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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 609 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Date: Dec 18th 2022 Amount Paid: $39.57 Order Number: ********** I ordered two outfits and two headbands. I only received 1 of the 2 headbands and received both outfits. I contacted support to let them know one of the headbands were missing. The first person offered me a $5 coupon. When the headband was $10 at the time. Which means I would have to pay another $5 for the headband. When I had already paid for it and didnt receive it. Contacted support and talked to a new person who offered me $10 coupon. The headband then went on sale for $7 and some change. I tried using my two coupons to make it free. But they dont allow you to use a coupon that is over the order amount in your cart. And when you add something else to your cart, it only brings the other item (headband in my case) down by a few dollars. So once again, youre still paying for your item you already paid for. When you shouldnt have to pay even a cent for it. They didnt offer to refund or resend item free of charge when they have it on their site that they resend items free of charge. I also emailed them after all of this, and the ignored the email.

      Business Response

      Date: 01/19/2023

      We have sent a response directly to the customers email address as of 1/19/2022. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:01/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to childrens place on 1/7/22 I bought a few things for my daughter as I did so when I left the store and got home I only had one skort in the bag not 2 so I called the store and they are saying they see on camera I have both skirts in my bag and I do not. Its not about the price its the principle I called kindly about the issue I bought a lot of stuff and for sure one skirt is missing from my order. I want a refund for the skort that is missing please. Its only ***** but again its the principle.

      Business Response

      Date: 01/11/2023


      Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologize. Would like to share feedback to the District Store Manager who will take the appropriate action regarding your recent visit and purchase. In order, to further assist you in this matter please provide us with the store location and receipt information. The Childrens Place values the relationships we have with our customers and hope you will give us another chance to earn your trust and loyalty. We hope to hear from you soon!

       

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/17/22, I ordered 2 sizes in a mens Hawaiian shirt in the ******, ** store. When I asked the cashier about the return policy, all she told me was that I could return the size that did not work to the store. I did not receive my items until 9/30/22. When I attempted to return the shirt that did not fit in early November, I was told that the return could not be accepted since it was beyond 45 days. I now see that this policy is clearly stated online; however:1. I was never advised of this when I specifically asked at the point of order.2. It took 13 days (of those 45) for me to even receive the items.I understand why stores have limits on their returns, but this one is particularly non-flexible, and does not take into account when people shop for gifts. I am astounded that Childrens Place is willing to lose a customer over $13. I may not have historically spent a lot of money with them, but I have lots of friends with children, and they have all heard about this experience. And expecting a grand-niece next year, I will be sure to look elsewhere when spoiling her.

      Business Response

      Date: 01/05/2023

      We have sent a response directly to the customers email address as of 1/05/2023. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my card balance in April of 2022. I received no phone calls, no mail correspondence from them until 6 months later. Then they are stating I owe them Over $100 in late fees and interest?! You can clearly see through the bills online it was paid in full before the due date. I am not sure where this random late fee/interest charge came from when the card was paid in full. I have tried to resolve this with customer service and all they say is that they have every right to charge a late fee/ interest even if the card is paid off and they dont even have to tell you about it. They now have closed the account and I no longer have access to my prior bills to upload for supporting documentation.

      Business Response

      Date: 01/03/2023


      We apologize for the disappointment with your MyPlace Credit card .Your feedback is appreciated and important because it helps us improve our relationship with your credit card holders. Please know your comments was forwarded to ********************* for consideration. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a coat and bows on December 13, 2022 and never received my package. Called childrens place 10 days after the order was placed and again 14 days after the order was placed to find out what was going on but all they could tell me was to wait. I just want a refund since I never received my package!

      Business Response

      Date: 12/28/2022

      Our records indicate the order was refunded on 12/28/22 to the original form of tender. Please allow 3-5  business days for the refund to post to your account. We apologize for the inconvenience this may have caused.

