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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 609 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/19/2024 I spent $51 on clothes for my grandchildren at the Childrens Place in ********, **. I purchased a jacket that was advertised as $19.99 via the sign. When I brought the concern up to the cashiers, I was met with a negative attitude and aggravation. I was told that the store manager had placed the coats like that, and the stripped coat I purchased was 40 dollars. When I asked for the store managers name, I was told that I couldnt get that information because it was personal. The manager on duty then came into the conversation and said nothing could be done. The cashier then gave me numerous ugly looks, which I ignored until my daughter asked her if she was okay. She then began speaking loudly, arguing with me about us asking for too much and being rude. I remained calm, and the manager on duty told the cashier to go to the back, to which she responded that she would not be going anywhere. Once the cashier calmed down, she checked out a customer behind us who had been waiting. I asked if I could have the cashier's name, to which I was told no because that was personal information. When I asked for the corporate number, I was given the number for sales and billing.

      Business Response

      Date: 11/01/2024

      Thank you for your detailed email about the negative experience you and your husband encountered at one of our store locations. Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. We've forwarded your feedback to the District Store Manager and we'll take the appropriate action regarding your recent visit to our **********************;store location. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.  

    • Initial Complaint

      Date:10/23/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 10/15/24 equivalent to about $30. Was told said order would be here 10/21/24. On 10/19/24 the charge on my card was cancelled and I received an email stating my order had been cancelled. Due to this I ordered similar items on ****** to make up for it. 10/22/24 Children's place takes the money from my account, putting me in the negetive. I call customer service because I need my money back. **************** says they see the email where they said it was cancelled but that a different department needs to deal with this since the order is now with ****. I receive an email 10/23/24 that they cannot refund me since the orders been shipped they cannot "modify or cancel" even though they're the ones that cancelled. The closest store is about 45 minutes from me. There and back I'm wasting 2 hours of my day and at least $30 in gas, nearly what i spent there. I cannot just go there and return it.

      Business Response

      Date: 11/01/2024

      We have sent a response directly to the customers email address as of 11/01/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:10/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company keeps charging my account in different amounts after making a one time purchase.

      Business Response

      Date: 10/22/2024


      When our customers ********************** an online order, an authorization hold is applied for the total amount until your order is fulfilled. Once your order ships, the charge will be processed. If you decide to cancel the order, the authorization hold will be released automatically. In some cases, if an order or part of an order has not shipped within a few days of placement, a new authorization hold may be issued until the order is processed.

      Please note that authorization holds can vary based on your bank's policies, regardless of the credit card company. Additionally, for Apple Pay and Venmo, if multiple shipments are being processed, reauthorization is required after each shipment, though this is not an actual charge. We apologize for any inconvenience this may caused.

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter and I was hospitalized for a year due to me having a stroke and my daughter is mentally disabled! I ordered my daughter some clothes in June due to us finally being discharged home August 16th! Once we got home I tried on the clothes I ordered in June and she couldn't fit them! I contacted childrens place customer service September 16th i explained to the representative my situation and she gave me an exception so I thought being that it was past the ******************************************* the label! I had my aide bring me to fed ex September 23 tracking number ************ and returned these items! I then received an email and few days later stating they can't process my return! I've been calling customer service for two weeks now they won't return me my clothes I PAID for or my money I spent with them! Complete robbery! I've been nothing but a loyal customer to these people and they aren't showing me half of the respect! I'm not even asking for my money back but they can at least accommodate me with a gift card for every dollar I spent and I'm not talking ***************************************************** my too small clothes back that I paid for!

      Business Response

      Date: 10/16/2024

      We have reviewed the details of the customers interactions with our team. Our records indicate that on 9/16/2024, the customer called to inquire about returning her entire order. During the conversation, she was informed multiple times that our 45-day return policy had expired, and we could not accept the return. We also informed her that even if she returned the items, we could not guarantee a refund. The customer understood and expressed her willingness to donate the items even if she didn't receive a refund, so the agent provided a prepaid label for her to try returning the items. The distribution center did receive the return, but, as expected, it was denied as it was past the 45-day return policy since the order was placed in June. The customer was notified that the return was denied via email on 9/25/2024. We offered $50 off in rewards for the inconvenience, but the customer declined it. Currently, if a return or exchange does not meet the requirements in our return policy, we reserve the right to refuse and discard the items without providing a refund or exchange. We apologize for any inconvenience this may have caused.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been buying online with this company for over 9 years. The past 4 or so has been very difficult with online issues with coupon OFFERS they offer you, it's a scam to get you hooked to order then tell you you can't cancel the order when it went through without the coupon offer. I'm sick of their lies it happened to me before and I stopped purchasing from them. Then I get a coupon ad in the mail, so i decided to try again, only to get sucked into their con again. It's a nightmare. I let it pass may times before, but this time I've had it. All I would like is the coupon honored.

