Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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• 

  The Children's Place Retail Stores, Inc.

  500 Plaza Dr Ste 400 Secaucus, NJ 07094-3668

• 

  The Children's Place Retail Stores, Inc.

  Garden State Plaza Mall Paramus, NJ 07652

• 

  The Children's Place

  7850 Mentor Ave Mentor, OH 44060-5582

• 

  The Children's Place

  500 Southpark Ctr Strongsville, OH 44136-9320

• 

  The Children's Place

  192 Great Northern Mall North Olmsted, OH 44070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed in order on 10/14, order number ********** fully expecting my item in **** days. After placing the order I waited a few days and realized my item hadnt shipped. Needing it the following week I called and asked if there was a problem with the order. CS said no but also informed me that they had up to 10 days to ship the item. I asked if we could expedite the shipping, they said it couldnt be done. I asked for them to send me a return label for the item as now it will be to late and I will not be inconvenienced to return this item to the store. I needed these items today, 10/26 and they are not expected to deliver till 10/28. Tracking **** ************************** I need a return label sent or a refund issued.

  Business Response

  Date: 10/28/2022

  We have sent a response directly to the customers email address as of 10/28/2022. Please check your spam/junk folders for an email response/refund from The Children's Place. We apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17, 2022 I placed an order on the website, order number **********. I received the order on October 23, 2022, but was missing 1 pair (the lighter blue pair) of the 4pack of jeans (Item#**********), size 3t. I called customer service to have item shipped to me and was told they could not contact the warehouse to ship it out. I was offered a $15 myplace reward. When I attempt to purchase the 1pair of jeans which is ***** b4 taxes and $14.05 after taxes I get a message "Your item total is $2.01 away from being able to redeem this reward". I called customer service back and was advised that will need to purchase something else AND pay the taxes on the order to be able to get the pair of jeans with the reward. Why do I need to do this when I already paid for the jeans and simply want to get the pair that was missing from the order. This was an error on Children's Place. You can have the reward back, just send me the jeans that I already paid for. As a 16 year customer, I think there should be a better resolution for this. I do not wish to purchase anything else as I do not have the money to do so at this time, just simply give me the item I already paid for.

  Business Response

  Date: 10/31/2022

  We have sent a response directly to the customers email address as of 10/31/2022. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 10/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I would have preferred the missing item, but find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase on 30SEP2022, the order was supposedly delivered to a mail room or mail desk which we have neither one of these. I walked around all the business offices here and their was not a package delivered. I then went on line to advise TCP I did not receive the package. There was a couple of options, I could request a new shipment with no cost, which that was my first choice but of course the online page would not allow that option to go through so I went with the nest request which...They asked me to request a refund and reorder the items so I did. The new order ended up costing me $19.05 more than the original order and I reordered the exact same items as it was for my Granddaughters Birthday. The Original order was $92.99 and the new order for the exact same items was $112.04. I went online to request my refund 3 times with no response from TCP. I finally called them to see where the refund was and all they could say was because the order says delivered the refund was denied and the only recourse would be to file a fraud charge with my account I put the order on. First of all that is fraud - If I was to claim fraud for the charges. I did speak with a manager and all he could say was I'm sorry, this is our policy. Or they said I could get in touch with the carrier to locate the package. I spent several hours of my time to get this resolved with no avail. TCP takes no responsibility. Obviously I would not of reordered the exact same items if I had received the package. This company has the worst customer service I have seen in a long time. You would think the company would care about satisfying the customer but as I pulled up the ******************** and saw the complaints, I can see it is not a priority.

