Complaints

This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Momentum Solar

  3096 Hamilton Blvd South Plainfield, NJ 07080-1201

  
• 

  Momentum Solar

  6035 Randolph Blvd San Antonio, TX 78233-5782

• 

  Momentum Solar

  30 Nixon Ln Unit 1B Edison, NJ 08837-3838

  
• 

  Momentum Solar

  45 Fairchild Ave Ste B Plainview, NY 11803-1735

• 

  Momentum Solar

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634-5240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot take the relentless calling over and over. 5-6 calls a day. I try and block them but its continuous. Ive asked multiple times. I do not have a service with them and have no idea how they go my number. Its ridiculous.

  Business Response

  Date: 02/11/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a horrible experience with Momentum Solar. Everything seemed great before payment and installation, but it quickly went downhill after that.
  
  During installation, they turned the electricity on and off multiple times throughout the entire house without any notice, putting my electronics and computers at risk. Their communication was a complete mess — multiple employees contacted me with conflicting information.
  
  Immediately after the installation, they failed the electrical inspection twice for the same issue. They sent unqualified staff who clearly didn’t know what they were doing. The inspector even said it was a life hazard and wouldn’t allow us to close the main breaker panel. Momentum claimed they could send someone to fix it in a week.
  
  Worried about safety, I had to hire a licensed electrician to fix their mistakes. I also ended up disputing the transaction and filing a complaint with the Division of Consumer Affairs. I’m highly disappointed and would not recommend them to anyone.

  Business Response

  Date: 02/07/2025

  Momentum Solar has been in contact with the homeowner. We
  have successfully completed the necessary service work, and passed inspections on
  Wednesday, February 5, 2025. Once Momentum Solar receives the certificate of
  approval, we will proceed with submitting the permission to operate to the
  utility company. The homeowner has raised additional concerns, and we are
  actively working with them to reach a resolution.

  Customer Answer

  Date: 02/19/2025

  
  Complaint: 22880396
  
  I am rejecting this response because: Complaint is not resolved yet. After I opened the complaint, they even damaged my front lawn one of their vehicles drove on the lawn and damaged freshly seeded grass and probably sprinklers. Send them video and pictures. They said will compensate me for the inconvenience but no offer yet. System still not working. 
  
  
  
  Regards,
  
  ********* *****

  Business Response

  Date: 02/28/2025

  Momentum Solar has been in continuous contact with the homeowner. We are currently awaiting the resolution of the payment disputes in order to move forward and reach a satisfactory conclusion.

  Customer Answer

  Date: 03/18/2025

  
  Complaint: 22880396
  
  I am rejecting this response because: 

  I am reaching out again regarding the unresolved issues with Momentum Solar. While the company responded to one of the dispute casesresulting in funds being credited back to them immediatelyit appears that they are delaying their response to the other two dispute cases. This delay is significantly prolonging the resolution of this matter.

  Additionally, Momentum Solar has placed a lien on my property for an amount I do not owe. This is unacceptable, especially considering that part of the disputed funds have already been returned to them, and I have been fully cooperative in trying to resolve the matter.

  Furthermore, the delays in completing the project have resulted in additional financial losses, as I am now incurring electricity costs that I should not have to pay had the system been installed and operational as agreed.

  
  
  
  
  Regards,
  
  ********* *****

  Business Response

  Date: 03/28/2025

  Momentum Solar's legal department has worked with the homeowner to resolve their concerns.

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum Solar calls multiple times a day to my cell phone from multiple different ***** numbers. I have told them I'm not interested, I have blocked the number, but they won't stop. I feel harassed by their daily calls while I'm at work.

