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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 609 total complaints in the last 3 years.
    • 183 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deleted my old address in ******* and added my new address in ** then placed my order. I checked the tracking on my order #********** totaling $78.48 and realized it had shipped to *******. I called customer service and they told me they could not call ***** to update the shipping info, nor could they send a replacement order. All I could do was dispute it with my bank. I called ***** and tried to update the address, but they said the merchant had to call. I feel as if the website doesn't work and I cannot trust it. True enough, I should have checked the address during check out, but when I confirmed the address had been updated, I figured that was good enough. I want the order to be replaced or I want a store credit. I purchase from this merchant all the time and don't want to stop doing business with them.

      Business Response

      Date: 07/12/2023

      We have sent a response directly to the customers email address as of 7/12/2023. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 7/6/23 with this company and due to the way their website is set up I was unable to apply the code to my purchase and the order processed. As soon as the order processed I reached out to the customer service number only to be told that they work banking hours ("00-5:00 pm EST and I was unable to modify my order #**********. I contacted their customer service on 7/7 spoke with **************** and was told that they could not assist me with modifying the order. I requested a supervisor (*****) and the supervisor attempted to tell me the same thing and when I requested someone over him he disconnected the call. I again called back and spoke to a representative **** who advised that she was unable to provide me the previous representatives name that I was speaking with she ******* supervisor who advised that she could only offer me a $9.00 in rewards. This is not acceptable as my children's place card should have been credited the diffrence not offered a reward. She mentioned that she could not credit my card because the order was placed. I want my card credited and compensation for my time that was wasted.

      Business Response

      Date: 07/10/2023

      Please provide us with the coupon code you wished to apply to the order, as our team would like to review this matter.

    • Initial Complaint

      Date:07/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt . I need it removed off my credit reported . I do not have a contract with childrens place I never received the original contact I requested. The credit card was not opened by me . I dont even have children

      Business Response

      Date: 07/07/2023


      We apologize for the disappointment with your My Place Credit card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* for them to review and receive an update or call back. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused. 

    • Initial Complaint

      Date:06/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order# ********** for $111.13 placed on 5/17/23 I called a said my ordered wasnt delivered on 5/31/2023. They said you have to take up with the carrier ***** and that will take up to 21 business days. Why I dont know. Ive been waiting on someone to call me from ***** nothing. I called back today to Childrens place which would be my 21st business day. They saying something about else. So now Im just getting the run around for a refund on something I didnt receive. Never in my life as it ever taken a business this long to refund something. I feel as theyre trying to keep my money.!! Now theyre telling me to call back next week but that its fair because Ive waited my 21 business days. Give me my money back. These are two different locations.

      Business Response

      Date: 07/07/2023

      Our records shows the refund was processed 7/6/2023 for the amount of $30.83. Also, the rest of the refund was submitted on 7/7/2023. Please allow 3-5 business days for the credit to post towards your account. We apologize for the inconvenience this may have caused. 

    • Initial Complaint

      Date:06/28/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 16, 2023 I ordered several items from The Children's Place, order number **********. The items were shipped via Lasership on June 20 (I used the tracking number to enter specific delivery information on June 20). On June 23 I received someone else's order, I did not receive a single item I ordered. Immediately, I called customer service and reported the problem. I told the representative that the child was going out of town and I needed the items reshipped, immediately. She ASSURED me she would ESCALATE re-shipment. Late Monday evening, June 26, I received an email from "customer service" with my order number ********** and a separate number PR-******* with Lasership tracking number 1LSCYK301902989. Each time I've entered that number in the Lasership tracker, THERE IS NO INFORMATION. I've called customer service, I've called corporate. I get the same lie. Lasership has NO INFORMATION on that shipment. My account DOES NOT SHOW THAT THE ***** HAVE BEEN RE-SHIPPED. Re-ship the items or REFUND MY MONEY.

      Business Response

      Date: 07/07/2023

      Our records indicate the reship was processed (PR-3522209) with the incorrect tracking number. However,the tracking number was corrected, a new tracking number 1LSCYK301902989 was provided, and it shows the package was delivered on 6/29/23 to the address provided. We apologize for any inconvenience this may have caused.

