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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 609 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my grand daughter clothes 52 dollars and something from the childrens place and it was supposedly delivered November 10 2022 my daughter did not receive package. **** investigated and they delivered to wrong postal box but refuses to pay because the childrens place did not insure. I called the childrens place for a refund and was told I have to call my bank and dispute claim as fraud and cancel my debit card. This is not acceptable and I would appreciate them refunding my money. Thank you, *********************

      Business Response

      Date: 12/06/2022

      We have sent a response directly to the customers email address as of 12/06/2022. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 12/06/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:12/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB:For the past weeks, I have been unsuccessful in using my credit of $19.62 from my merchandise Gymboree card. I was told from Children's Place (CP) the credit can be used in any CP store. Here's the history of my contact with CP:11/2/2022 - CU-******. [Case# I-3214163}11/27/2022 - CU-****** 11/30/2022 - CU-****** Latest response from CP below on 11/30/2022:Thank you for contacting The Children's Place. We appreciate the opportunity to address your request, we understand how important it is for you to use your gift card. To provide you further assistance, we recommend contacting ********* Services at ************. A specialist will be happy to assist you. We sincerely apologize for any inconvenience this situation may have caused.If we can be of further assistance, feel free to give us a call at **************. Thank you for shopping at The Children's Place.-----------------------------------------------------------------------------------------On 12/1/2022, I called several times on ********* Services at ************, but it always returns a busy signal. Then I called customer service at CP at ************** about the problem, but they could only transfer me to the ********* Services. When I was transferred, the system responded "Call cannot be completed" and I was disconnected. Children's Place response to my problem is unacceptable. I hope BBB can assist me in resolving this. Please let me know if you need further information.Thank you,******

      Business Response

      Date: 12/05/2022

      The gift card from the Cash Star order below has been resent to the email address ************************* Please check your spam/junk folders for the email from *********. 

      Customer Answer

      Date: 12/07/2022


      Complaint: 18491807

      I am rejecting this response because:

      I have not receive any store credit or response from Children's Place(CP), and I have checked on my Spam/Junk inbox, too.  I received an email from BBB that CP should have sent my credit to my email on 12/5/22.  Could we have CP resend the credit again to my email please?

      Regards,

      *********************

      Business Response

      Date: 12/13/2022

      We requested for the gift card to be resent to your email address please allow 3-5 business. In the mean time, please keep checking your spam/junk folders for an email from Cashstar. 

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online, order ********** for $74.70 and paid with PayPal. We recently moved and because the billing address with PayPal was updated I did not double check to see if the shipping address has been updated because I saw the billing address was correct. We called the seller and they said we should contact the carrier to update the shipping address. We contacted the carrier but because of the shipping method, *** smart post, they can only update at seller request ( due to the 3rd party logistics ****** We called the seller, childrens place again, and requested to speak to a supervisor who did not only refused to help but was rude and unprofessional. They claim that we should go pick up the package that will be delivered half way across country and we can return it to any childrens place store or ship it back to them once we pick it up. Unacceptable and unreasonable

      Business Response

      Date: 12/06/2022

      We contacted the customer via phone but we left a message for a call back as of 12/6/22. 

      Customer Answer

      Date: 12/13/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At this point I will NEVER shop with The Children's Place or anyone attached to them again . I placed an order for my daughter 11/10 tracking days it was delivered 11/15 . WE NEVER GOT IT ??I have spoken 5 ppl from *** and 4 ppl from the company through phone and email . Who just keep telling me The item says delivered so there is nothing we can do They refuse to ship another item , refuse to give a refund and no one thats answers barely speaks **** English which makes s*** even harder. I have filed a complaint with BBB & corporate at this point . Their customer service is TRASH ??? .

      Business Response

      Date: 11/30/2022

      We have sent a response directly to the customers email address on the order (***********************) as of 11/302022. Please check your spam/junk folders for an email response from The Children's Place. 


