refund for the items on their app however it only let me get a refund for one of the 4 items. I received a credit of *****. I contacted them via email through their website on three separate occasions asking for a refund of the remaining balance. I have not heard anything back (aside from an auto-generated email saying each of my messages were received). I emailed on 7/12, 6/4, and 5/18. I should not have to contact them more than once let alone 3 times. On my third email I said I would contact the BBB if I did not hear back. My Order number is **********. Thank you very much!

  Business Response

  Date: 07/24/2023

  Our records show the correct order is ********** not 4495431930. A refund was processed for the reminder of the order that was received incorrectly as of 7/24/23. Please allow 3-5 business days for the credit to post towards your account. We apologize for the inconvenience this may have caused. 

  Customer Answer

  Date: 07/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business needs to improve its customer service process to ensure such a large gap in response time does not happen. 
  

  Thank you for your assistance in this matter!
  
  Regards,
  
  *************************************

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at Childrens Place Retail Store #**** ********************************************************* On July 22nd at approximately 1pm. The fitting room was closed but the entrance to it was not blocked. A man a his son stepped in to try on 1 pair on pants.After about 2 minutes,someone who identified herself as the store manager walks back and ask the man to leave because the fitting room is closed and this is where they store peoples pick up orders.The guy very politely said I apologize give me one moment my son is pulling his pants up. The store manager proceeds to escalate things by screaming you are not authorized to be in this room so get the f*** out of my store or she will force him out. The guy tells her again my son this putting his pants back on. The store manager proceeds to yell at the cashier to call security and the police because she feels threatened. The guy and his son left without purchasing anything. They also left before security got there. All of this is going on While the line to checkout is wrapped around the store. The store manager finally goes back to the register and tells every customer that will listen that she should have slapped the guy. The guy was wrong for using the closed fitting room HOWEVER, the store manager should not be working at a children's store or any store. She was totally out of line for the way she handled the situation. In this day in age she would be considered a *****. I was so disgusted with her actions that I put my items back on the shelf and left. Lots of other customers left as well.

  Business Response

  Date: 07/24/2023

  
  Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our ********, ** location. The Childrens Place values the relationships we have with our customers and hope you will give ** another chance to earn your trust and loyalty.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, Saturday, July 22, 2023, we drove all the way to The Children's Place at *************** in *******, **********. We wanted to buy things at the store.We have a Children's Place gift card with money on it. We previously confirmed online that it has money/value on it. The employees refused to accept it and said they can't scan it. We asked to speak to a manager and the manager on the phone said the same thing, and also that we call a phone number next week. ********** law is very clear. Gift card balances cannot expire. It is certainly the store's responsibility and duty to have the equipment to scan and read all gift cards that they sell to customers. Do you care about your customers? Do you want to sell your products?

  Business Response

  Date: 07/24/2023

  We are sorry for the difficulties you experienced with your Gift Card. For further research, please contact us with the full 19-digit gift card number and 4-digit PIN. For an E-Gift Card, this information can be found in the email, or, for a plastic Gift Card, the numbers are on the back of the physical card. If available, please include proof of purchase for the Gift Card. If you have an E-Gift Card email, you may forward the original email to us at ************************************ If the Gift Card was purchased in a store, please send the receipt information, including the date and store location, or send a picture clearly showing the transaction details. Once we review your information, we will respond shortly with the best solution available to address your issue. We appreciate you allowing us to assist with this concern.

  Customer Answer

  Date: 07/24/2023

  
  Complaint: 20361811
  
  I am rejecting this response because:

  Did you read my complaint at all? The whole point of my complaint was that gift cards can't expire by ********** law, that we have a balance available on the card when we were in the store, and that your employees refused to accept it while we were inside the store. That's the issue.

  You need to communicate this information to your employees and managers, that they cannot break ********** law whenever they feel like it. 

  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 07/28/2023

  
  Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our ********** location. The Childrens Place values the relationships we have with our customers and hope you will give us another chance to earn your trust and loyalty.  

  Customer Answer

  Date: 07/28/2023

  
  Complaint: 20361811
  
  I am rejecting this response because:
  

  They have not yet provided a contact person who can ensure that our valid gift card with a remaining balance will be accepted the next time we shop at the store that we previously visited. 

  Please provide that person's name and contact information. 

  
  
  Regards,
  
  *************************

  Business Response

  Date: 08/04/2023

  We have forwarded your information and your concerns to the district manager from that store location. Please allow ***** business days to receive a follow up call addressing your concerns and providing you with a resolution. Please allow some time for the complaint to be reviewed and addressed. 

  Customer Answer

  Date: 08/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent transaction was made on July 13 2023 in the amount of $164.39 using my bank card. My bank told me to contact the merchant directly and have the order canceled because it was showing pending. I reached out to the merchant twice and each time the agent asked me an order number. I never place the order so I dont have an order number nor know the phone and email use. I then asked for a supervisor and was placed on hold and no came back to the phone.

  Business Response

  Date: 07/18/2023

  We are sorry for the disappointment you experienced. If you believe your information was used to make an unauthorized purchase, please contact your credit card company or financial institution immediately to file a dispute for the charges. Once the dispute is entered, your financial institution or bank will start an investigation and contact us for documentation about the transaction in question. Your financial institution or bank will also assist you with reimbursement. We apologize for any inconvenience this may cause you.
  
  
  
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5, 2023, I purchased two items from this location. At check out, the associate asked if I wanted to open up an department card and get 40% of my purchase for that day. I told the associate no I did not want to open an account for a card. The associate still processed the application without my knowledge and consent. The next day and today(7/14/23) I went to the department store and informed them what had happen, the associate told me that it was nothing the store could do at this time because once the application is submitted my information is with the card company and gave me a number to contact the card company. When I spoke with the company they told me I had to pay $26 for a $500 credit line. I explain to the card company what happen in the department store and they still wanted me to pay for something I did not sign up for nor agree to. Moving forward to today, the card company stated that I was 30 days behind on a payment and now my credit score has dropped tremendously. Not only did I not agree to this transaction on 4/5/23, I am left to pay on a card I did not agree to (want) and card I have never used.

  Business Response

  Date: 07/18/2023

  We apologize for the disappointment with your My Place Credit card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* for them to review and to provide you with an update regarding this matter. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.