      Customer Answer

      Date: 12/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have the childrens place credit card. I always pay online or go into the store. No where in their billing does it say that the amount owed needs to be paid by 5 pm on the day it is due. I called in because their system would not let me pay after 5 pm. I looked on my statement and it does not say by 5 pm either. I talked to two customer service representatives and both were rude, argumentative, wouldnt transfer me to someone in ******* or that I could understand or listen to what I was telling them. Their policies that are states in the agreement do not match up to what they are telling you. They are dismissive and even if it is an error on their part or system issues they take no responsibility and blame the customer.

      Business Response

      Date: 12/23/2022

      We apologize for the disappointment with your My Place Credit card. Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. Please allow ***** business days to receive a direct follow up from *********************. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused. 

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/13/2022 I placed an order with The Childrens place. On 12/16/2022 the carrier LaserShip marked the package as delivered. I live in a building with surveillance cameras, so I went to ***************** video shows no one entered the parking lot and mail room at the time the package was supposedly left at front door. I have placed 2 other orders through The Children's Place, both were delivered by **** and *** with no problems! Ive googled LaserShip and I have read hundreds of complaints of this company lying about marking delivered of packages, stolen packages, lost packages. I spoke with LaserShip and was told they would complete investigation within 2 days, 15 minutes after speaking with them I received an email from LaserShip closing out the investigation because they have it delivered. I asked can I send the footage and they said no. This is ridiculous, this was much needed snow boots and winter clothing needed for my 1 year old son. I have spent so much money with The Childrens Place, to have them dismiss me and the inconvenience they have put me through by choosing this carrier that has nothing but bad reviews. I want a replacement order shipped or a refund of my points. I suggest you guys drop LaserShip as a carrier, or you guys will be loosing a lot of loyal members.

      Business Response

      Date: 12/23/2022

      In regards to your order **********, the tracking information you received indicates the package shipped and delivered successfully. Please be advised, if you have not personally received the shipment, you will need to contact the carrier directly to locate your package or create a claim with them. If you are unable to open a claim, we encourage you to dispute the charges with your financial institution.  We will take the necessary action to review and address this matter with the carrier that delivered that package. Unfortunately, we do not have the capability to reship the item at this time. Our records indicate we replaced your previous rewards ($110) as of 12/22/22 to assist in replacing your lost order (new order **********). We apologize for the inconvenience this has caused.

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order clothes from the childrens place on December 3rd. On December 18th we received an email that it was delivered but we couldnt find he package. I contacted the childrens place who instructed me to contact lasership. Lasership told me I needed to contact the children place as they couldnt do anything. The childrens place is refusing to help us. We dont have the clothes we ordered nor a refund for the money we spent. This company clearly doesnt care about their customers.

      Business Response

      Date: 12/23/2022

      We have sent a response directly to the customers email address as of 12/23/2022. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 12/24/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on Black Friday and the company canceled my order with no notification. They held my money on my account for a month. I've spoken with 4 different people that couldn't tell me exactly why it was cancelled. I also received an email to leave a review about the products that they canceled. They are every unprofessional and unwilling to help.

      Business Response

      Date: 12/22/2022

      Our records show one of our corporate representativesspoke to the customer directly on 12/20/22 concerning her order cancellation.She explained the reasoning for her order cancellation and advised on our authorization hold policy. The customer was offered a 30% coupon to assist in the replacement of her order but respectfully declined. We apologize for the inconvenience this may have caused.

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on 12/10/22 and I added my 30% off coupon. The website stated for me to use my Place Card as payment. I clicked on Place Card and the order went through. When I checked the order the coupon code was not applied. The total bill was $136 and coupon was 30% off making the saving $39. I immediately contacted customer service who was not available so I had to submit an email. I received a response on 12/12/22, stating an existing order cannot be modified. I called and was told the order was in transit and the code can not be applied. The resolution from them was to wait for all the merchandise to be delivered and return to the store. Which is not an even deal because I would have to spend money on gas to drive to the nearest store. I suggested a return labeled be sent to me but that was denied as well. What transpired was no fault of my own yet I am out money. I just want the coupon to be honored. This is an online order complaint, I just put in the address to the closest store. I have no issues with the store.

      Business Response

      Date: 12/21/2022

      We have sent a response directly to the customers email address as of 12/21/2022. Please check your spam/junk folders for an email response from The Children's Place. 

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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