  Business Response

  Date: 02/10/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 02/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had solar panels put on our roof in July of 2017. The company Momentum solar said our roof was good to put the panels on. They were put on and not long after the ceilings has water marks The roof was leaking. We called Momentum they came out checked the roof the did a patch job. We has them come several times. It just kept getting worse. They just kept on coming we had to keep totes and pans in the attic to catch the water. We even had buckets and pails in the living room and bedrooms. Then they tokd us our contract was up. Five years so we wiuld have to pay them to fix the problem. Why should we have to pay them they never fixed the problem. We had to put up with the leaks its just wasnt right what they were doing. This year 2025 of January we had to.put a new roof on. We had a contractor come out and check out the roof. Liam from Lighting construction said we definetly need a new roof. They had to co tact Momentum to let them know they were taking the panels off. To put a new roof on. And when they were done Momentum would put them back on. The roof was done in a day. After the roof was done Liam tried calling Mom.entum to see when they were coming to put the solar back on the roof. They couldnt get an answer. They would keep putting him on hold for a while. Then he sad for us to try. I tried to get a hold of them kept getti g put on hold. They kept passong us on to other people. Finally we got an answer $4000.00 up front to have the panels put back on we dont have that ki d of money. We cannot afford 4000.00 we pay 99.00 a month to least them. We dont understand why we should have to pay that. It seems like a scan its just not right we are only on social security. We put up qirh alor from this company quth all the leajs and dreading everytime it rained. Wondering if the water is gonna come through the ceiling having to go uo in the attic and see if thevtotes are collecti g the water and having to empty the totes of water. We are in our 70s shouldnt do thi

  Business Response

  Date: 02/07/2025

  Momentum Solar has been in contact with the homeowner. After
  reviewing the call between the homeowner and our team member on January 27,
  2025, it was clarified that the homeowner was transferred to Sunnova, the
  owners of the solar system. Sunnova quoted the homeowner $4,452.54 for the
  reinstallation of the system. Our Executive Solutions Specialist made efforts
  to assist the homeowner in reaching out to Sunnova for the reinstallation, but
  these attempts were unsuccessful. The homeowner has informed us that they do
  not have the funds for the reinstallation and have decided to move forward
  without having the system reinstalled.

• Initial Complaint

  Date:01/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In approximately April, 2024, Momentum Solar Company installed solar panels on my homes roof. I paid approximately $64,000 for this. I was told by the Momentum Salesman, enough panels were installed that we would survive mostly on piwer generated by our solar panels. I just checked and our electric bill for next month will be over $900.Documentation provided to my by Momentum estimated that my panels would generate approximately 21MWh per year. In 2024, the panel generated 10.2 MWh. My panels *** active April-December. Based on *** estimated 21 MWh. Therefore, we should have had ***** MWh. I have repeated called Momentum to discuss the issue. They constantly tell me that there is nothing wrong with my system. I had a tech out yesterday to see what was wrong. He never got on my roof to inspect the installation, but said nothing is wrong. I am very frustrated. I would like for Momentum to remove the panels and clear my debt with ****************** and move on.******* ****

  Business Response

  Date: 02/05/2025

  Momentum Solar has been in contact with the homeowner. We are currently waiting for the homeowner to send their utility bills so that we can conduct a billing analysis for further review of their concerns. Momentum Solar will continue to communicate with the homeowner until the issue is resolved.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid November I reached out to momentum solar to get a quote. They followed up with me for the next 4 weeks while a plan was put in place so for $50k they would do the roof and the solar it was only 9.43KW system. After all the paperwork was signed the company ghosted me for 4 weeks and didn't come out to do the install, until I called them. They eventually came back with the excuse that because they had submitted a permit a few years ago to do this on my house they were trying to reuse that same permit with the city and it was denied, and that's what caused the delay and within a few weeks of that phone call I was scheduled for the roof and the solar installation and that happened back to back one day after the other the first day was the roof and the second day was the solar. Both teams couldn't speak English and I was unable to communicate with the teams on site to coordinate this better. Upon completion of the project I noticed many things that didn't seem normal to me all the mounts weren't properly anchored to the roof joists everything was anchored to all the cross panels on the roof which are super thin and have no meat for the mounts to stay gripped to, this will rip the roof off during high winds not just the solar panels. The wiring should have been run all externally on the roof but instead there are 5 new very large holes in my roof for the conduit that isn't properly sealed and will cause leaks. The way the conduit is run makes it stand out and unable to be hidden without at least another $20k of custom carpentry. The solar company installed equipment that can do both grid forming and grid tie, however, it's wired so that it can be used for grid tie only, instead of wiring it in accordance to be able to utilize all of its capabilities. I have called 4 times to resolve this and also sent 8 emails with pictures, the company keeps trying to push me into getting the inspection done so they can close out of the permit without fixing all this.

  Business Response

  Date: 02/03/2025

  Momentum Solar has been in touch with the homeowner. We have
  explained to Mr. ***** that, because the contract was originally signed in 2021
  and the project was paused, new permits were needed. All required repairs were
  completed on January 24th to the homeowner's satisfaction. Momentum
  Solar is now awaiting an inspection date from the town and will reach out to
  the homeowner to confirm once the inspection date is scheduled.

