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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 610 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conducted an online sale Dec. 02, 2024, they confirmed my order and never shipped the order. They will not allow cancellation of orders once placed, even if not shipped. This order is a Christmas gift and now I cannot order elsewhere because I cannot get my money back. Also files a ticket with them with no response.

      Business Response

      Date: 12/23/2024

      We have sent a new response directly to the customers email address as of 12/23/2024. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 12/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******** ********

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am missing what I purchased I was sent another item the merchant has. It refunded my purchase and has not sent a replacement. Instead offered a coupon where I would need to pay for the item again.

      Business Response

      Date: 12/19/2024

      We have sent a new response directly to the customers email address as of 12/18/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 22nd, 2024 I bought a 4 pack of bootcut jeans for my 5 year old to wear when school started in September. I was under the impression that jeans from the childrens place are long lasting. My son has worn each pair 4 times a month since September. Somehow every single pair has ripped in the knees. Jeans are supposed to last for years. I went to a store to ask them about a replacement and they were very nice. They said I could call customer service and they would ************************ them for me. I called customer service and was told that they could not do a return or exchange after 45 days. I understand this is the policy but these are defective items. Very very poor quality for them to last LESS than 6 months. I was very nice and asked to speak to a supervisor. I got an excuse that systems were down and I couldnt speak to a supervisor after being on hold for 20 minutes. This is absurd for a brand this expensive to be poor quality. I am simply asking for a replacement for these jeans.

      Business Response

      Date: 12/18/2024

      We have sent a new response directly to the customers email address as of 12/18/2024. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 12/18/2024


      Complaint: 22685081

      I am rejecting this response because:
      $20 is not acceptable. A new 4 pack from the store is $99. That is hardly enough to cover a replacement. These jeans did not even last 6 months after being worn. Had I bought from ******** or anywhere else this wouldnt have happened and my 5 year old would still have jeans to wear to school.  


      Regards,

      Cali ******

      Business Response

      Date: 12/26/2024

      We have sent a new response directly to the customers email address as of 12/26/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number: ********** Order Date: November 26, 2024 Delivered All items received were incorrect, a ticket was submitted December 3, 2024. Case CU-******* After 10 days, I have yet to receive a reply. Calls were made where the automated system ended the call because all operators were busy. Another option was attempted to get a hold of a representative and was told that they were unable to assist me and to call again. Today December 13, 2024 two tickets were submitted Case CU-******* and Case CU-*******. I no longer want the items ordered and want a full refund. This whole experience has been unacceptable.

      Business Response

      Date: 12/18/2024

      We have sent a new response directly to the customers email address as of 12/18/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on 11/29/2024 once order was placed I realized it was being sent to an old address. I immediately contacted customer service and was advised that they are unable to modify/cancel any online orders at this time, but once it has sent a email stating the order has shipped to contact them for a refund. It has taken many days to reach customer service. Finally today I was successful, but now I'm getting the run around when we knew the goods was going to the wrong address the same day I purchased the goods. She informed me that I needed to contact ****** For what? We know they were delivered and delivered to my old address in a different town than where I currently reside. I had to place a new order, but did in store pickup in order to have my son's clothes in time for Christmas. All I want is a refund because what they have done to me is wrong.

      Business Response

      Date: 12/19/2024

      We have sent a new response directly to the customers email address as of 12/19/2024. Please check your spam/junk folders for an email response from The Children's Place.

      Customer Answer

      Date: 12/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *****

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6th I ordered ***** worth of clothing for my children, and ordered another ***** worth on December 10th from The Children's Place online. All local stores have now closed and after being a loyal customer for years I still order online. I recently moved and use my previous address for billing. I provided the new address as the shipping address. The Children's place sent my orders to the correct physical address, but labeled the zip code as my previous zip code. My packages are being returned to sender weeks before Christmas and most items are no longer available. I contacted customer service, and after explaining the situation to an outsourced representative I was told that I would get a refund when the package is returned. I asked the representative to fix the address on the order that has yet to ship out and was told that order would also be a loss and will ship to the incorrect zip code, get returned, then refunded even though it hasn't shipped yet. The postal service said the vendor has the ability to change the routing if they want to, but has chosen not to. This will result in my children having incomplete Christmas gifts, a delay in getting refunded money that could help me fund their gifts. As a teacher and mother of 4, I don't have the luxury of money or time. The Children's Place has chosen not to fix a problem created by their automated address verification process, not will they help get the shipping problem corrected in time.

