Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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  The Children's Place Retail Stores, Inc.

  500 Plaza Dr Ste 400 Secaucus, NJ 07094-3668

• 

  The Children Place Outlet

  4000 South Frontage Rd. Vicksburg, MS 39180

• 

  Gymboree

  2701 Ming Ave Bakersfield, CA 93304

• 

  The Children's Place

  7850 Mentor Ave Mentor, OH 44060-5582

• 

  The Children's Place

  9780 W Northern Ave Peoria, AZ 85345-4606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 28, 2024, which was marked as shipped on November 30, 2024, with an original delivery date of December 3, 2024. However, the item has not arrived and is now three days late.Upon checking, it appears that the package has not moved and is not in transit. I contacted customer service via email over 48 hours ago but have yet to receive a response. I also called customer service and was assured I would receive a confirmation email regarding the call and follow-up from another representative, but I have not received any ********** this point, I need confirmation on whether my package will be delivered. If it cannot be delivered, I request that the item either be re-shipped or my payment refunded promptly.

  Business Response

  Date: 12/10/2024

  We have sent a new response directly to the customers email address as of 12/10/2024. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 12/10/2024

  
  Complaint: 22648459
  
  I am rejecting this response because: I need someone based in the ** to contact me directly as I need to discuss this poor experience. This is a customer service issue and the only reason there was a reply from the business today is because I filed a formal complaint. My original email was ignored and I was forced to call customer service for help. I was told I'd receive a confirmation email and a follow up call from someone that would look into the issue. That never happened. Thank goodness the order moved and was finally delivered. But I want to make it clear that the final delivery, which was late, does not resolve my concerns.
  
  
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Childrens place continuously deletes my username and password, thus making it impossible to log in and pay. They then assess late fees. I received a call last month about my bill. I explained the issue to the *** who refused to remove the late fee. I had a client walk in so called back next day. The *** said I was unable to log in because I didnt even have an account and to create one. But it certainly is possible for me to go to their site, spend hundreds of dollars, charge it to The Childrens Place credit card and have it shipped. Yet theyre saying I have no account. I attached today to go in and pay. Of course I couldnt login. The site asked my name, zip code and last 4 social. Got a message saying my info doesnt match their records. Im pretty sure I know my **** name, zip and social. Childrens place has made no attempt to help me and keeps assessing late fees. I want my late fees returned IMMEDIATELY and demand customer service so that I may pay my bill responsibly.

  Business Response

  Date: 11/22/2024

  
  We are sorry for the disappointment you have experienced with your My Place Credit card. We have forwarded your feedback to ******************** for consideration. Please note that The Children's Place does not have access to make any changes or adjustments to a customer's account. A follow-up email has been sent to the bank so they can review your concern and provide you with an update. We appreciate the opportunity to address your concern and sincerely apologize for any inconvenience this may have caused.
  

  Customer Answer

  Date: 11/22/2024

  
  Complaint: 22587897
  
  I am rejecting this response because:

  You have denied me access to my account so that i can pay.  Upon entering the CORRECT information to gain access to my account you tell me it it WRONG.  You are denying me the ability to PAY and assessing LATE fees.  NOT OK

  FIND A WAY TO GET ME INTO MY ACCOUNT SO I CAN PAY!!!!!!!!!!!!!!!!!!!!  I TRIED AGAIN TODAY AND THE SAME THING HAPPENS OVER AND OVER AND OVER.  IF YOU FORCE ME INTO IT I WILL FILE A LAWSUIT.

  
  
  
  Regards,
  
  **** ******

  Business Response

  Date: 11/27/2024

  Please note that your complaint has been forwarded to our ********************* team for review. A representative will contact you regarding the investigation of your complaint.
  

  Customer Answer

  Date: 01/09/2025

  
  Complaint: 22587897
  
  I am rejecting this response because:
  
  This complaint is far from resolved.
  
  Regards,
  
  **** ******

  Business Response

  Date: 01/16/2025

  The representative from the financial institution has advised they have sent a letter to Mrs. ****** on December 6, 2024, addressing all of her concerns. If the issue hasn't been resolved please contact them directly at **************.

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we had made a one time purchase of $142, since then we have been charged consecutively every single day for three weeks. Small charges, some that have been refunded others that have not. I have called customer service three times over this issue, and each time they give me some BS about pre-authorization. However, at one point they had charged my card over three times. The amount that I had paid for this company is a scam. Do not buy from them, they are still continuing to charge my card and upon calling customer service and speaking with the manager, who could not answer some of my questions as to why they keep charging, she was incredibly unprofessional and basically laughed at the issue over the phone, Again, claiming that it was pre-authorization. Tell me how it makes sense that pre-authorization is over 12 different charges within three weeks, And equals out to well over the total that I had paid for? THIS COMPANY OS A SCAM DO NOT BUY FROM THEM. I hope and pray that someone takes them down and soon. Good riddance.

  Business Response

  Date: 11/21/2024

  Thank you for sharing your concerns with us. We apologize for the difficulties you encountered with your order. Our records indicate that your order was shipped in multiple packages. To clarify, when using ***** Pay for orders that involve multiple shipments, the authorization holds work differently. You may notice multiple authorization holds on your account until all items in the order have been shipped. After each shipment is processed, re-authorizations will occur for the remaining items that have not yet shipped. For more details, please review our terms and conditions at ***********************************************************************************. We sincerely apologize for any inconvenience this may have caused.
  
