Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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• 

  The Children's Place Retail Stores, Inc.

  500 Plaza Dr Ste 400 Secaucus, NJ 07094-3668

• 

  The Children's Place Retail Stores, Inc.

  45 Enterprise Way Secaucus, NJ 07094

• 

  The Children's Place

  23-58A Bell Blvd Bayside, NY 11360

• 

  The Children Place Outlet

  4000 South Frontage Rd. Vicksburg, MS 39180

• 

  The Children's Place

  139 Flatbush Avenue Brooklyn, NY 11217-1450

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received my package. I called customer service was told that I could not get a refund and I could not get my order reshipped. I was told to contact my credit card company to dispute the charges. I was treated rudely by customer service and the manager

  Business Response

  Date: 10/13/2022

  We have sent a response directly to the customers email address as of 10/13/2022. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 10/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place a order 9/28/22 , it was marked delivered 10/04/22 but nobody had delivered or even attempted to deliver my order, reached out through email two times no reply, called and was told to call financial institution and they would contact carrier now heres the thing not all banks are going to dispute charges because you didnt receive what you paid for some will tell you that the merchant HAS to assist you with this and then some will help in my case Apple cash couldnt help me so I contacted the merchant again and they tell me they can give me a $20 credit which is a JOKE I spent $100 why do they think a $20 credit will be able to suffice? I explained to them that my bank cant dispute the charge because it was authorized and they still didnt care and didnt help me in anyway

  Business Response

  Date: 10/12/2022

  We apologize for the disappointment you experienced with your order. Please provide us the order number and or email address used to place the order to further assist you. We apologize for the inconvenience. 

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the store on 9/26/2022. It said the order would be at the store from 10/2-10/9/2022. The charge was pending on my bank account for 3 days and then stopped. I called the business on 9/30/2022 and the man said the delivery had changed and it would not be shipped until 10/11/2022. I asked to cancel the order. He confirmed and since the items had not shipped I would NOT be charged. On 10/6/2022 my account was charged the $33.77 for the order that had been canceled. I called the company and asked to speak to a supervisor. He went from saying it was because the request was not processed to saying their was a "glitch in their system." My account was now in the negative due to their mistake. He stated that he would now submit for a request for the order to be canceled. I told him that this had already occurred. He refused to give me a confirmation it was canceled or his name. I'd like the money back for the order as well as the overdraft fee of $29.00.

  Business Response

  Date: 10/07/2022

  
  We are sorry for the difficulties you experienced with your order. Our records show only one charge was processed for order #********** in the amount of $33.77 on 10/5/2022. When an order is submitted a hold is put in place to secure the funds. Once, the order ships the customer will see a charge on their account. What you may still see on your account is the original authorization hold. The hold should drop off automatically in accordance with your card issuer's hold policy. To have this authorization hold removed from the account sooner, we encourage you to contact the card issuer and they can verify that a charge was already completed for the order. Please note, the order was canceled and refund on 10/6/2022. Please allow 3-5 business days for the credit to post towards your account. We apologize for any inconvenience this may cause you.

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need some help in this account you are reporting me CCB/CHLDPLCE **************** this account has been reported on my credit file which I know nothing about.

  Business Response

  Date: 09/29/2022

  We apologize for the disappointment with your My Place Credit card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* to receive an update or for a direct call back. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.

• Initial Complaint

  Date:09/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order that was delivered to an address in IL I live in **. This address had been stored in their website (my address from 8 years ago) I acknowledge my fault in this matter. However I contacted them immediately. Which I was told out of their control. They would not cancel or refund. I was told contact **** I did immediately. *** said until they received the package they couldnt do anything. I contacted *** again once it left TCP warehouse. *** then said sorry but TCP is the only one who can stop it from being deliver as they shipped it ********** (yes I have this in writing) so I contact **** and they cant stop it because it got delivered. So I then try to find information for the person who lives at my old address. I have text a cell phone number and still have not got a response. I will try to stop TCP cc from charging me $250+ for an order I didnt actually receive. I have ordered from TCP since my son was born 10 years ago. Im extremely disappointed in this. And my biggest suggestion if you cannot stop an ordering from leaving your warehouse then at the very least do not allow your website to store shipping addresses. Do better for your customers your products and prices are wonderful. ******** doesnt have this problem. *** made this mistake ordering from ON. Yes, I admit my fault in this matter. I also know I order every song day (not an exaggeration) online. Every my groceries and I have never had such a poor customer service. Id like to continue ordering from TCP and hope the matter can be resolved

  Business Response

  Date: 09/26/2022

  We have sent a response directly to the customers email address as of 9/26/2022 regarding the status of a refund. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at The Children's Place website online for uniforms for children in need. The order was a large order that was to be sent to the store for pick up. I placed this order on August 29, 2022. As of September 19, 2022, after several calls to customer service for assistance, I was informed they will just send a refund. I was not happy because we have families in need that are a part of our non-profit organization. I had to take a full day of work riding around the city to find a large number of uniform items for children. I started at the ******************* location to discover that the majority of the order that was missing was on the sales floor. I will assume that the store put my order on the sales floor to sale. I was very upset as I was shopping with the printout of the missing order and was able to locate about 90% of the items. No one offered assistance. There wasn't an apology of the mistake. There was NO effort to help from customer service or the store associates. This is the second year in a row that I have had an issue with not receiving uniforms I have ordered for children in need and no form of help or apology or refund at that time. I thought getting it shipped to the store was a better option, but they decided to sell the items I already paid for! So I am stuck with paying twice for items and paying even more the second time since most items I ordered online was purchase as set of pants and in store I had to pay more buying them individually.