  Customer Answer

  Date: 02/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ****** *****

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Launched a complaint with them nearly a month ago regarding solar panel malfunction. As per their protocol, they first ordered the part and asked me to call them once I received it, which I called them promptly back. They gave me the date two weeks later to do the repair. It was supposed to be done on January 15th or so. And when I called them today 1/20/2025, they said that they were going to request the repair department to reach out to me. this is not professional. Once the complaint was lodged, they should have taken action immediately. Also, the company received the information automatically about the malfunctioning of the equipment through remote cellular access. They are supposed to take action on their own, and should not wait for my call.

  Business Response

  Date: 02/18/2025

  Momentum Solar has been in contact with the homeowner. It was confirmed that the necessary service work was successfully completed on January 30, 2025, and the solar system is fully operational.

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business called me from 10 different phone numbers in two days. I blocked every call because I do not need a solar company. I already have solar panels. I finally picked up and told them its inappropriate to call from so many numbers repeatedly. They need to understand that if a prospect blocks every call, their outreach is unwelcome. When I picked up, they said they were calling because I expressed interest in solar, but that was over a year ago and I contracted a different. Shame on them for harassing me.

  Business Response

  Date: 01/15/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Momentum Solar is actively spam-calling my wife. They have set up numbers that show up as healthcare - we have a newborn baby and so she answers them. After blocking the numbers, they switch to a new number and we repeat the cycle. This is bordering on harassment.

  Business Response

  Date: 01/15/2025

  Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience and ask that you please allow a few days for the phone number removal to filter through our systems. Thank you.

  Customer Answer

  Date: 01/15/2025

  
  Complaint: 22791317
  
  I am rejecting this response because:
  
  In no manner should the business of Momentum Solar be flagged as Healthcare for anybody. Further, despite blocking individual numbers, the business continues to attempt to contact with new numbers.

  Even if this response solves the issue for us, it does not for the numerous other people to which the business is almost certainly applying the same practice.

  Regards,
  
  **** ****

  Business Response

  Date: 01/24/2025

  We have confirmed with our IT Department that we have never listed our numbers as "Healthcare". We apologize if you believe that this has been your experience, but Momentum has never used "Healthcare" as a caller ID label.

  Customer Answer

  Date: 01/30/2025

  
  Complaint: 22791317
  
  I am rejecting this response because:
  The business is attempting to gaslight. I dont believe that my experience was to receive a call labeled as Healthcare - this factually occurred.
  
  Regards,
  
  **** ****

  Business Response

  Date: 01/30/2025

  We do not question that it is Mr. ***** complaint that for some reason a Momentum Solar call had a healthcare identifier for caller ID.We have reviewed with our internal information technology team and have confirmed that we have never identified our ourselves - nor would we - as a healthcare company. Rather, we were merely suggesting the possibility that in the caller ID system the number that we utilized may have previously been associated with a healthcare company, but we have no control over that. We do not doubt Mr. ***** sincerity, and we appreciate his raising this issue to us.We have taken all appropriate steps to ensure that Momentum Solar does not contact him again. 

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me even after blocking their phone number and telling them to remove my household from their call and marketing list. However, they will call under different phone numbers at different times throughout the day. A rep showed up at my front door today with a hard hat on and a construction vest on so I thought he was a rep from our utility company. It was not. it was a Momentum Solar door to door salesperson. They are not allowed to solicit in our community as it's one of our rights as part of our homeowners association. I need this company to stop contacting me. I'm not interested at all in what they are trying to sell me.

  Business Response

  Date: 01/10/2025

  Hello and thank you for reaching out. We have
  ensured that your phone number was removed from our lists. We apologize for the
  inconvenience and ask that you please allow a few days for the phone number
  removal to filter through our systems. Thank you.

  Business Response

  Date: 01/15/2025

  We have notified the canvassing manager in this homeowner’s
  territory, and this address will not be canvassed again in the future. The
  vests and hard hats are used for safety purposes. Since it gets dark earlier
  this time of year, the vests are worn so that the canvassers are visible in the
  dark when they are walking in neighborhoods. The hats are also used for safety
  reasons as they are trained to examine the roof and/or exterior of a home if
  necessary.

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ******* ******