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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 607 total complaints in the last 3 years.
    • 183 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on September 24, 2020 I purchased a number of items from The Children's Place online. Total $120.50. Order number *********. never received shipping notification. Tried calling customer service 6 times. No-one ever answered the phone. There was no way to speak to anyone. Went in to a local store and was told there was nothing they could do.

      Business Response

      Date: 06/05/2023

      Our records indicate a refund of $120.50 was issued on 12/2/2020 at 03:06 PM to the credit card used on the order. Please dispute or review with your financial institution if you haven't received your refund. We apologize for any inconvenience this may caused.

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order #********** for 5 items. 3 items arrived. 2 did not arrive. I would like a refund of $23.81 for the 2 pairs of shorts that did not arrive, plus the reissue of the $5 rewards coupon that was used on the order. I called Childrens Place and was told that there is not an option to refund or replace lost orders.l You can see in my account history that I am a good customer with few returns/issues, I am not interested in a merchandise credit, as I paid for the original order using my credit card.

      Business Response

      Date: 05/25/2023

      We have sent a response directly to the customers email address as of 5/25/2023. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 05/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/1/23 I placed an order for $38.49. Money was taken out of my bank account on 5/3/23. The order confirmation number is **********. The shipment was delayed twice and on 5/9/23 the tracking, through Lasership, said it was delivered. I did not receive any package. My neighbors did not receive my package either. On 5/10 I emailed Childrens Place customer service about my missing package and was told to contact the shipping company. I emailed Lasership and got an email saying it was under investigation and results will be in 2 days. It's been a week so I called Lasership today 5/17/23 and was told they could no longer help me and to contact seller, Children's Place. I called Children's Place customer service, was transferred to 3 people and finally spoke to an employee who told me that they could not refund or replace my items and to contact the shipper and my bank if I want a refund. It is not my banks job to refund money for items I have never received. I've never had a company refuse a refund or replacement for items never received, until now. The carrier keeps telling me to call the seller and the seller keeps telling me to call the carrier. Everyone is giving a complete run around. If I can not get replacements for the items, I would like a refund for the items I never received. Please help me get a resolution from this company as their customer service department will not help me. Thank you.

      Business Response

      Date: 05/25/2023


      We are sorry for the disappointment you experienced with your order #**********. Our records indicate that the package was delivered to a locker according to the tracking number (1LSCYK3001Q2CXQ) provided. If you have not received it, we recommend checking the surrounding areas of the delivery to retrieve the package. We also recommend reporting this issue to the carrier by providing the tracking information, and they can also help locate the package. We apologize for any inconvenience this may cause you.

      Tracking Number
      1LSCYK3001Q2CXQ  
      ***********, ** ***** **       05/09/2023        12:48 pm           
      Your package has been delivered  Left At: Locker

      Customer Answer

      Date: 05/25/2023


      Complaint: 20070544

      I am rejecting this response because:
      The carrier said it was delivered to a locker. I do not have a locker at my house. When I informed the carrier of this they told me they can no longer help me and to contact Children's Place for a refund, which they are refusing to do. I do not have my package or a refund of items I bought. 


      Regards,

      *********************************

      Business Response

      Date: 06/05/2023

      We have sent a response directly to the customers email address as of 6/05/2023. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 06/05/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************************

    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made an online order and the address was wrong. Ive been calling for three days to try to resolve the issue and have had no luck with any customer service. ********************** wants me to contact the carrier and the carrier wants me to contact Childrens place. Ive been trying to resolve this before the shipping label was even printed. No one wants to assist me and Im now being charged for clothes I will never receive. Im disgusted with the non-chalant attitude that this company has and everything is out of their hands.

      Business Response

      Date: 05/22/2023

      We have sent a response directly to the customers email address as of 5/22/2023. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:05/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order april 14, 2023 for $96.87. These items have been paid for and I have yet to receive the products. I called three times to inquire. Keep getting run around and different stories. I want a full refund ASAP. You can not take payment and not product merchandise.

      Business Response

      Date: 05/11/2023

      In reviewing your Order #********** with tracking #********************, the status of the order shows delivered. If you have not personally received it, a claim with ***** will be opened to locate the package. Claim processing can take up to 21 business days to complete. As part of this process, the carrier will contact you for more information related to the delivery of the package. Once the investigation is completed, you will be contacted by our **************** team with the best options available to help resolve this concern. We apologize for the inconvenience this may cause. Please Note: Quite often we find that delivery drivers will secure the package in areas around the home such as on porches, stairs, back doors, garages or with neighbors. Please check any such locations as well and feel free to contact ** again with any updates.

      TRACKING NUMBER ********************

       SHIP DATE  4/17/23

      ACTUAL DELIVERY  4/20/23 at 10:00 am

      If we can be of further assistance, feel free to give ** a call at **************. Thank you for shopping at The Children's Place.

