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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 609 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i made a purchase and over three humdree dollars and my package was never delivery and they refuse to give a refund or resend me the items

      Business Response

      Date: 11/17/2022

      In reviewing your Order #********** on ***.com with tracking #1Z9X28A70316710009, the status of the order shows delivered. We have filed a claim with *** on your behalf to locate the package. Claim processing can take up to 14 business days to complete. As part of this process, the carrier will contact you for more information related to the delivery of the package. Once the investigation is completed, you will be contacted by our **************** team with the best options available to help resolve this concern. We apologize for the inconvenience this may cause. Please Note: Quite often we find that delivery drivers will secure the package in areas around the home such as on porches, stairs, back doors, garages, or with neighbors. Please check any such locations as well and feel free to contact us again with any updates.

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $322.05 worth of clothing for my kids online. I did not receive my order that should have been received on 10/24. I have since tried to chat, call and email to request a refund. I was ignored and still have not received a refund.

      Business Response

      Date: 11/16/2022

      Our records indicate the claim was opened with *** on 11/9/22 the investigation can take up to **** business days to complete. Please allow the allotted time as its been only 5 days since the claim was received by ***.

    • Initial Complaint

      Date:11/14/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 items online. The tracking number says it was entered this week, 2 weeks late. When I look at the tracking history, it says it's still waiting to be picked up from the shipper. I live in locked apt building. Packages must be delivered to tenant's door or placed in a locked bin. The package is not in either of these places. Children's Place refuses to acknowledge the fact that there was a shipping issue. I've basically been told, "Too bad."

      Business Response

      Date: 11/16/2022

      We have sent a response directly to the customers email address as of 11/16/2022. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $322.05 worth of clothing for my kids online. I did not receive my order that should have been received on 10/24. I have since tried to chat, call and email to request a refund. I was ignored and still have not received a refund.

      Business Response

      Date: 11/09/2022


      In reviewing your Order #********** on ***.com tracking #1Z9X28A70316603778, the status of the order shows delivered. If you have not personally received it, we filed a claim with *** to locate the package. Claim processing can take up to 14 business days to complete. As part of this process, the carrier will contact you for more information related to the delivery of the package. Once the investigation is completed, you will be contacted by our **************** team with the best options available to help resolve this concern. We apologize for the inconvenience this may cause. Please Note: Quite often we find that delivery drivers will secure the package in areas around the home such as on porches, stairs, back doors, garages, or with neighbors. Please check any such locations as well and feel free to contact us again with any updates.

      Customer Answer

      Date: 11/09/2022


      Complaint: 18377554

      I am rejecting this response because:it is your responsibility to ensure that items i order get delivered. If items were not delivered and you have to run an investigation then it is your responsibility to refund me or provide my items. I ordered it s online which were not received. You have failed to provide me my items so this I am seeking a full refund. Either issue a full refund or I will be forced to have this resolved in court. I am also planning on blasting you all over social media until I ensure everyone heard about how horrible your customer service. You have taken my money and failed to provide me with my item. If I don't get a full refund, I will take you to court and make sure your reputation is destroyed. 



      Regards,

      *****************************

      Business Response

      Date: 11/11/2022

      We have opened a claim with *** to investigate this delivery. According to tracking information, your order was delivered on October 27, 2022 at 3:15PM. We will follow up once additional information becomes available from the carrier. We appreciate your patience and understanding. Thank you for shopping at The Children's Place. 

    • Initial Complaint

      Date:11/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,On November 1st, I sent a message to Children Place informing them that:On Oct 19th I placed Order Number **********, which I did not receive it even though it seems it was delivered on Oct. 25th.I received NO Answer.I have also contacted Lasser Ship. Here is my Case #: ******** They said they don't know what happened with my package.Today, Now, 4th, I called Children Place asking them to contact the carrier, ****** Ship to find my package. They anser that is not in their contract with Laser ship to contact the carrier regarding the shipping, and that Children Place is not responsable if the carier loses or steals packages. I have to contact my financial institution.This is not a professional business attitude. This is unacceptable!

      Business Response

      Date: 11/08/2022

      We have sent a response directly to the customers email address as of 11/08/2022. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:11/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a childrens place credit card. I bought my great niece some things and charged it to my card, I entered my niece name for pick up I entered my card information and it changed my pick up name to myself and was not authorized to do such, Children Place customer care said once the order is processed it can not be changed. They wont release my order or cancel it because that cant be done either.