      Business Response

      Date: 10/14/2024

      We have sent a response directly to the customers email address as of 10/14/2024. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:10/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on children’splace.Com order ********** I opt to have to order pickup in store but they took upon they select ship it to a address I haven’t lived at in 5 years I have did all the measure to intercept this package but it’s not eligible I call the children’s place they told be to file a dispute with me ban instead of just refunding me for they mistake. I would like my money back without filing a refund

      Business Response

      Date: 10/11/2024

      We have sent a response directly to the customer’s email address
      as of 10/11/2024. Please check your spam/junk folders for an email response from
      The Children's Place. 

      Customer Answer

      Date: 10/11/2024



      Complaint: ********



      I am rejecting this response because:

      I don’t see any email from this business regarding my refund for items I didn’t receive 





      Regards,



      ******* ********

      Business Response

      Date: 10/11/2024

      We have sent a response directly to the customer’s email address
      as of 10/11/2024. Please check your spam/junk folders for an email response from
      The Children's Place. 

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased boots for my daughter less than 30 days ago.They fell apart within 3 times of wearing them ******.The manager on duty told me that they do not stand behind their products that if I purchase the product there that it should be expected to fall apart within 30 days And even though it falls within the 45 day return policy because it was damaged. They would refuse to give me a refund or an exchange.

      Business Response

      Date: 10/09/2024

      We have sent a response directly to the customer’s email address
      as of 10/09/2024. Please check your spam/junk folders for an email response from
      The Children's Place. 

    • Initial Complaint

      Date:09/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase at the end of July for school uniforms for my son and daughter, during the back to school uniform sale. The size I ordered for my son (6s) fit very well at the time of purchase, however, he has not had the need to wear pants until a couple of weeks or so ago, because the weather has still been very warm. Needless to say, he is unable to fit that size anymore and Children's place stated due to their policy there were unable to return or EXCHANGE the pants. I was told that the policy is 45 days from purchase, even if I ordered online and did not even receive the items until about two weeks later. I spoke with two different stores one in *************, IN, he was very rude and not very accommodating considering I was outside of the return window literally by a couple days because it's 45 days from purchase not pick up. the 1800 number wasn't any help at all, I tried to explain what was going on, that I was unaware of the return policy, and I was literally a couple days past, all of the tags and stickers are still on the pants ALL that was needed was an exchange to a bigger size. He just kept cutting me off and repeating that it was absolutely nothing he could do to help me. I was a loyal customer who's spends thousands of dollars with this company with no issues in the past, however if this is how you treat your loyal card holding customers, I will be more than happy to take my business elsewhere.

      Business Response

      Date: 10/08/2024

      We have sent a response directly to the customer’s email address
      as of 10/08/2025. Please check your spam/junk folders for an email response from
      The Children's Place. 

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went back items purchased over a month ago and have not received refund. Keep getting told that money will be refunded in 3 to 5 business days every week I call and still have not gotten my money back, just empty promises. I have confirmation of return and I paid the shipping.

      Business Response

      Date: 10/02/2024

      Our records show a refund was processed for order 4512533922 on 9/27/24 in the amount of $90.91 to credit card ending in 9774. Please allow 3-5 business days for the funds to reflect towards your account.

       

      4512533922Credit Card************9774RefundSuccess90.9190.915341809/27/24 11:08 EDT

      Customer Answer

      Date: 10/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* ******

    • Initial Complaint

      Date:09/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have done business with this company for many years and have never had any issues. I purchased my daughter school clothes and when i received notification that my order was delivered but no package was at my front door. I called customer service and was turn away stating to contact my bank. So i contact my bank and explained situation and 3weeks letter i get a respond that childrens place is contesting my dispute after they were the ones that told me to deal with bank. I offered both childrens place and my bank my ring camera footage to prove no package came to me. I am requesting my full refund as this has put a financial burden on me having a balance on my card and no product received. Order # **********

      Business Response

      Date: 10/01/2024

      We have sent a response directly to the customers email address as of 10/1/2024. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 10/01/2024


      Complaint: 22328233

      I am rejecting this response because: I have done business with children's place for over 8years and never had any issues.  I have ring camera footage on the date of delivery that no items were ever delivered to my house.  You have photos of a door that is not mine.  Why would i as the customer reach out to *****?  I am sure as you guys are a big company these packages are insured.  Its unfair to put everything on the consumer who has spent thousands of dollars over the years with this company



      Regards,

      ****** *****

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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