  Business Response

  Date: 10/27/2022

  We have sent a response directly to the customers email address as of 10/27/2022. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 10/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So many issues have happened with your credit card.Right now at the moment I am calling to verify my account is paid off. ******* said I didn't make a payment AND there IS late fee. I am currently in the store with the manager ******* and she is appalled at the rudeness I am currently receiving from Apeesha. I have begged 10 times for a Supervisor and ******* will not transfer me and is treating me like garbage. Very rude and I'm trying not to cry in the store.I AM CURRENTLY WAITING 20 MINUTES AGAIN FOR A SUPERVISOR. ******* said she would transfer me and made me wait **************************************************************** that she herself would review my account.Prior to this incident, I came in and paid my balance to the store manager. She didn't know my balance, I was told 3 different amounts. I paid "hopefully" the right amount, which is why I was calling to check my balance.******* tells me I didn't make a payment, even tho i told her i had a reciept in my hand, 3 TIMES! I then tell her I was in the store with the manager who took my payment, ******* said "o there is a payment for the 'EXACT amount'" and then said "o I see you paid now, you owe $3.00 for a late fee!"I said what?!? You guys sent my card to some strangers house and I just finally received it last week. ******* said "well did you pay your balance when you called to turn on your credit card?" I said "No, why would I do that?" ******* said "well duh, there you go, you didn't pay when you turned on your card so there you go!"When I said the manager hears her being rude she finally said "I'll transfer you to a manager". I am still waiting at the moment, it has been 25 minutes. O wait!!! I have JUST been hung up on right now!!! It is interesting because Apeesha verified that the phone number I am calling from is a good one if we get disconnected. She had me read my number off, digit by digit, to double verify if we get disconnected.Interesting......

  Business Response

  Date: 10/25/2022

  We apologize for the disappointment with your My Place Credit card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* to receive an update or for a direct call back. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from The Children's Place, through the app, like i have done plenty of times before. Received order confirmation, shipment confirmation and delivery confirmation all through email. A week later, I still do not have the package that they say was delivered. I couldn't get through on the phone to the Children's Place, sent a message via email and got an email back saying I would hear from them and they gave me a ticket number. Didn't hear anything for a few days but was finally able to get through via phone. Spoke to someone, said I would need to check with my neighbors to see if they received my package, call *** to see if there was other tracking info and then I had to call my Children's place credit card to dispute the charge. I asked to speak to a manager (*********) and he repeated to same thing and said there was nothing else he could do. I did everything I was directed to do. The credit card company basically laughed at me and said the Children's place needs to refund me or reship my order... so I called the Children's place back. Spoke to someone who said they need to have approval for a refund or reshipment, then got disconnected. Called back again and they said they couldn't do anything and they transferred me to ********* again, the manager. He couldn't do anything but give me a store credit. I said I want my order or I want a refund and he said they do not do that! I had to argue with him for a credit. Explained to him that I paid money and I am expecting products in return. I am appalled at the chain of events that occurred and how I could not be refunded or have the items re shipped and the TERRIBLE customer service!!!! My order was for $59.12!

  Business Response

  Date: 10/24/2022

  We are sorry for the disappointment you experienced with order **********. Our goal is to provide exceptional service and we fell short of that goal. We will take the necessary action to review and address this matter with the shipping department that processed your order. Unfortunately, we do not have the capabilities to reship the item at this time nor a refund. Our records indicate $80 dollars in rewards were generate towards your rewards account (B10000528001106) as a courtesy to replace your order. We apologize for the inconvenience this may have caused.
  
  20 RewardActive10/21/202212/5/2022 11:59:59 PM$20.00Y02805GWP7PSWI10/22/2022 10:42:47 PM
  $40 RewardActive10/21/202212/5/2022 11:59:59 PM$40.00Y08605GZSTEEGA10/22/2022 10:42:47 PM
  $20 RewardActive10/20/202212/4/2022 11:59:59 PM$20.00Y02805GTB46MEX10/22/2022 10:42:48 PM

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered online 10/10, they send half my order. Ok, but they have hit my acct everyday for a transaction hold for *****, since they havent shipped the other half. I called and talked to them 12th b/c they had hit my acct for the whole total of as a transaction hold 48$, then the ***** as another hold then an actual charge for the ***** shirts they sent. Said oh theres hold b/c u used Apple Pay. That it was my banks fault. I called the bank 10/17, the bank couldnt help b/c it holds. But they said its a glitch in the children pl system. Not due to using Apple Pay. They rep ***** at **** of America had the same issue. She said they ran her acct neg w transaction holds. I called them back that and they said the same c*** abt they cant fix anything they charges just fall off 1 by after 5 days. They couldnt say when the jeans would ship, that had7-10 days to ship. It was day 7, Since they couldnt remove transaction I told them to cancel my order. They said give them 1-2 days. But here we are next day order still not canceled. I dnt believe they will correct this correctly. I have used Apple Pay plenty of times and never had this issue. I dnt think should be placing holds everyday. Acted like no big deal. Well I dnt cares its a hold that $ that is unavailable for me to spend frm my acct.