    • Initial Complaint

      Date:11/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date - 10/26/22 Amount Paid - $58.52 My order number is **********. My order stated it was delivered and not received. I spoke to a rep who advised me to contact **** I spoke with *** who advised me to wait 72 hours which I have before speaking to the rep and then they advised to contact the merchant.. I spoke to another rep from Childrens place Who advised me my best bet was to dispute the transaction with my bank. I advised her I paid with Afterpay. She told me it would be handled. I spoke with Afterpay who advised me they cannot do anything until the merchant initiates the refund so to go back to the merchant. I spoke with a childrens place rep again explaining my frustration because I just wanted a reshipment, but after all of the back and forth I wanted a refund. She advised me she will help, but I was only again referred to contact *** and my banking institution after I was just sent back to the merchant from both of them. I then sent an email to customer service hoping they can help on 11/16 and I still have not heard back. That was 10 days ago and in the email it states I will be responded to within 24/48 hours. Its been an entire month with no product and no help and I am extremely frustrated.

      Business Response

      Date: 11/30/2022

      We have sent a response directly to the customers email address as of 11/30/2022. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 11/30/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:11/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TO DATE: *** has contacted me and informed me that they can not locate the package and to seek refund from Children's place. I ordered $322.05 worth of clothing for my kids online. I did not receive my order that should have been received on 10/24. I have since tried to chat, call and email to request a refund. I was ignored and still have not received a refund.

      Business Response

      Date: 11/30/2022

      Our records indicate the claim was approved for the missing package and a refund was processed to the original form of payment. Please allow 3-5 business days for the refund to post towards your account. We apologize for any inconvenience this may have caused.

    • Initial Complaint

      Date:11/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an order in October the clothes online were $30.00 more in store. Although the store associates do price match I wasnt aware of the huge price difference at the time. Im November I submitted 2 orders. One order I paid express shipping and the order wasnt even processed. The customer service representative was not friendly or showed customer support in any way. The supervisor did not show any customer support or was not friendly and expressed I should be aware of their multiple warehouses and policies of the company. I feel as if this company is robbing people and committing fraud on the prices.

      Business Response

      Date: 12/01/2022

      We have sent a response directly to the customers email address as of 12/1/2022. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Online order ##**********, dated 11/15/2022, for store pickup.Got an email saying it has been shipped and on the way to the store.This morning 11/23/2022, got an email saying the order is being cancelled.Called customer service, they called the store, could not find the package.They said they did not know why the order was cancelled, but because it's cancelled, there is no way to send a replacement package. Also BTW, since I used a gift card, the amount will be refunded within 4-6 weeks!!! - "thank you for shopping with us, but there is no way we can expedite the process. If you miss the holiday gift, that's your choice. Do whatever you need to do"I do not know how to characterize this quality of customer service.Please either send me a **************************** order ASAP, or do the refund immediately!! I should not need to wait another 4-6 weeks - this is the longest time frame that I have ever heard for refund to a gift card!!

      Business Response

      Date: 11/29/2022

      We have forwarded your concerns to our sales audit department to review and expedite your refund gift card. Please allow 3-5 business days to receive a resolution via email.

      Customer Answer

      Date: 11/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:11/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place an order on 11/14/22 total ***** they use a shipping company called lasership as soon as I got the message that my order was delivered I went to the door and there was no package[ this happen once before with this company the women who received my package contact me via ******** and I made arrangements to pick up] but this time I don't know where they delivered it. So I contact childrens place they said it was delivered to contact company. Lasorship does nothing and childrens place won't refund so I am out of the money and merchandise. I ordered the same merchandise again to pick up at the store. Just can't believe childrens place don't help there clients and this lasership company is a joke.

      Business Response

      Date: 11/23/2022

      We have sent a response directly to the customers email address as of 11/23/2022. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has mailed my package to a different address twice without resolution. I made sure that my address was correct before purchasing. This will be my second purchase that i won't receive my products or a refund. They do not care and tell me they won't do anything about it. They are stealing from people. It is a $30 purchase this time. I guess this is how they make money.

      Business Response

      Date: 11/22/2022

      We have sent a response directly to the customers email address as of 11/22/2022. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 11/22/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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