Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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• 

  The Children's Place Retail Stores, Inc.

  500 Plaza Dr Ste 400 Secaucus, NJ 07094-3668

• 

  The Children's Place Retail Stores, Inc.

  45 Enterprise Way Secaucus, NJ 07094

• 

  The Children's Place

  23-58A Bell Blvd Bayside, NY 11360

• 

  The Children's Place

  500 Southpark Ctr Strongsville, OH 44136-9320

• 

  The Children's Place

  2014 FLORENCE MALL FLORENCE, KY 41042-1443

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used a ******* gift card to pay for two pairs of jeans, I swiped the gift card and the machine stated declined, the employee then swiped and it still said the gift card was denied. I later check the balance and called *******, it was verified that $66.79 was taken of the card. I called the store and made them aware, I received one follow up call. I continued to call the store for two more weeks after and was told another department hadnt emailed them with a answer. I spoke with customer service on two different occasions, and waited 3-5 business for a call back, no one ever called back. I left a message with the District Manager, she never called back. I then went to the store for a last attempt and was told that I shouldnt call the DM again, the store manager took down some information, and as of today no update or refund. I also emailed a screenshot to the customer service representative to show proof the money was taken off the card. I would like a check made out to me for the amount that was taken off the gift card, thank you.

  Business Response

  Date: 02/06/2023

  We would like to look further into this matter. Please provide the receipt information from The Children's Place and ******* gift card information in order to further assistance. In the meantime, since the gift card is from a third party company, we suggest contacting that company directly to report this issue. We apologize for the inconvenience this may have caused.

  Customer Answer

  Date: 02/07/2023

  
  Complaint: 19327580
  
  I am rejecting this response because: I have sent the proof before and now Im sending it again now. ******* agreed that the this dispute is with Childrens Place and not them. They verified over the phone the money was taken from your company. Its been over 30 days, I want my money back.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 02/22/2023

  We were able to locate a transaction receipt from the store location ******************* dated 12/27/2022for the amount of $66.79 to a **** card ending in ****. Unable to locate any other transactions using a gift card as a form of payment or with that amount.  If you are able to produce a copy of the receipt where the gift card was used to attempt to assist with this matter. However, since it's a third-party gift card we encourage you to speak with ******* for further assistance.

   

  12/27/2022 15:50:31238727VISA402087********** / Swipe

  Customer Answer

  Date: 02/24/2023

  
  Complaint: 19327580
  
  I am rejecting this response because:That is the wrong mall, this transaction that took place was at *********************.

  Dr.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/06/2023

  Please be advised, we only located a receipt that was void on 12/17/22 for the amount of $29.98 from the store in ******** mall. We encourage you to contact ******* in order to further assist you as we do not have access to the gift card information nor their gift card portal. 

  
  12/27/2022 19:16:20 2 ****** **** ****** SALE Voided 29.98

  Customer: ***********************
  

  Customer Loyalty Base *** **** **** 6462
  

   

  BRIERLEY LOYALTY INFORMATION
  MPR ID
  ***************

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a store credit from Gymboree from December 2018, I didn't need to shop for a while and from early this year because COVID we didn't go out for shopping. Now, when I went to *******, the store was no longer there and when I went online to check for the store near by only to realize that they filed chapter 11 early 2019 and the stores are no longer there and there is the card that i have is of no value, but the card said there is no expiration and the funds doesn't expire and can be used at anytime. This is a theft and they simply stole my money.

  Business Response

  Date: 03/03/2023

  We are sorry for the inconvenience, however, Gymboree gift cards received prior to our launch on 2/12/2020 cannot be redeemed for Gymboree or The Children's Place purchases. When The Childrens Place bought the rights to the Gymboree brand, we did not purchase the stores or merchandise, which is why we cannot accept gift cards or merchandise credits. We recommend signing up for our emails on Gymboree.com to receive updates on all the exciting new offers and promotions.

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a store return and the company holds my return. I contacted the store I returned to, they told me I should contact my bank to see the issue. I made several customer services call, turns out the company never posted my refund to my bank and hold my money. The total store return amount is $315.7. I made several calls later and they posted the refund but posted less amount than my store return receipt. I emailed them several times but no response after that. I feel like the company is using this way to hold customer's money.