  Business Response

  Date: 09/28/2022

  Our records show the order 1485664965 was refunded on 9/19/22 back to the original from of tender ending in ****. Please allow 3-5 business days for the refund to post towards the account. If the refund has yet to post please contact your financial institution for further assistance. We sincerely apologize for the inconvenience this has caused.

  1485664965 Credit Card *************** Refund Success ****** ****** ****** 9/19/22 13:08 EDT

   

  Customer Answer

  Date: 09/28/2022

  
  Complaint: 18048836
  
  I am rejecting this response because:
  
  The actions of the situation are not being addressed. This company is showing no care or concern as to how being a customer I am ignored at several levels to get better resolution. Throw a refund and that is it for them. No! What is going to be done to prevent this to happen again? Why as a customer I was forced to spend more money at the stores as compared to online to help purchase uniforms for low income children? Why was I forced to drive all around town for a full day in order to piece together an order that was put out on the shelves instead of me being contacted to pick up? Where is the resolution to me spending more to purchase clothes AND gas because of the company not holding employees responsible for what they didnt do correctly?
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for uniform shirts for my son, however when they arrived they did not fit and it was the biggest size they had in boys, so I proceeded to return the items to the store that was closet to my home. The first store I went to I left the original receipt home but did manage to pull up the emailed receipt and was told that I could not use that. So I left and the next day I decided to go to the location that was near my job...HA when I found out I didn't even need that receipt and they used the information that was on the shipping box I was heated. Next, the total that I paid was $104.77 but was only refunded $84.77 I didn't noticed it until I had got home and looked at the receipt. I called the store and she gave me the customer service number to call and said they would take care of it and refund the $20.00 back to me (shipping). I called the customer service line and was told they are not refunding it backing to me because they cannot and have no power to do so. I work in the refunding department in customer service and I know that's a lie. You are a highly reputable millionaire company that will not miss $20.00 but I live pay check to pay check and we are living in trying any struggling times so $20.00 means a lot to me. Again I paid $104.77 but was refunded $84.77 please give me back my $20.00 my order number is **********

  Business Response

  Date: 09/20/2022

  We have sent a response directly to the customers email address as of 9/20/2022. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:09/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Childrens Place August 18th, 2022 Order # ********** $65.37 Did not receive package. Have filed multiple refund request with the seller and have not received any sort of reply. Called again today and was still told the package was marked delivered and to contact the carrier.

  Business Response

  Date: 09/13/2022

  We have sent a response directly to the customers email address as of 9/13/2022. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for the last few months to pay my bill online. Each time, the website says there is a technical glitch and my request could not be processed. I call customer service, only to be told I do not have an account (obviously I do. I am trying to pay them.) In the meantime, I am charged a 29$ late fee because I am unable to pay this bill through the website or over the phone. Last month, when I called I was told to go pay the bill at the store and this would "fix everything." I did, which is a major inconvenience for me because I work full time as an RN and do not have time to go to the store. However yet again I am told I do not have an account all while being charged yet another late fee, which also is affecting my credit score, as it shows that my account is past due.

  Business Response

  Date: 09/07/2022

  We apologize for the disappointment with your My Place Credit card .Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* to receive an update or a direct call back. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received four emails from this company regarding a credit card approval, and three purchases which were canceled. I did not do apply for a credit card or make these purchases. I have been trying all week to call and contact this company to state my name, address, phone number, and email address is being used in a fraudulent manner. I cannot speak to anyone because the automated system states the business is closed and I have not received a response to my email. I spoke with police authorities regarding this matter and was told nothing can be done unless an actual purchase is made. This is what I am trying to prevent.

  Business Response

  Date: 09/06/2022

  We apologize for the disappointment with your My Place Credit card. Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* to receive an update or for a direct call back. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.

  Customer Answer

  Date: 09/06/2022

  
  Complaint: 17897736
  
  I am rejecting this response because: I did not apply for a credit card through your company, nor did I attempt to make purchases. Someone our there is using my name, address, phone number,  and e-mail address. I want to stop this with your company before an actual purchase is made without my permission. 
  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 09/09/2022

  We have forwarded your information to ********************* and our Loss Prevention team to review and have requested for your information  to be blocked from being used. In the mean time, we encourage you to contact ********************* to open a dispute and a file a police report, if you haven't done so already. We apologize for the inconvenience this may have caused.