  

• Initial Complaint

  Date:11/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/4/24 I ordered winter clothes for my three children to be shipped to a local store for pick up (***************). The expected pick up date was 11/10/24-11/12/24. My ordered was shipped and the online tracker stated the expected delivery date was 11/8/24. I received an email from the childrens place 11/12/24 stating due to shipping issues my order was delayed. The email also stated if my order is unable to be delivered I will receive a full refund. I sent an email to childrens place customer service the morning of 11/12/24 for additional information and never received a response. I then called the childrens place customer service in the late afternoon 11/12/24 and spoke with a representative who stated the order was in fact delivered to the store, it just has not been processed as received ****** on 11/13/24 I called my local store to see if they had received my order and how long it would take for processing, I was told by the store associate I would receive a callback but never did. It is now 11/16/24 and my online tracker still states my order is in transit with an expected date of delivery 11/8/24. This whole situation has been VERY disappointing as I have spent a lot of money here over the years.

  Business Response

  Date: 11/19/2024

  Our records show that a refund was processed at the customer's request on 11/19/24. Please allow 3-5 business days for the refund to appear in the account. We apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive emailed customer service two times in the past three days asking where is my package because I didnt receive it. No one has contacted me back. I called today and got no help. Either send me my money back or reship. I dont even think I want a reshipment because the customer service is horrible

  Business Response

  Date: 11/19/2024

  Our records indicate that a refund for order ********** was processed to its original form of payment on 11/14/24. Please allow 3-5 business days for the credit to appear in the account. We apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:11/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Childrens Place credit card is ripping off customers by charging a late fee even though the card had been paid prior to the due date.

  Business Response

  Date: 11/12/2024

  Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer Comenity ************ which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card,you may contact Comenity ************ **************** at **************.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large online order with the company. The order was delivered to the wrong address. (Proof of delivery from Fed-ex was a photo that was NOT my house). I contacted the childrens place. I was told to contact the carrier. I contacted ***-ex and was told only the shipping company (The Childrens Place) could file a claim for a refund. So once again, I contacted The Childrens Place. They said they do not do this and referred me to my (The childrens place) credit card company to file a dispute. A dispute was denied because I did indeed place the order. In my experience, if this had been any other business, a refund or store credit would be issued. The Childrens Place refuses to help.

  Business Response

  Date: 11/12/2024

  We have sent a response directly to the customers email address as of 11/12/2024. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on ********************** on November 3. I saw a really great sale of up to 70% off. I looked Boys clothing for my son. I put about six or seven items in the cart and I did not check out when I woke up this morning. I had an email that said I was due an additional 30% off if I checked out immediately, I went on the site and saw that there was a deal called.GIMME20 which would give us an additional 20% off of the already sale prices there was also an offer that if I negated free shipping to my home and sent it to the store in *********, which is the closest one to me that I would get an additional 10% off, which would total 60% I completely understand if those discounts have to come off one after the other instead of off of the total. Most stores apply the highest discount to each item and then apply the next discount off the new price and so on. I picked out eight shirts in total and added three pairs of pants because they give me 20 was saying that I had not met the threshold.. Once I added the new items underneath the subtotal, it showed all of my discounts Applied in green it showed a correct price when I place the order it reverted and only allowed me 10% off. I called customer service and I was told theyre not able to adjust the discounts that they must not be applicable. I asked why, and they were unable to give me an answer That would include terms of the coupon or the site and where I could find them. I asked them to cancel my order. They told me they would request it and I had to wait 48 hours to see if I could get permission.. This is really frustrating because as a company corporation when you call customer service, you should be able to cancel orders that have not been shipped. You should be able to have discount applied that were incorrectly not applied and this was just not the case.

  Business Response

  Date: 11/12/2024

  We have sent a response directly to the customers email address as of 11/12/2024. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:10/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding an incident that occurred at The Childrens Place at ************** on October 31st at 1:26 p.m. I visited the location to pick up an order after receiving an email that it was ready for pickup. My experience at the store raised concerns about the consistency and inclusivity of your practices.I was asked for my order number. However, as the stores internet connection is unreliable. This is a known issue among both employees and customers. I requested that the associate locate my order by name, which has been done previously without issue. The associate refused, citing that it was not possible. I explained that I had retrieved orders this way, she responded dismissively noting that it would be more challenging with a common name. I was with by my son, who is nonverbal and autistic, he became impatient during this lengthy exchange. At one point, he knocked over some shirts on the desk behind us. Instead of approaching the situation with understanding, the employee alerted me to the shirts and, upon my explanation about my sons autism, she responded So does my son; that doesnt have anything to do with it. Her response lacked understanding, in a setting that should prioritize patience and accommodation for families. The manager ****** suggested that I leave the store, connect to a nearby stores Wi-Fi (**********), take a screenshot of the order number, and then return to the store to pick up my item. She stated that this is what they tell all customers to do. This was inconvenient and disappointing. The store advertises incentives for pickups, however, being instructed to leave the premises to access the internet contradicts this and highlights a lack of customer support.I am disappointed by the poor level of service and am I concerned about the inconsistency in policies. This experience calls into question your commitment to creating an inclusive, environment for families.

  Business Response

  Date: 11/01/2024

  Thank you for your detailed email about the negative experience you and your husband encountered at one of our store locations. Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. We've forwarded your feedback to the District Store Manager and we'll take the appropriate action regarding your recent visit to our Beachwood Place store location. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.  

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place an order October 17, 2024 with The Children's Place retail store. I was supposed to receive the order October 23rd, I tracked the package on ***** website and it stated it would be delivered the next day, however the package was never delivered. I contacted ***** and was told to contact The Children's Place and they would file a claim because ***** carriers normally take a picture of where they place the order but for my order they didn't take a picture. The Children's Place told me to contact my card issuer which I was informed it come take months to resolve. I am requesting my items be reshipped or a refund issued. The items are for an 8 year old child.

  Business Response

  Date: 11/01/2024

  We have sent a response directly to the customers email address as of 11/1/2024. Please check your spam/junk folders for an email response from The Children's Place.