      Tracking Number
      1LSCYK301902989  
      Estimated Delivery Date
      06/29/2023
      Destination
      *******, ** 23669
      Latest Event
      Delivered
      Date/Time
      06/29/2023 at 7:24 pm
      Left At
      Front Door

      Customer Answer

      Date: 07/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since Jan. I've been charged a higher than normal monthly payment. I paid down the balance on my credit in December and my balance now is always below $300. There should be no reason why my monthly pay is $99 on a balance that's below $300. Every time I call I get told it might be due to a missed payment. I don't know how that would happen since my account is enrolled in automatic payments. It's a shame that I'm reduced to close my account because they can't get their calculation correct. And the higher than normal monthly payment puts me in a position to default on my credit since the payment is so much.

      Business Response

      Date: 06/30/2023

      We apologize for the disappointment with your My Place Credit card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* for them to review and for you to receive a direct update or call back. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.

    • Initial Complaint

      Date:06/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company will not stop sending me emails about sales or special events. I have sent a request to customer service twice in the past month about unsubscribing me from their emails. No response. They send 2 or 3 emails a day. Very annoying

      Business Response

      Date: 06/27/2023

      As you have requested, we have unsubscribed your email address from our promotional emails list. Please note that you may also unsubscribe directly by clicking on the "unsubscribe" link located at the bottom of any of the emails. Please allow ***** hours to stop receiving the promotional emails. Feel free to add your email address back to the email list at any time by visiting our website. We appreciate you allowing us the opportunity to assist with your concern.

    • Initial Complaint

      Date:06/23/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order 6-8-23. The order, that I had to call about myself, was lost in transit. I bought these items during a sale so now they are out of stock and one of those items was needed for a very important event. Their way of making it right was giving me a reward to shop with them again! I wanted my money back because I now have to seek this item elsewhere because they dont have what we are looking for anymore and they want me to pay more money (since the sale is over) and entrust them that they my items will actually get here now? I find this this to be an unacceptable way to run a business. People should get their hard earned money back when what they ordered is no longer available. The order we make is what we wanted and I understand that things happen and the carriers mess up isnt on them, but its adding insult to injury when you force people to come back after already being displeased. This feels slightly like a scam to me. Did they even really have the items I ordered? Did it really just get lost? Its never happened before, and I am a very loyal customer. This is completely unacceptable and I feel robbed!

      Business Response

      Date: 06/26/2023

      Our records show the order was lost in transit and the refund was processed in the amount of $11.40. Please allow 3-5 business days for the refund to post to the original form of payment. We apologize for the inconvenience this may have caused.

      Customer Answer

      Date: 06/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However, I also want to say that I dont appreciate the way their reply was written. As if this was their plan all along. That was absolutely NOT the case at all. I appreciate getting my money back since I had to go elsewhere to get the product I needed, however people should not have to go this extra mile to get what is rightfully theirs back. The product I ordered was the product I wanted and feeling forced to patronize them again, after a huge disappointment like this, and being expected to place trust in them again is absolutely unacceptable. This whole situation has placed a very significant bad taste in my mouth which is another disappointment for me because I was a VERY loyal customer. 


      Regards,

      ***

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I payed my acount in full but they keep charging me two dollars. I payed the amount to a zero balance never made another purchase with the card payed the two dollars they said I owed them yet I still owe them two dollars. Then I talk to a customer service representative and they told me not wlto worry they will remove the two dollars and close the account for me..because all they have done is lie to me about the status of my account so I insisted that they close it it wasn't worth the head ache or me destroying my credit over two dollars. I don't know if this is an isolated incident but they have lied to me repeatedly and if some one could go back and review the record calls it will be evident that the service reps will tell you anything never help you resolve an issue and out right promise you things that never take place. It's wrong and someone should he held accountable. Please review the phone conversations and my payment activity and help me figure out why I owe 2 dollars on an account I payed in full never used again and requested the account to be closed now its on my credit report. Please help.

      Business Response

      Date: 06/20/2023

      We apologize for the disappointment with your My Place Credit Card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* for you to receive an update or for a direct call back. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused. 

    • Initial Complaint

      Date:06/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased five items totaling $42.89 on May 25th 2023 from The Childrens Place website to be shipped to and picked up from my local store at **********************************************************************************. May 26th 2023 I received notification via email that order had shipped. May 30th 2023 I was notified via email that my package was in store and ready to be picked up. June 4th **************************************************************************** their possession. They could not refund me or provide any resolution. I contacted customer service as well with no resolution. I want to be refunded for items I paid for for, but not received.

      Business Response

      Date: 06/13/2023

      Our records show the order was refunded on 6/12/23 as the order was deemed as lost. Please allow 3-5 business days for the refund to post towards your account. We apologize for the inconvenience this may have caused.

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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