       

       

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Children's Place is using a company called OnTrac to deliver customer packages and they are not being delivered. There are many complaints about OnTrac and its delivery practices. The delivery service lied and stated that they attempted to delivery my package but they never came to my home. I have cameras all around my home. I have been at home, and no one rang my doorbell. The delivery team is lying about the delivery service. I have tried to contact the company but the phone number is busy. I tried to chat with someone but also unsuccessful. My office is at my home. The company has refused to help me get this resolved. I need The Children's Place to make this right. The Children's Place needs to discontinue using the current carrier and use a more reliable carrier such as *********** or DHL. The company is a bogus company. I need my packaged delivered or a full refund immediately.

      Business Response

      Date: 05/11/2023

      We have sent a response directly to the customers email address as of 5/11/2023. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased boys clothing on Children's place website and the offer was open a children's place credit card and receive 30% off. So I applied, was approved and placed the order. I received an email confirmation and was charged the full amount. I emailed Children's place and was given a case number (Case# I-*******) but never received any further correspondence. I called today and spoke to a manager, *******, ***************) and she said she could not refund the difference because the order was shipped, but I could return everything and then reorder with coupon.I already took tags off and threw them out and my son started wearing the clothing, so that is not an option. I want the 30% off refunded on the credit card I opened with them if they can not adjust my credit card amount, then refund me the $50 I should have received off of my order for opening up a credit card with them. Here are the order details:Order placed 4/24 online, order number #********** Total charged: $167.07 Thank you for your help!*******************************

      Business Response

      Date: 05/03/2023

      We have sent a response directly to the customers email address as of 5/03/2023. Please check your spam/junk folders for an email response from The Children's Place. Tell us why here...

      Customer Answer

      Date: 05/03/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/16/23 I placed an order for $50.94. The order confirmation number is **********. As of 4/26/23 I did not receive my order. I went to the email I received when the order was shipped to check the tracking. It states that my package was delivered on 4/24/23. I did not receive a delivery that day. I emailed Childrens Place customer service on 4/26/23. I received an email response from an employee named ***** stating that my package was delivered and to reach out to the carrier(Lasership). Prior to emailing Childrens Place I also emailed the carrier who have not responded to me. On 4/28/23 at 9:05 am I called customer service and spoke to an employee named *******. He stated to call the carrier and there is nothing they can do. I then spoke to a supervisor named ******* on 4/28/23 at 9:10 am who also stated there is nothing they can do and to call the carrier. I called the carrier who said to call the seller. I also asked from a reply to the original email and from both customer service representatives on 4/28/23 for contact information for their executive offices and they would not provide any information. I placed an order on Childrens Place online ordering system and paid for the order with a valid credit card and have not received the merchandise I paid for. Customers do not choose the carrier for delivery, it is chosen by Childrens Place. I am not looking for a refund as my child needs the clothing. Please help me get a resolution from this company as their customer service department will not help me. Thank you and have a good day, ***********************.

      Business Response

      Date: 05/02/2023


      We are pleased to inform you that we requested a reshipment for Order #********** on 5/2//2023. Please allow 1-3 business days to receive a separate email with the tracking number and carrier. We appreciate you allowing us the opportunity to assist with this concern.

      Customer Answer

      Date: 05/02/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:04/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $76 worth of clothing from Childrens Place. The site said delivered the shipping company said delivered with a photo that was not my home. I contacted customer support and was told that I should contact the business I ordered from so I did. They told me to contact shipping company and credit card company. Credit card company said I should call childrens place.

      Business Response

      Date: 04/27/2023


      In reviewing your Order #********** with ***** tracking #********************, the status of the order shows delivered. Since you have not personally received it, we filed a claim with ***** to locate the package on your behalf. Claim processing can take up to 21  business days to complete. As part of this process, the carrier will contact you for more information related to the delivery of the package. Once the investigation is completed, you will be contacted by our **************** team with the best options available to help resolve this concern. We apologize for the inconvenience this may cause.

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My childrens place marketed a credit card to me under the ruse that I would get a 30% off coupon and be able to use my credit card immediately for purchase after approval. I only applied for the card based off of the information provided. I applied for the card to be able to get rewards and the steep discount during a sale that was already going on. This was presented to me that I would save $176.86 if I applied. After applying and getting approved - I was then denied the ability to purchase based on their technical error. The site stated that the credit card information that was obtained was incorrect. I never received any information regarding this card. I have now lowered my credit, opened an unusable card and was told to wait **** business days until I receive the card. At which point their sale will not be going on, items I want could be sold out, and I may no longer wish to purchase from them. Customer service was not helpful even when I said Id be willing to purchase the items with a different card if they just held up their end of the deal- 30% off, triple rewards points for new card holder, and free shipping. To which I was promptly told no by an employee and a manager. I am a paycheck to pay check individual who relies on sales and discounts to purchase clothing for my children. I feel swindled.

      Business Response

      Date: 04/25/2023

      Our records show an order 4494539150 was placed on 4/17/23 were a 30% approval code was applied using the My Place credit card as the form of payment. If we can be of further assistance, feel free to give us a call at **************. Thank you for shopping at The Children's Place.

       

       

      Y01905
      DISCOUNT: $176.86

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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