      Business Response

      Date: 11/08/2022

      We apologize for the disappointment with your pick up order. Our records show the order was cancelled and the refund was processed on 11/5/22. Please allow 3-5 business days for the refund to post towards the originally form of payment. We apologize for the inconvenience this may have caused.

    • Initial Complaint

      Date:11/04/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my childrens school uniforms from this company on July 6, 2022 in the amount of ******. I was tracking package on the website. The website states my order was delivered July 13th 2022. I checked my home for package and it was nowhere to be found. I checked my cameras that day to see if there was anything delivered to my home and there was nothing. I contacted childrens place who then advised me to contact **** After contacting *** I was advised to contact ***** Who then advised since it was a *** Sure Post package there was nothing they can do either. I then contacted Childrens place back who then stated they would reach out to open an investigation. I was also transferred to their credit department to file a dispute on the charge. An investigation was opened with *** and is still showing opened, I still never received my package and I ended up having to re-order the same items so my children would have uniforms for school. It is now November and I am still out of ****** and no package. I asked them if they could re-send me the package and they advised I had to place a new order and pay which I did. Why would i place a new order if I already had the items. All I am asking is that you credit back my account the ******. Children Place only gives you the runaround and no assistance. Im not sure why it takes this long to find a package. *** has not provided me with any answers and neither has childrens place. Please assist me with getting my credit back. I dont have money to give away. I have been ordering from this company for years and this is the first time I have not received a package and to be treated like this is ridiculous. All I want is my credit back on my card for the package I never received. Here is the tracking for the package. You will see all details here. Your shipment 1Z9X28A7YW75579491. This is the info from the website WEDNESDAY, JULY 202:44 PM | *************, ** We've begun an investigation to locate the package. Order #**********.

      Business Response

      Date: 11/07/2022

      We have sent a response directly to the customers email address as of 11/07/2022. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 11/10/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I ordered 5 items on 9/28/2022 from Children's Place online. Order #**********. Total was $68.82 (good sales!)I got an email on 10/6/2022 that items were delivered. Have been unable to find the box anywhere. OnTrac notes stated "Front Door Can't Find the Name". I live in an apartment complex and not sure what "front door" they were referring to. Outside the complex? Not outside my apartment door. Again, unable to find the box anywhere on site. It has been a couple of weeks now. OnTrac directed me back to Children's Place. Tracking #D10013373002953 Meanwhile, I have tried to reach **************** at Children's ********************** several times. Chat feature is a robot. Never was able to reach a real person, or get anyone to respond back via that feature. No emails were ever returned either. Had to call during my lunch, because phone lines close early apparently. It is like they don't want to help people given how difficult it is to reach a real person. Finally reached a real person today 11/2. Was given the run around to "look around", "try contacting the delivery company", and "contact my financial institution." Brushed off that they will not refund nor return my item. Even though an online refund is an option, they refused to do one. Online they even say to request a refund and just reorder it all yourself. I did not do this online...because the sales are over and it would cost me more. This person would not do it for me. I spoke to a 2nd and 3rd supervisor, who repeated the same things. I have never had a company basically tell me, "We are keeping your money. Oh well." with nothing in return. No additional resolutions were offered. That is not how business works. You pay over $60 for items...then you should get them.I have now requested the refund online. I am disappointed and frustrated that my daughter will not be getting her clothes, but this company does not deserve my money anymore. I just want my money back. Thanks.

      Business Response

      Date: 11/03/2022

      We have sent a response directly to the customers email address as of 11/03/2022. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 11/03/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      It took a couple more hours, but I did receive an email that a credit was issued for my order.  No other communication from the company or mention of this complaint (ID *********, however.  Oh well.  At least I got my money back.   
      Regards,
      ****

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a order ********** and never received my entire order contacted customer support on 10/31/2022 and was told to just dispute the charge with my bank however I paid using Afterpay and there is no option to diss charge

      Business Response

      Date: 11/03/2022

      We have sent a response directly to the customers email address as of 11/03/2022. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:10/29/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Date Sep 23, 2022Order Number:4486519574Never received package; unable to give me a refund even reported unreceived and or stolen went through bank; carrier of package; and customer support for 2 hrs all to be routed back to childrens because they are the only people who can help, but stated they cannot help me because packaged was marked as delivered. Even though unreceived

      Business Response

      Date: 11/04/2022

      We have sent a response directly to the customers email address as of 11/04/22. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 11/05/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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