      Business Response

      Date: 12/18/2024

      We have sent a new response directly to the customers email address as of 12/18/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Nov 23, 2024, and was told that my package would arrive on Nov 25, 2024. I was not given an option to choose a shipping carrier, and the *********** strike had already started, so every other company that I have purchased anything from was using other carriers. Nothing has arrived from this order, and the tracking says it is being shipped through *****************, and is awaiting pick up (obviously). I have reached out through online chat, email, and social media, and despite automated messages saying I will hear from them within 48 hours, I have heard nothing from through any channel. I can't return/refund my purchase because I haven't received it, and the items are no longer available (our annual Christmas pajamas). This is a huge corporation that should know better, and clearly doesn't care at all about their customers.

      Business Response

      Date: 12/16/2024

      We have sent a new response directly to the customers email address as of 12/16/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on childrens place online, immediately notice after order is placed its going to wrong address, so immediately contact store, Im advised nothing can be done until a tracking number is given. I checked email and account continuously for tracking update as soon as it arrives, I contacted fed ex and Im told only the supplier can update delivery address so I call the store explain situation, and Im assured it will be taken care of week later check my tracking to see its been delivered to wrong address, in different state 6 hours away!!!! Contact *** ex notified seller never changed address!!!!!! Contact childrens place and Im told they cant change address that I should have cancelled order when I noticed. I reminded them calls are recorded, I called store and was advised to wait for tracking, I did, notify them once tracking is received, I did and was told it would be taken care of it wasnt **************** calls are recorded for this reason go back and find out that I was advised by customer service to do what I did. No refund, store credit, wont even contact fed ex and notify them it wasnt delivered to wrong address NOTHING fed ex could have picked it back up and delivered to correct address but they did nothing. Leaving customers out of luck.

      Business Response

      Date: 12/16/2024

      We have sent a new response directly to the customers email address as of 12/16/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 29th - I experienced HORRIBLE customer service. They shipped my parcel via ****** Post that has been on strike for 2 weeks with no end in sight. The parcel in still sitting at the warehouse in *********** with a status of "shipping label created". The help line in clearly not in ************* as the representative could not understand what a "Strike" is. She told me my order will be refunded if not received next week. I need that order, I purchased the items when they were in on sale within my Christmas budget. Why would they not ship them out Purolator? IT's still sitting at their warehouse, yet she tells me I'm wrong that *********** has picked it up.. No they have NOT!! The Managers are not accepting calls at this time is what I was told when asked to speak to a supervisor. This is absolutely disgraceful and unacceptable customer service. December 9th - My order has still not moved from the *********** warehouse, the help line is not accepting incoming calls at it states "call volume is high, call back later" then hangs up. 2 emails have not been responded to. Not only am I financially affected because I will now have to purchase clothing at full price, but they are holding my money and this is theft! They need to do the right thing for hundreds of us Canadian's and ship our parcels our via another courier or at the VERY least refund our money. They have placed undue hardship on many families that were depending on the Black Friday pricing for Christmas gifts, if they don't deliver using another courier we will be forced to purchase elsewhere at full price, this isn't fair as they were well aware of the strike!

      Business Response

      Date: 12/16/2024

      We have sent a new response directly to the customers email address as of 12/16/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:12/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on 11/24/24. My order was delivered to the wrong address. I contacted The Childrens Place through email, by phone, and online. By phone, they said I had to contact the shipping company (*****) or my financial institution for a refund. Their logic is that my order says it was delivered so theres nothing they could do. But if you look at the delivery picture and look up my address, its totally different. It was clearly delivered to the wrong house. ***** and my financial institution are not able to do anything. They both said it had to go through the merchant. I have not received a response from my online claim or my email. I want The Childrens Place to take responsibility for my missing order. Paid my money for your product and did not receive it and it was not my fault. Please give me my money back.

      Business Response

      Date: 12/12/2024

      We have sent a new response directly to the customers email address as of 12/12/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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