  Business Response

  Date: 03/03/2023

  In order to review this matter please provide the store receipt and any other information that will further assist us in this case. 

• Initial Complaint

  Date:01/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered clothes from The Children's Place. The tracking number states the package was delivered in the mailbox on January 24th but it was either misdelivered or just not delivered at all. I obviously searched for it and checked with neighbors but the package is lost. I emailed the company stating the package is gone and requested replacement or refund. I was told to look for the package and then contact the carrier; that was all. I replied stating I had done that and that since both *** and **** had had possession of the package along the way, they just blamed each other. The company has simply ignored me and stopped responding. Regardless of which carrier lost it, the seller is liable and I expect the seller to make it right.

  Business Response

  Date: 02/02/2023

  We have sent a response directly to the customers email address as of 2/2/2023. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Packaged said it was delivered and it wasnt. Spent valuable time and gas driving to ************* post office and contacting **** Childrens place provided inaccurate tracking information and now this package is missing and no one can find it. I even asked childrens place to resend the product and they declined, I now want a refund.

  Business Response

  Date: 01/31/2023

  We are sorry for the disappointment you experienced with your recent order #**********. Our records indicate that the package was delivered to the shipping address provided; however, through an investigation with the carrier **** it has been determined that the package is considered lost. At this time, we have issued a refund for the order back to the original method of payment. Please allow 3-5 business days for the credit to post to your account. We appreciate you allowing us the opportunity to assist with this concern. We hope we get the chance to serve you again soon.

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is what should have happened in the first place. I feel its sad I have to file a complaint with the BBB to get this resolution. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item on **** and on **** it was on clearance I messaged The Children's Place for a price ***************** refused said because I bought it on sale they can't. Never heard of that. So I told them fine I would return it and re-purchase it which they didn't have a problem with. However I had a $5 off coupon that I should be given back when I retuen the item to use on my new purchase & they refuse to do that. I would like a$5 credit to my checking account or my Children's place account. My email to my account is ********************* and the order # was **********

  Business Response

  Date: 01/24/2023

  
  Our records show a $5.00 replacement reward was issued to MPR account ***************** on 1/23/23. The coupon was redeemed on order ********* on 1/24/23. We apologize for the inconvenience this may have caused. For more information on price adjustments  please review your price adjustment policy here - ******************************************************************************

  Customer Answer

  Date: 01/24/2023

  
  Complaint: 18887376
  
  I am rejecting this response because:

  I didn't return the item yet, so I didn't get a $5 reward for this purchase. I'd like a $5 credit/reward 

  Thank you.
  
  
  
  Regards,
  
  *********************************

  Business Response

  Date: 01/26/2023

  Thank you for contacting us with your inquiry. We are sorry your previous order was not eligible for a price adjustment because the item was purchased on sale. At this time, a price adjustment is honored only when the items are purchased at full price and then go on sale. However, our records show that you recently spoke with our **************** team and you were given a $5.00 off reward as a courtesy to make up for the price difference. Since a $5.00 off reward was already applied to your account, no further refunds or credits are due at this time. We are happy to see you were able to redeem the reward for savings on your new online order. We hope you are happy with the purchase. Thank you for shopping with us.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed an order online at the Childrens Place. I received an email stating my package was delivered and theres no sight of it..Originally my order was supposed to be delivered by *** but somehow it was transferred to the US *********** to make the final delivery. I called the childrens place immediately letting them know about my delivery issue. All they told me was they couldnt refund or reship my order and that i needed to contact the delivery carrier myself or dispute directly with my credit card company which i used my childrens place credit card. I keep getting the run around from both the online ordering and the credit card company itself. As a consumer it is the responsibility of the Childrens place to chase the carrier down and investigate this matter. Also as a business its the childrens place responsibility to make sure I receive my package in hand and its just not left out to be stolen.