  Business Response

  Date: 10/20/2022

  
  We are sorry for the difficulties you experienced with your order. Our records show only one charge was processed for order # **********in the amount of $15.15 on. What 10/11/2022 you may still see on your account is the original authorization hold. The hold should drop off automatically in accordance with your card issuer's hold policy. To have this authorization hold removed from the account sooner, we encourage you to contact the card issuer and they can verify that a charge was already completed for the order. We apologize for any inconvenience this may cause you.

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased clothes from childrensplace.com. I've been trying to return the purchase at the store and can't find the email for the receipt of purchase. I have been trying to call customer service via phone, virtual chat and email and I cant get a hold of a person to help me. I would just like an email for the purchase I made in late august/ September, so that I can either get store credit for or get a refund.

  Business Response

  Date: 10/20/2022

  
  We appreciate the opportunity to assist with your inquiry. To obtain a copy of the receipt for your order, please visit our website and click on 'Track Order' located at the top-right of the page. Upon entering the email address and the order number, you will be able to view to your order summary which can be printed or shown at the store to act as a receipt for a return or exchange.

• Initial Complaint

  Date:10/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around sept 27th I placed an order on childrens place. Then I made another order and another three total. I never received the 3 orders. And I cannot get anyone to answer emails or virtual chats. I have 3 case numbers no one will reply too. I was finally able to get a refund on two orders on the website. But the most expensive one. No one will help me with. Says its the carriers fault and the carrier says seller have insurance for that reason. I cannot get anyone to answer me or help me. The phone I wait 55 mins to be hung up on. They have terrible customer service ******************** online

  Business Response

  Date: 10/19/2022

  
  We apologize for the disappointment with your orders. Please provide us with the order numbers for the orders you did not receive. We would like to look into this matter further to provide you with the appropriate resolution.  
  
  

  Customer Answer

  Date: 10/20/2022

  
  Complaint: 18232289
  
  I am rejecting this response because:
  
  If Id accepted I couldnt send the order number which is **********. Is the one I didnt get a resolve on. Thank you. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 10/24/2022

  We have sent a response directly to the customers email address as of 10/24/2022. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to activate my card and the lady that activated started trying to enroll me in some protection assure program. She said it was **** per 100 of your statement. I ask her what if you paid your statement off every month or it was under ************************************************************************************************************************************ She's the one that brought it up but she got extremely angry because I had a question . Needless to say I will cancel my account and will by my stuff from a company that appreciates my business .

  Business Response

  Date: 10/17/2022

  We apologizes for the disappointment with your My Place Credit card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* to receive an update or a direct call back. We appreciate the opportunity to address your concern, and again we sincerely apologize for any inconvenience this has caused
  
  

  Customer Answer

  Date: 10/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on October 2, 2022 under order number **********. There were 17 items in that order. The order says delivered via *** but I am missing 10 items. I have contacted customer service twice and explained the issue. The first rep said a case would be opened but he lied because when I called a second time on October 14, 2022, I learned he never opened a case. I told them of each item I was missing and requested a refund because at this point they have charged my card and I have not received the items ordered. A refund was refused and I'm told it will take 17 business days to investigate. I am not waiting 17 days when they have my money and I don't have the items purchased. This order was $231.61 and I am requesting a refund on the items missing. The customer service is awful and we as loyal customers should not be treated this way!!

  Business Response

  Date: 10/17/2022

  We have sent a response directly to the customers email address as of 10/17/2022. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 10/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************