  Business Response

  Date: 01/19/2023

  We have sent a response directly to the customers email address as of 1/19/2023. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 17, 2022 i went to The Childrens Place in *********** ** to purchase uniforms for my kid. When i go to pay for my items the cashier says if you sign up for a mypoints rewards card youll get $20 off your transaction. I said ok cool. So while shes processing the account she asked for my license and then she called somebody on the phone. After speaking to whomever she was speaking with, she gave me my license back and said i was approved for $300 credit limit. I asked **** did you just sign me up for a credit card? She paused and slowly said yes. I told her i didnt want a credit card, i dont own any and if she would have said it was a credit card i would have said no. I told her cancel it because i didnt want it. She said she couldnt cancel it. I would have to call and cancel. i was in the middle of buying a house and didnt want to mess up my credit score. She then explained i wouldnt have to pay anything unless i used the card no monthly fees or anything. she then asked did i want to use the card to make the transaction and i said no because Im going to cancel it. So i swiped my debit card and a receipt comes out. I called the number she provided to cancel it and the supervisor was **** and said it was nothing they can do and that they can close my account but it will drop points on my credit score. 2-3 months later i started getting calls so i kept blocking the different numbers i thought it was a scam. So i finally googled the number and it came back to comenity bank. So i called them to ask why they keep calling? They said i owed $152. I told them i didnt owe anything. I said somebody else must be using the account. I said I never even received a credit card or statement at my in the mail. I then found out they had the wrong address and never updated it until later when i told them i was recording the conversations. I checked my bank statement and my debit card never paid for the transaction. I called the manager of the Childrens place and explain what happed. She pulled up my receipt then she also explain that when you sign up for the card it automatically pays for the transaction. She also said there was nothing she could do about the fees and credit card etc. I asked her so why did the cashier ask me if i wanted to use the credit card like i had a choice? She said she didnt know. I then called comenity bank back and explained what happened. They kept telling me they couldnt help me until I made a payment. I told them i will only pay for my transaction at the store because they didnt use my debit card like I thought and I didnt authorize the store to create a credit card account or purchase the items with the credit card account. nobody told me the transaction would go on the credit card account. the first and only statement i received was when i closed the account and the guy agreed that i can pay the transaction fee and they would waive the rest and then would close the account (I have an audio recording of the phone call that took place). I paid the transaction amount and closed the account. In which I found out the payment I paid was more than the transaction amount. The next day they sent me a bill stating what i paid and that i still owed. They never did an inquiry on my credit reports. They only then reported i owed money, $111. And now they are saying i made another payment which is not correct, i only made that one payment in December for $85 that I thought was the transaction fee but it was more. I have the recording of when the guy agreed to waive all the fees if i pay the transaction amount and it would be a 0 balance after.

  Business Response

  Date: 01/18/2023

  We apologize for the disappointment with your My Place Credit card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. Please allow 3-5 business days for a member of ********************* to provide you with a response. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on January 2 with The Childrens Place. Order number #**********. When I received a confirmation for the delivery through **** I noticed that the address was incorrect. I contacted *** and advise them of the situation and was told that I would need to contact the childrens place in order to get the address corrected. The following business day I contacted the childrens place in advised them that the address was incorrect. A supervisor by the name of ***** at the childrens place advised me that they had no way of changing the address and that I would need to contact *** in order to get that done. After explaining several times that I had already contacted *** and was advised that they were not able to make any adjustments. I was told there was nothing that they could do. I made this order through The Childrens Place. The childrens place has done nothing to attempt to resolve this issue. There is also a second package out with OnTrac that is currently on hold because the childrens Place would not give OnTrac the authorization to change the address so it could be properly shipped to me. I am requesting a full refund for this order.

  Business Response

  Date: 01/17/2023

  We have sent a response directly to the customers email address as of 1/17/23. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 01/25/2023

  
  Complaint: 18807729
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/12/23 I called the ************** before 5:00 pm eastern time to pay my bill the system kept cutting off and started over, by the time I was able to complete my payment it was a minute or two minutes late. I call the customer service line and spoke with *****, I explained to her what happened she told me I would be charged a late fee anyway, I asked her is there any way the late fee can be waived she told me no. I asked to speak with her supervisor I was on hold for 30 minutes and no supervisor came to the phone. If your phone system is messed up they should be able to waive the late fee. It wasnt my fault.

  Business Response

  Date: 01/16/2023

  We apologize for the disappointment with your My Place Credit card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. Please allow 3-5 business days for a member of ********************* to provide you with a response. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused